Four Points by Sheraton Cuenca
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Summary of reviewsFour Points by Sheraton Cuenca has earned consistent praise from guests for its strategic and convenient location along the Panamericana. Its proximity to the Mall del Río and major tourist attractions like the Turi viewpoint makes it ideal for both leisure and business travelers. Guests appreciate the balance between a peaceful atmosphere and accessibility to key landmarks, as well as the breathtaking views from various vantage points within the hotel.
The breakfast at Four Points by Sheraton Cuenca is frequently highlighted as a standout feature. Guests praise the variety and quality of the buffet with items like ceviches and corn-based dishes adding a local flavor. The attentive service and generous selection cater to a wide range of tastes, making for a memorable and satisfying start to the day. Though there were some calls for more variety and better organization, the overall experience remains highly regarded.
Dinner experiences are generally positive with many guests appreciating the delicious food and well-prepared presentations. Certain standout dishes and polite service further add to the dining experience, although some guests reported inconsistencies, such as slow service and a lack of ambiance.
Rooms at the hotel are often described as spacious, clean and comfortable with modern amenities and spectacular views of Cuenca and its surroundings. However, issues such as noise, insufficient lighting and occasional malfunctions in room amenities were noted. Addressing these concerns could enhance the guest experience further.
Cleanliness at Four Points by Sheraton Cuenca is a highlight with the hotel maintaining a high standard across all areas. Guests frequently commend the pristine condition of the rooms and facilities, contributing to a very pleasant stay.
The staff at Four Points by Sheraton Cuenca receive particularly high praise for their friendliness, attentiveness and professionalism, significantly enhancing the guest experience. The provision of reliable and secure taxi services and tours also adds to the convenience.
WiFi connectivity is generally good but somewhat inconsistent with signal strength varying across different hotel areas. The gym is well-regarded but could benefit from more equipment and facilities to meet higher expectations.
The rooftop pool is a major attraction, noted for its warm, heated water and stunning city views. The sauna and hammam add a spa-like experience, albeit with occasional service and amenity shortcomings.
Parking is generally secure and convenient, though some guests experienced issues with space availability and navigation during peak times.
For families, the hotel offers a welcoming environment with family rooms and amenities that cater to both parents and children. The children-friendly pool and the attentive family-oriented staff enhance the overall family experience.
Finally, the beds at Four Points by Sheraton Cuenca receive widespread praise for their comfort and quality, ensuring guests enjoy a restful night's sleep during their stay.
Overall, Four Points by Sheraton Cuenca provides a satisfying blend of comfort, convenience and excellent service, making it a preferred choice for many travelers visiting the city.
Categories
The breakfast at Four Points by Sheraton Cuenca is frequently highlighted as a standout feature. Guests praise the variety and quality of the buffet with items like ceviches and corn-based dishes adding a local flavor. The attentive service and generous selection cater to a wide range of tastes, making for a memorable and satisfying start to the day. Though there were some calls for more variety and better organization, the overall experience remains highly regarded.
Dinner experiences are generally positive with many guests appreciating the delicious food and well-prepared presentations. Certain standout dishes and polite service further add to the dining experience, although some guests reported inconsistencies, such as slow service and a lack of ambiance.
Rooms at the hotel are often described as spacious, clean and comfortable with modern amenities and spectacular views of Cuenca and its surroundings. However, issues such as noise, insufficient lighting and occasional malfunctions in room amenities were noted. Addressing these concerns could enhance the guest experience further.
Cleanliness at Four Points by Sheraton Cuenca is a highlight with the hotel maintaining a high standard across all areas. Guests frequently commend the pristine condition of the rooms and facilities, contributing to a very pleasant stay.
The staff at Four Points by Sheraton Cuenca receive particularly high praise for their friendliness, attentiveness and professionalism, significantly enhancing the guest experience. The provision of reliable and secure taxi services and tours also adds to the convenience.
WiFi connectivity is generally good but somewhat inconsistent with signal strength varying across different hotel areas. The gym is well-regarded but could benefit from more equipment and facilities to meet higher expectations.
The rooftop pool is a major attraction, noted for its warm, heated water and stunning city views. The sauna and hammam add a spa-like experience, albeit with occasional service and amenity shortcomings.
Parking is generally secure and convenient, though some guests experienced issues with space availability and navigation during peak times.
For families, the hotel offers a welcoming environment with family rooms and amenities that cater to both parents and children. The children-friendly pool and the attentive family-oriented staff enhance the overall family experience.
