Ezdan Hotel West Bay
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Summary of reviewsEzdan Hotel West Bay is frequently commended for its prime location in Doha’s bustling business district, making it an excellent base for both business and leisure travelers. Its proximity to notable attractions like the Corniche, West Bay, Souq Waqif, Katara and The Pearl, along with easy access to transportation hubs, supermarkets and dining options, further enhances its appeal. Guests also appreciate the beautiful urban and sea views, especially from higher floors and the competitive pricing and parking availability, enriching the visitor experience.
Breakfast at the hotel generally receives positive feedback for its variety and taste with guests enjoying the extensive spread. However, some diners experience overcrowding, limited cuisine options after multiple days and occasional issues with food quality and seating capacity. While improvements in fresh juice offerings and vegetarian options could enhance the breakfast experience, it remains a favored feature for many guests.
Dinner at Ezdan Hotel West Bay, particularly at the Abajour restaurant, garners high praise for its fresh and quality offerings. Guests value the availability of diverse food choices and non-alcoholic drinks. Despite some criticisms regarding narrow bathroom spaces and specific instances of maintenance issues, the overall dining experience is positively regarded.
Rooms in the hotel are a point of contention with some guests praising the spaciousness, cleanliness and excellent views from higher floors. Well-equipped kitchens and comfortable beds enhance the stay for many. However, several reviews highlight issues such as old furniture, cleanliness inconsistencies and maintenance problems. Reports of noise, inadequate bathroom facilities and delayed housekeeping indicate areas needing improvement to ensure a more consistent guest experience.
Cleanliness within the hotel varies with some guests noting extremely clean rooms and facilities like the gym, while others point out significant shortcomings such as dirty communal areas, inconsistent housekeeping and maintenance issues that affect overall satisfaction.
The hotel staff receive mixed reviews; many guests commend the friendliness and helpfulness of specific staff members, contributing positively to their stay. However, there are frequent complaints about unprofessional behavior, long check-in times and inadequate staffing at the reception, indicating a need for service improvements.
WiFi services at Ezdan Hotel West Bay generally meet guest requirements for strong and fast connections, though some experience periodic disruptions and slow speeds. Suggestions for smoother connectivity highlight areas for enhancement.
The spa and gym facilities at the hotel are well-received with the gym noted for its cleanliness, spaciousness and array of equipment. The spa services are complimented for their relaxing and rejuvenating experiences, despite some repairs needed in the sauna and steam room areas.
The swimming pool area is a significant attraction, particularly for families, offering clean, spacious pools and child-friendly environments. The fourth-floor amenities bolster the comprehensive recreational offerings, although some guests note the pool water can be cold and the area can become crowded.
Parking facilities are generally sufficient and convenient with free and secure parking across multiple floors. Some guests face challenges with organization and congestion in the parking area, particularly during busy times, but the proximity to essential services and clarity in navigation could improve the parking experience.
Ezdan Hotel West Bay stands out as a family-friendly destination, praised for its secure, activity-rich environment and accommodating staff. Spacious apartments and numerous amenities cater well to families, although occasional room allocation issues are noted.
Overall, while challenges remain, particularly in room maintenance, cleanliness and staff service consistency, the positive aspects of location, amenities and family-friendly features make Ezdan Hotel West Bay a popular choice for many visitors.
Categories
Breakfast at the hotel generally receives positive feedback for its variety and taste with guests enjoying the extensive spread. However, some diners experience overcrowding, limited cuisine options after multiple days and occasional issues with food quality and seating capacity. While improvements in fresh juice offerings and vegetarian options could enhance the breakfast experience, it remains a favored feature for many guests.
Dinner at Ezdan Hotel West Bay, particularly at the Abajour restaurant, garners high praise for its fresh and quality offerings. Guests value the availability of diverse food choices and non-alcoholic drinks. Despite some criticisms regarding narrow bathroom spaces and specific instances of maintenance issues, the overall dining experience is positively regarded.
Rooms in the hotel are a point of contention with some guests praising the spaciousness, cleanliness and excellent views from higher floors. Well-equipped kitchens and comfortable beds enhance the stay for many. However, several reviews highlight issues such as old furniture, cleanliness inconsistencies and maintenance problems. Reports of noise, inadequate bathroom facilities and delayed housekeeping indicate areas needing improvement to ensure a more consistent guest experience.
