Royal Hotel
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Summary of reviewsRoyal Hotel in Dingwall, boasting a central and convenient location near the NC500 route, is highly regarded by guests for its prime positioning on the High Street. Its proximity to the train station, local shops, bus stops and nearby attractions makes it an accessible and economical choice for travelers. Although a few guests encountered difficulties locating the property, the benefits of its strategic location, including ease of access by both car and public transport, generally outweigh this minor inconvenience.
The breakfast experience at Royal Hotel is notably mixed. Positive reviews highlight a delightful continental spread with croissants, coffee, juice, toast, cereals and yogurts, which some consider an excellent inclusion for a budget-friendly hotel. However, issues such as a lack of hot options, unclean areas, insufficient supplies and the occasional need to visit an adjacent hotel for breakfast have been points of contention. Despite the considerable dissatisfaction noted by some, a new manager's efforts to improve breakfast services have been acknowledged as promising.
Rooms at Royal Hotel receive varied feedback. Positive comments focus on spaciousness, cleanliness and comfortable beds with new furniture and clean bathrooms receiving particular praise. However, maintenance issues such as broken windows, malfunctioning fixtures, unpleasant odors and inconsistencies between advertised photos and actual rooms have been significant drawbacks for some guests. Yet, the staff's kindness and understanding have also been highlighted, contributing to some guests' overall positive experiences.
Cleanliness reviews are similarly mixed. Some guests report spotless rooms and immaculate bathrooms, but a considerable number of reviews highlight issues such as dirty bed linen, mold, dust, cobwebs and unclean bathrooms with various hygiene issues. These contrasting cleanliness standards suggest a need for significant improvements to meet general guest expectations.
The staff at Royal Hotel generally receive positive remarks for their friendliness and helpfulness with specific staff members singled out for exceptional service. Although occasional staff shortages and unprofessional behavior from a few individuals were noted, the predominant sentiment is that the staff are welcoming and committed to enhancing guests' experiences.
Wi-Fi connectivity at the lodge varies with some guests experiencing good connectivity while others report significant issues such as weak signals or limited access, indicating a need for better coverage throughout the premises.
Finally, the beds at Royal Hotel evoke mixed reactions. While some guests find them comfortable, many others express dissatisfaction due to narrow, dated and uncomfortable mattresses with reports of beds dipping, being in disrepair or associated with cleanliness issues.
Overall, Royal Hotel offers a centrally located, budget-friendly option with potential areas for improvement, particularly in maintenance, cleanliness and breakfast services. The friendly and helpful staff stand out as a significant positive aspect, enhancing the overall guest experience.
The breakfast experience at Royal Hotel is notably mixed. Positive reviews highlight a delightful continental spread with croissants, coffee, juice, toast, cereals and yogurts, which some consider an excellent inclusion for a budget-friendly hotel. However, issues such as a lack of hot options, unclean areas, insufficient supplies and the occasional need to visit an adjacent hotel for breakfast have been points of contention. Despite the considerable dissatisfaction noted by some, a new manager's efforts to improve breakfast services have been acknowledged as promising.
Rooms at Royal Hotel receive varied feedback. Positive comments focus on spaciousness, cleanliness and comfortable beds with new furniture and clean bathrooms receiving particular praise. However, maintenance issues such as broken windows, malfunctioning fixtures, unpleasant odors and inconsistencies between advertised photos and actual rooms have been significant drawbacks for some guests. Yet, the staff's kindness and understanding have also been highlighted, contributing to some guests' overall positive experiences.
Cleanliness reviews are similarly mixed. Some guests report spotless rooms and immaculate bathrooms, but a considerable number of reviews highlight issues such as dirty bed linen, mold, dust, cobwebs and unclean bathrooms with various hygiene issues. These contrasting cleanliness standards suggest a need for significant improvements to meet general guest expectations.
The staff at Royal Hotel generally receive positive remarks for their friendliness and helpfulness with specific staff members singled out for exceptional service. Although occasional staff shortages and unprofessional behavior from a few individuals were noted, the predominant sentiment is that the staff are welcoming and committed to enhancing guests' experiences.
Wi-Fi connectivity at the lodge varies with some guests experiencing good connectivity while others report significant issues such as weak signals or limited access, indicating a need for better coverage throughout the premises.
Finally, the beds at Royal Hotel evoke mixed reactions. While some guests find them comfortable, many others express dissatisfaction due to narrow, dated and uncomfortable mattresses with reports of beds dipping, being in disrepair or associated with cleanliness issues.
Overall, Royal Hotel offers a centrally located, budget-friendly option with potential areas for improvement, particularly in maintenance, cleanliness and breakfast services. The friendly and helpful staff stand out as a significant positive aspect, enhancing the overall guest experience.
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Guest Reviews
Royal Hotel boasts an enviable location at the heart of Dingwall, making it a convenient choice for travelers. Situated near the NC500 route, it serves as a perfect starting point for those embarking on this scenic drive. Guests appreciate its proximity to the train station with many reviews highlighting the short walk required to reach it. The central position on the High Street ensures easy access to local shops, bus stops and nearby attractions.