Finally, the beds at Four Points by Sheraton Cuenca receive widespread praise for their comfort and quality, ensuring guests enjoy a restful night's sleep during their stay.
Overall, Four Points by Sheraton Cuenca provides a satisfying blend of comfort, convenience and excellent service, making it a preferred choice for many travelers visiting the city.
Hotel Taking Steps Towards Sustainability
This hotel focuses on sustainability by implementing green initiatives. These include energy-efficient systems and waste reduction programs, aligning with eco-friendly travel practices.
Hotel for Honeymoon
This hotel provides reliable service and comfortable accommodations, suitable for a pleasant honeymoon stay. Its amenities and location offer convenience and accessibility to Cuenca's attractions.
Family Friendly Hotel
This hotel is a reliable option for families, offering comfortable accommodations and consistent service. While specific family amenities aren't detailed, Sheraton hotels generally provide cribs, high chairs, and connecting rooms upon request. Its location provides easy access to city attractions.
Dog Friendly Hotel
This hotel welcomes pets with a non-refundable fee based on weight, allowing a maximum of one pet per room. Located near a large shopping center, it offers convenient amenities like an indoor pool, fitness center, and free parking, catering to guests traveling with their furry companions.
Hotel with Swimming Pool
The hotel offers a swimming pool and is connected to the largest shopping center in the city, Mall del Río, providing direct access to over 200 stores, a food court, and cinemas. It offers convenience and entertainment.
Indoor Pool Panoramic View Pool
Business Hotel
Located within the Mall del Río, it offers direct access to over 200 stores and cinemas. While specific business amenities aren't detailed in the provided context, its location and brand reputation suggest it caters well to business travelers.
Hotel with Parking
The Four Points by Sheraton Cuenca provides parking facilities. It also includes an indoor swimming pool, a gym, a sauna, and a terrace, catering to both leisure and fitness needs.
Accessible Hotel
This hotel offers extensive accessibility features including accessible on-site parking, elevators, accessible routes from the public entrance, accessible entrance to the pool, accessible meeting spaces, and guest rooms with accessible vanities, adjustable height hand-held shower wands, bathtub grab rails, bathtub seats, closed caption TV, electronic room keys, self-closing doors, hearing accessible rooms, and 32-inch wide doors.
Hotel with Gym
Four Points by Sheraton Cuenca offers a well-equipped fitness center with state-of-the-art cardio and strength training equipment. The fitness center has large windows providing natural light and city views.
5-Star Hotel
This 5-star hotel features an indoor swimming pool, a gym, a sauna, and a terrace. Mall Del Rio is located just a short walk from the hotel. It provides wedding services and concierge service.
Hotel with Indoor Pool
This 5-star hotel features a heated indoor rooftop pool offering stunning city views, along with a hot tub and sauna. Guests can enjoy a premium aquatic experience as part of their stay.
Luxury Hotel
Romantic Hotel
Hotel with Panoramic View Pool
Guest Reviews
Situated strategically along the Panamericana, Four Points by Sheraton Cuenca boasts an excellent location that is frequently praised by its guests. Its proximity to the Mall del Río makes it convenient for shopping enthusiasts, while its easy access to major tourist attractions, including the Turi viewpoint, offers visitors breathtaking views of the city and surrounding mountains. This central location strikes a balance between city life and natural beauty, making it an ideal spot for both leisure and business travelers.
Despite being slightly outside the city center, the hotel's positioning near the Pan-American Highway ensures it remains easily accessible, especially for those traveling by car. The location is described as peaceful, yet close to key landmarks, providing both convenience and a serene atmosphere. In addition, guests appreciate the modern and comfortable facilities, excellent customer service and the fantastic views available from various vantage points within the hotel. For those relying on public transportation, the area offers good connectivity, including excellent taxi services, ensuring that getting around Cuenca is hassle-free.
Overall, the strategic location of Four Points by Sheraton Cuenca, coupled with its proximity to malls and tourist spots, provides a blend of accessibility and comfort that adds to a fulfilling stay in the city.
At Four Points by Sheraton Cuenca, the breakfast experience receives high praise for its variety and quality. Most guests find the buffet to be a standout feature, highlighting its extensive selection and the delicious nature of the offerings. The breakfast is consistently described as varied with a particular mention of standout items like ceviches and corn-based dishes, which add local flavor to the meal.
