The Connally Hotel Downtown Atlanta, an Ascend Collection Hotel is noted for its incredibly central and convenient location, situated right in the heart of downtown Atlanta. The hotel is within walking distance to many major attractions such as the State Farm Arena, Georgia Aquarium, Coca-Cola Museum and Mercedes Benz Stadium. The close proximity to the Marta station makes commuting easy and efficient for guests and is perfect for attending various nearby events and venues.
The hotel garners positive feedback for its cleanliness, spacious rooms and great city views, along with a friendly and welcoming staff who are consistently praised for their exceptional hospitality. Valet parking, although viewed as expensive, is efficient and reliable, contributing positively to the guest experience. The complimentary breakfast is generally appreciated, featuring good choices such as hot waffles, fresh juice and fruit and is supported by helpful and friendly breakfast staff.
The rooms are frequently described as spacious and comfortable with separate living areas and kitchenettes, making them particularly suitable for families. The beds are often highlighted for their comfort, further enhancing the pleasant stay experience. Special commendations are given to the housekeeping staff for maintaining clean rooms and to the front desk and valet teams for their attentive service.
Despite the overall positive feedback, several concerns are also noted. The surrounding neighborhood is described as run-down and unsafe with a significant presence of homeless people, which has affected the sense of security for some guests. Cleanliness inconsistencies have been reported in various reviews, particularly regarding carpets, bathrooms and specific in-room issues like odors or pests. The breakfast, while satisfactory for many, has room for improvement in terms of variety and timing.
The WiFi service in the hotel has received mixed reviews with some guests finding it reliable and others experiencing significant connectivity issues. Parking is a particular sticking point due to its high cost with no free or public self-parking options available and concerns about the surrounding parking facilities' safety and cleanliness.
The family experience is mixed with positive notes on room size and accommodation but concerns about the external environment's suitability for young children. The nightlife in the surrounding area is vibrant yet is viewed as a safety concern due to the sketchy environment and noise levels.
Overall, The Connally Hotel Downtown Atlanta, an Ascend Collection Hotel provides a mostly positive experience, especially in terms of location, staff friendliness and room comfort, although several areas such as safety, cleanliness and parking charges have been pointed out as needing improvement.