Cleanliness within the hotel varies with some guests noting extremely clean rooms and facilities like the gym, while others point out significant shortcomings such as dirty communal areas, inconsistent housekeeping and maintenance issues that affect overall satisfaction.
The hotel staff receive mixed reviews; many guests commend the friendliness and helpfulness of specific staff members, contributing positively to their stay. However, there are frequent complaints about unprofessional behavior, long check-in times and inadequate staffing at the reception, indicating a need for service improvements.
WiFi services at Ezdan Hotel West Bay generally meet guest requirements for strong and fast connections, though some experience periodic disruptions and slow speeds. Suggestions for smoother connectivity highlight areas for enhancement.
The spa and gym facilities at the hotel are well-received with the gym noted for its cleanliness, spaciousness and array of equipment. The spa services are complimented for their relaxing and rejuvenating experiences, despite some repairs needed in the sauna and steam room areas.
The swimming pool area is a significant attraction, particularly for families, offering clean, spacious pools and child-friendly environments. The fourth-floor amenities bolster the comprehensive recreational offerings, although some guests note the pool water can be cold and the area can become crowded.
Parking facilities are generally sufficient and convenient with free and secure parking across multiple floors. Some guests face challenges with organization and congestion in the parking area, particularly during busy times, but the proximity to essential services and clarity in navigation could improve the parking experience.
Ezdan Hotel West Bay stands out as a family-friendly destination, praised for its secure, activity-rich environment and accommodating staff. Spacious apartments and numerous amenities cater well to families, although occasional room allocation issues are noted.
Overall, while challenges remain, particularly in room maintenance, cleanliness and staff service consistency, the positive aspects of location, amenities and family-friendly features make Ezdan Hotel West Bay a popular choice for many visitors.
Hotel with Free Wi-Fi
This hotel provides free Wi-Fi throughout the property. While some guests have reported occasional disruptions, it remains a popular option.
Accessible Hotel
Ezdan Hotel Doha features accessible rooms and facilities designed to accommodate guests with disabilities. These include roll-in showers, grab bars, and accessible elevators to ensure ease of movement within the hotel.
Hotel with Children's Pool
Offers a children's swimming pool and provides both outdoor and indoor play areas for kids. This creates a comprehensive environment for children's recreation.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Children's Pool Outdoor Pool
Business Hotel
Hotel with Gym
4-Star Hotel
Skyscraper Hotel
Hotel with Outdoor Pool
Guest Reviews
Ezdan Hotel West Bay is frequently praised for its enviable location in the heart of Doha's business district. Visitors find it conveniently situated near major tourist attractions, transportation hubs like the metro station and essential services including supermarkets, pharmacies and a variety of dining options. Guests particularly appreciate its proximity to the Corniche, offering easy access to leisurely strolls by the seaside.
The hotel's location is described as ideal with many noting its strategic placement for both business and leisure activities. Many reviews highlight the ease of access to key areas such as West Bay, DECC, Souq Waqif, Katara and The Pearl, making it a great base for exploring the city. The area is considered safe and peaceful, adding to the overall positive experience.
In addition to its central location, the hotel offers beautiful views of the city, sea and iconic towers, especially from upper-story rooms. Parking availability and competitive pricing also contribute to the hotel’s appeal, especially during busy times.
While there are some notes of dissatisfaction regarding management and service, the general consensus is that Ezdan Hotel West Bay’s location, combined with its cleanliness and amenities, make it a strong choice for visitors keen on exploring Doha with ease.
Breakfast at Ezdan Hotel West Bay receives mixed reviews, ranging from fantastic and varied to poor and disappointing. Guests appreciate the extensive variety and deliciousness of the breakfast spread, noting the wide range of food options. The breakfast is often described as tasty, lovely and satisfying, earning praise for its cleanliness and the freshness of the meals served daily.
However, there are also criticisms. Some guests feel the breakfast lacks variety over multiple days with limited choices for specific cuisines like Oriental and American. Issues such as overcrowded breakfast areas, insufficient seating and lack of fresh juices have been mentioned. Concerns about food quality, particularly regarding certain items like hotdogs and the high cost for children's breakfast also arise.
