Best Western Plus Plaza Hotel Darmstadt

Darmstadt 49.86886700, 8.62963500 , Am Kavalleriesand 6 (Show on Map)
7.8
Good


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Summary of reviewsThe Best Western Plus Plaza Hotel Darmstadt is highly regarded for its convenient location near Darmstadt’s main train station, making it an excellent choice for travelers by train or car. Its easy access to public transportation, city center and top locations like Frankfurt renders it ideal for business and leisure visitors. Despite minor drawbacks such as nearby construction and railway proximity, guests appreciate the hotel's quiet rooms, suitable amenities and family-friendly environment.

The breakfast experience at the hotel stands out for its variety and quality, featuring a rich, abundant buffet with both savory and sweet options. The staff is noted for their friendliness and accommodating nature, creating a welcoming atmosphere. Though some guests find the breakfast price of €18 per person high, the overall consensus is that the breakfast is well-managed and enjoyable.

Dinner reviews are mixed with guests praising the restaurant and piano bar for good food and ambiance but expressing frustration over limited availability and selection, particularly during weekends and evenings. Some guests noted the quality of certain dishes could be improved and mentioned issues with the minibar and limited dining options.

Rooms receive significant praise for their spaciousness, cleanliness and modern amenities. Large, comfortable beds, modern furnishings and well-kept environments ensure a pleasant stay. While some guests faced minor issues such as odors, malfunctioning air conditioning and occasional noise, the general feedback is very positive, highlighting the rooms as a strong aspect of the hotel experience.

Cleanliness is generally well-regarded with many guests noting the well-maintained and spotless facilities, both in rooms and common areas. While some inconsistencies were reported, such as dusty surfaces and occasional mold, the overall sentiment favors the hotel’s cleanliness standards.

Staff at the hotel are widely praised for their friendliness, professionalism and helpfulness, significantly enhancing the guest experience. Despite occasional mentions of overwhelmed or inexperienced staff, the majority of reviews highlight the positive impact of the welcoming and attentive personnel.

The WiFi service experiences mixed reviews with stable connections in common areas but weaker signals in the rooms, particularly affecting work-related tasks. The experience improves on higher floors, though reliance on the connection for crucial activities might pose challenges.

The pool and wellness facilities, including indoor and rooftop pools and a sauna, are appreciated for their ambiance and cleanliness. However, frequent closures due to various reasons have left some guests disappointed, emphasizing the need to check availability beforehand.

Parking options include an underground garage, though many guests feel the €18 per night fee is steep. Complaints about tight spaces and additional costs alongside inconvenience from ongoing constructions at the entrance were noted. Some guests found alternative parking options to mitigate costs.

Beds are notably comfortable, often described as super comfortable with high-quality mattresses and pillows contributing to a restful night's sleep. Despite minor mentions of hard beds or two singles pushed together, the positive feedback predominates.

For business travelers, the hotel's location, friendly staff and overall convenience make it a favorable choice for short stays and layovers, especially en route to destinations like Switzerland.

Overall, the Best Western Plus Plaza Hotel Darmstadt offers a comfortable and convenient stay with standout aspects such as location, breakfast, room quality and staff service, making it well-suited for both business and leisure travelers.
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Categories
Hotel with Spa
Offers a comprehensive wellness area on the 8th floor with a pool, fitness room, sauna, steam bath, and relaxation room. Guests can enjoy views over Darmstadt while relaxing. It also has a restaurant and bar.

Dog Friendly Hotel
This hotel welcomes pets and offers pet-friendly rooms. Further enhancing the stay are amenities such as a spa and wellness center, an indoor pool, and laundry facilities, which are beneficial for guests traveling with animals. It provides comfortable accommodations for both guests and their pets.

Hotel with Swimming Pool
The Best Western Plus Plaza Hotel Darmstadt offers a modern pool and wellness area that includes an indoor pool and a rooftop pool, alongside a sauna and a fun area for kids. Guests appreciate the clean and pleasant spa facilities and the friendly service.

  Heated Pool    Indoor Pool  


Business Hotel
The hotel offers 224 rooms and 4 business suites. It also provides 11 conference rooms; three of these can accommodate up to 220 people each. It features modern elevators, air conditioning, and high-speed internet.

Hotel with Parking
This hotel offers an underground car park with 110 parking spaces, providing secure and convenient parking for guests. It is located near the main train station with excellent highway connections.

Hotel with Gym
The hotel offers a wellness area on the 8th floor with a pool, fitness room, sauna, steam bath and relaxation room.

Hotel with Indoor Pool
The hotel features a newly renovated wellness floor with an indoor pool, sauna, steam bath, and fitness room, offering city views. Guests appreciate the clean facilities and the availability of spa services.