The hotel's location is frequently praised for being convenient and easy to find, whether arriving by car or public transport. It is ideally located for various needs, from attending football training to exploring the town's amenities. Many reviews indicate that the Royal Hotel offers good value for money, considering its strategic positioning.
Despite a few mentions of difficulty in finding the property, largely due to a different name being used, guests generally find that the advantages of its central location outweigh this minor inconvenience. The surrounding area’s accessibility and the availability of nearby parking further enhance its appeal for those traveling by road.
In summary, the Royal Hotel's central and convenient location in Dingwall is a major highlight for most guests, providing a practical and accessible base for a variety of travel needs.
The breakfast experience at Royal Hotel received a mix of feedback from guests. Positive comments highlight a delightful continental offering, featuring sweet croissants, coffee, juice, toasts with jam, cereals, yoghurts and ample portions. Some guests have praised the complementary and excellent breakfast, considering it a great inclusion for a budget-friendly hotel.
However, several reviews pointed out significant drawbacks. Issues like a lack of hot breakfast options, unclean breakfast areas and insufficient utensils and food supplies were noted. In some instances, guests had to visit an adjacent hotel for their breakfast, which proved inconvenient for many. Complaints about mouldy food, off milk and lack of basic items like jam for toast also surfaced. Additionally, some guests were disappointed to arrive for breakfast only to find nothing available, despite it being advertised as included.
A notable mention of a new manager seeking to improve services brings a ray of hope, suggesting potential for future improvements. Overall, while some guests found the breakfast satisfactory or even excellent, others faced considerable dissatisfaction with the breakfast arrangements.
Visitors to Royal Hotel have shared mixed experiences regarding the rooms. On the positive side, many appreciated the room sizes, describing them as spacious and well set out. Cleanliness was frequently highlighted with numerous guests commenting on clean, tidy and welcoming environments. The beds were often described as comfy, contributing to an overall sense of comfort for some visitors. The new furniture and clean bathrooms, including modern fixtures, were well-received.
However, there were significant concerns raised. Many guests noted maintenance issues such as broken windows, missing bed slats and malfunctioning fixtures like towel rails and toilet seats. Several rooms appeared to fall short of expected standards with reports of unpleasant odors, dustiness and even dirty sheets. Issues like non-functional heating, lack of towels and problems with showers added to the dissatisfaction.
Some rooms were in the midst of renovations, which resulted in a mix of old and new furnishings that didn't always mesh well. Discrepancies between advertised photos and the actual rooms left some guests feeling misled. Noise, smoke smells and overall shabby conditions were other recurring complaints.
In terms of service, the staff received praise for their kindness and understanding with some guests highlighting exceptional service experiences. Despite the varied experiences, the positive aspects of room size, cleanliness and new furniture seemed to balance out the negative feedback for some visitors.
Visitors to Royal Hotel have had mixed experiences with the beds. On the positive side, several guests found the beds to be comfortable or even described them as comfy, allowing for a decent sleep. However, these reviews are contrasted by numerous complaints about the state and comfort of the beds. Many guests mentioned that the beds were narrow, dated and extremely uncomfortable with some even describing the mattresses as tough or springy. There were reports of beds dipping in the center and being in disrepair and in some instances, beds were covered in dead bugs or associated with bed bugs. Additionally, some noted that the sheets were worn or stained and a few had to request room changes due to the unsatisfactory condition of the beds. Overall, while some found the sleeping arrangements adequate, many others expressed significant dissatisfaction with the condition and comfort of the beds at the lodge.
Royal Hotel has received a significant amount of feedback regarding its cleanliness with mixed reviews. On the positive side, some guests found the rooms to be neat, clean and spotless with immaculate en suite bathrooms. There were mentions of clean bedding and laundry and some visitors found their stay comfortable, highlighting that the house itself was very clean.
However, a considerable number of reviews were less favorable. There were numerous complaints about rooms being very small and lacking proper cleaning with reports of dirty bed linen, black mold, dust, cobwebs and unsatisfactory bathroom conditions. Specific issues mentioned included urine in toilets, soap scum in showers and carpets that had not been vacuumed for months. Some guests even reported bloodstained bedding, damp walls and collapsing ceilings in corridors.
Guests noted that rooms were often full of dirt and hair and that the cleanliness was completely unsatisfactory. The presence of long black hairs on and in the beds, dirty linens and questionable mattresses were recurring themes. The extreme state of the cleaners also extended to unclean bathrooms with signs of mold, toothpaste smears, clogged showers and faecal marks in toilets.
Several reviews highlighted issues with hygiene and maintenance, such as wet floors, no soap, stained bedding and broken furniture. The overall experience for some was so poor it became laughable, though it provided a bed for the night. Unfortunately, guests also reported unpleasant smells throughout.
The overall review of Royal Hotel paints a picture of a hotel that needs significant improvements in cleanliness and maintenance to meet guests' expectations and standards.
The staff at Royal Hotel receive frequently positive remarks from guests for their friendliness and helpfulness. Many reviewers highlighted a warm welcome, assistance with luggage and valuable local information provided upon arrival. Several staff members, including William, Donald and the manager, were specifically praised for their exceptional kindness, humor and attentiveness. Guests mentioned that the young lad on duty and the young girl at check-in were lovely and overall, the staff at the lodge were described as accommodating, pleasant, informative and attentive.
