Cyberview Resort & Spa
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Summary of reviewsCyberview Resort & Spa enjoys widespread acclaim for its serene and strategic location in Cyberjaya. Nestled amidst beautiful gardens, trees and ponds, it offers a tranquil escape from urban hustle, while ensuring convenience with easy access to main highways, public transportation and proximity to shopping centers and restaurants. This blend of natural tranquility and urban accessibility makes it an ideal retreat for both business and leisure travelers.
The breakfast at the resort receives accolades for its appetizing and varied spread, particularly the pastries, while the restaurant's friendly service adds to the dining experience. However, some guests noted a need for more variety and timely replenishment of the breakfast buffet.
Dinner services receive mixed reviews with many enjoying the tasty and wide selection of dishes, especially the BBQ dinner and ala carte options. However, some guests were dissatisfied with slow service and limited food options after certain hours, hoping for more consistency in availability and speed.
Rooms at Cyberview Resort & Spa are widely praised for their spaciousness, cleanliness and comfort. Guests appreciate the clean, luxurious feel, enhanced by thoughtful amenities like bathtubs and balconies. A few reviews pointed out issues with maintenance and occasional cleanliness concerns, suggesting scope for improvement in housekeeping practices.
Cleanliness is generally positively reviewed with common areas and rooms frequently described as spotless and well-maintained, despite some reports of isolated lapses in thoroughness.
Staff interactions are mixed with many guests commending the friendliness and helpfulness of the resort's personnel, particularly the housekeepers. However, some highlighted inefficiencies and unfriendliness among front desk staff, suggesting a need for enhanced customer service training.
Guests' experiences with free wifi varied with some praising its efficiency and others finding connectivity issues, indicating inconsistency in the resort's internet service.
The spa is a highlight for many, offering delightful treatments and a calming environment that enhances the overall stay. However, operational issues and pricing concerns were noted by some guests.
The pool facilities are enjoyed by many families and praised for their size and cleanliness. However, some maintenance issues were reported, such as high chlorine levels and debris, which detracted from the experience for some visitors.
Cyberview Resort & Spa is recognized as a family-friendly destination, ideal for short getaways. The spacious and comfortable environment with its extensive pool facilities, is a hit among families with children.
In summary, Cyberview Resort & Spa stands out for its strategic location, spacious rooms and largely positive guest services, making it a favored choice for serene stays and family vacations. Improvements in consistency of service, cleanliness and facilities maintenance could further enhance the overall guest experience.
Categories
The breakfast at the resort receives accolades for its appetizing and varied spread, particularly the pastries, while the restaurant's friendly service adds to the dining experience. However, some guests noted a need for more variety and timely replenishment of the breakfast buffet.
Dinner services receive mixed reviews with many enjoying the tasty and wide selection of dishes, especially the BBQ dinner and ala carte options. However, some guests were dissatisfied with slow service and limited food options after certain hours, hoping for more consistency in availability and speed.
Rooms at Cyberview Resort & Spa are widely praised for their spaciousness, cleanliness and comfort. Guests appreciate the clean, luxurious feel, enhanced by thoughtful amenities like bathtubs and balconies. A few reviews pointed out issues with maintenance and occasional cleanliness concerns, suggesting scope for improvement in housekeeping practices.
Cleanliness is generally positively reviewed with common areas and rooms frequently described as spotless and well-maintained, despite some reports of isolated lapses in thoroughness.
Staff interactions are mixed with many guests commending the friendliness and helpfulness of the resort's personnel, particularly the housekeepers. However, some highlighted inefficiencies and unfriendliness among front desk staff, suggesting a need for enhanced customer service training.
Guests' experiences with free wifi varied with some praising its efficiency and others finding connectivity issues, indicating inconsistency in the resort's internet service.
The spa is a highlight for many, offering delightful treatments and a calming environment that enhances the overall stay. However, operational issues and pricing concerns were noted by some guests.
The pool facilities are enjoyed by many families and praised for their size and cleanliness. However, some maintenance issues were reported, such as high chlorine levels and debris, which detracted from the experience for some visitors.