Hotel with Heated Pool
This hotel offers a heated indoor pool with the water temperature maintained at 26 degrees Celsius. The pool is part of the wellness area with specific operating hours and is available for a fee.

Hotel for Honeymoon

Romantic Hotel

Room Types
Comfort King Room This double room features a tea/coffee maker and air conditioning.

Standard Single Room Offering free toiletries, this single room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned single room offers a flat-screen TV, a minibar, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.

Comfort Single Room Offering free toiletries, this single room includes a private bathroom with a shower, a hairdryer and slippers. This single room is air-conditioned and features a seating area with a flat-screen TV, a minibar, a tea and coffee maker, a wardrobe, as well as a safe deposit box. The unit offers 1 bed.

Comfort Queen Room with Two Queen beds Providing free toiletries, this triple room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned triple room provides a flat-screen TV, a minibar, a tea and coffee maker, a seating area as well as city views. The unit offers 2 beds.

Comfort Queen Room with Two Queen Beds - Quiet Location Providing free toiletries, this quadruple room includes a private bathroom with a shower, a hairdryer and slippers. This quadruple room is air-conditioned and features a seating area with a flat-screen TV, a minibar, a tea and coffee maker, a wardrobe, as well as a safe deposit box. The unit offers 2 beds.

Standard King Room The spacious double room features a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. The double room provides a TV, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

King Suite The spacious suite has a private bathroom, air conditioning, a minibar, as well as a seating area with a flat-screen TV. The suite offers a tea and coffee maker, a wardrobe, a safe deposit box, a TV, as well as city views.

Guest Reviews
7.8
Good
Location
Located conveniently near Darmstadt's main train station, the Best Western Plus Plaza Hotel Darmstadt is praised for its ideal location, making it an excellent choice for travelers arriving by train or car. The hotel's proximity to public transport offers easy access to the city center, various companies and top locations such as Frankfurt, making it attractive for both business and leisure stays.

Guests especially appreciate that despite its central location, the rooms remain relatively quiet. Many reviews highlight the hotel's suitable amenities and comfortable rooms, even for families. Moreover, the connection to the motorway and convenient accessibility from the Frankfurt airport are noted as significant advantages, particularly for those on long journeys or layovers.

While the surrounding construction sites and proximity to the railway tracks have been mentioned, these are seen as minor drawbacks compared to the overall convenience provided. The central location and ease of access to public transportation make it a favorable option for exploring both the local area and further afield.

In summary, the Best Western Plus Plaza Hotel Darmstadt is a well-located, practical choice for travelers, offering the conveniences needed for a comfortable and accessible stay amidst the bustling transport links of Darmstadt.

Breakfast
Staying at the Best Western Plus Plaza Hotel Darmstadt offers guests a satisfying breakfast experience that appears to be one of the highlights for many. Numerous reviews commend the variety and quality of the breakfast buffet, describing it as rich, abundant and comprehensive. The selection caters to diverse tastes with both savory and sweet options, freshly prepared items and meticulous attention to detail. Fresh rolls, scrambled eggs and a selection of baked goods are frequently mentioned as particularly delightful.

The breakfast staff consistently receive praise for their friendliness and accommodating nature, creating a welcoming and child-friendly atmosphere. Additionally, the breakfast buffet is often noted to be well-organized with strict adherence to health and safety guidelines.

However, some guests feel that the breakfast is overpriced at €18 per person with a few pointing out limited choices or subpar quality relative to the cost. Despite these criticisms, the general consensus is that the breakfast is very good and well-managed.

Overall, while the price might be a point of contention for some, the wide range of delicious options and the excellent service make breakfast at the Best Western Plus Plaza Hotel Darmstadt a noteworthy aspect of the stay.

Dinner
The Best Western Plus Plaza Hotel Darmstadt has garnered mixed reviews regarding its dining options. Numerous guests praised the hotel's restaurant and piano bar, noting the quality of the food and enjoyable ambiance. The bar was frequently mentioned for its good food and service with one guest specifically satisfied with the tasty meals and overall excellent service throughout their stay.

However, several reviews highlighted limitations and disappointments. Many noted the limited availability of the restaurant and bar, particularly during weekends and evenings, leading to a lack of dining options beyond pizza and burgers. Guests expressed frustration with the bar and restaurant closing early and limited food offerings in the evening. Some visitors were dissatisfied with the quality of certain dishes, specifically the hamburger and a weak wine list was mentioned. Furthermore, the issue of the minibar not working was pointed out by multiple reviewers.

Despite these drawbacks, the overall experience at the hotel was described positively by some with the food enjoying commendations where available and the friendly staff receiving consistent praise. However, the limited operational hours and menu choices are areas where the hotel seems to have room for improvement.

