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Summary of reviewsAmber Guesthouse receives considerable praise for its prime location, which is central to the city of Derby. This convenient positioning offers guests easy access to the city center's amenities, including shops, dining establishments, and local transportation hubs like the train and bus stations. Despite its central position, guests enjoy peaceful nights, attributing their restful sleep to comfortable beds in spacious rooms. Moreover, the guesthouse provides affordable accommodation, and many guests value the helpful and friendly staff who contribute to a welcoming environment.
In terms of breakfast, Amber Guesthouse does not offer a traditional breakfast service but provides guests with light refreshments, such as toast and hot drinks, courtesy of the welcoming owner. While some guests have appreciated these thoughtful touches, others feel that the absence of a full breakfast is a shortcoming.
The guesthouse offers spacious rooms equipped with essentials like large TVs and kettles. However, numerous reviews indicate significant discrepancies between the advertised room photos and the actual conditions. Complaints often relate to outdated decor, poor hygiene, and inadequate maintenance. Reports of cigarette smoke, malfunctioning showers, and poor bathroom conditions are common.
Cleanliness issues are a major point of concern, with many guests describing the property as neglected in terms of hygiene. Common complaints include dusty and moldy rooms, stained carpets, and cigarette burns on bedding. Some guests even reported bites, suggesting the presence of bed bugs. A pervasive odor of stale smoke and dampness further detracts from the guest experience.
Regarding staff, positive reviews highlight their friendliness and warmth, specifically noting the owner and reception team for being attentive and supportive. While some logistical challenges and dissatisfaction with the facilities have been mentioned, the staff's approachability and dedication to guest care are consistently acknowledged.
The quality of beds at Amber Guesthouse is mixed. Many guests enjoy comfort and quiet for a restful night's sleep, though some raise concerns about cleanliness and maintenance issues, such as stains and bedbugs. Despite these challenges, the overall welcoming atmosphere contributes positively to guest comfort.
In summary, Amber Guesthouse offers a favorable location, affordable accommodations, and a friendly staff, but faces significant challenges in room quality and cleanliness that potential guests might want to consider. Show more
Read review summaries for all categories
Categories
Small Guest House
This guesthouse provides a comfortable and convenient stay with well-maintained rooms and a welcoming atmosphere. It is a good option for travelers seeking a smaller, more intimate accommodation.
Boutique-style Guest House
Guest House with Free Wi-Fi
Cheap Guest House
Room Types
Single Room with Shared BathroomThis room offers a flat-screen TV and tea/coffee making facilities.
Double RoomAll of these rooms are individually designed, and have a private bathroom and tea/coffee making facilities.
Twin RoomAll of the rooms are individually designed, and have a private bathroom, 32-inch TV and tea/coffee making facilities.
Family Room (3 Adults)This room includes a flat-screen TV and tea and coffee making facilities, along with a private bathroom.
Guest Reviews
5.0
Rated
Location
Amber Guesthouse boasts an excellent location that consistently attracts praise from its guests. Nestled conveniently close to the city center, visitors find themselves within arm's reach of a variety of amenities. The proximity to the town center ensures easy access to shops and dining options, including a popular fish and chips spot and a pub. Aldi is conveniently situated across the road, and several newsagent shops are nearby, making daily essentials readily accessible.
Guests have highlighted the convenience of being close to public transport, with the train and bus stations just a short walk away. This makes Amber Guesthouse an ideal base for exploring Derby and beyond. Despite its central location, guests report restful nights, undisturbed by noise, with comfortable beds and spacious rooms contributing to their satisfaction.
The guesthouse offers good value, providing budget-friendly accommodation without compromising on comfort or cleanliness. Guests have commended the helpful and friendly staff, further enhancing the welcoming atmosphere. With easy access to the city center, Amber Guesthouse presents a practical choice for travelers seeking a well-connected yet affordable stay in Derby.