Cyberview Resort & Spa is recognized as a family-friendly destination, ideal for short getaways. The spacious and comfortable environment with its extensive pool facilities, is a hit among families with children.
In summary, Cyberview Resort & Spa stands out for its strategic location, spacious rooms and largely positive guest services, making it a favored choice for serene stays and family vacations. Improvements in consistency of service, cleanliness and facilities maintenance could further enhance the overall guest experience.
Luxury Resort
This 5-star boutique resort is set on 28.8 acres of award-winning landscaped gardens, featuring a tranquil Balinese-inspired design and three landscaped swimming pools. It offers an award-winning Sembunyi Spa with a Jacuzzi, sauna, steam bath, and plunge pool, along with elegant chalets and bungalows.
Resort for Honeymoon
This 5-star boutique resort is frequently mentioned as a romantic getaway destination in Selangor. It offers a tranquil environment with spacious chalets, tropical gardens, a spa, and specific honeymoon suites, providing a peaceful escape for couples.
Resort with Spa
This resort features a well-furnished spa and multiple landscaped swimming pools, offering a luxurious and relaxing experience. It is a popular choice for guests seeking spa hotels in Cyberjaya.
Family Friendly Resort
This resort is set on 28.8 acres and offers a tranquil escape with lush greenery, fountains, and waterfalls. It features a kids' club, multiple pools (including a kids' pool), and various family-friendly activities like fishing, tennis, and basketball. It offers diverse dining options and shuttle services to nearby attractions.
Romantic Resort
This resort is a tropical oasis with cozy chalets, suites, and bungalows surrounded by palm trees and tropical gardens. The honeymoon room overlooks a lovely garden and features a luxurious jacuzzi. It is the perfect place to spend a honeymoon.
Resort with Swimming Pool
This resort features three landscaped swimming pools and a well-appointed spa, offering a luxurious and relaxing experience. It provides extensive amenities and a serene environment.
Outdoor Pool
Business Resort
Cyberview Resort & Spa offers extensive business facilities including meeting/banquet facilities, a business center, and fax/photocopying services. It features 10 meeting rooms and a large conference room. The resort also offers amenities such as free Wi-Fi, multiple dining options, and a fitness center.
Resort with Gym
This resort features a well-equipped gym, alongside its spa facilities, making it ideal for fitness and relaxation. It offers a comprehensive wellness experience.
Resort with EV Charging Stations
This resort features four electric vehicle charging stations, including two 3.7kW chargers and two 3-pin socket chargers. Charging is provided free of charge to guests.
5-Star Resort
This resort offers a luxurious experience with its multiple landscaped swimming pools and well-appointed spa. The chalets provide a retreat-like ambiance, enhanced by lush landscaping and a tranquil environment, making it ideal for relaxation and family stays.
Resort with Outdoor Pool
Cyberview Resort & Spa offers multiple outdoor pools in a serene, garden setting. The pools are designed to provide a relaxing and rejuvenating experience, complemented by the resort's spa facilities.
Accessible Resort
Guest Reviews
Cyberview Resort & Spa boasts a highly praised location in Cyberjaya, offering a serene and calm environment, perfect for a peaceful retreat away from the bustling city life. The resort is strategically placed, allowing easy access to main highways, making it convenient for both business meetings and leisure stays. Visitors appreciate the proximity to local amenities, including multiple shopping centers such as Dpulze, Shaftsbury and Tamarind Square, all just a short drive away.
The resort is situated near the airport, making it an ideal spot for travelers seeking quick getaways. Guests also commend the ease of accessibility through public transportation options like the nearby KLIA Transit Station, which connects to the city. The tranquil setting, enhanced by beautiful gardens, trees and ponds, offers a pleasant escape from urban surroundings, blending nature with convenience.
Additionally, the resort's closeness to restaurants and shops ensures that everything needed is within reach, further adding to its appeal. From its relaxing ambiance to the strategic location near both Kuala Lumpur and the airport, Cyberview Resort & Spa stands out as an exceptional choice for anyone looking to enjoy a blend of city access and resort tranquility.
