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Summary of reviewsTru By Hilton Deadwood garners high praise across various categories, making it a preferred choice for many travelers visiting the area. The hotel's prime location is a standout feature, offering easy access to downtown Deadwood's attractions while maintaining a touch of a rural setting. Guests find it convenient to explore the local sights, appreciating the balance between urban accessibility and scenic surroundings.
The hotel’s modern design and cleanliness significantly enhance the guest experience. Visitors note the spaciousness and contemporary feel of the rooms with features like walk-in showers and large-screen TVs adding to the comfort. The on-site amenities, including a casino and quality food services, further contribute to a pleasant stay.
Breakfast at the Tru By Hilton Deadwood is frequently highlighted as a top-notch feature, offering a variety of hot and cold dishes with many healthy options. Despite some minor suggestions for improvement, such as extending breakfast hours and adding a waffle machine, the general consensus is that the breakfast quality is excellent.
The staff at Tru By Hilton Deadwood consistently receive accolades for their friendliness and helpful nature. Specific mentions of exceptional service during check-in add to the overall positive hospitality experience with the team going above and beyond to ensure guest satisfaction.
Cleanliness is another strong point for the hotel with guests frequently describing their rooms as spotless and well-maintained. The modern beds and well-maintained bathrooms contribute to the comfort and appeal of the accommodations.
However, the hotel is not without its minor drawbacks. Some guests find the room sizes slightly small and express concerns about the overflow of trash bins in common areas. The $15 daily parking fee surprises a few visitors, although the security and convenience of the underground heated garage are appreciated.
The comfort of the beds receives mixed reviews. While many guests praise the beds as super comfortable, a few find them hard or uncomfortable, pointing out issues with both the beds and pillows.
Overall, Tru By Hilton Deadwood provides a delightful, modern and clean lodging experience with friendly and helpful staff. Its outstanding location, quality breakfast offerings and well-maintained facilities make it a solid choice for travelers, despite a few areas that could benefit from minor enhancements. Show more
Read review summaries for all categories
Categories
Hotel near Ski Resorts
Tru By Hilton Deadwood is an option for those seeking to visit ski resorts. It offers standard amenities and easy access to winter recreational activities.
Family Friendly Hotel
Tru By Hilton Deadwood provides family rooms with in-room refrigerators and access to a nearby indoor pool. Guests can also enjoy a game room and children's games, along with complimentary breakfast.
Business Hotel
This hotel provides a 24-hour business center and accessible meeting rooms. It is a modern lodging option suitable for business needs.
Hotel with Parking
Offers parking and is a modern option in Deadwood. The hotel provides comfortable accommodations and is well-situated for exploring the area.
EV charging stations
Hotel with EV Charging Stations
This hotel has EV charging stations.
3-Star Hotel
This hotel provides a modern and comfortable stay, located within walking distance of the Adams Museum. It is known for being exceptionally clean.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Dog Friendly Hotel
Accessible Hotel
Hotel with Gym
Room Types
King RoomThis double room has air conditioning, heating and a TV with cable channels. The unit has 1 bed.
King Room with Roll-In Shower - Mobility and Hearing AccessThis double room has air conditioning, heating and a TV with cable channels. The unit has 1 bed.
King Room - Hearing AccessThis double room has air conditioning, heating and a TV with cable channels. The unit has 1 bed.
Queen Room with Two Queen BedsThis quadruple room features air conditioning, heating and a TV with cable channels. The unit offers 2 beds.
Queen Room with Two Queen Beds and Roll-In Shower - Mobility and Hearing AccessThis quadruple room features air conditioning, heating and a TV with cable channels. The unit offers 2 beds.
Queen Room with Two Queen Beds - Hearing AccessThis quadruple room features air conditioning, heating and a TV with cable channels. The unit offers 2 beds.
Guest Reviews
8.4
Very Good
Location
Tru By Hilton Deadwood consistently receives praise for its prime location. Guests appreciate its proximity to downtown Deadwood, finding it just a short walk or trolley ride to Main Street. The hotel strikes a balance between being conveniently near the downtown attractions while offering a touch of a rural setting, giving the best of both worlds. Visitors mention there is plenty to see and do in Deadwood and the hotel's location makes it easy to explore.
Reviewers highlight the convenience and cleanliness of the accommodation, commenting positively on its modern design and the pleasant amenities, including a great casino and quality food services. The friendly staff members and delicious breakfast add to the overall positive experience, making stays more enjoyable.
Rooms are noted for their spaciousness and modernity with features like walk-in showers enhancing comfort. The hotel’s placement offers a wonderful view and provides great value, especially with seasonal rates. Overall, the strategic location and high-quality services make Tru By Hilton Deadwood a standout choice for travelers visiting the area.
Breakfast
Tru By Hilton Deadwood receives high praise for its breakfast offerings, often highlighted as one of the best aspects of the guest experience. Guests consistently describe the breakfast as good, great and even fantastic with a variety of options to choose from. The hotel offers both hot and cold dishes and the pancake maker is a popular feature, though some guests suggest adding a waffle machine. Many appreciate the healthy choices available, which contribute to the breakfast being considered top-notch by American standards. Freshness and the quality of the food contribute to an overall excellent start to the day.
