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Best Western Hotel Universel Drummondville

Drummondville , 915 Rue Hains (Show on Map)

8.2

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Best Western Hotel Universel Drummondville receives high praise from its guests, primarily for its prime location, comprehensive amenities and exceptional cleanliness. Situated conveniently near Highway 20, it offers easy access to various restaurants and shops, eliminating the need for a vehicle. Guests appreciate the serene and clean environment, enhanced by spacious, modern and comfortable rooms.

The hotel's staff is frequently commended for their friendliness, professionalism and bilingual capabilities, ensuring an efficient and warm check-in experience. The in-house Pacini restaurant adds convenience, offering excellent dining options that many guests describe as five-star quality, complementing the overall stay.

The high standard of cleanliness is a standout feature, from the rooms to the common areas. The indoor heated pool is another highlight, offering a relaxing retreat praised for its cleanliness and pleasant atmosphere. Ample and secure parking facilities provide additional convenience and peace of mind.

Families find the hotel particularly accommodating with suitable amenities and a practical on-site restaurant. The hotel is also notably pet-friendly, making it an excellent choice for travelers with pets.

Though some guests felt the absence of complimentary breakfast and minor issues like occasional noise and specific cleanliness oversights were drawbacks, these concerns are outweighed by the overwhelmingly positive feedback. The combination of a prime location, helpful staff, clean and comfortable amenities and a welcoming atmosphere makes the Best Western Hotel Universel Drummondville a highly recommended stay for a variety of travelers.
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Hotel near Golf Courses

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

King Room - Non-Smoking This king room has a tea/coffee maker, flat-screen TV and a spa bath for 1 person.

King Suite This suite features a tea/coffee maker, microwave and flat-screen TV.

Queen Suite with Two Queen Beds- Non-Smoking This suite features a flat-screen TV, iPod dock and sofa. A refrigerator and coffee maker are also included.

Queen Room with Two Queen Beds - Non Smoking - Pet Friendly This quadruple room has a flat-screen TV, tea/coffee maker and air conditioning.

Queen Room with Two Queen Beds and Pool Access - Non-Smoking This quadruple room features air conditioning, flat-screen TV, small refrigerator and tea/coffee maker.

Queen Suite - Non-Smoking This suite has a flat-screen TV, tea/coffee maker and iPod dock.

Queen Room with Two Queen Beds - Non-Smoking This family room's standout feature is the pool with a view. Offering free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned family room offers a flat-screen TV with cable channels, a tea and coffee maker, a sofa, a tiled floor as well as garden views. The unit has 2 beds.

King Room with Bath Tub - Disability Access/Non-Smoking Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a sofa, a tiled floor as well as city views. The unit has 1 bed.

About Best Western Hotel Universel Drummondville

License: 057735

Guest Reviews

8.2

Very Good

Location

Best Western Hotel Universel Drummondville boasts a prime location, making it an ideal choice for travelers. Its proximity to Highway 20 ensures easy access for guests. The hotel is surrounded by a variety of restaurants and shops, making it convenient for dining and shopping without the need for a vehicle. The property is noted for its cleanliness and quiet atmosphere, offering a peaceful retreat after a busy day. Guests appreciate the spacious and comfortable rooms, along with the friendly and professional staff. The on-site pool and restaurant add to the overall convenience, creating a welcoming and enjoyable stay. Overall, the hotel's excellent location and amenities provide great value for money.

Breakfast

The breakfast experience at Best Western Hotel Universel Drummondville has garnered mixed feelings among guests. Many appreciated the quality of the breakfast, describing it as very good, satisfying and enjoyable. The service received at breakfast was often noted as pleasant and helpful, contributing positively to the overall dining experience. The partner restaurant next door offered plenty of choices and the serve-yourself style breakfast was praised for its variety and good coffee. However, a recurring sentiment among guests was disappointment over the lack of a complimentary breakfast. Many felt that for the price paid for their stay, breakfast should have been included. Despite the on-site restaurant's availability, which did provide good breakfast options, the absence of a complimentary meal was a notable letdown for several travelers.

