The Holiday Inn Express Bilbao Airport by IHG, is highly praised for its strategic location close to Bilbao Airport, making it convenient for those needing to catch early or late flights. The complementary shuttle service to and from the airport enhances its appeal. Despite its proximity to the airport, the hotel offers a tranquil environment, ensuring a restful stay. The access to car rental services and ample free parking further boost its practicality for travelers.
Breakfast is another standout feature, starting early at 5 am to accommodate travelers. The plentiful and fresh continental buffet receives positive feedback, although some guests desire more variety including hot items like bacon or eggs. For those with early departures, the provision of breakfast bags to go is appreciated.
The dining options have mixed reviews with some guests enjoying the convenience and taste of meals at the in-house restaurant, while others are critical of high prices and limited menu options. Service during dinner can be slow and disorganized at times, but the complimentary welcome drinks or coffee/tea receive praise.
Room cleanliness, comfort and modernity are consistently highlighted with many noting the spacious and well-equipped nature of the rooms. However, some guests find the rooms small and report issues with noise and temperature control. The hotel's housekeeping receives commendation for maintaining high cleanliness standards despite some dated decor and minor wear and tear.
The staff is frequently praised for their friendly, welcoming and professional demeanor, particularly at the reception. While some guests experienced poor communication or inattentiveness, the majority found the staff helpful and courteous.
The free Wi-Fi receives mixed reviews; while many appreciate its availability and decent connection, others encounter weak signals and connectivity issues in certain areas. Guests also note the absence of streaming capabilities on the in-room TVs.
The hotel excels in providing convenient and secure parking with many guests highlighting the ample free spaces and ease of access. The parking facilities contribute significantly to the hotel's appeal, especially for those leaving their vehicles for extended periods.
Families find the hotel accommodating with family rooms, baby cots, high chairs and a play area, though room size can be a concern for larger groups. The free airport shuttle adds to the convenience for families traveling with children.
Bed comfort is a mixed bag with many guests appreciating the quality and cleanliness of the main beds, but some find them too firm or outdated. The sofa beds, often used for children, also receive criticism for being uncomfortable.
Overall, the Holiday Inn Express Bilbao Airport, while not luxurious, offers a reliable and cost-effective option for travelers, particularly those in transit. Its cleanliness, location and the convenience of services such as the shuttle and parking make it a well-rounded choice for short stays near Bilbao Airport.
NH Bilbao Deusto is highly regarded for its strategic location, offering easy access to key attractions in Bilbao, such as the Guggenheim Museum and the historic old town. The hotel is situated in a calm residential area, well-connected by public transportation, facilitating convenient exploration of the city. Guests appreciate the proximity to local shops, bars, restaurants and the riverfront, enhancing the overall experience. Additionally, parking availability, although sometimes at a fee, is appreciated by those traveling by car.
The breakfast at NH Bilbao Deusto is frequently praised for its wide variety and high quality, featuring fresh fruit, assorted breads, sweet pastries, gluten-free options and both vegetarian and meat dishes. Although some guests find the breakfast overpriced and occasionally disorganized during peak times, the majority of reviews highlight the generous and delicious offerings.
Guests have mixed feelings about the rooms. They appreciate the spaciousness, cleanliness, comfortable bedding and modern amenities like air conditioning and US sockets. However, some rooms are noted to be small, outdated and lacking in soundproofing with minor maintenance issues such as musty smells and peeling wallpaper. Despite these concerns, the rooms generally offer a comfortable and convenient stay.
Cleanliness is generally a strong point for NH Bilbao Deusto with many guests describing the hotel as exceptionally clean. The friendly and helpful staff further enhance the clean and cozy atmosphere. However, occasional lapses in cleanliness, such as dirty carpets and overlooked maintenance, are noted by some guests.
The exceptional staff at NH Bilbao Deusto receive consistent praise for their friendliness, attentiveness and professionalism. The warm welcome, multilingual capabilities and helpful advice from the reception team, particularly individuals like Felix, contribute to a pleasant experience for guests. Housekeeping and other personnel are also recognized for their courteous and professional manner.
While some guests report excellent and reliable Wi-Fi, many others experience slow speeds, unstable connections and poor signals, especially on higher floors. The hotel could benefit from improving and stabilizing its Wi-Fi services to meet the satisfaction of all visitors.
Parking at NH Bilbao Deusto is a mixed experience. The secure, convenient underground parking is appreciated, although navigating the narrow, tight spaces can be challenging for larger vehicles. The cost of parking receives criticism, but alternatives such as public garages and street parking nearby are available.
The beds at NH Bilbao Deusto are generally praised for their comfort with many guests highlighting the large, spacious beds and comfortable pillows. Despite minor complaints about mattresses being too hard or soft and double beds comprising two single beds pushed together, the overall consensus affirms that the beds provide a satisfactory sleeping experience.
As a three-star hotel, NH Bilbao Deusto offers a standard city hotel experience with good value for money, especially for short stays or business trips. The exceptional breakfast and business-friendly atmosphere are notable highlights, although some guests feel the hotel could better align with NH brand standards.
Business travelers appreciate the hotel's strategic location, modern infrastructure and business-friendly amenities, such as a business center and collaborative workspaces. The combination of its location and facilities makes it an attractive choice for business travelers.
NH Bilbao Deusto is generally pet-friendly, allowing guests to bring their dogs and ensuring a comfortable stay for both pets and owners. However, minor inconveniences such as additional fees, less favorable room assignments and the lack of dog-specific amenities are noted by some guests.
Overall, NH Bilbao Deusto is a well-located, comfortable and friendly hotel with a few areas for improvement, making it a favored choice for exploring Bilbao.
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