Cyberview Resort & Spa's breakfast offerings have elicited mixed reactions from guests with several positive mentions. Many have praised the breakfast for being worthy of the cost with adjectives like "superb," "awesome," and "delicious" frequently appearing in reviews. The breakfast spread is described as generous with a wide variety of options that cater to vegetarians and many found it to be appetizing and nicely presented.
Guests have particularly enjoyed the tasty pastries and have noted that the buffet includes plenty of delectable choices, making for a satisfying meal. The Veranda restaurant where breakfast is served is noted for its friendliness and good service with some guests enjoying the Malaysian touch to the offerings.
However, not all feedback has been glowing. A recurring theme is the lack of variety and selection in the breakfast buffet with some guests expressing disappointment over the quality and slow replenishing of food and the timing of the breakfast start (8 am) being inconvenient for those with early schedules. Coffee quality has been another point of contention with some guests having to pay extra for a decent cup.
Additionally, there have been comments on the lack of certain foods, minimal choice and occasional issues with the freshness and taste of the food, suggesting room for improvement in both variety and quality. Despite these criticisms, many guests still found the breakfast good and enjoyable, aligning their stay with the overall positive experience at Cyberview Resort & Spa.
At Cyberview Resort & Spa, the dining experience receives mixed reviews, though many commendations highlight its high points. The food at the resort is generally described as tasty and nice, particularly the early ala carte dinner at Verandah, which receives favorable remarks. Guests find the buffet dinner impressive with a wide selection of fresh food and the BBQ dinner offers a delightful variety of tasty dishes. The carbonara pasta and delicious breakfast further underscore the quality of dining at the resort.
However, several reviews note issues with service and availability. There are concerns about the wait times at the Verandah dining room with some guests experiencing waits of up to 40 minutes for their meals. The dine-in service is frequently described as slow and room service delivery also tends to be sluggish. Additionally, some guests were troubled by the restaurant and shop closures with limited options for ordering food and drinks after certain hours, particularly at the bar post 9pm and no alcohol service while dining.
While some describe the Verandah cafe's food as horrendous and the BBQ dinner food not tasty, other guests found the overall dinner experience good and worth it, highlighting delicious food at Verandah and the superb food quality at the restaurant as key reasons for their stay. The selection of food is praised as great, though the repeated menu for lunch and dinner might lack variety for some. Despite some hiccups in service and menu offerings, the excellent and delicious meals at the resort often leave a positive impression on guests.
Cyberview Resort & Spa offers rooms that are predominantly spacious, clean and comfortable, making them highly appreciated by guests. Many reviews highlight the large size of the rooms, well-suited for families and group stays. The presence of amenities such as bathtubs, balconies and thoughtful interior decor add a touch of luxury and convenience and comfy beds make for a restful night.
The rooms tend to be well-maintained and tidy with no foul smells and guests often find them to be serene and relaxing due to the resort's calm location and beautiful surroundings. Cleanliness, in general, is noted positively with rooms being described as squeaky clean, tidy and sanitized, making guest stays pleasant and worry-free.
However, there are some areas in need of improvement. A few guests have mentioned issues with room cleanliness, including dusty floors, stained curtains and occasional insects. Maintenance problems such as faulty rain showers, leaking bathtubs and dim lighting in some rooms were also noted. Additionally, certain rooms had an unpleasant odor and the furniture in some instances showed signs of age, calling for refurbishment.
Despite occasional shortcomings, the spaciousness and comfort of the rooms at Cyberview Resort & Spa make it a favored choice for travelers seeking relaxation and ample living space.
The beds at Cyberview Resort & Spa receive a largely positive reception from guests, often highlighted as comfortable and spacious. Many describe the beds as big, comfortable and even heavenly, contributing to a restful night's sleep. Parents appreciate the ample bed space, noting that their children can move freely and comfortably. In terms of comfort, words like super comfy, lovely and brilliant are frequently used, indicating a high level of satisfaction.
