ALEGRIA Costa Ballena Aquafun
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe ALEGRIA Costa Ballena Aquafun hotel, nestled in the serene environment of Costa Ballena, enjoys a well-regarded location characterized by its tranquility and proximity to the beach, which is a short 10-minute walk away. The hotel also provides a complimentary shuttle service for convenience, adding to its appeal for families and those seeking relaxation. The hotel's ease of access to nearby towns and a shopping center enhances the overall convenience for guests.
The breakfast offerings at the hotel receive high praise for their quality and variety, making for a delightful start to the day. While the breakfast can get busy and some guests noted a need for more healthy options, the general satisfaction with the delicious and plentiful buffet is evident.
Dinner experiences are somewhat varied with many guests appreciating the variety and quality of the meals, including barbecue options. However, some guests felt that the menu could benefit from more variety and higher quality, particularly concerning certain dishes and post-8 pm options. Despite these critiques, the overall dining atmosphere and adherence to COVID-19 safety measures are noted positives.
Guest rooms are appreciated for spaciousness and comfort, often featuring large terraces and comfortable beds. While cleanliness and quietness contribute to a pleasant stay, some rooms are described as outdated with occasional maintenance issues and subpar cleaning services mentioned.
Cleanliness in general has mixed reviews; while many guests find the hotel well-maintained with friendly and professional cleaning staff, others report specific areas needing more diligent attention, such as bathrooms and pool areas.
The hotel's staff stands out for their exceptional service and friendliness with multiple mentions of staff members, from the reception to the animation team, making guests feel welcome and cared for. This high level of customer service significantly enhances the family-friendly atmosphere of the hotel.
The free Wi-Fi service is available in public areas but often described as weak and unreliable. The spa services receive commendations for professional staff and relaxing treatments, though some guests felt improvements could be made to the facilities.
The pool area, particularly the water park, is a highlight for families, offering enjoyable experiences for children. However, the main hotel pool is often considered too small for the hotel's capacity.
Overall, ALEGRIA Costa Ballena Aquafun is highly recommended for family vacations, offering a variety of activities and entertainment that cater to all ages. Despite some areas needing improvement—particularly concerning the dining variety, room modernization and Wi-Fi reliability—the hotel's inviting atmosphere, excellent staff service and family-friendly amenities make it a favorable destination for a fun and comfortable stay.
Categories
The breakfast offerings at the hotel receive high praise for their quality and variety, making for a delightful start to the day. While the breakfast can get busy and some guests noted a need for more healthy options, the general satisfaction with the delicious and plentiful buffet is evident.
Dinner experiences are somewhat varied with many guests appreciating the variety and quality of the meals, including barbecue options. However, some guests felt that the menu could benefit from more variety and higher quality, particularly concerning certain dishes and post-8 pm options. Despite these critiques, the overall dining atmosphere and adherence to COVID-19 safety measures are noted positives.
Guest rooms are appreciated for spaciousness and comfort, often featuring large terraces and comfortable beds. While cleanliness and quietness contribute to a pleasant stay, some rooms are described as outdated with occasional maintenance issues and subpar cleaning services mentioned.
Cleanliness in general has mixed reviews; while many guests find the hotel well-maintained with friendly and professional cleaning staff, others report specific areas needing more diligent attention, such as bathrooms and pool areas.
The hotel's staff stands out for their exceptional service and friendliness with multiple mentions of staff members, from the reception to the animation team, making guests feel welcome and cared for. This high level of customer service significantly enhances the family-friendly atmosphere of the hotel.
The free Wi-Fi service is available in public areas but often described as weak and unreliable. The spa services receive commendations for professional staff and relaxing treatments, though some guests felt improvements could be made to the facilities.
The pool area, particularly the water park, is a highlight for families, offering enjoyable experiences for children. However, the main hotel pool is often considered too small for the hotel's capacity.
Overall, ALEGRIA Costa Ballena Aquafun is highly recommended for family vacations, offering a variety of activities and entertainment that cater to all ages. Despite some areas needing improvement—particularly concerning the dining variety, room modernization and Wi-Fi reliability—the hotel's inviting atmosphere, excellent staff service and family-friendly amenities make it a favorable destination for a fun and comfortable stay.
Hotel near Golf Courses
Located in Urbanización Costa Ballena, this hotel offers convenient access to the nearby Costa Ballena Ocean Golf Club. Its situation within the golf-centric urbanization makes it suitable for golf lovers.
