Holiday Inn Stevenage by IHG, enjoys a highly favorable reputation among travelers, characterized by excellent service, modern amenities and a central location. Situated just a 10-minute walk from Stevenage train station, the hotel's accessibility is a significant plus. Guests find the proximity to the town center, local shops and various amenities convenient, along with easy access to London and notable nearby sites like Stevenage's old town and Knebworth House. The hotel also offers a clean, modern and comfortable environment.
The breakfast experience at the hotel stands out, praised for its quality, variety and friendly service. Described as first-class and exceptional, the buffet provides plentiful options, including gluten-free choices, in a modern and inviting area. While some minor improvements regarding temperature and variety have been suggested, the general consensus is highly positive.
Dining at the hotel provides a mixed bag of experiences. While many commend the food quality and prompt service, some find the meals overpriced or of variable quality. Nevertheless, the restaurant staff’s helpfulness and the pleasant dining environment often receive praise.
Rooms at the hotel are a highlight, noted for their cleanliness, spaciousness and modern, stylish décor. Guests appreciate the comfortable beds, good-sized bathrooms and well-laid-out spaces. Despite occasional minor issues like dated elements or limited TV channels, the overall feedback is overwhelmingly positive, emphasizing comfort and reliability.
Cleanliness across the hotel is highly commended with rooms and common areas consistently described as very clean and well-maintained. Housekeeping services are efficient, maintaining a high standard of hygiene.
The staff at Holiday Inn Stevenage significantly enhance the guest experience with their politeness, friendliness and professional demeanor. From the reception to the kitchen staff, guests frequently praise their attentiveness and customer care, contributing to a welcoming atmosphere throughout the hotel. Instances of staff going above and beyond to ensure a pleasant stay are commonly reported.
The wifi at the hotel is generally regarded as fast and reliable, though a few reviews note occasional slow speeds in certain rooms. Parking poses some challenges with limited spaces and a £12 per night charge, though guests appreciate the proximity and occasional discounts available.
The hotel proves to be family-friendly with good breakfast choices, accommodating room arrangements and a welcoming environment for children. Business travelers also favor the hotel, citing excellent conference facilities and a conducive work environment, despite occasional noise disturbances.
In summary, Holiday Inn Stevenage lives up to its four-star rating by offering modern comforts, excellent service and value for money, making it an attractive choice for both leisure and business travelers.
Holiday Inn Express Stevenage by IHG, enjoys a central location in Stevenage, making it convenient for guests visiting local attractions, business travellers and those commuting to nearby cities like London or Cambridge. The hotel is within walking distance of public transport and close to leisure centres, shopping malls and restaurants. Despite minor issues with navigating the area on foot and parking challenges, guests find the location ideal and praise the hotel's clean, comfortable rooms and friendly staff.
The breakfast experience at the hotel is generally positive with many guests appreciating the variety and quality of the options available. While there are some complaints about the limited vegan and vegetarian choices and occasional issues with food temperature and buffet replenishment, most visitors find the breakfast ample and satisfying. The helpfulness of the staff also contributes to a favorable breakfast experience.
Dinner at the hotel receives mixed reviews with some guests enjoying their meals and recommending the hotel for dinner, while others criticize the limited menu, high prices and quality of the food. There are instances of long wait times and service issues, suggesting room for improvement in the dining experience.
Guests frequently commend the spacious, comfortable and well-maintained rooms, noting their cleanliness and modern amenities. While some guests experience issues like noisy air conditioning, thin walls and occasional cleanliness oversights, the overall consensus is that the rooms offer great value and are accommodating for both individuals and families.
The hotel's high standards of cleanliness are consistently praised with guests appreciating the spotless rooms and well-maintained facilities. Housekeeping is noted for ensuring a tidy and pleasant environment, although some guests mention concerns with old carpets and isolated cleanliness issues.
The hotel staff receive high praise for their friendliness, professionalism and efficiency. Guests highlight the welcoming and helpful nature of the staff, who are attentive and willing to go the extra mile to ensure a pleasant stay. Specific staff members, such as Ellie at reception and Sophie the Duty Manager, receive special commendations for their exceptional service.
Complimentary WiFi is generally well-received with many guests finding the internet access fast and reliable. However, some experience poor signal strength and dropouts and there are occasional issues with staff knowledge on internet-related problems. Despite these setbacks, the overall feedback on the WiFi is positive.
Family experiences at the hotel are mostly positive with guests appreciating the convenient location, child-friendly environment and helpful staff. However, some families find the rooms too small for larger groups and note the need for more pillows and bedding. Breakfast arrangements for families also receive mixed feedback.
The beds at the hotel receive varied reviews with many guests finding them comfortable and conducive to a good night's sleep. Positive remarks highlight the clean and pleasant bedding, while criticism focuses on mattresses being too firm or old and sofa beds lacking comfort and sturdiness.
For business travelers, the hotel stands out as an excellent choice, offering good conference facilities, reliable WiFi and a convenient location near major sites and public transport. The in-house restaurant and breakfast to go options further enhance the business travel experience, making the hotel an ideal place for work-related stays.
The hotel also caters well to guests with disabilities, providing accessible facilities such as lifts, wheelchair-friendly rooms and well-designed disabled amenities. While opinions on the convenience of disabled parking vary, the overall feedback highlights the hotel's efforts to ensure accessibility and comfort for all guests.
Overlooking the Letchworth Golf Course, the 4-star Mercure Hotel offers high class amenities and full pampering services at its own state-of-the-art spa.
Summary of reviews
voco Letchworth Hall by IHG is a charming and historic property located in a quiet area with picturesque surroundings. The hotel offers great leisure facilities including access to a gym and spa next door and ample free parking. While the breakfast and dinner have received mixed reviews, the staff are widely praised for their friendliness and helpfulness. The rooms are in need of upgrading and some guests have reported cleanliness issues. However, the hotel's historic feel and character are appreciated by many. Overall, voco Letchworth Hall by IHG is a good choice for those looking for a peaceful getaway with great leisure facilities and a rich history.
Categories
Business
Accessible
Golf
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-3 out of 3 hotels in and around Cottered