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Summary of reviewsHylands Hotel enjoys a prime location in Coventry, praised for its proximity to the train station, city center and key attractions like Warwick University and the War Memorial Park. The convenience of free parking adds to the appeal for both business and leisure travelers, ensuring easy access to major roads and motorways.
Breakfast options are limited, often non-existent and there is confusion due to unclear information on booking websites. Guests are generally advised to bring their own non-perishable food as no on-site breakfast is available.
The hotel's bar provides a pleasant space for guests to unwind with a drink and while there's an attached Indian restaurant known for quality food, it's currently closed, resulting in no available on-site dining options for dinner. Guests are recommended to opt for takeaway or nearby alternatives.
Rooms at Hylands Hotel are a mixed bag. Some guests find them spacious and comfortable with big, comfy beds, but many reviews point out significant issues with cleanliness, maintenance and overall room conditions. Common complaints include dirty carpets, moldy bathrooms, unpleasant odors and outdated décor, leading to a generalized need for thorough refurbishment and enhanced housekeeping standards.
Cleanliness is consistently noted as a significant problem with numerous reviews highlighting issues like stained carpets, mold and unpleasant odors. These maintenance problems extend to public areas, which are often described as filthy and smelly.
Despite these issues, the staff at Hylands Hotel receive generally positive feedback. Many guests appreciate the friendliness and helpfulness of the staff with standout mentions of individuals like Nigel, Ramy and Karol who go above and beyond to assist. However, there are occasional reports of unhelpful or rude staff members, which can spoil the experience for some guests.
The free wifi service is appreciated when it works well, although there are mixed reviews about its reliability and speed. Despite these inconsistencies, some guests still view their stays positively.
Parking is another advantage with ample free spaces available, making it convenient for guests, especially those with larger vehicles. There are some concerns about vehicle safety and specific logistical issues, but overall, guests find the parking facilities beneficial.
Not ideal for families, the hotel has seen guests express concerns over safety and disturbances at night, affecting their children’s sleep. Issues related to room availability and size add to the discomfort. Despite this, some family rooms have been noted as warm and clean.
Bed comfort at the hotel is similarly varied—some guests praise the comfortable beds and clean linen, while others report issues such as broken bed bases, uncomfortable mattresses and cleanliness concerns including bed bugs and mold.
Hylands Hotel is pet-friendly with a nearby dog park being a standout feature for guests traveling with pets. However, hygiene issues related to pet odors and disturbances from barking are noted downsides.
In summary, Hylands Hotel offers a convenient location and friendly staff with free parking and pet-friendly policies. However, significant improvements are needed in terms of cleanliness, room maintenance and breakfast availability to elevate the overall guest experience. Show more
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Categories
Hotel near Golf Courses
While the Hylands Hotel itself doesn't have a golf course, it is situated close to Hylands Golf Complex, which features a driving range and mini-golf. The hotel offers easy access to these facilities for golf enthusiasts.
Business Hotel
Located near Coventry train station, this hotel offers 4 meeting rooms and a dedicated coordinator. It provides a convenient base for business travel.
Cheap Hotel
Offers comfortable rooms and a convenient location at a reasonable price. Provides a good balance of value and amenities.
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Parking
Room Types
Single RoomThese simply furnished rooms all come with a TV and facilities for making tea and coffee.
Double RoomThese simply furnished rooms all come with a TV and facilities for making tea and coffee.
Twin RoomThese simply furnished rooms all come with a TV and facilities for making tea and coffee.
Family Room (3 Adults)These simply furnished rooms all come with a TV and facilities for making tea and coffee.
Executive Double RoomThese simply furnished rooms all come with a TV and facilities for making tea and coffee.
Luxury Quadruple RoomThe unit offers 3 beds.
Guest Reviews
4.1
Rated
Location
Hylands Hotel boasts an exceptional location that guests repeatedly praise for its convenience and accessibility. It's perfectly situated just minutes away from Coventry train station, making it an ideal choice for those relying on public transport. Many guests emphasize the short walk to the city center with all its amenities, shopping and dining options being within easy reach. The proximity to Warwick University, the War Memorial Park and other key attractions in Coventry adds further appeal for both business and leisure travelers.