Despite these drawbacks, many guests highlight the extensive and varied spread, describing it as excellent. While fresh juices and better vegetarian options could enhance the experience, the breakfast remains a notable feature of the hotel with sufficient and tasty options for most guests.
Dinner at Ezdan Hotel West Bay garners positive feedback from many guests. The Abajour restaurant, located underneath the hotel, is frequently praised and described as excellent. The food is noted for its fresh taste and guests appreciate the availability of bars offering food and non-alcoholic drinks.
However, some aspects do receive criticism. The bathrooms in rooms are considered narrow and floors are noted as unclean. Moreover, there is a mention of a mismatch in food diversity expectations from caterers at the pool. While room service and the Thurya restaurant are mentioned, mixed feelings are expressed about the breakfast and lunch options, particularly in comparison to their pricing. Despite these concerns, the hotel does offer lunch and breakfast at very low prices for residents, which some guests find acceptable given the cost.
Ezdan Hotel West Bay receives mixed reviews from its guests regarding the room experience. Many guests appreciate the spaciousness of certain rooms and apartments, noting that they are well-equipped, clean and offer fantastic views of Doha, especially the sea view from higher floors. The kitchens in some units were particularly highlighted for their exceptional facilities. The comfortable beds and the large room sizes in parts of the hotel contribute positively to the overall stay with some rooms described as cozy and pleasant.
However, the hotel also faces numerous criticisms. Several reviews indicate that many rooms are small, poorly maintained and in need of renovation. Guests frequently mentioned issues such as old furniture, bad smells, dirty conditions and inadequate bathroom facilities, including narrow showers and plumbing problems. Moreover, some rooms were found to be noisy due to a lack of sound insulation and instances of dirt and cockroach infestations were reported.
Housekeeping and cleanliness draw mixed feelings; while some rooms were noted to be very clean, other reviews pointed out inconsistencies and poor cleaning standards with some rooms not being serviced during the stay. Guests also faced extended waiting times at check-in and the hotel appeared overcrowded at times. Additionally, there were several complaints about the lack of amenities like kettles, hairdryers and the handling of room service requests.
In conclusion, while some guests experienced a comfortable and enjoyable stay with good views and spacious accommodation, others were dissatisfied with the cleanliness, maintenance and size of rooms, indicating a need for significant improvements in these areas to enhance the guest experience at Ezdan Hotel West Bay.
While 'Ezdan Hotel West Bay' boasts some comfortable beds and spacious king-size options, guest feedback indicates a mix of experiences regarding bed comfort and quality. Many reviewers found the beds to be incredibly comfortable, cozy and pleasant to sleep on, contributing to a restful stay. Some compliments included beds being big and mattress comforts that ensured a good night's sleep.
However, several guests reported issues with bed comfort and cleanliness. Complaints included old and worn-out mattresses, uncomfortable springs and stained bed linens. There were also mentions of hard and noisy mattresses, making sleep less pleasant. Discomfort was also noted due to small bed sizes and beds that are too hard for some guests' preferences. While some rooms had twin beds that were not requested, leading to inconvenience for couples.
Overall, while there are positive remarks about bed comfort, there are notable inconsistencies that suggest a need for improvements in mattress quality and bed maintenance to ensure a uniformly pleasant experience for all guests.
Ezdan Hotel West Bay presents a contrasting picture when it comes to cleanliness. Some guest reviews highlight clean surroundings and commendable cleanliness in certain areas like the gym and rooms, noting that they were clean, tidy and at times extremely clean. A few accolades were given to the friendly and attentive staff, including specific mentions of housekeeping supervisors. Additionally, the location is praised for its accessibility and proximity to malls and other amenities.
However, many reviews point out significant shortcomings, such as inadequate housekeeping services, rooms not being cleaned regularly and often finding areas like bathrooms, corridors and common spaces dirty. Issues such as dust, mold and bad odors are recurrent themes with some guests even reporting sightings of cockroaches and experiencing poor maintenance of the property. Problems with smelly carpets, dirty floors and unclean bathrooms are frequently mentioned. These negative experiences suggest that while some aspects of the hotel's cleanliness meet expectations, others fall critically short, affecting the overall guest experience.
