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Summary of reviewsWestow House - London Crystal Palace, located in the lively Crystal Palace Triangle, offers a prime location with easy access to local amenities, public transportation and attractions such as Crystal Palace Park and Sports Centre. The surrounding area is safe, clean and filled with dining and shopping options, making it ideal for both leisure and business travelers. Guests commend the scenic views and strategic position for events and family gatherings, despite minor inconveniences like steep hills and occasional street noise.
The breakfast at Westow House - London Crystal Palace receives high praise for its delicious and well-prepared dishes, notably the traditional full English breakfast. The variety and quality of breakfast items contribute to positive experiences, although some diners suggest further menu expansion. The cheerful service from the staff enhances the breakfast experience, making it a worthwhile addition.
Westow House - London Crystal Palace's pub is renowned for its vibrant atmosphere and exceptional food offerings, including traditional English dishes and popular pub favorites like fish and chips. The lively ambiance, especially in the bustling beer garden, is well-received, though service quality can vary. Despite occasional delays, the staff's friendliness and upbeat nature are consistently noted and the value for money and portion sizes are appreciated.
Rooms at Westow House - London Crystal Palace are lauded for their cleanliness, stylish decor and modern amenities, providing a comfortable and inviting stay. Guests particularly enjoy the spacious bathrooms, quality toiletries and lovely views over London. While some guests mention issues with storage space and temperature control, the overall comfort and aesthetic appeal of the rooms make a lasting impression.
Cleanliness is a standout feature at Westow House - London Crystal Palace with guests frequently noting the immaculate condition of the rooms and bathrooms. The hotel maintains high hygiene standards with daily cleaning routines and fresh supplies, contributing to a welcoming and pleasant environment.
The staff at Westow House - London Crystal Palace are a key highlight, described as friendly, helpful and accommodating. Their excellent service significantly enhances the guest experience, despite minor issues during peak times.
Wi-Fi reliability is an area with mixed reviews. While some guests report a strong connection in the pub, many experience patchy and unreliable service in their rooms, indicating room for improvement.
Westow House - London Crystal Palace is family-friendly, offering comfortable and stylish accommodations suitable for families, along with child-friendly amenities like a children's room and proximity to a large park. The hotel’s welcoming atmosphere extends to pets with special touches for dogs and 24-hour access appreciated by pet owners.
Guests consistently praise the beds for their exceptional comfort, high-quality bedding and soft pillows, ensuring a restful night's sleep. The combination of comfortable beds and well-appointed rooms solidifies Westow House - London Crystal Palace as a top choice for a relaxing stay.
Overall, Westow House - London Crystal Palace stands out as a charming and convenient destination, combining a strategic location, excellent dining, stylish accommodations and exceptional service, making it a highly recommended choice for visitors to London. Show more
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Categories
Family Friendly Hotel
Dog Friendly Hotel
Small Hotel
Room Types
Superior Double RoomOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers a flat-screen TV, a tea and coffee maker, a sofa and a carpeted floor. The unit has 1 bed.
Standard Double RoomOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room has a tea and coffee maker, a carpeted floor and a flat-screen TV. The unit has 1 bed.
Standard Twin RoomFeaturing free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. This twin room has a tea and coffee maker, a carpeted floor and a flat-screen TV. The unit has 2 beds.
Guest Reviews
8.6
Very Good
Location
Westow House - London Crystal Palace boasts an excellent and strategic location in Crystal Palace, offering convenient access to both local amenities and transportation. Situated just across from Crystal Palace Park and nestled within the vibrant Crystal Palace Triangle, guests find themselves surrounded by a plethora of shops, cafes and restaurants. The proximity to bus stops and train stations ensures seamless connections to central London and nearby areas, making it ideal for both leisure and business travelers.
The hotel's central position is particularly appreciated for events in Crystal Palace Park and provides easy access to local attractions such as the Crystal Palace Sports Centre. Many visitors highlight the scenic views over Crystal Palace and London, enhancing the experience of staying at Westow House - London Crystal Palace. The neighborhood itself is described as safe, clean and continuously improving, adding to the overall appeal of the location.
Guests frequently mention the convenience of having numerous dining and shopping options within walking distance, contributing to the area's lively atmosphere. Whether visiting for a family gathering, a festival or simply exploring Crystal Palace, Westow House - London Crystal Palace provides an unbeatable location that meets diverse needs. Despite some minor setbacks such as steep hills and occasional street noise, the hotel's prime location and the charm of the surrounding area make it a highly recommended choice for visitors.