Moreover, the hotel's location offers straightforward access to major roads and motorways, facilitating hassle-free journeys to further destinations. Free parking is another valued convenience highlighted by guests, particularly those traveling with larger vehicles.
In summary, Hylands Hotel's prime positioning near the train station and city center, combined with easy accessibility and ample parking, makes it a favored choice for a wide range of visitors.
Breakfast
Guest reviews indicate a common theme regarding breakfast at Hylands Hotel. Many guests noted the absence of breakfast options with several stating that no breakfast was available during their stay. The restaurant was often closed and some reviews suggested bringing non-perishable food if breakfast was desired. There was a consistent mention of the lack of clarity from booking websites about the availability of breakfast, leading to confusion and disappointment for some visitors. A few reviewers did commend the food quality, although specifics about breakfast were not mentioned. Overall, potential guests should be aware of the limited breakfast offerings and plan accordingly.
Dinner
Hylands Hotel is noted for its convenient bar at the entrance, which offers guests the opportunity to unwind with a drink. Additionally, the hotel has an Indian restaurant attached, appreciated by visitors for its quality food. However, several guests have mentioned that the restaurant is currently closed, resulting in no food being available on-site, neither for dinner nor breakfast. Therefore, visitors are often advised to order takeaway or look for dining options elsewhere, such as a nearby Burger King. Despite some issues with on-site dining availability, the hotel's bar remains a positive feature for those looking to enjoy a drink during their stay.
Rooms
The reviews of Hylands Hotel highlight several recurring themes regarding the state of the rooms. On the positive side, some guests found the rooms to be spacious, comfortable and suitable for the price paid. There were mentions of recently refurbished rooms and big, comfortable beds. However, these instances were exceptions rather than the norm.
The majority of the reviews pointed out significant issues. Many rooms were described as dirty with carpets that were stained and threadbare and bathrooms showing signs of mold, grime and broken fixtures. Several reviews mentioned unpleasant smells, likely from mold or stale smoke, despite some rooms being marked as non-smoking. The overall decor was repeatedly described as dated and in dire need of major refurbishment with furniture often being old, mismatched or broken. Issues with basic facilities, such as nonfunctional or missing TV remotes, faulty sockets and broken light fixtures were common.
Security and noise were additional concerns with mentions of windows that didn't lock, noisy hallways and disturbances from other guests. Cleanliness was a major point of contention with reviews citing uncleaned bathrooms, dusty surfaces and even the presence of bugs. Several guests had to switch rooms multiple times due to these cleanliness and maintenance issues and even then, the alternatives were often only marginally better.
Given these mixed-to-negative experiences, it's clear that while Hylands Hotel has some redeeming qualities, significant improvements are needed to address the widespread concerns about cleanliness, maintenance and overall room conditions.
Beds
Hylands Hotel presents a mix of experiences regarding its beds, as evidenced by guest reviews. On the positive side, many visitors found the beds to be comfortable and clean, mentioning that they had a good night's sleep on the clean, crisp bedding. Several reviews highlight that beds were quite comfortable with some even noting super king-size beds, providing a pleasant sleep experience. Guests also appreciated the clean linen and overall comfort.
However, there were significant negative remarks. Issues included uncomfortable mattresses, broken bed bases and some instances of stained or unclean bed sheets. Several reviews noted the presence of bed bugs, mould and other cleanliness concerns. The bed conditions ranged from saggy and noisy to hard and lumpy with some guests reporting unmade or discolored bedding and even ripped bedding in certain cases. These recurring problems mentioned in the reviews suggest that while some guests had a positive experience, there is a need for consistency in the maintenance and cleanliness of the beds at Hylands Hotel.
Cleanliness
Hylands Hotel receives overwhelmingly negative feedback regarding its cleanliness from numerous guest reviews. Many comments express concerns about the general upkeep with descriptions of worn-out furnishings and dated decor. Unfortunately, the hotel suffers from significant maintenance issues including mold on walls, stained carpeting and broken fixtures. Reports also cite strong odors throughout the premises, including tobacco, mold and other unpleasant smells.
Numerous guests noted that rooms and bathrooms were particularly dirty with some finding bloodstains, hair and crumbs upon check-in. Common complaints include dirty floors, stained bed linens and insufficient cleaning. Additionally, several reviews mention malfunctioning amenities such as broken showers, faulty tap water and inadequate heating. Corridors and public areas fare no better, often described as filthy, smelly and in need of cleaning.
