Best Western Plus Goulburn receives extensive praise for its advantageous location, offering guests convenient access to the town center, shops and local amenities while maintaining a peaceful and quiet environment. Many guests commend the hotel for its cleanliness, comfort and well-equipped rooms, which include amenities such as modern ensuite bathrooms, full kitchen facilities and soundproofing. The decor blends modern stylishness with practicality, contributing to a pleasant stay whether it's a quick stopover or an extended family trip.
The breakfast provided is highly regarded for its extensive and varied menu, delicious food and good value for money. Options range from bacon and egg rolls to a full restaurant breakfast with room service available for those who prefer to dine in private. Similarly, the on-site restaurant receives accolades for its tasty, reasonably priced food and fantastic service with memorable dishes like sticky date pudding being highlighted.
Guests consistently praise the hotel staff for their friendliness, helpfulness and professionalism, which significantly contributes to the overall enjoyable experience. The staff at reception and in the restaurant are often described as incredibly welcoming and family-friendly.
The parking situation is generally positive with ample spaces and convenient access directly in front of rooms. Electric vehicle owners appreciate the available EV chargers, including free and Tesla-specific ones. Although there are minor suggestions for improvement, such as better navigation and more spacious spots, the convenience of the parking is frequently noted.
The beds receive widespread positive feedback for their comfort and quality with many guests highlighting the cleanliness and cozy presentation of the rooms. While there are minor individual preferences noted regarding pillow height and firmness, the consensus is that the beds provide an excellent sleep experience.
While there are occasional mentions of areas in need of minor improvements, such as some dishes and cutlery or the condition of certain furnishings, the overall sentiment is one of satisfaction with the high standards of cleanliness and maintenance. The hotel's modern facilities and competitive pricing, coupled with exemplary room service and fine dining options, reinforce its reputation as a worthwhile choice for travelers.