Several reviews emphasize the excellence of the breakfast, noting it as a memorable and satisfying start to their day. The buffet is repeatedly described as rich in options, catering to a wide range of tastes and preferences and guests appreciate the attentive service and good quality of the food.
However, a few guests noted some areas for improvement. Some mentioned that the breakfast menu could occasionally lack variety and that certain items were repetitive or not up to the usual standard of other Sheraton locations. A call for better organization and more attention to the temperature of certain dishes was also noted.
Overall, the breakfast at Four Points by Sheraton Cuenca is highly regarded with most guests delighting in the varied and delectable offerings. The combination of excellent food, a generous selection and a pleasant dining atmosphere makes it a highlight of the hotel stay.
The Four Points by Sheraton Cuenca offers a dining experience with a mix of reviews. Guests frequently highlight the excellent quality of the breakfast, including options like a shrimp-free ceviche. The hotel’s restaurant has received accolades for its delicious food and well-prepared dinner presentations. Positive remarks include the restaurant being very good with some guests describing it as top-notch.
However, there are occasional concerns regarding dinner service with a few guests describing it as terrible and some feeling lonely or distant from the overall hotel ambiance, suggesting a need for improved customer experience settings. Despite these few negative comments, many travelers express fondness for the food and overall dining experience at the hotel's restaurant, appreciating dishes like good locro de papas.
Four Points by Sheraton Cuenca offers a mixed experience for its guests with both positive and constructive feedback about the rooms. On the plus side, the rooms are consistently cited as very spacious, clean and comfortable, providing an ambiance of comfort that guests appreciate. This is complemented by modern facilities and good amenities such as soap and shampoo. The hotel rooms also showcase excellent views of the city and surrounding mountains, adding to the overall experience.
However, several areas could use improvement. Noise seems to be a common issue with multiple mentions of insufficient soundproofing, noise from the streets and walls that allow sound to pass through easily, affecting guests' privacy and tranquility. Additionally, some guests reported that the room temperature was preset too cold and that the air conditioning system was noisy. Also noted was insufficient lighting in the rooms and some elements, such as cable TV and mini bar, not always functioning as expected.
Despite these drawbacks, the hotel's location is praised and the attentive staff contributes to a generally positive stay. Overall, while Four Points by Sheraton Cuenca offers comfort and spaciousness with stunning city views, it could enhance the guest experience by addressing noise issues and ensuring all room features and amenities are in proper working order.
Four Points by Sheraton Cuenca consistently receives praise for its beds with numerous guests highlighting their comfort. Reviews frequently describe the beds as spacious and super comfortable with some even noting the exceptional comfort they provide. Guests repeatedly mention the beds are very comfortable, contributing significantly to the overall satisfaction of their stay. Additionally, soft and well-furnished bedding adds to the positive experience. Despite some comments about the beds being small and occasionally uncomfortable, the majority emphasize the comfort and quality of the beds and bedding, ensuring a restful night's sleep for most visitors.
At Four Points by Sheraton Cuenca, the spotlight is undoubtedly on the impeccable cleanliness of the hotel, impressing guests consistently. Reviews highlight every aspect of the hotel being pristine, from the clean and tidy rooms to the facilities which are well-maintained and modern. The hotel's attention to detail is apparent with guests repeatedly noting the clean and organized environments they encountered.
The dedication to cleanliness extends across the entire property, including the bathrooms, which are frequently mentioned for their spotless condition. The cleanliness goes hand in hand with the staff's professionalism and friendliness, adding to the overall clean and organized atmosphere of the hotel. Guests appreciated the total cleanliness and comfortable rooms, ensuring a pleasant stay.
Despite minor maintenance issues with the air conditioners and some equipment in the gym, the hotel generally received praise for its thorough cleaning protocols, including the biosecurity measures implemented at the breakfast buffet. The hotel's overall cleanliness and the attentive services provided by the staff lead to a comfortable and pleasant experience for visitors, making it a reliable choice for travelers prioritizing hygiene and orderliness in their stay.
The staff at Four Points by Sheraton Cuenca have garnered exceptional praise from guests. Descriptions highlight the team as incredibly friendly, attentive and professional. Visitors frequently mention the staff's diligence and kindness, often noting excellent and unparalleled service. The staff are consistently mentioned as being particularly helpful, from the reception to the cleaning crew.