Breakfast
Guests frequently praise the breakfast at Westow House - London Crystal Palace, often describing it as excellent, delicious and great value. Standout features include the traditional full English breakfast, which many found to be tasty and satisfying with generous portions. The breakfast options are well-prepared with some guests highlighting specific dishes like porridge with honey and fruit. The variety is appreciated, though a few mention that the breakfast menu is concise and some note that breakfast could be improved or was average. Nonetheless, many guests consider the breakfast worth the extra cost and commend the friendly service from the staff. While a few diners experienced issues such as overcooked items or limited menu options, the overall sentiment about the breakfast at Westow House - London Crystal Palace leans heavily toward the positive, citing both quality and enjoyment.
Dinner
Westow House - London Crystal Palace has garnered a reputation for its vibrant pub and exceptional food offerings, making it a notable choice for both guests and locals. The pub downstairs is frequently highlighted for its warm atmosphere and excellent fare with many diners praising the delicious traditional English dishes available at lunch and dinner. The dinner and breakfast menus are well-received, showcasing well-cooked traditional pub favorites such as fish and chips, crab dishes and hearty English breakfasts.
The pub's ambiance is lively with a bustling beer garden and a welcoming atmosphere that adds to the dining experience. Service quality, however, seems to fluctuate with a few mentions of delayed service and occasional unavailability of certain menu items. On the whole, though, the staff are described as cheerful and helpful, contributing positively to the overall dining experience.
Diners are particularly pleased with the portion sizes and the freshness of the food, emphasizing the good value for money. The restaurant's popularity among locals is evident with advanced reservations recommended for weekend evenings due to high demand. The selection of craft beers and ciders further complements the pub's offerings, making it an ideal spot to enjoy a meal and drinks.
Despite a few negative comments on food quality and pricing, the majority of reviews reflect a strong appreciation for the tasty and well-prepared dishes. Overall, Westow House - London Crystal Palace stands out as a lively and enjoyable destination for those seeking a satisfying meal in a traditional pub setting.
Rooms
Westow House - London Crystal Palace offers a truly delightful stay with its beautifully decorated and comfortable rooms. Many guests have praised the cleanliness and tidy appearance of the rooms, highlighting the luxurious decor and modern amenities. The rooms are generally spacious and even the modest ones are described as cozy and inviting. Guests appreciated the lovely views over London from their rooms, particularly enjoying the spacious bathrooms, excellent toiletries and large showers. The quiet atmosphere, despite the bustling bar below, ensures a good night's sleep.
Rooms come well-equipped with necessary amenities like tea and coffee facilities, hairdryers and fluffy towels. However, some reviews mention a lack of storage space and occasional temperature control issues with a few rooms feeling either too hot or too cold. Nevertheless, the overall comfort of the rooms with plush beds and stylish furnishings, leaves a lasting positive impression.
The staff at Westow House - London Crystal Palace are often described as friendly and helpful, contributing to a pleasant experience. The hotel's convenient location, close to family-friendly areas and local attractions, adds to its appeal. Overall, Westow House - London Crystal Palace provides a charming stay with a blend of modern comfort and lovely decor, making it an excellent choice for visitors to London.
Beds
Visitors to Westow House - London Crystal Palace often highlight the exceptional comfort of the beds in their reviews. The common sentiment describes the beds as extremely comfortable with frequent mentions of super comfy, very soft and exceptionally comfortable. Guests also appreciate the high-quality bedding and pillows, noting that the bed linen is crisp and the pillows are soft and luxurious. Many reviews emphasize that the beds provide a restful night’s sleep and some guests even claim these beds are the best they've experienced during their travels. Additionally, the combination of comfortable beds with clean and modern amenities further enhances the inviting atmosphere of the rooms. The clean, cozy and well-appointed rooms, coupled with very soft pillows and soundproofing, contribute to the overall positive experience. In summary, the beds at Westow House - London Crystal Palace stand out as a central feature of guest satisfaction, ensuring a relaxing and rejuvenating stay.