The staff at Ezdan Hotel West Bay have received mixed reviews from the guests, reflecting a range of experiences. On the positive side, many guests have praised the hotel's staff for being friendly, welcoming and helpful. Notable mentions include individuals like Shahid, Ms. Rose, Mr. Waled and Mr. Abdul Qadir who were highlighted for their courteous demeanor and excellent customer service. The reception staff in some towers, such as those in Tower 2 and 4, have particularly been commended for their politeness and professional behavior. Many guests felt well-received and appreciated the hospitality and willingness of staff to assist, making their stay pleasant.
However, the hotel also faces significant criticism, especially regarding the reception staff. Numerous guests complained about unprofessional behavior, rudeness and poor responsiveness from the receptionists. Issues such as long check-in times, inadequate staffing and lack of prompt assistance have been frequently noted. Some guests also reported that staff seemed uncooperative and slow during both check-in and check-out processes. Additionally, there were incidents of staff not responding to calls and failing to meet service expectations, leading to frustration among guests.
Overall, while the friendliness and helpfulness of some staff members enhanced the experience for many, the inconsistencies in service, particularly at reception, have left other guests dissatisfied. The hotel's management may need to address these service gaps to ensure a more consistent and pleasant experience for all guests.
The WiFi experience at Ezdan Hotel West Bay has garnered mixed feedback from guests. Many appreciated the strong and fast WiFi connection throughout their stay, while others praised it as very good and reliable. However, several guests expressed concerns about the WiFi being unreliable, mentioning disruptions late at night and weak connections most of the time. Some found the service slow or observed that it disconnects after a couple of hours. A few noted that connecting to the internet was not very smooth and that improvements could be made to enhance the overall experience. Despite these issues, Wi-Fi is available throughout the hotel, albeit with periodic disruptions.
The Ezdan Hotel West Bay offers a range of spa services that guests have found to be relaxing and well-equipped. The on-site spa facilities and wellness spa have been highlighted for providing a rejuvenating experience. However, there have been instances where the sauna and steam room were under repair, which may affect the overall spa experience. Despite this, the hotel compensates with ample parking spaces for guests, ensuring convenience during their visit.
The gym at Ezdan Hotel West Bay receives a lot of praise for its cleanliness and well-maintained condition. Guests appreciate the large, spacious gym equipped with an array of exercise equipment and facilities. The availability of fresh towels in the gym showers is an added convenience. Visitors also value the connection of the gym to other hotel amenities on the fourth floor, which includes services like a supermarket and restaurant. As part of the hotel offerings, the free fitness center, along with the pool, adds to the overall positive experience at the hotel.
Ezdan Hotel West Bay offers a spacious and elegant swimming pool that is well-maintained and clean, providing a delightful spot for guests to relax and chill. The pool area is equipped with sunbeds and is highlighted as a child-friendly environment, making it a favorite among families. Kids particularly enjoy the pool and there are secure children's pools that ensure safety for younger swimmers. The hotel features multiple pools, including a standard 25-meter pool, adding to the versatility and appeal of the pool area.
Guests appreciate the hotel's numerous amenities on the fourth floor, which not only includes the expansive swimming pool but also a gym, children's play areas, basketball courts and other recreational facilities. These facilities make the hotel a hub of activity and relaxation.
However, some guests noted that the pool water can be quite cold, citing the absence of a heating system and limited sun exposure in certain areas due to the design of the hotel. Despite this, the pool's cleanliness, size and accompanying recreational options like a children's playground and bowling alley enhance the overall experience for visitors.
Though the pool can become quite crowded, it remains a valued part of the hotel's offerings. Overall, the spaciousness, cleanliness and child-friendly features of the pool area make it a strong draw for families and those looking to unwind.
Ezdan Hotel West Bay offers several parking options, including valet service and numerous car parking spaces with five floors dedicated to parking. The availability of parking spaces is generally good and parking is free, making it convenient for guests. Moreover, parking spaces are secure and there are fire exits available.