Family Friendly Hotel
This hotel features an aquafun area, providing entertainment for families with children. It offers a variety of water-based activities suitable for different age groups.
Hotel with Swimming Pool
This hotel is ideal for families, featuring a water park with slides and various pool options. The aquafun concept ensures an entertaining stay with dedicated amenities for both adults and children.
Children's Pool Pool Water Slide Water Park Outdoor Pool
Number of pools 3
Pool 1 information:
Location of the pool: Outdoor pool
Show more...Business Hotel
This hotel is highlighted as a comfortable and professional choice for business travelers, thanks to its good meeting facilities and the overall high level of service from the staff.
4-Star Hotel
This hotel provides an outdoor pool with sun loungers, comfortable rooms, and helpful staff. It also features a spa and wellness center. The hotel is suitable for families and offers a fun environment.
Hotel where Extra Health & Safety Measures Have Been Taken
This hotel is known for implementing additional health and safety measures. This could involve increased sanitation practices, guidelines for guest interaction, and staff preparedness.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
No
Do you perform temperature checks upon guests' arrivals?
No
Show more...No
Hotel with Outdoor Pool
Featuring a dedicated AquaFun waterpark, this hotel provides an exciting outdoor pool experience with various slides, including family rafting, kamikaze, and multi lane racer. A separate kids' splash pool is also available, making it a strong choice for families.
Hotel with Water Park
Features a family-friendly water park with a variety of water slides suitable for both children and adults. The facilities are well-maintained, ensuring a clean and enjoyable experience.
Hotel with Pool Water Slide
Prepare to be amazed by the delightful surprises awaiting you at Alegria Costa Ballena AquaFun Hotel. From its captivating ship-inspired design to its impeccable services and delectable cuisine, every aspect of this hotel is crafted to ensure an unforgettable family vacation in Rota.
Discover the joy of an all-inclusive experience, complete with splash pools and complimentary Wi-Fi. And now, there's even more to look forward to with the addition of the brand new aquatic park, AQUAFUN Costa Ballena. This exciting water park features an array of thrilling water slides that cater to guests of all ages. Whether you're a child at heart or seeking adventure alongside your little ones, these exhilarating slides are there to be enjoyed by all. Dive in, make a splash, and create cherished memories in the pools of AquaFun.
Discover the joy of an all-inclusive experience, complete with splash pools and complimentary Wi-Fi. And now, there's even more to look forward to with the addition of the brand new aquatic park, AQUAFUN Costa Ballena. This exciting water park features an array of thrilling water slides that cater to guests of all ages. Whether you're a child at heart or seeking adventure alongside your little ones, these exhilarating slides are there to be enjoyed by all. Dive in, make a splash, and create cherished memories in the pools of AquaFun.
Hotel with Children's Pool
This hotel stands out with its 'Aquafun' designation, implying a significant focus on water-based activities and amenities suitable for children. The name suggests dedicated pools and play areas designed specifically for kids, ensuring a fun and engaging experience.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Romantic Hotel
Accessible Hotel
Guest Reviews
ALEGRIA Costa Ballena Aquafun enjoys a highly-praised location within Costa Ballena. Situated in a tranquil, residential area adorned with beautiful gardens and bike paths, the hotel is well-positioned for a peaceful retreat. While not directly beachfront, the beach is just a 10-minute walk away and the hotel thoughtfully provides a complimentary shuttle service for those who prefer not to walk the distance. This proximity to the beach is widely appreciated with guests finding the beach itself to be stunning and expansive.
Furthermore, the hotel's location is favorable for exploring nearby attractions and towns such as Chipiona, Rota and Jerez. Although the immediate surrounding area is quiet with limited entertainment options and a more residential vibe, it provides a serene environment ideal for families and those looking to unwind. The hotel is also conveniently close to a shopping center, adding a layer of convenience for guests needing supplies or looking to do a bit of shopping.
While some guests note that having a car is advantageous for broader exploration, overall, the location of ALEGRIA Costa Ballena Aquafun is lauded for its balance of tranquility, accessibility to a beautiful beach and proximity to essential amenities.
'ALEGRIA Costa Ballena Aquafun' receives high praise for its breakfast offerings according to guest reviews. Most guests highlight the excellent quality and variety of the breakfast buffet with numerous hot and cold options available. Descriptions such as "great," "spectacular," and "fabulous" frequently appear, affirming the overall satisfaction with the morning meal. The breakfast includes fresh juices and a variety of well-cooked dishes, making it a complete and delicious start to the day.
