World > South America > Colombia > Norte de Santander > San Jose de Cucuta > Hotels in Cucuta > Holiday Inn Cúcuta by IHG

Holiday Inn Cúcuta by IHG

Cucuta , Calle 11a # 1e - 132 (Show on Map)

8.9

Excellent

➔

Please select your travel dates to see rates and availability

Check In

Check Out

1 room2 guests 1 room, 2 guests

Info One of the newest hotels in the city offering comfortable guestrooms, a Business Center and exquisite onsite restaurants.

Summary of reviewsHoliday Inn Cúcuta by IHG, enjoys a stellar reputation among guests for its prime location, situating visitors conveniently close to shopping centers, restaurants, pharmacies and various city services. Its proximity to Ventura Plaza and the downtown area makes it ideal for both shopping and exploring Cúcuta. The hotel's rooms are frequently lauded for their outstanding cleanliness, spaciousness and comfort, featuring high-quality beds that contribute to a restful and pleasant stay.

Service at Holiday Inn Cúcuta is another strong point with numerous reviewers praising the friendly, professional and attentive staff in various departments, particularly at reception and in the restaurant. The hotel facilities, including a well-maintained pool and excellent restaurant options, are also appreciated by guests, enhancing the overall experience. The breakfast buffet stands out as an attractive feature, commonly described as excellent, delicious and varied with fresh and appetizing presentations and a pleasant dining area that includes a terrace with a city view.

The hotel’s dining experience overall receives high marks with positive feedback on the high quality and delightful taste of the dishes served at the restaurant and terrace, particularly noting the pizzas and risotto. The rooms, beautifully decorated and well-lit, offer spectacular views of the city, adding to the charm. The free Wi-Fi service is generally well-received, noted for its stability and good coverage throughout the hotel.

Despite some minor criticisms, such as occasional issues with air conditioning in rooms and common areas or the pool's limited operational hours, the Holiday Inn Cúcuta consistently delivers a high-quality guest experience. The beds in particular are highlighted for their comfort, significantly enhancing the overall stay.

In summary, Holiday Inn Cúcuta by IHG, is characterized by its strategic location, superb room comfort and cleanliness, excellent dining options, friendly and attentive service and modern facilities, making it a top choice for travelers visiting Cúcuta.
Show more

Categories

Family Friendly Hotel

This hotel offers an outdoor pool, a restaurant and is near Santander Park. It provides comfortable accommodations and excellent service. Some rooms offer amazing views. It is considered one of the most popular family hotels in Cucuta.

Hotel with Swimming Pool

Offers a well-maintained pool area, comfortable rooms, and is known for good service. It's a reliable international brand with amenities suitable for both leisure and business travelers, ensuring a pleasant pool experience.

Rooftop Pool

Business Hotel

This hotel is praised for its excellent location near shopping centers and city services, making it ideal for business travelers. It offers a 24-hour business center, a meeting room, complimentary wired and wireless internet access, desks, and phones. The hotel also provides outstanding cleanliness and comfortable rooms.

Accessible Hotel

This hotel offers wheelchair-accessible facilities, including accessible rooms and access routes that are ADA compliant. It provides grab bars, tall toilets, adequate clear turning space in bathrooms, and ramp access to various hotel areas.

Hotel with Gym

This hotel features a fitness center, an outdoor pool, and multiple dining options, making it a well-rounded choice for fitness and leisure.

Luxury Hotel

Hotel for Honeymoon

Romantic Hotel

5-Star Hotel

Hotel with Rooftop Pool

Room Types

Standard King Room The double room provides a wardrobe, a safe deposit box, as well as a private bathroom boasting a shower and a hairdryer. The spacious double room features air conditioning, soundproof walls, a minibar, a coffee machine, as well as a flat-screen TV with satellite channels. The unit has 1 bed.

Standard Double Room with Two Double Beds The double room offers a wardrobe, a safe deposit box, as well as a private bathroom boasting a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a minibar and a coffee machine. The unit has 2 beds.

Standard King Room - High Floor Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a minibar, a coffee machine as well as city views. The unit has 1 bed.

Standard Room Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers air conditioning, soundproof walls, a minibar, a coffee machine, as well as a flat-screen TV with satellite channels. The unit has 1 bed.

Standard Double Room with Two Double Beds - High Floor Featuring free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The air-conditioned twin room features a flat-screen TV with satellite channels, soundproof walls, a minibar, a coffee machine as well as city views. The unit has 2 beds.

Junior King Suite Providing free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The air-conditioned suite provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a coffee machine as well as city views. The unit offers 2 beds.

Premium Room The double room features a wardrobe, a safe deposit box, as well as a private bathroom featuring a shower and a hairdryer. The spacious double room offers air conditioning, soundproof walls, a minibar, a coffee machine and a flat-screen TV with satellite channels. The unit offers 1 bed.