The waitstaff at the restaurant, while sometimes noted for being slow, are generally described as polite and attentive. Guests feel well-treated from the moment they arrive, emphasizing the excellent hospitality and the professional, friendly demeanor of the personnel. The hotel's taxi services and tours have also received significant commendations.
Overall, the service at Four Points by Sheraton Cuenca stands out for its remarkable human talent and commitment to ensuring a pleasant stay with many guests expressing high satisfaction with the attention and care provided throughout their visit.
The WiFi at Four Points by Sheraton Cuenca generally offers a good connection with many guests noting solid internet access during their stay. However, experiences can be inconsistent, as the signal strength tends to fluctuate in different areas of the hotel. Some visitors have reported that the internet occasionally drops and a few found the quality and range to be lacking. Despite these issues, many guests have enjoyed a good WiFi signal, although it's worth noting that information about the WiFi in rooms is not always readily available.
Four Points by Sheraton Cuenca offers a gym that generally receives positive feedback from its guests. Many reviews highlight the gym as being very good, noting that it provides good workout facilities which meet the expectations of travelers looking to maintain their fitness regime during their stay. However, there is a mention that the gym might feel neglected and less equipped compared to those in other hotels, suggesting that while it meets a standard level of satisfaction, there could be room for improvements. Overall, the gym complements the facilities of the hotel and adds value to the guest experience.
The Four Points by Sheraton Cuenca offers a well-regarded pool experience that guests frequently praise for its overall quality and amenities. The rooftop pool provides stunning views of the city, contributing to its exceptional appeal. Many guests note the pool’s warm, heated water which is maintained at an ideal temperature, making for a relaxing swim. The indoor pool on the top floor is particularly highlighted for its luxury, featuring both a sauna and hammam for an enhanced spa-like experience.
Though the pool area generally receives commendations, a few guests pointed out the absence of prompt service and adequate poolside seating. Additionally, some reported a lack of amenities such as available towels and pool access on certain days, which could be areas for improvement. Despite these minor shortcomings, the pool is frequently described as amazing, wonderful and very enjoyable, enhancing the overall stay at the hotel. The combination of the heated water, incredible city views and top-floor placement make the pool a standout feature for many visitors.
Guests at Four Points by Sheraton Cuenca generally appreciated the well-secured and free parking provided by the hotel. Many found the parking spacious and well-maintained, adding convenience to their stay. The parking facility includes surveillance, ensuring security for vehicles. Some guests mentioned that the parking lot is easy to navigate and direct spots are available, enhancing the overall experience.
However, a few guests reported confusion with the parking layout and found it difficult to park at night. Those arriving when the parking lot was full were sometimes directed to park at the nearby Mall del Río, even if they had already paid for parking, causing inconvenience. While most reviews highlight the positive aspects of the parking, it is clear that during peak times space availability can be an issue.
Overall, the parking facilities at the hotel garner commendation for their security and convenience, although occasional challenges were noted.
Four Points by Sheraton Cuenca stands out as an excellent choice for families seeking a comfortable and enjoyable stay. With family rooms available, the hotel is clearly kids friendly, providing family-friendly amenities that cater to the needs of both parents and children. The family-oriented staff enhance the experience by ensuring all members feel welcomed and at ease.
The hotel has received praise for its suitability for family vacations with guests enjoying memorable weekends that help strengthen family bonds. The property is considered perfect for families, offering a pleasant and cozy environment where everyone can relax. Additionally, the children friendly pool provides a delightful space for young guests to have fun, further adding to the hotel’s appeal. Overall, Four Points by Sheraton Cuenca offers a pleasant and comfortable stay for families looking to create lasting memories.
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Location
Despite being slightly outside the city center, the hotel's positioning near the Pan-American Highway ensures it remains easily accessible, especially for those traveling by car. The location is described as peaceful, yet close to key landmarks, providing both convenience and a serene atmosphere. In addition, guests appreciate the modern and comfortable facilities, excellent customer service and the fantastic views available from various vantage points within the hotel. For those relying on public transportation, the area offers good connectivity, including excellent taxi services, ensuring that getting around Cuenca is hassle-free.
Overall, the strategic location of Four Points by Sheraton Cuenca, coupled with its proximity to malls and tourist spots, provides a blend of accessibility and comfort that adds to a fulfilling stay in the city.
Breakfast
Several reviews emphasize the excellence of the breakfast, noting it as a memorable and satisfying start to their day. The buffet is repeatedly described as rich in options, catering to a wide range of tastes and preferences and guests appreciate the attentive service and good quality of the food.