Notably, a few guests did point out that the bedding appeared to be clean and one mentioned having a "clean family room." However, these sparse positive notes are overshadowed by the critical points raised about the overall cleanliness and state of the hotel. Overall, these reviews paint a picture of a hotel that desperately needs a thorough refurbishment and a significant improvement in its housekeeping standards.
Staff
The staff at Hylands Hotel have generally received high praise for their friendliness and helpfulness with many guests noting them as lovely, pleasant and accommodating. Reception staff, particularly individuals named Nigel, Ramy and Karol, were highlighted as going above and beyond to assist guests and provide exceptional customer service.
Several reviews specifically mention how staff made check-in processes smooth and were responsive to needs, such as helping with luggage or resolving room access issues promptly. Furthermore, many reviews reflect a welcoming and considerate attitude from the staff, emphasizing their willingness to help and their courteous nature.
However, there are reported inconsistencies with a minority of guests encountering unhelpful or even rude staff members typically at reception. Language barriers occasionally contributed to communication difficulties and some reviews mentioned a lack of professionalism and responsiveness in certain scenarios.
Overall, despite a few negative experiences, the majority of guests seem to have found the staff at Hylands Hotel to contribute positively to their stays, often highlighting their friendly and supportive nature as a standout feature.
Wi-Fi
The wifi at Hylands Hotel receives mixed reviews from guests. On the positive side, the hotel offers free wifi which some guests found fast, reliable and easy to use. Others, however, experienced issues such as weak signals, slow speeds and periods with no wifi at all. Despite the inconsistent internet connection, the hotel is considered great value for money with some guests already planning their next stay. Additionally, the staff have assured that they are working on improving the internet service. While wifi is a significant point of contention, the overall experience at the hotel seems to remain positive for many guests.
Parking
Hylands Hotel offers a variety of parking experiences for its guests. There's an ample amount of free parking available with many appreciating the convenience of parking right outside the hotel. Some mentioned that even larger vehicles were accommodated without trouble. Guests found it particularly useful to be able to park before check-in and keep their cars in the lot hours after departure.
However, there are mixed feelings regarding security. While many felt comfortable with the parking situation, some reviews indicated concerns about vehicle safety and suggested parking strategically to minimize risks. It's advisable to park the back of your car close to the wall for added security.
There were a few logistical hiccups noted, such as issues with registration leading to parking fines and the occasional necessity to pay for parking despite expectations of it being free. Limited availability became more noticeable during busy times, like weekends or special events, making it challenging to find a spot.
Overall, Hylands Hotel provides practical parking solutions that cater to most needs, particularly due to its free parking advantage. While safety and availability could be improved, the hotel's parking generally contributed positively to guests' stays.
Family
The reviews of Hylands Hotel reveal that it is not particularly suitable for families with children. Many guests reported feeling uncomfortable and unsafe, mentioning distressing incidents such as shouting and fighting during the night which disturbed their children's sleep. There were also several accounts of rooms booked specifically for families being unavailable or too small upon arrival. The general consensus points to the lack of child safety measures and a family-friendly environment.
On the positive side, the hotel offers some value for money if the primary need is just a place for a family to sleep overnight. Some guests appreciated the warmth and cleanliness of the family rooms, although these comments are overshadowed by the recurrent issues of noise, poor maintenance and unsuitable accommodations for children. Overall, while there are some decent aspects, the experience for families, particularly those with young children, seems to fall short of expectations.
Dog Friendly
Hylands Hotel offers pet-friendly accommodations with several amenities catering to guests with pets. Guests can take advantage of a nearby dog park located just across the road, providing an excellent space for pets to play and exercise. The hotel allows pets and is considered pet friendly, accommodating the needs of guests traveling with their furry companions. However, some reviews mention concerns like corridors smelling of wet animals and disturbances from barking at night. Despite these issues, the pet-friendly policies, including the allowance of pets, are notable features that make it a viable option for those traveling with their pets.
No, Hylands Hotel doesn't have any pool.
No, a spa isn't available at Hylands Hotel.
Yes, Hylands Hotel welcomes dogs.
Yes, parking facilities are available at Hylands Hotel.