However, some reviews note that the breakfast can be very busy, leading to high levels of gathering, which, for some, affects the enjoyment. Guests also mention a lack of healthy options and inadequate variety on occasion with particular concerns about the availability of fresh fruit and healthier choices. Additionally, it seems that management sometimes struggled with replenishing items as they depleted.
Overall, while the breakfast experience is largely positive with abundant and varied options, some minor issues, such as high crowd volume and limited healthy choices, have been noted by guests.
The dinner experience at ALEGRIA Costa Ballena Aquafun draws mixed reactions from guests. Many praise the buffet for its variety, quality and deliciousness, noting that it is particularly plentiful with well-cooked meals and even barbecue options. Some guests highlight the excellent, well-presented dishes and commend the diverse selection available, considering it suitable for the whole family.
However, several reviews counter these positive notes, pointing out issues such as repetitive menus with limited daily variety, especially concerning dishes like meats and fish. Some guests criticized the quality, describing the food as mediocre or not up to the standards expected of a 4-star hotel. Occasionally, food was reported to be undercooked and for those seeking lighter dining options post-8 pm, the buffet offerings fell short.
Operational issues also surfaced with reviews mentioning disorganized buffet staff and the premature clearing of dinner settings. Despite these downsides, the animated dining atmosphere and commendable COVID-19 safety measures were appreciated by many.
Overall, while many guests enjoy a varied and delicious dining experience, there remain areas where quality and variety could certainly be improved to meet higher expectations.
ALEGRIA Costa Ballena Aquafun offers a mixed bag of experiences when it comes to their rooms. On the bright side, many guests appreciate the rooms for their spaciousness and comfort. Cleanliness is generally noted, though some visitors have experienced inconsistent cleaning services. Rooms often feature large terraces, providing pleasant, quiet spaces for relaxation. The comfort of the beds is frequently praised and the quiet environment ensures a restful stay. Despite these positive aspects, there are notable areas needing improvement. Many reviews mention that the rooms and bathrooms are outdated and show signs of wear and tear. Specific flaws such as broken doors and non-functioning air conditioning have been reported. Space can be an issue as well, especially for families or groups with some rooms described as too small or cramped. Additionally, soundproofing between rooms appears insufficient, leading to noise disturbances. Room allocation issues and cleaning delays have also been highlighted. Overall, ALEGRIA Costa Ballena Aquafun provides comfortable yet dated accommodations that would benefit significantly from refurbishment and improved housekeeping practices.
At ALEGRIA Costa Ballena Aquafun, guest opinions about the beds reveal a generally positive experience with a few exceptions. The majority of reviews highlight the comfort and spaciousness of the beds with many noting that the beds were "super comfortable" and "very comfortable." The size of the beds also garnered praise, described as "really big" and "huge."
However, not all feedback was overwhelmingly positive. Some guests found the beds to be a bit hard or too short. The sofa beds, in particular, received mixed reviews—with some guests finding them comfortable, even for adults, while others described them as "very uncomfortable" and "a nightmare to sleep on," citing thin mattresses and the discomfort for adults and children alike.
Issues with bed size arose for those sharing rooms and a few guests mentioned that the folding double beds and extra beds were uncomfortable. Despite these drawbacks, the room's overall size and the quality of the main beds' mattresses were generally appreciated.
Extra factors such as soft pillows and proper bedding added to the favorable comments, though some guests found the pillows uncomfortable. Additionally, a few reviews mentioned minor issues like cold air conditioning affecting sleep quality, sheer curtains letting in light and beds that were not properly made.
In summary, while the primary beds at ALEGRIA Costa Ballena Aquafun are mostly praised for their comfort and size, the sofa beds and extra beds might not meet everyone's expectations. Guests looking for a guaranteed restful night should be mindful of these aspects when booking their stay.
ALEGRIA Costa Ballena Aquafun has garnered a mixed set of reviews regarding its cleanliness. On a positive note, many guests highlighted that the hotel is generally very clean, well-maintained and boasts excellent facilities. Several patrons appreciated the clean, comfortable and well-arranged rooms with some mentioning the hotel's dedication to cleanliness and organization. The water park and outdoor facilities also received praise for being spotless. Many guests found the cleaning staff to be professional, friendly, approachable and respectful, ensuring that rooms were cleaned daily and towels were fresh.