However, not all reviews are glowing. Some guests noted issues with bed cleanliness, including stained sheets and bed covers that smelled. Several comments mentioned sagging or worn-out mattresses and in some cases, reports of bedbugs caused significant discomfort. Additionally, isolated reviews mentioned hard beds, broken sofa beds and pillows that were too soft or in poor condition.
Despite these drawbacks, the overall impression is that the beds at Cyberview Resort & Spa are largely comfortable and provide a good night's sleep, though maintenance and cleanliness could benefit from some improvement.
Cyberview Resort & Spa garners mixed feedback concerning cleanliness, highlighting several positive aspects but also areas requiring improvement. The hygiene in many rooms is praised, described as very clean, spotlessly clean and extremely clean with no foul smell. Many guests noted the spaciousness and comfort of the rooms, labeling them as clean and luxurious with nice views. The property itself is well-maintained, beautiful, clean and offers quiet surroundings that add to a comfortable stay.
However, some reviews indicate the need for better housekeeping practices. Several guests reported issues like dusty floors, stains on curtains and duvets and left-over items from previous occupants. Specific mentions of bathroom cleanliness problems, such as dirty bathtubs and sinks, fungi in toilets and malfunctioning plumbing, suggest a focus area for improvement. Additionally, the pool area comes under criticism for having debris and small painful rocks, affecting the overall experience.
While the overall cleanliness is deemed acceptable by several guests, the consistency of the housekeeping services appears to be a point of contention. The resort shows significant potential with its clean and comfortable accommodations, but ensuring a consistent quality of cleanliness across all rooms would elevate the guest experience significantly.
The staff at Cyberview Resort & Spa have garnered mixed reviews from guests. Many visitors commend the staff for their friendliness, helpfulness and warm hospitality. Numerous reviews specifically mention the staff being welcoming, polite and accommodating with special appreciation for their assistance with requests such as wheelchair accessibility and room maintenance. Reception staff have often been noted for their courteous behavior and guests frequently highlight the positive demeanor and efficiency of the housekeepers and maintenance team.
However, some reviews indicate areas needing improvement. There were repeated remarks about front desk staff being slow, inattentive and at times, not very friendly. Certain guests mentioned a lack of professionalism and poor handling of customer service at the reception and breakfast terrace. Shortcomings like inefficient action and unfriendly receptionists were pointed out, suggesting a need for better training in those areas.
Overall, while many guests experienced positive interactions with the friendly and professional staff, there are clear calls for improvements in customer service, particularly at the front desk. The mixed sentiments underline the importance of consistent and comprehensive staff training to enhance the overall guest experience at the resort.
Cyberview Resort & Spa offers free wifi throughout the resort. Guests have reported mixed experiences with the internet service with some praising the wifi for being fast and efficient. However, several others have encountered difficulties, such as poor reception, slow speeds or a complete lack of wifi access in their rooms. While the resort provides internet service, there seem to be inconsistencies in its quality and reliability. This variance suggests that while some areas of the resort maintain strong connectivity, others may not.
Cyberview Resort & Spa offers a tranquil retreat with a spa that many guests have found delightful and integral to their experience at the resort. Visitors frequently praise the spa treatments, describing them as great and superb, contributing to an overall enjoyable and calming visit. The refreshing spa-like ambiance of the lobby, complete with a soothing fragrance, also received favorable mentions, enhancing the serene atmosphere the resort aims to provide.
A handful of guests highlight their love for the spa with some attending daily throughout their stay. The calming scent and relaxing environment add a rejuvenating touch to their holiday experience. For those seeking a venue for a honeymoon, the resort appears to create a suitable, romantic ambiance, complementing the spa offerings.
However, there are noted drawbacks, primarily revolving around the spa's operational issues. Several reviews express disappointment due to the spa being closed, under maintenance or not yet operational, which has detracted from some guests' experiences. Additionally, concerns about the spa being too pricey were mentioned. Despite these challenges, the positive impact of the spa when available leaves a lasting impression on guests.