However, the parking experience isn't without its challenges. The parking area has been described as a maze and finding a proper parking spot can be difficult due to congestion. The situation is sometimes disorganized with some guests reporting that parking spaces are far from the apartments. Additionally, the entrance to Parking Level 4 has been noted as being in a state of disrepair and there is a noted lack of sufficient parking spaces during busy times.
Despite these issues, the proximity of parking spaces to the metro station and the overall availability within the same building can add a layer of convenience for hotel guests. Sufficient and secure parking lots are highlighted, but clearer information on how to obtain parking spaces and navigate the parking areas would improve the overall experience.
Ezdan Hotel West Bay emerges as a destination particularly favorable for family holidays, featuring an abundance of family-friendly amenities and activities. The children’s pool and designated areas for children's games are highlights that cater specifically to younger guests, ensuring a fun and comfortable stay. Staff demonstrate a commendable friendliness towards children, further enhancing the family-centric atmosphere.
Numerous guests have remarked on the hotel’s suitability for family stays, emphasizing a secure environment with plenty of activities designed for both kids and adults. Spacious living arrangements such as 2-bedroom and 3-bedroom apartments are available, often situated close to each other, reinforcing the convenience for larger families.
Though there are occasional misallocations of rooms with certain guests noting they were given distant or different-floor accommodations, the overall configuration is mostly family-conducive. Some reviews suggested improvements, like providing additional beds for children and clearer information about breakfast timings. However, the general sentiment points to a highly accommodating environment for family visits.
With a strategic location and a serene setting, Ezdan Hotel West Bay stands out as a top choice for families seeking a harmonious blend of relaxation and activities, promising an enjoyable and memorable stay.
Ezdan Hotel West Bay presents a mix of experiences regarding its four-star status. Several guests felt that the hotel's amenities and services were consistent with what one would expect from a four-star establishment, appreciating the overall standard and facilities provided. However, a number of reviews strongly contradicted this sentiment, citing that the hotel does not meet the expected maintenance and service levels for a four-star rating and indicating various degrees of disappointment. Despite these mixed feelings, some repeat visitors have a favorable opinion, even considering it one of their favorite places to stay and praising the luxurious feel. The hotel's affordability as a four-star option was noted positively. In summary, while some guests find Ezdan Hotel West Bay meets four-star expectations convincingly, others believe it falls short of this standard.
Located in the heart of Doha's business district, Ezdan Hotel West Bay is a highly convenient choice for business travelers. Its prime location places guests close to key business areas and main commercial spots, making commutes easy and efficient. The hotel itself is equipped with various business amenities, including meeting rooms, a business center and a conference center, which cater to all professional needs.
The hotel offers good value for money; the facilities and services provided are excellent for the price. Although some guests suggest a need for enhanced summer facilities, the overall reception and service, particularly from Arab nationals, is commendable. The presence of lino floors and a commercial mall adds to the convenience and isolation between rooms ensures a quiet working environment.
In summary, Ezdan Hotel West Bay stands out as an excellent place for business travelers seeking comfort and efficiency in a central location.
The Ezdan Hotel Doha offers a variety of accessible features, but there remains room for improvement, particularly in designs that cater to accessibility for elderly guests. The hotel's prime location provides convenient accessibility to the business area and various attractions, making it a suitable choice for those needing to move around the city easily. Guests appreciate the easy access parking, which adds to the overall convenience. While there are accessible elements present in the hotel, some reviews suggest that enhancing these features could make the stay more comfortable for all guests.
Ezdan Hotel West Bay offers a variety of family-friendly amenities that make it an appealing choice for guests traveling with children. The hotel features a well-maintained playground and a child-friendly pool with several options tailored specifically for young guests. The children's pool is noted for its security, ensuring a safe environment for kids to enjoy the water. Additionally, the fourth floor, which connects all hotel towers, houses a diverse range of services, including a gym, multiple playgrounds, a basketball court and other sports facilities, along with the swimming pool. While the pool area sometimes faces issues with water cleanliness, the abundance of activities such as games and toys available for children make it a vibrant place for family enjoyment.