Nonetheless, the reviews also indicated several areas for improvement. Issues such as dirty terraces, floors not being swept or mopped, leftover hair and dirty windows were repeatedly mentioned. The cleanliness of the bathrooms, pool areas and dining facilities was highlighted as subpar by some guests, noting the presence of tiny ants, cockroaches and other hygiene concerns. There were instances of guests finding uncleaned rooms upon arrival and during their stay with reports of noise disturbances and poorly cleaned areas from time to time.
Ultimately, while many patrons enjoyed their stay and appreciated the general cleanliness, a consistent theme of needing thorough and regular cleaning was evident in the feedback. The hotel appears to have great potential with its friendly staff and well-maintained facilities, but more attention to detail in cleaning practices could significantly enhance the guest experience.
The ALEGRIA Costa Ballena Aquafun hotel boasts a staff that consistently receives high praise for their exceptional service and friendliness. Guests frequently highlight the attentiveness and helpful nature of the hotel's employees, from the reception desk to the dining room.
Dining staff, in particular, are commended for their professionalism, warmth and efficiency. Special recognition is often given to individuals like Maître Toni, waiters such as David and various receptionists, who go above and beyond to ensure a pleasant stay. The animation team led by Jorge and lifeguards David and Álvaro also receive accolades for making guests, especially children, feel welcome and entertained.
Cleaners, bartenders and the maintenance team are not forgotten with many guests appreciating their hard work, cheerfulness and dedication to maintaining a clean and inviting environment.
Whether it's providing personalized services, managing bookings with ease or simply greeting guests with a smile, the staff's commitment to exceptional customer service and friendly, attentive care shines through. This dedication to hospitality significantly contributes to the overall family-friendly atmosphere and enjoyable experiences at the hotel.
The wifi at ALEGRIA Costa Ballena Aquafun is available for free and can be accessed in public areas. However, it has room for improvement as the connection can be weak and disconnects frequently. Some guests experienced issues with the wifi network, making it less reliable. Despite these challenges, complimentary internet is a notable service provided by the hotel.
Guests of ALEGRIA Costa Ballena Aquafun have had mixed but largely positive experiences with the hotel's spa. The spa is frequently described as great and amazing with particular praise for the professionalism of the staff, especially Sonia and Luz Marina, who are noted for providing excellent massages. The wet circuit in the spa is also highlighted as phenomenal, adding to the overall pleasant experience.
However, some reviewers mentioned the spa's small size and the basic nature of the facilities, including the cold temperature of the water. Access to the spa requires an additional payment, which a few guests found inconvenient. Despite these points, the opportunity for personalized treatments and the ability to enjoy the spa alone were appreciated by visitors, contributing to their positive overall impression. Overall, the spa at ALEGRIA Costa Ballena Aquafun is recommended for its skilled professionals and relaxing services, although some areas could benefit from improvements.
The pool area at ALEGRIA Costa Ballena Aquafun has received mixed reviews from guests. While the addition of a water park has been praised for its fun slides and great facilities for children, the main hotel pool has been described by many as too small for the size of the hotel. Some guests found the adult pool inadequate and wished for a larger space. There were comments on the cleanliness and layout of the pool area needing improvement, essential amenities like umbrellas being absent and issues with crowding during peak times.
Despite these criticisms, the pool area is generally considered a pleasant spot to relax and pools were open even in early April. Some guests also valued the enjoyable atmosphere created by the hotel staff. Overall, while the water park is a highlight for families, the main hotel pool could benefit from increased size and better facilities to enhance the guest experience.
The ALEGRIA Costa Ballena Aquafun emerges as an ideal destination for family vacations, particularly for those with children. The hotel offers a variety of activities specifically designed to entertain the little ones, supported by an exceptional group of monitors and well-maintained, clean facilities. Guests frequently highlight the family-friendly atmosphere and numerous amenities that cater to both children and adults, including great pools, an engaging kids' club and a magnificent water fun area.
The entertainment is lauded with special mentions of the animation team and evening shows that captivate both kids and teenagers. The buffet and cafeteria options receive praise for their diverse and appealing offerings, suitable for guests of all ages.