Breakfast
Amber Guesthouse offers visitors a mixed experience when it comes to breakfast. While traditional breakfast service is not available, guests have noted a few light refreshments, such as toast and coffee, provided by the welcoming owner. Appreciated was the hot and lovely tea, which adds a comforting touch to the morning routine. Despite the absence of a full breakfast offering, some guests mentioned that the owner occasionally supplies bread, eggs, and coffee without charge, demonstrating a willingness to accommodate and enhance guest experience. The absence of breakfast options seems to be a shortfall, though the location and other aspects of hospitality partially compensate for this. Amber Guesthouse provides a warm welcome and thoughtful measures to ensure guests begin their day on a pleasant note.
Rooms
Amber Guesthouse presents a mixed experience when it comes to room quality. Some guests appreciated the spaciousness of certain rooms, which come equipped with essentials like a big TV, drawer, and kettle, offering a comfortable stay. The location is convenient, just a 15-minute walk from Derby train station, and the staff are noted for their friendly and welcoming demeanor. Beds in some rooms are comfortable, helping to ensure a good night's sleep.
However, numerous reviews highlight significant issues that need attention. Many rooms appear drastically different from the advertised photos, with unclean and outdated decor, insufficient amenities, and some in dire need of modernisation. Reports of lingering cigarette smoke, malfunctioning showers, and poor bathroom conditions are common. Some rooms even lack basic maintenance, exhibiting sticky carpets, beeping noises from reception, and inadequate heating solutions.
Overall, while Amber Guesthouse does offer some positives, including location and spacious rooms, guests frequently highlight the need for a comprehensive update and improved hygiene to enhance the overall experience.
Beds
Amber Guesthouse offers a mixed experience when it comes to the beds, with many guests praising the comfort and quiet atmosphere that contributes to a great night's sleep. Visitors often find the beds to be comfortable and the rooms spacious, ensuring a restful stay. The staff is noted for being welcoming and polite, adding to the overall level of comfort. Some rooms feature nice, big beds that provide additional space for relaxation.
Despite these positive aspects, there are occasional reports of less desirable conditions, with issues such as stains, lack of cleanliness, and bedbugs affecting the experience for a few guests. Concerns about room fixtures and the functionality of bathroom doors are also mentioned. Overall, while there are some consistent positives regarding the beds, the experience can vary depending on room maintenance and the specific accommodations provided.
Cleanliness
Amber Guesthouse presents serious cleanliness issues as highlighted by past guests. Many reports describe the property as being in a very poor state regarding hygiene. The rooms and bathrooms often show signs of neglect, including mold, dust, and general dirtiness. Numerous reviews mention issues like dirty carpets, moldy showers, and cigarette burns on bedding, suggesting long-standing issues. Additionally, some guests have had unfortunate experiences with bites, possibly indicating the presence of bed bugs. Guests also noted a pervasive odor of stale smoke and dampness throughout the property. The overall impression is that Amber Guesthouse struggles with severe upkeep challenges, making it a less than ideal choice for travelers concerned about cleanliness and comfort.
Staff
Amber Guesthouse receives mixed reviews regarding its staff, but several positive impressions stand out. Many guests highlight the friendliness and welcoming nature of the staff, with some specifically mentioning the owner as exceptionally amiable. The reception staff are frequently described as helpful and attentive, contributing to an overall supportive environment. Despite some logistical challenges, there is a consistent emphasis on feeling welcome and cared for, especially during difficult times. This approachability and willingness to assist guests enhance the overall experience, making the service aspect of the guesthouse noteworthy.
However, potential guests might want to consider some drawbacks noted in other reviews, such as occasional issues with reservation management and cleanliness. It’s mentioned that there is staff available to assist if needed, although their approach was sometimes unconventional, as indicated by some unusual occurrences. While several reviews express dissatisfaction, primarily regarding the facilities, attention to the guests' needs by the staff remains a key aspect positively acknowledged by many visitors.
No, Amber Guesthouse doesn't have any pool.
No, a spa isn't available at Amber Guesthouse.
No, Amber Guesthouse doesn't allow dogs.
No, parking facilities aren't available at Amber Guesthouse.