The outdoor pool at Ezdan Hotel West Bay is a standout feature frequently highlighted in guest reviews. Many visitors commend the pool's impressive size with some noting it as one of the biggest they've encountered. The pool's view adds to its appeal, offering a pleasing backdrop for relaxation. Guests appreciate the hotel's comprehensive facilities that include not just the outdoor pool but also amenities like a gym, a children's play area, basketball courts and playgrounds, all conveniently located on the fourth floor, which connects all hotel towers.
While generally well-maintained and clean, a few areas could use improvement, such as the water temperature which can be quite cold due to the lack of a heater. Some guests have also mentioned that the pool can become crowded at times. Despite these minor setbacks, the outdoor pool remains a preferred choice for those looking to chill and enjoy an open-air swimming experience, distinguishing Ezdan Hotel from others that offer mainly indoor pools.
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Location
The hotel's location is described as ideal with many noting its strategic placement for both business and leisure activities. Many reviews highlight the ease of access to key areas such as West Bay, DECC, Souq Waqif, Katara and The Pearl, making it a great base for exploring the city. The area is considered safe and peaceful, adding to the overall positive experience.
In addition to its central location, the hotel offers beautiful views of the city, sea and iconic towers, especially from upper-story rooms. Parking availability and competitive pricing also contribute to the hotel’s appeal, especially during busy times.
While there are some notes of dissatisfaction regarding management and service, the general consensus is that Ezdan Hotel West Bay’s location, combined with its cleanliness and amenities, make it a strong choice for visitors keen on exploring Doha with ease.
Breakfast
However, there are also criticisms. Some guests feel the breakfast lacks variety over multiple days with limited choices for specific cuisines like Oriental and American. Issues such as overcrowded breakfast areas, insufficient seating and lack of fresh juices have been mentioned. Concerns about food quality, particularly regarding certain items like hotdogs and the high cost for children's breakfast also arise.
Despite these drawbacks, many guests highlight the extensive and varied spread, describing it as excellent. While fresh juices and better vegetarian options could enhance the experience, the breakfast remains a notable feature of the hotel with sufficient and tasty options for most guests.
Dinner
However, some aspects do receive criticism. The bathrooms in rooms are considered narrow and floors are noted as unclean. Moreover, there is a mention of a mismatch in food diversity expectations from caterers at the pool. While room service and the Thurya restaurant are mentioned, mixed feelings are expressed about the breakfast and lunch options, particularly in comparison to their pricing. Despite these concerns, the hotel does offer lunch and breakfast at very low prices for residents, which some guests find acceptable given the cost.
Rooms
However, the hotel also faces numerous criticisms. Several reviews indicate that many rooms are small, poorly maintained and in need of renovation. Guests frequently mentioned issues such as old furniture, bad smells, dirty conditions and inadequate bathroom facilities, including narrow showers and plumbing problems. Moreover, some rooms were found to be noisy due to a lack of sound insulation and instances of dirt and cockroach infestations were reported.
Housekeeping and cleanliness draw mixed feelings; while some rooms were noted to be very clean, other reviews pointed out inconsistencies and poor cleaning standards with some rooms not being serviced during the stay. Guests also faced extended waiting times at check-in and the hotel appeared overcrowded at times. Additionally, there were several complaints about the lack of amenities like kettles, hairdryers and the handling of room service requests.
In conclusion, while some guests experienced a comfortable and enjoyable stay with good views and spacious accommodation, others were dissatisfied with the cleanliness, maintenance and size of rooms, indicating a need for significant improvements in these areas to enhance the guest experience at Ezdan Hotel West Bay.
Beds
However, several guests reported issues with bed comfort and cleanliness. Complaints included old and worn-out mattresses, uncomfortable springs and stained bed linens. There were also mentions of hard and noisy mattresses, making sleep less pleasant. Discomfort was also noted due to small bed sizes and beds that are too hard for some guests' preferences. While some rooms had twin beds that were not requested, leading to inconvenience for couples.
Overall, while there are positive remarks about bed comfort, there are notable inconsistencies that suggest a need for improvements in mattress quality and bed maintenance to ensure a uniformly pleasant experience for all guests.