Families have described their stays as unforgettable, marked by a good environment for rest and relaxation, while also providing fun-filled days for children. The hotel manages to balance a comfortable stay with numerous attractions, ensuring that both children and their parents have a fantastic time. Overall, the ALEGRIA Costa Ballena Aquafun is highly recommended for those seeking a comfortable, well-organized and entertaining family vacation.
ALEGRIA Costa Ballena Aquafun has received mixed reviews, particularly concerning its four-star rating. While some guests found certain aspects of their stay to be excellent and very good, the general consensus indicates that the hotel does not live up to a four-star standard in various areas.
The majority of feedback pointed out discrepancies between the hotel's advertised rating and the actual experience. Guests highlighted that the quality and size of the pool were not what one would expect from a four-star establishment. The food quality and overall facilities also fell short of expectations with many guests noting that these elements were more in line with a lower star rating.
Additionally, some reviews mentioned issues with overcrowding, particularly affecting customer service and the availability of amenities. Room standards were described as very average for a hotel of this supposed caliber and specific concerns were raised about uncomfortable extra beds.
While these points suggest a need for improvement, the mention of easily fixable issues hints at potential for enhancement. With some adjustments, the ALEGRIA Costa Ballena Aquafun could better meet the expectations aligned with its four-star classification.
ALEGRIA Costa Ballena Aquafun is highlighted as a comfortable and professional choice for business travelers, thanks to its good meeting facilities and the overall high level of service from the staff. Guests have noted that the hotel is a great option for business trips with some considering a return visit. Despite the generally positive feedback, there were isolated mentions of certain aspects, such as the spa pool cost and less favorable experiences with reception staff. Overall, the hotel is well-regarded for its suitability for business needs.
ALEGRIA Costa Ballena Aquafun offers a range of features that make it accessible to guests with disabilities. The hotel provides various options for the disabled, including ramps and accessible rooms, ensuring that guests with reduced mobility can navigate the property with ease. Inside the rooms, the accessibility is noted to be good. Additionally, the hotel offers a free and frequent transportation service to the nearby beach, further enhancing the convenience for all guests.
The hotel's staff are helpful, particularly at the reception desk, where they assist in ensuring a comfortable stay. Guests noted that the hotel is well-located with proximity to local attractions in Chipiona, El Puerto and Jerez, making it a convenient base for exploring the area.
While there are some comments suggesting the need for updates in terms of rooms and bathrooms, the overall facilities are deemed satisfactory for guests with disabilities. The on-site water park is highlighted as an enjoyable feature, providing good fun for visitors. Despite some minor drawbacks, ALEGRIA Costa Ballena Aquafun remains a favorable option for guests looking for accessible accommodations near the beach.
ALEGRIA Costa Ballena Aquafun boasts an array of water slides that contribute significantly to its positive reputation. Guests consistently describe the slides as great, fun and well-maintained. These slides provide enjoyment for both adults and kids with many noting the sophisticated and varied options available. The presence of attentive lifeguards adds an element of safety and reassurance for families. While the pool slides are a major highlight, there are occasional mentions of long queues, which can be a minor downside. Overall, the integrated water park and its exciting slides are highly regarded, making it a standout feature for families seeking a fun-filled stay.
The children's pool at ALEGRIA Costa Ballena Aquafun stands out as a top highlight for families. It provides a children-friendly atmosphere, making it perfect for kids to enjoy and have a great time. The pool area includes several children's pools that are not only beautiful but also well-suited for young ones, even those up to 3 years old. Facilities at the water park are impressive, featuring many slides and offering fun for both children and adults. The children's pool is made even safer with the presence of lifeguards. The hotel also offers engaging children's animation and a vibrant children's disco, adding to the overall entertainment. Families speak highly of the great musical adaptations of movies and other entertaining activities around the pool. In summary, ALEGRIA Costa Ballena Aquafun is a fantastic choice for a fun-filled family vacation, particularly for those with children.
At ALEGRIA Costa Ballena Aquafun, the outdoor pool area garners a variety of opinions. Guests frequently mention the numerous and varied pools, including a well-maintained outdoor pool that stands out as excellent. Families particularly appreciate the pool area with children thoroughly enjoying the space, encountering minimal queues. Several reviews highlight the added attraction of a water park, enhancing the outdoor facilities and making them a key feature of the hotel. While one review did note an incident resulting in the temporary closure of the pool, overall, the pools are described as comfortable and fantastic, contributing significantly to the hotel's appeal.