Rooms
The rooms at Best Western Plus Plaza Hotel Darmstadt have received significant praise from guests for their spaciousness and cleanliness. Many visitors have highlighted the large, well-maintained and modern rooms as a distinct positive. Equipped with comfortable, often king-size, beds and modern amenities such as large TVs, walk-in showers and comfortable armchairs, the rooms offer a high level of comfort. The recently renovated rooms also boast stylish and practical furnishings, making for an attractive atmosphere that ensures a pleasant stay.

Moreover, the room cleanliness standards are frequently acknowledged with many guests noting the cleanliness of both the rooms and bathrooms. The addition of thoughtful touches like earplugs for those in rooms facing the train tracks indicates the hotel’s effort to enhance guest comfort despite occasional noise concerns.

However, some guests have faced issues such as strong odors, malfunctioning air conditioning and occasional noise from nearby train tracks. The Wi-Fi reception has also been noted as poor in some instances. Despite these occasional drawbacks, the general feedback suggests that the rooms are well-equipped, comfortable and provide a satisfactory experience, making Best Western Plus Plaza Hotel Darmstadt a suitable choice, especially for business trips.

Beds
The beds at Best Western Plus Plaza Hotel Darmstadt have received numerous commendations from guests with many describing them as comfortable, very comfortable or even super comfortable. Guests have praised the mattresses and pillows, often highlighting that they slept very well, sometimes likening the experience to sleeping on clouds. The sizes of the beds also received positive feedback with mentions of big, huge, queen-size and king-size beds that contribute significantly to the comfort level. Guests noted the excellent quality of the mattresses and the overall coziness of the bedding.

Despite the overwhelming positive responses, a few guests mentioned encountering hard beds or two single beds pushed together, which were less comfortable. However, these instances seem to be in the minority when compared to the numerous mentions of comfort and quality. The bed setup also includes various options like boxspring double beds and beds with adjustable pillows.

In addition to the beds, guests frequently appreciated the spacious and clean rooms, the modern and inviting decor and the convenient central location. While there were mentions of leaky windows that let in noise from the train, the overall feedback about the bedding and sleeping arrangements was greatly favorable. The hotel appears to prioritize guest comfort, providing a restful night's sleep for most of its visitors.

Cleanliness
The Best Western Plus Plaza Hotel Darmstadt receives mixed reviews concerning its cleanliness. On a positive note, many guests lauded the hotel for its very clean rooms and well-maintained facilities, describing the accommodation as spotless, neat and modern. The rooms are often cited as spacious, comfortable and beautifully furnished, offering a pleasant and comfortable stay. The common areas and spa were also mentioned as being clean and welcoming, adding to the overall positive experience.

However, some guests have reported recurring cleanliness issues. Complaints include dusty surfaces, hair in sinks, musty smells and occasional mold in the bathrooms. Specific cleanliness issues were noted in the restaurant area, where some guests found remnants of food on the floor and unclean tables. The hotel's cleaning service appears to have been inconsistent with some guests mentioning that rooms were only cleaned upon specific request, leading to dissatisfaction among those who expected more regular housekeeping.

Despite these concerns, the overall sentiment tends to lean positively towards the cleanliness and upkeep of the rooms and general areas, particularly when issues are addressed promptly by the staff. The consensus is that while there are areas needing improvement, the hotel largely provides a clean and comfortable environment for its guests.

Staff
Reviews about the staff at Best Western Plus Plaza Hotel Darmstadt largely commend their friendliness and helpfulness, contributing to a pleasant stay for many guests. The reception and service staff frequently receive high praise for their warm welcomes with repeated mentions of them being accommodating, courteous and professional. Staff members are often described as attentive and willing to go above and beyond to assist guests, displaying a solution-oriented approach.

However, there are some inconsistencies noted in the service with occasional mentions of staff appearing overwhelmed, particularly at the reception or lacking in experience. Some guests found the check-in process inefficient with reports of staff being busy or unenthusiastic and there were isolated instances of unprofessional behavior, such as staff entering rooms without knocking or appearing stressed and grumpy.

Despite these occasional lapses, the majority of reviews highlight the staff's kindness, competence and the overall positive impact they have on the guest experience. The combination of friendly reception and exceptional service contributes significantly to making guests feel welcome and comfortable during their stay.

Wi-Fi
When staying at the Best Western Plus Plaza Hotel Darmstadt, guests can expect a mixed experience with the hotel's WiFi. While some have praised the fast and stable connection in the lobby and restaurant areas, the situation in the rooms appears to be less reliable. Several reviews mention that the WiFi signal in the rooms can be weak, unstable or even entirely unavailable at times, particularly affecting tasks like video calls and streaming. The 8th floor seems to provide a better experience with reports of working Smart TVs and internet. Despite these issues, some guests found the WiFi to work perfectly and appreciated the free access, indicating that the overall experience can vary. However, anyone relying heavily on a steady internet connection for work might find it challenging.

