Hotel Real del Sol receives substantial praise for its central location, which is a standout feature appreciated by many guests. Situated close to the city center of Cuernavaca, it offers easy access to shopping malls, restaurants, event venues and the main square, making it ideal for both leisure and business travelers. Despite its central positioning, the hotel provides a peaceful and quiet environment, further accentuated by high marks for cleanliness.
Breakfast at the hotel receives a mix of feedback. While many guests enjoy the traditional Mexican options and appreciate the simple, tasty offerings, there are notes on inconsistencies in portion sizes and the inclusion of breakfast in bookings. Dinner fare, however, generally garners favorable reviews for its delicious dishes and good service, though some mention that service can be slow and prices occasionally on the higher side.
The rooms at Hotel Real del Sol are frequently highlighted for their spaciousness, cleanliness and comfort with favorable mentions of amenities like air conditioning and Jacuzzis. However, some guests noted a need for updating furniture and maintenance issues such as lighting and old fixtures.
Cleanliness is a relative strong point with daily well-kept rooms and hygienic facilities, although there have been some concerns about the pool and occasional issues such as dirty curtains or musty smells.
The hotel staff is celebrated for their warmth and attentive service, significantly enhancing the guest experience, despite occasional reports of communication issues and rudeness at the reception. While the WiFi service is widely criticized for being unreliable, the hotel's parking facilities are deemed convenient and appreciated for their ease of use and proximity to the rooms.
The pool presents a mixed experience with some guests enjoying it while others complain about the cold water and cleanliness issues. The beds also receive mixed feedback with some finding them uncomfortable and too hard, indicating a potential need for upgrades.
Overall, Hotel Real del Sol is a recommended choice for travelers seeking a centrally located, comfortable stay in Cuernavaca with commendable staff service and convenient facilities, although there are areas with room for improvement such as WiFi connectivity and updating some aspects of the rooms and amenities.