Cyberview Resort & Spa offers a mixed experience concerning its pool facilities based on guest reviews. The pools are highlighted for being cool, refreshing and particularly large. Guests appreciate their cleanliness and beautiful surroundings with some even mentioning clear water and a well-maintained environment. Families especially love the spaciousness and kid-friendly nature of the pools, making them a hit among young ones. The variety of pools and the pleasant atmosphere around them is a clear highlight for many visitors.
However, several critical observations were noted. Maintenance issues cropped up frequently with guests reporting dirty water, filters not functioning correctly and debris such as dry leaves. The flooring in some spots was painful to walk on and the high chlorine levels were off-putting for a few. Additionally, parts of the pool area were under construction or closed for maintenance during some visitors' stays, which detracted from the overall experience.
In summary, while the pool facilities at Cyberview Resort & Spa receive praise for their size and aesthetics, consistent maintenance and timely repairs are areas needing improvement to enhance the overall guest experience.
Cyberview Resort & Spa appears to be a family-friendly destination highly preferred for short getaways and staycations. Guests have highlighted the serene and relaxing atmosphere, making it an ideal spot for family vacations. The resort boasts a spacious and comfortable environment with facilities including a gymnasium, spa and multiple pools, which are particularly well-suited for children due to their not-too-deep design.
Families with kids found the resort delightful with many reviews mentioning how much the kids loved the pools. The large outdoor swimming pool and kids pool specifically receive frequent praise. Additional accommodations, such as the spacious deluxe chalets that can comfortably fit two adults and two kids, add to the family-friendly appeal.
Although there are occasional concerns, such as the lack of umbrellas around the pool area, the overall sentiment remains positive. The resort is commended for being well-prepared to host family gatherings and ensuring a pleasant stay for both kids and adults. Many guests express their intention to return, underscoring the resort as a great choice for tranquil and enjoyable family vacations.
Cyberview Resort & Spa is highly regarded by numerous guests for its serene and pleasant environment, making it a prime destination for relaxation. Many reviews highlight the superb and wonderful experiences guests had with some declaring it one of the best staycations and an amazing luxury option. The resort has been praised for its good value for money with some guests willing to return for another stay. However, opinions on its five-star rating vary. Some guests found the service and cleanliness up to the expected five-star standard and were completely satisfied. Others felt that the resort lacked certain features and amenities typically associated with a five-star hotel, such as breakfast options and overall maintenance. Despite this, the overall experience was enjoyable for many, suggesting a balance between positive aspects and areas needing improvement.
Cyberview Resort & Spa is strategically located near the highway and Cyberjaya tech city, making it ideal for business travelers. The resort offers quiet surroundings perfect for relaxation and work with adequate business facilities and meeting rooms. The location is convenient for business activities and meetings, being just a half-hour drive from Kuala Lumpur. Accessible parking is available, adding to the convenience for those with vehicles.
Despite these positives, there are notable drawbacks. The WiFi is a major issue, as it is not available in the rooms, which can be a significant inconvenience for business travelers who rely on stable internet access. Additionally, the service at the front desk needs improvement with reports of long wait times during check-in. Some guests also mentioned that the rooms were a bit dusty.
In summary, while Cyberview Resort & Spa offers a great venue for business travel with a strategic location and necessary business facilities, improvements in service quality and internet connectivity are essential to enhance the overall experience for business travelers.
Cyberview Resort & Spa offers a serene escape, surrounded by lush greenery that appeals to both families and elders. The resort's natural setting is a standout feature, providing a peaceful retreat. Accessible by car, parking is conveniently located close to the rooms, making it easy for guests with limited mobility to get around.
However, while the rooms themselves are accessible with a wheelchair, other areas of the resort present challenges for wheelchair users due to a lack of ramps and more comprehensive accessible pathways. Despite these limitations, general cleanliness is maintained to an acceptable standard and the well-kept grounds offer pleasing scenery.