Cleanliness
However, many reviews point out significant shortcomings, such as inadequate housekeeping services, rooms not being cleaned regularly and often finding areas like bathrooms, corridors and common spaces dirty. Issues such as dust, mold and bad odors are recurrent themes with some guests even reporting sightings of cockroaches and experiencing poor maintenance of the property. Problems with smelly carpets, dirty floors and unclean bathrooms are frequently mentioned. These negative experiences suggest that while some aspects of the hotel's cleanliness meet expectations, others fall critically short, affecting the overall guest experience.
Staff
However, the hotel also faces significant criticism, especially regarding the reception staff. Numerous guests complained about unprofessional behavior, rudeness and poor responsiveness from the receptionists. Issues such as long check-in times, inadequate staffing and lack of prompt assistance have been frequently noted. Some guests also reported that staff seemed uncooperative and slow during both check-in and check-out processes. Additionally, there were incidents of staff not responding to calls and failing to meet service expectations, leading to frustration among guests.
Overall, while the friendliness and helpfulness of some staff members enhanced the experience for many, the inconsistencies in service, particularly at reception, have left other guests dissatisfied. The hotel's management may need to address these service gaps to ensure a more consistent and pleasant experience for all guests.
Wi-Fi
Spa
Gym
Pool
Guests appreciate the hotel's numerous amenities on the fourth floor, which not only includes the expansive swimming pool but also a gym, children's play areas, basketball courts and other recreational facilities. These facilities make the hotel a hub of activity and relaxation.
However, some guests noted that the pool water can be quite cold, citing the absence of a heating system and limited sun exposure in certain areas due to the design of the hotel. Despite this, the pool's cleanliness, size and accompanying recreational options like a children's playground and bowling alley enhance the overall experience for visitors.
Though the pool can become quite crowded, it remains a valued part of the hotel's offerings. Overall, the spaciousness, cleanliness and child-friendly features of the pool area make it a strong draw for families and those looking to unwind.
Parking
However, the parking experience isn't without its challenges. The parking area has been described as a maze and finding a proper parking spot can be difficult due to congestion. The situation is sometimes disorganized with some guests reporting that parking spaces are far from the apartments. Additionally, the entrance to Parking Level 4 has been noted as being in a state of disrepair and there is a noted lack of sufficient parking spaces during busy times.
Despite these issues, the proximity of parking spaces to the metro station and the overall availability within the same building can add a layer of convenience for hotel guests. Sufficient and secure parking lots are highlighted, but clearer information on how to obtain parking spaces and navigate the parking areas would improve the overall experience.
Family
Numerous guests have remarked on the hotel’s suitability for family stays, emphasizing a secure environment with plenty of activities designed for both kids and adults. Spacious living arrangements such as 2-bedroom and 3-bedroom apartments are available, often situated close to each other, reinforcing the convenience for larger families.
Though there are occasional misallocations of rooms with certain guests noting they were given distant or different-floor accommodations, the overall configuration is mostly family-conducive. Some reviews suggested improvements, like providing additional beds for children and clearer information about breakfast timings. However, the general sentiment points to a highly accommodating environment for family visits.
With a strategic location and a serene setting, Ezdan Hotel West Bay stands out as a top choice for families seeking a harmonious blend of relaxation and activities, promising an enjoyable and memorable stay.
4 Star
Business
The hotel offers good value for money; the facilities and services provided are excellent for the price. Although some guests suggest a need for enhanced summer facilities, the overall reception and service, particularly from Arab nationals, is commendable. The presence of lino floors and a commercial mall adds to the convenience and isolation between rooms ensures a quiet working environment.
In summary, Ezdan Hotel West Bay stands out as an excellent place for business travelers seeking comfort and efficiency in a central location.
Accessible
Children's Pool
Outdoor Pool
While generally well-maintained and clean, a few areas could use improvement, such as the water temperature which can be quite cold due to the lack of a heater. Some guests have also mentioned that the pool can become crowded at times. Despite these minor setbacks, the outdoor pool remains a preferred choice for those looking to chill and enjoy an open-air swimming experience, distinguishing Ezdan Hotel from others that offer mainly indoor pools.
Yes, Ezdan Hotel West Bay has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
Yes, a spa is available at Ezdan Hotel West Bay.
No, Ezdan Hotel West Bay doesn't allow dogs.
No, parking facilities aren't available at Ezdan Hotel West Bay.
Yes, Ezdan Hotel West Bay has a gym.
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