However, the reviews also identified challenges, especially concerning occasional staff shortages leading to stressed behavior despite their helpful efforts. There were a few mentions of unprofessional and rude attitudes from some staff members, including a receptionist who appeared rushed and moody and instances of unfriendliness from the owner. A few guests reported issues such as difficulties with credit card payments and being disturbed late at night.
Despite these occasional negatives, the overarching sentiment was that the staff were predominantly friendly, welcoming and committed to ensuring a pleasant stay for their guests.
Guests at Royal Hotel have had varying experiences with the Wi-Fi. While some found that the Wi-Fi worked well and provided good connectivity, others faced significant challenges. Issues reported include non-existent Wi-Fi, poor or unreliable connection with low signal strength and Wi-Fi being limited to certain areas, specifically only in the reception. Some guests mentioned difficulties in accessing both the internet and phone signals from their rooms, indicating a need for improvement in Wi-Fi coverage throughout the hotel.
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Location
The hotel's location is frequently praised for being convenient and easy to find, whether arriving by car or public transport. It is ideally located for various needs, from attending football training to exploring the town's amenities. Many reviews indicate that the Royal Hotel offers good value for money, considering its strategic positioning.
Despite a few mentions of difficulty in finding the property, largely due to a different name being used, guests generally find that the advantages of its central location outweigh this minor inconvenience. The surrounding area’s accessibility and the availability of nearby parking further enhance its appeal for those traveling by road.
In summary, the Royal Hotel's central and convenient location in Dingwall is a major highlight for most guests, providing a practical and accessible base for a variety of travel needs.
Breakfast
However, several reviews pointed out significant drawbacks. Issues like a lack of hot breakfast options, unclean breakfast areas and insufficient utensils and food supplies were noted. In some instances, guests had to visit an adjacent hotel for their breakfast, which proved inconvenient for many. Complaints about mouldy food, off milk and lack of basic items like jam for toast also surfaced. Additionally, some guests were disappointed to arrive for breakfast only to find nothing available, despite it being advertised as included.
A notable mention of a new manager seeking to improve services brings a ray of hope, suggesting potential for future improvements. Overall, while some guests found the breakfast satisfactory or even excellent, others faced considerable dissatisfaction with the breakfast arrangements.
Rooms
However, there were significant concerns raised. Many guests noted maintenance issues such as broken windows, missing bed slats and malfunctioning fixtures like towel rails and toilet seats. Several rooms appeared to fall short of expected standards with reports of unpleasant odors, dustiness and even dirty sheets. Issues like non-functional heating, lack of towels and problems with showers added to the dissatisfaction.
Some rooms were in the midst of renovations, which resulted in a mix of old and new furnishings that didn't always mesh well. Discrepancies between advertised photos and the actual rooms left some guests feeling misled. Noise, smoke smells and overall shabby conditions were other recurring complaints.
In terms of service, the staff received praise for their kindness and understanding with some guests highlighting exceptional service experiences. Despite the varied experiences, the positive aspects of room size, cleanliness and new furniture seemed to balance out the negative feedback for some visitors.
Beds
Cleanliness
However, a considerable number of reviews were less favorable. There were numerous complaints about rooms being very small and lacking proper cleaning with reports of dirty bed linen, black mold, dust, cobwebs and unsatisfactory bathroom conditions. Specific issues mentioned included urine in toilets, soap scum in showers and carpets that had not been vacuumed for months. Some guests even reported bloodstained bedding, damp walls and collapsing ceilings in corridors.
Guests noted that rooms were often full of dirt and hair and that the cleanliness was completely unsatisfactory. The presence of long black hairs on and in the beds, dirty linens and questionable mattresses were recurring themes. The extreme state of the cleaners also extended to unclean bathrooms with signs of mold, toothpaste smears, clogged showers and faecal marks in toilets.
Several reviews highlighted issues with hygiene and maintenance, such as wet floors, no soap, stained bedding and broken furniture. The overall experience for some was so poor it became laughable, though it provided a bed for the night. Unfortunately, guests also reported unpleasant smells throughout.
The overall review of Royal Hotel paints a picture of a hotel that needs significant improvements in cleanliness and maintenance to meet guests' expectations and standards.
Staff
However, the reviews also identified challenges, especially concerning occasional staff shortages leading to stressed behavior despite their helpful efforts. There were a few mentions of unprofessional and rude attitudes from some staff members, including a receptionist who appeared rushed and moody and instances of unfriendliness from the owner. A few guests reported issues such as difficulties with credit card payments and being disturbed late at night.
Despite these occasional negatives, the overarching sentiment was that the staff were predominantly friendly, welcoming and committed to ensuring a pleasant stay for their guests.
Wi-Fi
No, Royal Hotel doesn't have any pool.
No, a spa isn't available at Royal Hotel.
No, Royal Hotel doesn't allow dogs.
No, parking facilities aren't available at Royal Hotel.
No, Royal Hotel doesn't have a gym.
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