About Holiday Inn Cúcuta by IHG

License: 38957

Guest Reviews

8.9

Excellent

Location

Holiday Inn Cúcuta by IHG, garners widespread praise for its prime location, situating guests within convenient reach of shopping centers, restaurants, pharmacies and various city services. Visitors frequently highlight the hotel's proximity to Ventura Plaza and the downtown area, making it an ideal base for both shopping and exploring Cúcuta. Aside from location, the cleanliness and comfort of the rooms are notable with many reviewers describing them as immaculate and comfortable, featuring high-quality beds.

Service at the hotel is another strong point with numerous reviews applauding the friendly and attentive staff. Guests also appreciate the hotel's facilities, which include a well-maintained pool, excellent restaurant options offering varied and delicious breakfasts and a comfortable atmosphere overall.

Overall, Holiday Inn Cúcuta offers a well-rounded experience with emphasis on its strategic location, superb room comfort, cleanliness and commendable hospitality, all of which contribute to its reputation as one of the best accommodations in Cúcuta.

Breakfast

Holiday Inn Cúcuta by IHG, offers a breakfast experience that generally receives high praise from its guests. Described frequently as excellent, delicious and very varied, the hotel’s breakfast buffet seems to stand out as an attractive feature. Many guests appreciate the variety and the quality of the food, noting the fresh and appetizing presentation. Positive remarks highlight how enjoyable and comprehensive the breakfast spread is with plenty of options to choose from.

Guests also commend the service during breakfast, frequently mentioning the attentive and excellent staff. The breakfast area itself, including a nice terrace with a city view, adds to the pleasant dining experience.

However, there are a few areas where improvement could be made. Some guests feel that the breakfast lacks variety over time and could be more diverse. Others noted specific issues such as the absence of Greek yogurt or honey, a high price for the breakfast not included in some rates and occasional delays when service was understaffed.

Despite some minor criticisms, the general consensus is that the breakfast at Holiday Inn Cúcuta significantly enhances the overall guest experience and is considered one of the best aspects of staying at the hotel. The combination of excellent food, variety and good service makes it a delightful start to the day for many travelers.

Dinner

Guests frequently praised the food at the Holiday Inn Cúcuta, particularly highlighting the high quality and delightful taste of the dishes served at the hotel’s restaurant and terrace. Many visitors described the food as very good with some even calling it spectacular. The pizzas served on the terrace received favorable mentions, although there were instances where specific items, such as a salty pizza or an overly fatty steak, were criticized.

The risotto and à la carte lunch options garnered specific commendation for their taste. Despite some notes on administrative hiccups, such as needing to remind staff about pre-paid dinner fees, the overall sentiment towards the dining experience remained positive with many reviewers relishing the delicious and divine meals offered at both dining venues.

Rooms

Holiday Inn Cúcuta by IHG, offers a remarkable stay with its outstanding rooms frequently praised by guests. The rooms are noted for their spaciousness, providing ample area to relax and unwind. They are beautifully decorated, ensuring a visually pleasing environment and the cleanliness is consistently highlighted with many describing the rooms as spotlessly clean and well-maintained.

Comfort is a recurring theme with guests often remarking on the very comfortable beds and the overall coziness of the accommodations. The rooms have been described as not only comfortable but also safe and pleasant, contributing to a sense of well-being during the stay.

Lighting and views add to the appeal with several guests appreciating the bright, well-lit spaces and the beautiful, sometimes spectacular, views of the city. Additionally, the photos of the rooms appear to be accurate, matching what guests experience upon arrival.

The air conditioning, however, was mentioned as a small drawback due to its lack of adjustability, but this minor issue did not seem to overshadow the overwhelmingly positive feedback. Overall, the rooms at Holiday Inn Cúcuta stand out for their comfort, cleanliness, spaciousness and delightful aesthetics, ensuring a gratifying experience for all who stay.

Beds

Holiday Inn Cúcuta by IHG, is consistently praised for the comfort of its beds. Guests frequently highlight the excellent pillow selection and layers that provide a restful night's sleep. The beds, pillows and sheets receive particularly high marks, contributing to the overall comfort and tranquility of the rooms. Many reviewers describe the beds as super comfortable, ensuring a pleasant and relaxing stay.

In addition to the comfort of the beds, the hotel offers a range of inviting amenities, including a pleasant pool, a well-equipped gym and a Turkish bath. The spacious rooms further enhance the guest experience, maintaining good condition and a sense of quiet. The attentive staff and excellent facilities round out the positive aspects of the hotel, although there is a minor note regarding some guests finding the pillows too hard or encountering a strange smell from the bed sheets.

Overall, the beds at Holiday Inn Cúcuta are a major highlight for guests, setting a high standard for comfort and quality in this well-regarded hotel.