Families may find the resort particularly inviting, though it's noted the kids club could use an upgrade. The pool is large, though some guests find it less engaging after an hour.
WiFi, however, is only available in select areas and not in the guest rooms, which might be inconvenient for those needing constant internet access.
Overall, Cyberview Resort & Spa provides a tranquil environment with some accessibility features, but there is room for improvement to fully accommodate guests with disabilities.
Cyberview Resort & Spa receives considerable praise for its expansive and well-maintained outdoor pool area. The resort features multiple pools, offering plenty of personal space for guests. The pools are notably clean and hygienic with a unique and natural layout, including a man-made beach and waterfall. Families particularly appreciate the resort as kids enjoy the shallow swimming areas and the natural environment surrounding the pool. Despite occasional mentions of crowded conditions and specific complaints about the pool floor being uncomfortable, the overall sentiment highlights the pool area as spacious and a standout feature of the hotel. Various pool options cater to different preferences, including large natural-look pools and specific areas for adults and children. The garden surroundings of the pool add to the relaxing atmosphere, making it a memorable aspect of the guest experience.
Cyberview Resort & Spa is described as a cozy and clean resort perfect for those seeking a restful getaway. Many guests have praised the overall experience, citing fantastic service and beautiful views as highlights of their stay. While some reviewers believe the resort is a great place for a honeymoon, offering rooms specifically labeled as honeymoon suites, opinions are divided. A handful of guests mentioned sexy and beach vibes, suggesting it's a romantic spot.
However, the resort receives mixed feedback regarding its suitability for honeymooners. A number of guests expressed disappointment, noting the property to be rundown and in need of refurbishing. Some also flagged issues with false advertising, pointing out that the actual conditions did not meet their expectations based on promotional materials. Despite these criticisms, others still recommend the resort for married couples looking for a honeymoon destination, suggesting that with some updates, it could live up to its potential.
Cyberview Resort & Spa offers a luxurious experience with numerous reviews praising the tranquil and glamorous ambiance of the property. Guests frequently highlighted the fantastic service and the beautiful views, creating an overall great stay in a great location. Descriptions of the resort ranged from luxurious accommodations with classic interiors to being a top tier and fabulous hotel. The setting was often described as a completely different world, providing a perfect escape into luxury and tranquility. Despite a few mentions of not meeting luxury expectations, the majority of reviews emphasized superb and beautiful views, along with the general quality of the resort that made it stand out as one of the best hybrid luxury resorts.
Cyberview Resort & Spa stands out as a romantic getaway, offering guests a comfortable escape suited for honeymoons and anniversaries. The resort's peaceful and serene atmosphere, coupled with its clean and beautiful surroundings, creates an ideal setting for relaxation. Visitors can enjoy a tranquil environment amidst shady gardens and serene forests, which lend a unique charm to the resort.
The rooms are frequently highlighted for their beautiful design and room decorations, enhancing the romantic experience. Additionally, the calming and quiet ambience adds to the overall pleasant and relaxing stay. Whether celebrating a special occasion or simply looking to unwind, guests appreciate the resort's tranquil and romantic ambiance, making it a favored destination for couples seeking a peaceful retreat.
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Location
The resort is situated near the airport, making it an ideal spot for travelers seeking quick getaways. Guests also commend the ease of accessibility through public transportation options like the nearby KLIA Transit Station, which connects to the city. The tranquil setting, enhanced by beautiful gardens, trees and ponds, offers a pleasant escape from urban surroundings, blending nature with convenience.
Additionally, the resort's closeness to restaurants and shops ensures that everything needed is within reach, further adding to its appeal. From its relaxing ambiance to the strategic location near both Kuala Lumpur and the airport, Cyberview Resort & Spa stands out as an exceptional choice for anyone looking to enjoy a blend of city access and resort tranquility.
Breakfast
Guests have particularly enjoyed the tasty pastries and have noted that the buffet includes plenty of delectable choices, making for a satisfying meal. The Veranda restaurant where breakfast is served is noted for its friendliness and good service with some guests enjoying the Malaysian touch to the offerings.