Cleanliness
Westow House - London Crystal Palace has consistently received positive remarks for its cleanliness. Guests have frequently appreciated the spotless and immaculate condition of both rooms and bathrooms. Many have commented on how the rooms are not only clean but also tidy, cozy and comfortable. The attention to detail extends to modern and stylish decorations, adding to the overall welcoming atmosphere.
The hotel maintains excellent hygiene standards with daily cleaning routines and the provision of clean towels. The bathrooms are particularly praised for being beautiful and exceptionally clean. Guests have highlighted the fresh and airy rooms, often mentioning the use of fresh scents and modern toiletries as a delightful touch.
Westow House - London Crystal Palace also benefits from helpful and friendly staff, contributing to a pleasant stay. The cleanliness standards are noted to be consistent throughout the hotel, making it a reliable choice for those prioritizing hygiene alongside comfort. Despite occasional minor issues, such as a surprising fire alarm test during check-out, the overall impression remains overwhelmingly positive with guests frequently mentioning they found their accommodations to be spotlessly clean and very comfortable.
Staff
The staff at Westow House - London Crystal Palace have received consistently high praise from guests, frequently described as friendly, helpful and welcoming. They are highlighted for their excellent service with multiple mentions of their warmth and accommodating nature. Guests appreciated the approachable and efficient manner of the staff, noting how they go out of their way to assist with directions and other needs. Individual members, such as Steve, Nick and Phoebe, received special commendations for their exceptional service.
However, there were occasional mentions of staff being too busy during peak times and isolated comments on the management's communication. Despite these minor issues, the overwhelming sentiment is that the staff at Westow House - London Crystal Palace significantly enhance the guest experience through their consistent friendliness, helpfulness and professionalism.
Wi-Fi
The Wi-Fi experience at Westow House - London Crystal Palace appears to be inconsistent based on guest feedback. Some visitors noted a good Wi-Fi signal throughout the hotel and praised the free Wi-Fi available for all guests. However, many reviews highlighted issues such as the Wi-Fi not working in specific areas like the top floor or in rooms, while the pub below had a strong connection suitable for work. Several guests reported patchy and unreliable Wi-Fi with some mentioning that it was unavailable during their stay or that they had to repeatedly sign in each day. Despite a few mentions of a fast internet connection in certain rooms, the overall sentiment suggests that Wi-Fi reliability is a common concern for guests at Westow House - London Crystal Palace.
Family
Westow House - London Crystal Palace offers an inviting, family-friendly environment that's ideal for those visiting relatives nearby. Its prime location near Crystal Palace, combined with a cozy family pub atmosphere, makes it a convenient and comfortable choice. Guests consistently highlight its child-friendly amenities, including a children's room available on weekends and a large park directly opposite the hotel, which is perfect for walking kids or dogs.
The hotel is known for its exceptionally comfortable and stylish rooms, which are great for family stays. Many appreciate the recently renovated interiors that still maintain an old-fashioned family feel. The hotel is also dog-friendly, making it a welcoming place for the whole family, including pets.
Families staying at Westow House - London Crystal Palace often commend the lovely food, the reasonable pricing of rooms and the genuinely friendly staff who contribute to the cozy and relaxed ambiance. Despite the lack of a lift being a minor inconvenience for older guests, the overall experience remains positive with the majority of families expressing their intent to return. The location is particularly praised for being near local attractions and relatives, enhancing the charm and convenience of the stay.
Dog Friendly
Westow House - London Crystal Palace is a haven for dog owners, offering an exceptionally welcoming atmosphere for both humans and their four-legged friends. From the moment guests arrive, the hospitality extended to their pets is evident. Dogs are not only allowed but are well catered for with special touches like snacks and comfortable bedding provided during breakfast. The hotel’s dog-friendly policy ensures that even small puppies are accepted, making it a perfect choice for travelers with pets.
Additionally, the 24-hour access feature is particularly appreciated by dog owners, adding a layer of convenience to their stay. The establishment itself is described as a gorgeous boutique hotel with a nice pub, enhancing the overall experience. Whether it's for a short stay or a longer visit, Westow House - London Crystal Palace ensures that dogs are not just tolerated but genuinely welcomed and pampered.
No, Westow House - London Crystal Palace doesn't have any pool.
No, a spa isn't available at Westow House - London Crystal Palace.
Yes, Westow House - London Crystal Palace welcomes dogs.
No, parking facilities aren't available at Westow House - London Crystal Palace.
No, Westow House - London Crystal Palace doesn't have a gym.