The water park at ALEGRIA Costa Ballena Aquafun is a standout feature, highly praised for its family-friendly appeal. Guests enjoyed the clean and well-maintained facilities, especially appreciating the variety of water slides available for both children and adults. It’s highlighted as an ideal spot for kids to spend their afternoons with many lifeguards ensuring safety. The water park includes unlimited access for hotel guests, making it a convenient and enjoyable amenity during their stay. However, it should be noted that some guests felt the park could feel crowded and occasionally too small with limited operating days restricted to weekends. Despite this, many still found the water park to be the best part of their stay, emphasizing its cleanliness, fun atmosphere and suitability for children. The positive animation and entertainment programs further enhance the experience, making it a fantastic place for a vacation focused on water fun and enjoyment for the whole family.
ALEGRIA Costa Ballena Aquafun offers a romantic retreat perfect for couples seeking peaceful nights and relaxation. The hotel's chill-out areas provide an excellent setting to enjoy a drink together, enhancing the romantic ambiance. Though a nearby wedding was noted, it seems to add to the overall romantic feel of the location rather than detract from it. Entertainment activities are available, offering couples the opportunity to engage and enjoy their time. The reviews consistently highlight the property's suitability for a romantic getaway.
Location Show Map
Location
Furthermore, the hotel's location is favorable for exploring nearby attractions and towns such as Chipiona, Rota and Jerez. Although the immediate surrounding area is quiet with limited entertainment options and a more residential vibe, it provides a serene environment ideal for families and those looking to unwind. The hotel is also conveniently close to a shopping center, adding a layer of convenience for guests needing supplies or looking to do a bit of shopping.
While some guests note that having a car is advantageous for broader exploration, overall, the location of ALEGRIA Costa Ballena Aquafun is lauded for its balance of tranquility, accessibility to a beautiful beach and proximity to essential amenities.
Breakfast
However, some reviews note that the breakfast can be very busy, leading to high levels of gathering, which, for some, affects the enjoyment. Guests also mention a lack of healthy options and inadequate variety on occasion with particular concerns about the availability of fresh fruit and healthier choices. Additionally, it seems that management sometimes struggled with replenishing items as they depleted.
Overall, while the breakfast experience is largely positive with abundant and varied options, some minor issues, such as high crowd volume and limited healthy choices, have been noted by guests.
Dinner
However, several reviews counter these positive notes, pointing out issues such as repetitive menus with limited daily variety, especially concerning dishes like meats and fish. Some guests criticized the quality, describing the food as mediocre or not up to the standards expected of a 4-star hotel. Occasionally, food was reported to be undercooked and for those seeking lighter dining options post-8 pm, the buffet offerings fell short.
Operational issues also surfaced with reviews mentioning disorganized buffet staff and the premature clearing of dinner settings. Despite these downsides, the animated dining atmosphere and commendable COVID-19 safety measures were appreciated by many.
Overall, while many guests enjoy a varied and delicious dining experience, there remain areas where quality and variety could certainly be improved to meet higher expectations.
Rooms
Beds
However, not all feedback was overwhelmingly positive. Some guests found the beds to be a bit hard or too short. The sofa beds, in particular, received mixed reviews—with some guests finding them comfortable, even for adults, while others described them as "very uncomfortable" and "a nightmare to sleep on," citing thin mattresses and the discomfort for adults and children alike.
Issues with bed size arose for those sharing rooms and a few guests mentioned that the folding double beds and extra beds were uncomfortable. Despite these drawbacks, the room's overall size and the quality of the main beds' mattresses were generally appreciated.
Extra factors such as soft pillows and proper bedding added to the favorable comments, though some guests found the pillows uncomfortable. Additionally, a few reviews mentioned minor issues like cold air conditioning affecting sleep quality, sheer curtains letting in light and beds that were not properly made.
In summary, while the primary beds at ALEGRIA Costa Ballena Aquafun are mostly praised for their comfort and size, the sofa beds and extra beds might not meet everyone's expectations. Guests looking for a guaranteed restful night should be mindful of these aspects when booking their stay.
Cleanliness
Nonetheless, the reviews also indicated several areas for improvement. Issues such as dirty terraces, floors not being swept or mopped, leftover hair and dirty windows were repeatedly mentioned. The cleanliness of the bathrooms, pool areas and dining facilities was highlighted as subpar by some guests, noting the presence of tiny ants, cockroaches and other hygiene concerns. There were instances of guests finding uncleaned rooms upon arrival and during their stay with reports of noise disturbances and poorly cleaned areas from time to time.