However, not all feedback has been glowing. A recurring theme is the lack of variety and selection in the breakfast buffet with some guests expressing disappointment over the quality and slow replenishing of food and the timing of the breakfast start (8 am) being inconvenient for those with early schedules. Coffee quality has been another point of contention with some guests having to pay extra for a decent cup.
Additionally, there have been comments on the lack of certain foods, minimal choice and occasional issues with the freshness and taste of the food, suggesting room for improvement in both variety and quality. Despite these criticisms, many guests still found the breakfast good and enjoyable, aligning their stay with the overall positive experience at Cyberview Resort & Spa.
Dinner
However, several reviews note issues with service and availability. There are concerns about the wait times at the Verandah dining room with some guests experiencing waits of up to 40 minutes for their meals. The dine-in service is frequently described as slow and room service delivery also tends to be sluggish. Additionally, some guests were troubled by the restaurant and shop closures with limited options for ordering food and drinks after certain hours, particularly at the bar post 9pm and no alcohol service while dining.
While some describe the Verandah cafe's food as horrendous and the BBQ dinner food not tasty, other guests found the overall dinner experience good and worth it, highlighting delicious food at Verandah and the superb food quality at the restaurant as key reasons for their stay. The selection of food is praised as great, though the repeated menu for lunch and dinner might lack variety for some. Despite some hiccups in service and menu offerings, the excellent and delicious meals at the resort often leave a positive impression on guests.
Rooms
The rooms tend to be well-maintained and tidy with no foul smells and guests often find them to be serene and relaxing due to the resort's calm location and beautiful surroundings. Cleanliness, in general, is noted positively with rooms being described as squeaky clean, tidy and sanitized, making guest stays pleasant and worry-free.
However, there are some areas in need of improvement. A few guests have mentioned issues with room cleanliness, including dusty floors, stained curtains and occasional insects. Maintenance problems such as faulty rain showers, leaking bathtubs and dim lighting in some rooms were also noted. Additionally, certain rooms had an unpleasant odor and the furniture in some instances showed signs of age, calling for refurbishment.
Despite occasional shortcomings, the spaciousness and comfort of the rooms at Cyberview Resort & Spa make it a favored choice for travelers seeking relaxation and ample living space.
Beds
However, not all reviews are glowing. Some guests noted issues with bed cleanliness, including stained sheets and bed covers that smelled. Several comments mentioned sagging or worn-out mattresses and in some cases, reports of bedbugs caused significant discomfort. Additionally, isolated reviews mentioned hard beds, broken sofa beds and pillows that were too soft or in poor condition.
Despite these drawbacks, the overall impression is that the beds at Cyberview Resort & Spa are largely comfortable and provide a good night's sleep, though maintenance and cleanliness could benefit from some improvement.
Cleanliness
However, some reviews indicate the need for better housekeeping practices. Several guests reported issues like dusty floors, stains on curtains and duvets and left-over items from previous occupants. Specific mentions of bathroom cleanliness problems, such as dirty bathtubs and sinks, fungi in toilets and malfunctioning plumbing, suggest a focus area for improvement. Additionally, the pool area comes under criticism for having debris and small painful rocks, affecting the overall experience.
While the overall cleanliness is deemed acceptable by several guests, the consistency of the housekeeping services appears to be a point of contention. The resort shows significant potential with its clean and comfortable accommodations, but ensuring a consistent quality of cleanliness across all rooms would elevate the guest experience significantly.
Staff
However, some reviews indicate areas needing improvement. There were repeated remarks about front desk staff being slow, inattentive and at times, not very friendly. Certain guests mentioned a lack of professionalism and poor handling of customer service at the reception and breakfast terrace. Shortcomings like inefficient action and unfriendly receptionists were pointed out, suggesting a need for better training in those areas.
Overall, while many guests experienced positive interactions with the friendly and professional staff, there are clear calls for improvements in customer service, particularly at the front desk. The mixed sentiments underline the importance of consistent and comprehensive staff training to enhance the overall guest experience at the resort.