Cleanliness

Holiday Inn Cúcuta by IHG, consistently impresses with its outstanding cleanliness and attentive staff. Visitors frequently highlight the impeccable cleanliness of both the rooms and common areas. Many guests describe the rooms as very clean, comfortable and well-maintained, providing a pleasant stay. The hotel facilities are often mentioned as being in excellent condition, further adding to the overall positive experience.

Several guests noted the continuous and thorough cleaning of their rooms, ensuring a spotless and organized environment. The hotel's emphasis on hygiene is evident with many reviewers praising the neatness and tidiness of the spaces. Guests also appreciate the modern and well-kept appearance of the hotel, which contributes to the overall comfort and satisfaction during their stay.

In addition to cleanliness, the hotel is recognized for its excellent location, making it a convenient choice for travelers. The spacious rooms and comfortable beds are frequently mentioned, enhancing the overall comfort. The friendly and attentive staff add to the positive experience, providing excellent service throughout the stay.

While most reviews are highly positive, there are occasional mentions of cleaning not being optimal on some occasions and specific instances of subpar breakfast service. However, these are exceptions rather than the rule. Overall, Holiday Inn Cúcuta stands out for its impeccable cleanliness, modern facilities and exceptional service, making it a highly recommended choice for travelers seeking a clean and comfortable stay.

Staff

Holiday Inn Cúcuta by IHG, has garnered a solid reputation for its exceptional staff, frequently highlighted by guests for their friendliness and helpfulness. The attentiveness and proactivity of the personnel across various departments, particularly at the reception and in the restaurant, are often commended. Guests have noted the excellent service and attention to detail, describing the staff as not only professional but also very welcoming and accommodating.

Visitors praise the hotel’s prime location, which complements the kind and dedicated service provided by the staff. Despite some isolated incidents of less favorable interactions and occasional lapses in service, the majority of reviews emphasize a positive experience with the staff making a significant positive impact. The overall excellent service and the friendly demeanor of the team contribute to a comfortable and inviting atmosphere for guests, reflecting well on the hotel's commitment to high standards and customer satisfaction.

Wi-Fi

Holiday Inn Cúcuta by IHG, receives high praise for its Wi-Fi service with many guests highlighting the excellent and well-equipped internet connection available throughout the hotel. The Wi-Fi is noted to be stable, though some reviews mention that the speed can be somewhat low at times. Overall, guests are pleased with the internet access, complementing other positive aspects such as the excellent reception service, convenient location and good breakfast. While a few guests experienced issues with slow speeds and suggested improvements, the general consensus remains favorable regarding the hotel's Wi-Fi quality.

Gym

The gym at 'Holiday Inn Cúcuta by IHG' received mixed feedback from guests. On the positive side, the facilities were described as good and comfortable. However, several areas for improvement were highlighted. Guests mentioned that the gym was not well equipped with only two operational machines and several broken ones. Additionally, the absence of air conditioning made exercising in the warm climate of Cúcuta uncomfortable. Cleanliness was also a concern, as the gym was reported to be dirty over multiple days. Some suggested expanding the gym area to enhance the overall experience.

Pool

The pool at Holiday Inn Cúcuta by IHG, garners mixed reviews from its guests. Positively highlighted for its cleanliness and very well-maintained condition, some visitors appreciated the available pool facilities. The pool was also noted for being a tranquil spot reserved exclusively for adults. Excellent attention and good service from the staff were generally praised, even though the pool area staff could be more attentive.

However, some guests faced inconveniences. The pool does not operate on Mondays, leading to disappointment for some. Additionally, the pool's early closing hours limit guest enjoyment and the small size and minimal seating further detract from the experience. The pool area also lacks amenities such as bar service and comfort and detailed attention are reportedly lacking in both the pool and terrace areas.

Furthermore, some logistical issues were noted, such as the restriction on using the pool for only two hours a day and complications in handling charges for poolside consumption. The absence of sunlight at the pool area and the general discomfort due to the lack of air conditioning in common areas also affected the guests, especially considering Cúcuta's warm climate.

Overall, while the pool at Holiday Inn Cúcuta has some commendable points, there are several areas for improvement to enhance guest satisfaction.

Yes, Holiday Inn Cúcuta by IHG has pool(s) that belong to one or more of the following categories: Rooftop Pool.

No, a spa isn't available at Holiday Inn Cúcuta by IHG.

No, Holiday Inn Cúcuta by IHG doesn't allow dogs.

No, parking facilities aren't available at Holiday Inn Cúcuta by IHG.

Yes, Holiday Inn Cúcuta by IHG has a gym.

Location Show Map

Holiday Inn Cúcuta by IHG

Does Holiday Inn Cúcuta by IHG have a pool?

Is there a spa available at Holiday Inn Cúcuta by IHG?

Is Holiday Inn Cúcuta by IHG dog-friendly?

Is parking available at Holiday Inn Cúcuta by IHG?

Does Holiday Inn Cúcuta by IHG have a gym?