Ultimately, while many patrons enjoyed their stay and appreciated the general cleanliness, a consistent theme of needing thorough and regular cleaning was evident in the feedback. The hotel appears to have great potential with its friendly staff and well-maintained facilities, but more attention to detail in cleaning practices could significantly enhance the guest experience.
Staff
Dining staff, in particular, are commended for their professionalism, warmth and efficiency. Special recognition is often given to individuals like Maître Toni, waiters such as David and various receptionists, who go above and beyond to ensure a pleasant stay. The animation team led by Jorge and lifeguards David and Álvaro also receive accolades for making guests, especially children, feel welcome and entertained.
Cleaners, bartenders and the maintenance team are not forgotten with many guests appreciating their hard work, cheerfulness and dedication to maintaining a clean and inviting environment.
Whether it's providing personalized services, managing bookings with ease or simply greeting guests with a smile, the staff's commitment to exceptional customer service and friendly, attentive care shines through. This dedication to hospitality significantly contributes to the overall family-friendly atmosphere and enjoyable experiences at the hotel.
Wi-Fi
Spa
However, some reviewers mentioned the spa's small size and the basic nature of the facilities, including the cold temperature of the water. Access to the spa requires an additional payment, which a few guests found inconvenient. Despite these points, the opportunity for personalized treatments and the ability to enjoy the spa alone were appreciated by visitors, contributing to their positive overall impression. Overall, the spa at ALEGRIA Costa Ballena Aquafun is recommended for its skilled professionals and relaxing services, although some areas could benefit from improvements.
Pool
Despite these criticisms, the pool area is generally considered a pleasant spot to relax and pools were open even in early April. Some guests also valued the enjoyable atmosphere created by the hotel staff. Overall, while the water park is a highlight for families, the main hotel pool could benefit from increased size and better facilities to enhance the guest experience.
Family
The entertainment is lauded with special mentions of the animation team and evening shows that captivate both kids and teenagers. The buffet and cafeteria options receive praise for their diverse and appealing offerings, suitable for guests of all ages.
Families have described their stays as unforgettable, marked by a good environment for rest and relaxation, while also providing fun-filled days for children. The hotel manages to balance a comfortable stay with numerous attractions, ensuring that both children and their parents have a fantastic time. Overall, the ALEGRIA Costa Ballena Aquafun is highly recommended for those seeking a comfortable, well-organized and entertaining family vacation.
4 Star
The majority of feedback pointed out discrepancies between the hotel's advertised rating and the actual experience. Guests highlighted that the quality and size of the pool were not what one would expect from a four-star establishment. The food quality and overall facilities also fell short of expectations with many guests noting that these elements were more in line with a lower star rating.
Additionally, some reviews mentioned issues with overcrowding, particularly affecting customer service and the availability of amenities. Room standards were described as very average for a hotel of this supposed caliber and specific concerns were raised about uncomfortable extra beds.
While these points suggest a need for improvement, the mention of easily fixable issues hints at potential for enhancement. With some adjustments, the ALEGRIA Costa Ballena Aquafun could better meet the expectations aligned with its four-star classification.
Business
Accessible
The hotel's staff are helpful, particularly at the reception desk, where they assist in ensuring a comfortable stay. Guests noted that the hotel is well-located with proximity to local attractions in Chipiona, El Puerto and Jerez, making it a convenient base for exploring the area.
While there are some comments suggesting the need for updates in terms of rooms and bathrooms, the overall facilities are deemed satisfactory for guests with disabilities. The on-site water park is highlighted as an enjoyable feature, providing good fun for visitors. Despite some minor drawbacks, ALEGRIA Costa Ballena Aquafun remains a favorable option for guests looking for accessible accommodations near the beach.
Pool Water Slide
Children's Pool
Outdoor Pool
Water Park
Romantic
Yes, ALEGRIA Costa Ballena Aquafun has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Water Slide, Outdoor Pool, Water Park. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at ALEGRIA Costa Ballena Aquafun.
No, ALEGRIA Costa Ballena Aquafun doesn't allow dogs.
No, parking facilities aren't available at ALEGRIA Costa Ballena Aquafun.
No, ALEGRIA Costa Ballena Aquafun doesn't have a gym.
Location Show Map
More Options