Guests also rate the broader hospitality experience highly, including the friendliness of the staff, cleanliness of the facilities and the prime location, which adds to the appeal. The hotel’s scenic surroundings and proximity to a casino are mentioned as additional perks. However, a few noted that breakfast closed at 9 and some suggested that more variety could be added. Despite these minor critiques, the breakfast experience at Tru By Hilton Deadwood is largely seen as superior compared to other hotels, making it a strong reason for guests to choose and recommend this location.
Rooms
Tru By Hilton Deadwood offers a comfortable and modern lodging experience with a few trade-offs. Many guests appreciated the cleanliness and fresh décor of the rooms, describing them as cozy and well-utilized despite their small size. The beds, often described as super comfortable, contribute to a restful stay and many rooms offer great views and quality amenities like large-screen TVs and convenient water refill stations.
The showers are praised for their good water pressure and ample hot water, adding to the overall positive bathroom experience. Minimalist yet practical, the room decor has been likened to an IKEA showroom, meeting both aesthetic and functional needs. However, some guests felt that the rooms were on the smaller side considering the price and noted occasional overflow in common area trash bins.
A consistent theme in the reviews is the high standard of cleanliness and the friendliness of the staff, both important factors in a satisfactory stay. Additionally, amenities like an on-site casino and a Starbucks-affiliated coffee shop enhance the convenience and enjoyment of the hotel. Overall, Tru By Hilton Deadwood delivers a modern, clean and cozy stay with friendly service, though the room sizes might not be ideal for everyone.
Beds
At Tru By Hilton Deadwood, guest feedback on the beds reveals varied experiences. Many guests found their beds to be comfortable with some even describing them as exceptionally comfortable or super comfy. Several reviews highlight the beds and sheets as being particularly appealing, adding value to the stay. However, there were also mentions of beds being hard or uncomfortable, in some cases even suggesting issues with the bed frame. Additionally, a few guests pointed out that both the beds and pillows could be improved. Despite these mixed reviews, the positive comments about bed comfort stand out, indicating that many visitors enjoyed a restful night.
Cleanliness
Tru By Hilton Deadwood stands out for its overall cleanliness with many guests highlighting the exceptionally clean and comfortable rooms. The hotel features modern touches and amenities such as plenty of device charging options and nice-sized, well-maintained bathrooms. Guests appreciated the cleanliness of the atmosphere, which extended to the comfortable, modern beds. Additionally, the on-site restaurants and well-reviewed breakfast added convenience and value. The property’s friendly and helpful staff further enhanced the positive experience.
However, there were some concerns noted, primarily focused on the cleanliness of the rugs in the lobby and the main hallway. Despite these areas needing more attention, the rooms themselves were frequently described as spotless. While some guests found the rooms somewhat small, others mentioned appreciating the clean and comfortable spaces at a great price. The overall facility offered a clean and modern environment, contributing to a pleasant and relaxing stay.
Staff
Tru By Hilton Deadwood boasts a commendable team of employees, consistently highlighted for their friendliness, helpful nature and excellent customer service. Guests frequently describe the staff as incredibly welcoming and kind with specific mentions of Crystal’s exceptional service during check-in. The hotel’s management also receives praise for their responsiveness and problem-solving capabilities. Whether it’s a quick check-in process or ensuring room satisfaction, the front desk personnel are reported to go above and beyond to assist guests. Overall, the staff at Tru By Hilton Deadwood significantly contribute to a positive and pleasant stay experience, complementing the hotel’s prime location.
Parking
Tru By Hilton Deadwood features a variety of opinions from guests when it comes to parking. Many guests were surprised by the additional $15 per day parking fee, finding it an unexpected or hidden cost. While some felt that the fee should have been included in the room price or mentioned upfront, others appreciated the security of the underground, heated garage. The convenience and safety of the parking garage were noted positively, though some found the overall cost excessive, especially given the availability of free public parking nearby.
A few guests mentioned the potential benefits for casino visitors, who could offset parking costs with casino credits. However, some found the parking situation inconvenient, particularly for those requiring handicap spots and noted issues with the overall parking availability. Despite these mixed reviews on parking, the guests consistently praised the hotel’s cleanliness, the friendliness of the employees and the satisfying breakfast options with free drinks. Overall, while parking at Tru By Hilton Deadwood has its drawbacks, the hotel offers a secure place for cars and other commendable amenities.
3 Star
Tru By Hilton Deadwood offers a stay that is generally well-received, particularly applauded for its convenient location within walking distance to various activities. Guests consistently rate the hotel around a solid 7 to 9 out of 10, indicating a good level of satisfaction with the overall experience.
The facilities and amenities have garnered positive nods from many guests. However, the breakfast service seems to have room for improvement; some guests expressed dissatisfaction with the limited options, especially for those with dietary restrictions like lactose intolerance. Additionally, waits for warm items during breakfast were noted, suggesting a need for better service efficiency in this area.
The comfort of the rooms, specifically the pillows, received mixed reviews with some guests struggling to get a good night's sleep due to external noise from fans on the roof. Parking is another aspect that could be improved, as guests mentioned a $15 daily charge for using the parking lot, though this fee is refunded after departure.
Overall, while there are areas that could benefit from enhancement, the majority of guests appreciate the hotel’s location and rate their stay at Tru By Hilton Deadwood positively.
No, Tru By Hilton Deadwood doesn't have any pool.
No, a spa isn't available at Tru By Hilton Deadwood.
Yes, Tru By Hilton Deadwood welcomes dogs.
Yes, parking facilities are available at Tru By Hilton Deadwood.