However, a few guests noted some areas for improvement. Some mentioned that the breakfast menu could occasionally lack variety and that certain items were repetitive or not up to the usual standard of other Sheraton locations. A call for better organization and more attention to the temperature of certain dishes was also noted.
Overall, the breakfast at Four Points by Sheraton Cuenca is highly regarded with most guests delighting in the varied and delectable offerings. The combination of excellent food, a generous selection and a pleasant dining atmosphere makes it a highlight of the hotel stay.
Dinner
However, there are occasional concerns regarding dinner service with a few guests describing it as terrible and some feeling lonely or distant from the overall hotel ambiance, suggesting a need for improved customer experience settings. Despite these few negative comments, many travelers express fondness for the food and overall dining experience at the hotel's restaurant, appreciating dishes like good locro de papas.
Rooms
However, several areas could use improvement. Noise seems to be a common issue with multiple mentions of insufficient soundproofing, noise from the streets and walls that allow sound to pass through easily, affecting guests' privacy and tranquility. Additionally, some guests reported that the room temperature was preset too cold and that the air conditioning system was noisy. Also noted was insufficient lighting in the rooms and some elements, such as cable TV and mini bar, not always functioning as expected.
Despite these drawbacks, the hotel's location is praised and the attentive staff contributes to a generally positive stay. Overall, while Four Points by Sheraton Cuenca offers comfort and spaciousness with stunning city views, it could enhance the guest experience by addressing noise issues and ensuring all room features and amenities are in proper working order.
Beds
Cleanliness
The dedication to cleanliness extends across the entire property, including the bathrooms, which are frequently mentioned for their spotless condition. The cleanliness goes hand in hand with the staff's professionalism and friendliness, adding to the overall clean and organized atmosphere of the hotel. Guests appreciated the total cleanliness and comfortable rooms, ensuring a pleasant stay.
Despite minor maintenance issues with the air conditioners and some equipment in the gym, the hotel generally received praise for its thorough cleaning protocols, including the biosecurity measures implemented at the breakfast buffet. The hotel's overall cleanliness and the attentive services provided by the staff lead to a comfortable and pleasant experience for visitors, making it a reliable choice for travelers prioritizing hygiene and orderliness in their stay.
Staff
The waitstaff at the restaurant, while sometimes noted for being slow, are generally described as polite and attentive. Guests feel well-treated from the moment they arrive, emphasizing the excellent hospitality and the professional, friendly demeanor of the personnel. The hotel's taxi services and tours have also received significant commendations.
Overall, the service at Four Points by Sheraton Cuenca stands out for its remarkable human talent and commitment to ensuring a pleasant stay with many guests expressing high satisfaction with the attention and care provided throughout their visit.
Wi-Fi
Gym
Pool
Though the pool area generally receives commendations, a few guests pointed out the absence of prompt service and adequate poolside seating. Additionally, some reported a lack of amenities such as available towels and pool access on certain days, which could be areas for improvement. Despite these minor shortcomings, the pool is frequently described as amazing, wonderful and very enjoyable, enhancing the overall stay at the hotel. The combination of the heated water, incredible city views and top-floor placement make the pool a standout feature for many visitors.
Parking
However, a few guests reported confusion with the parking layout and found it difficult to park at night. Those arriving when the parking lot was full were sometimes directed to park at the nearby Mall del Río, even if they had already paid for parking, causing inconvenience. While most reviews highlight the positive aspects of the parking, it is clear that during peak times space availability can be an issue.
Overall, the parking facilities at the hotel garner commendation for their security and convenience, although occasional challenges were noted.
Family
The hotel has received praise for its suitability for family vacations with guests enjoying memorable weekends that help strengthen family bonds. The property is considered perfect for families, offering a pleasant and cozy environment where everyone can relax. Additionally, the children friendly pool provides a delightful space for young guests to have fun, further adding to the hotel’s appeal. Overall, Four Points by Sheraton Cuenca offers a pleasant and comfortable stay for families looking to create lasting memories.
Yes, Four Points by Sheraton Cuenca has pool(s) that belong to one or more of the following categories: Indoor Pool, Panoramic View Pool.
No, a spa isn't available at Four Points by Sheraton Cuenca.
Yes, Four Points by Sheraton Cuenca welcomes dogs.
Yes, parking facilities are available at Four Points by Sheraton Cuenca.
Yes, Four Points by Sheraton Cuenca has a gym.
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