Pool
The Best Western Plus Plaza Hotel Darmstadt features a modern pool and wellness area that includes both an indoor and rooftop pool, alongside a sauna and a fun area for kids. Guests appreciated the clean and pleasant spa facilities with some highlighting the great ambiance that the pool and wellness sections offer. Free usage of these areas is a definite plus and the friendly service enhances the experience. However, there were multiple occasions where guests found the pool water to be colder than expected. Unfortunately, several guests experienced disappointment as the pool and wellness areas were frequently closed due to various reasons such as renovations, lack of staff or COVID-19 restrictions. These closures often left guests dissatisfied, especially when closures were unexpected and not communicated in advance. While the pool and wellness areas are undoubtedly a strong point when operational, prospective visitors should verify their availability beforehand.

Parking
The Best Western Plus Plaza Hotel Darmstadt provides several parking options for guests, including an underground garage directly beneath the hotel. This underground space is described as convenient and centrally located, although the parking spots are noted to be quite tight.

However, many guests feel the parking fees are excessively high with a nightly charge of 18 euros frequently mentioned across reviews. This additional cost is often seen as too expensive and an unwelcome surprise, especially since parking is not included in the room price. There are also comments about the lack of alternative parking options nearby, forcing guests to opt for the hotel's facilities despite the high fees.

Moreover, the overall parking experience appears to be marred by a few logistical issues, such as the requirement for a 50 euro deposit and difficulties for some in exiting the parking garage with their parking card. Additionally, there were remarks about a construction site at the hotel entrance, which may add to the inconvenience.

Despite these concerns, the presence of private parking directly in front of the hotel offers some convenience, though the price remains a common point of critique. Some guests shared that parking for free until 9 am across the street is an alternative to the costly garage fees.

Business
The Best Western Plus Plaza Hotel Darmstadt is a well-regarded choice for business travelers. Its location is particularly noted for being ideal for business purposes, offering excellent transport links and proximity to business meetings. The hotel's suitability for a one-night business trip or short-term business stays is frequently highlighted with several reviews pointing out its convenience as a layover location or a stopover en route to Switzerland.

Guests consistently praise the friendly reception staff, contributing to a welcoming atmosphere that is appreciated during often hectic business trips. The hotel provides a good price-performance ratio, making it a valuable option for business travelers seeking both comfort and affordability.

Facilities are described as well-equipped for business needs with functional seminar capabilities. On the downside, while the internet generally worked without problems, there were occasional mentions of limited Wi-Fi options.

The hotel combines traditional charm with luxurious touches, catering specifically to business customers. Parking is available, adding to the convenience for those traveling by car.

Overall, the Best Western Plus Plaza Hotel Darmstadt stands out as a competent and comfortable business hotel, ideal for short stays and transit purposes. The positive experiences and practical amenities make it a reliable choice for business travelers.

Indoor Pool
The indoor pool at Best Western Plus Plaza Hotel Darmstadt receives positive feedback with guests particularly enjoying morning swims before 2 pm when access is included. The pool, along with the sauna, is often commended for providing a good wellness experience. However, it appears that ongoing renovations have intermittently restricted access to the wellness facilities, including the pool and sauna.

Dog Friendly
Best Western Plus Plaza Hotel Darmstadt is a dog-friendly establishment that caters well to travelers with pets. Guests arriving with their dogs are met with satisfaction due to the hotel's accommodating nature. Notably, dogs receive a pleasant surprise in the form of a goodie bag upon arrival, enhancing the welcoming experience.

The hotel maintains a quiet location and provides a simple, stress-free stay for dog owners. Many have expressed satisfaction with their repeated visits, highlighting consistent positive experiences.

While pets are clearly allowed, some feedback indicates a lack of dedicated dog facilities such as food bowls and blankets in the rooms, which suggests there’s room for improvement in this area. Additionally, it was noted that pet-related cleanliness could be better managed.

Overall, the dog-friendly atmosphere and considerate touches like the dog bag make Best Western Plus Plaza Hotel Darmstadt a solid choice for those traveling with their four-legged companions, despite minor areas where it could enhance its pet amenities.


Yes, Best Western Plus Plaza Hotel Darmstadt has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Best Western Plus Plaza Hotel Darmstadt.

Yes, Best Western Plus Plaza Hotel Darmstadt welcomes dogs.

Yes, parking facilities are available at Best Western Plus Plaza Hotel Darmstadt.

Yes, Best Western Plus Plaza Hotel Darmstadt has a gym.

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