Wi-Fi
Spa
A handful of guests highlight their love for the spa with some attending daily throughout their stay. The calming scent and relaxing environment add a rejuvenating touch to their holiday experience. For those seeking a venue for a honeymoon, the resort appears to create a suitable, romantic ambiance, complementing the spa offerings.
However, there are noted drawbacks, primarily revolving around the spa's operational issues. Several reviews express disappointment due to the spa being closed, under maintenance or not yet operational, which has detracted from some guests' experiences. Additionally, concerns about the spa being too pricey were mentioned. Despite these challenges, the positive impact of the spa when available leaves a lasting impression on guests.
Pool
However, several critical observations were noted. Maintenance issues cropped up frequently with guests reporting dirty water, filters not functioning correctly and debris such as dry leaves. The flooring in some spots was painful to walk on and the high chlorine levels were off-putting for a few. Additionally, parts of the pool area were under construction or closed for maintenance during some visitors' stays, which detracted from the overall experience.
In summary, while the pool facilities at Cyberview Resort & Spa receive praise for their size and aesthetics, consistent maintenance and timely repairs are areas needing improvement to enhance the overall guest experience.
Family
Families with kids found the resort delightful with many reviews mentioning how much the kids loved the pools. The large outdoor swimming pool and kids pool specifically receive frequent praise. Additional accommodations, such as the spacious deluxe chalets that can comfortably fit two adults and two kids, add to the family-friendly appeal.
Although there are occasional concerns, such as the lack of umbrellas around the pool area, the overall sentiment remains positive. The resort is commended for being well-prepared to host family gatherings and ensuring a pleasant stay for both kids and adults. Many guests express their intention to return, underscoring the resort as a great choice for tranquil and enjoyable family vacations.
5 Star
Business
Despite these positives, there are notable drawbacks. The WiFi is a major issue, as it is not available in the rooms, which can be a significant inconvenience for business travelers who rely on stable internet access. Additionally, the service at the front desk needs improvement with reports of long wait times during check-in. Some guests also mentioned that the rooms were a bit dusty.
In summary, while Cyberview Resort & Spa offers a great venue for business travel with a strategic location and necessary business facilities, improvements in service quality and internet connectivity are essential to enhance the overall experience for business travelers.
Accessible
However, while the rooms themselves are accessible with a wheelchair, other areas of the resort present challenges for wheelchair users due to a lack of ramps and more comprehensive accessible pathways. Despite these limitations, general cleanliness is maintained to an acceptable standard and the well-kept grounds offer pleasing scenery.
Families may find the resort particularly inviting, though it's noted the kids club could use an upgrade. The pool is large, though some guests find it less engaging after an hour.
WiFi, however, is only available in select areas and not in the guest rooms, which might be inconvenient for those needing constant internet access.
Overall, Cyberview Resort & Spa provides a tranquil environment with some accessibility features, but there is room for improvement to fully accommodate guests with disabilities.
Outdoor Pool
Honeymoon
However, the resort receives mixed feedback regarding its suitability for honeymooners. A number of guests expressed disappointment, noting the property to be rundown and in need of refurbishing. Some also flagged issues with false advertising, pointing out that the actual conditions did not meet their expectations based on promotional materials. Despite these criticisms, others still recommend the resort for married couples looking for a honeymoon destination, suggesting that with some updates, it could live up to its potential.
Luxury
Romantic
The rooms are frequently highlighted for their beautiful design and room decorations, enhancing the romantic experience. Additionally, the calming and quiet ambience adds to the overall pleasant and relaxing stay. Whether celebrating a special occasion or simply looking to unwind, guests appreciate the resort's tranquil and romantic ambiance, making it a favored destination for couples seeking a peaceful retreat.
Yes, Cyberview Resort & Spa has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Cyberview Resort & Spa.
No, Cyberview Resort & Spa doesn't allow dogs.
No, parking facilities aren't available at Cyberview Resort & Spa.
Yes, Cyberview Resort & Spa has a gym.
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