Dinner

The dinner experience at Best Western Hotel Universel Drummondville's on-site restaurant, Pacini, has generally received positive feedback from guests. Many have highlighted the excellent and delicious meals with some describing the dining as five-star quality. Families found the restaurant practical, appreciating the convenience of not having to search for food outside the hotel. While the majority praised the quality of the food, noting that the restaurant offered very good dining options, a few guests mentioned it was somewhat expensive with limited discounts available for all meals. Despite occasional understaffing, service was often commended. Overall, the in-house dining at Pacini seems to be a reliable and enjoyable option for guests at this hotel.

Rooms

Best Western Hotel Universel in Drummondville receives high marks for its rooms, which are frequently described as clean, modern and spacious. Guests particularly appreciate the comfortable beds and spotless cleanliness of the rooms. Many find the direct pool access worth the extra cost and commend the warm and well-maintained pool. Updated bathrooms contribute to the overall positive experience.

The rooms are spacious and well-equipped, providing a relaxing and comfortable stay. Guests also value the hotel's amenities, like the Pacini restaurant, which enhance their visit. However, a few guests noted issues such as misleading room descriptions and occasional cleanliness oversights, but these seem to be exceptions rather than the rule.

Overall, the hotel offers a combination of cleanliness, comfort and useful amenities, making it a solid choice for travelers.

Beds

At the Best Western Hotel Universel Drummondville, the beds are a standout amenity that guests frequently praise. Many visitors find the accommodations spacious and the beds exceptionally comfortable, often raving about their restful experiences. The beds and linens are described as comfy and crispy fresh, adding to the overall sense of cleanliness and comfort. Pillows also receive positive mentions. Several reviewers specifically highlight the superior comfort of the king-size mattresses and the roomy feel of the beds.

However, a few guests reported issues: some found the beds a bit too hard, some mentioned uneven sides and there was an isolated report of bed bugs. Despite these occasional concerns, the majority of feedback reflects a high level of satisfaction with the bedding, contributing to a restful stay.

Cleanliness

Located in Drummondville, the Best Western Hotel Universel stands out for its commendable cleanliness and comfort. Guests consistently highlight the exceedingly clean rooms with many appreciating the modern, hardwood flooring and ultra-comfortable beds. The overall cleanliness of the premises and common areas, including a well-maintained pool and spa, often receive praise.

The hotel's surroundings are kept spotless, enhancing its modern feel and aesthetic. Many guests note the rooms' ultra-clean and recently renovated state, emphasizing the comfort of the bedding. The professional and courteous service from the staff added to the pleasant experience, complementing the pristine conditions of the hotel. Despite some isolated incidents such as cleanliness issues in specific areas or rooms, the overall consensus is overwhelmingly positive, underscoring the hotel's strong commitment to maintaining a high standard of cleanliness and comfort.

Staff

The Best Western Hotel Universel Drummondville boasts a staff that receives high praise from its guests. Visitors frequently commend the team for being exceptionally friendly, welcoming and professional. The front desk staff are often noted for their efficiency and attentiveness, ensuring a quick and pleasant check-in experience. Many guests highlight the bilingual capabilities of the staff, which adds to the overall accommodating atmosphere. The service is consistently described as exceptional with numerous mentions of courteous and polite interactions. The on-site restaurant also garners positive feedback, complementing the high quality of service provided throughout the establishment. Despite a few isolated comments regarding less friendly interactions, the overwhelming majority of reviews emphasize the staff's commitment to excellent customer service, making for a warm and hospitable stay.

Pool

'Best Western Hotel Universel Drummondville' garners high praise for its pool facilities. Numerous guests have highlighted the indoor heated pool as a major attraction, describing it as beautiful, fabulous and consistently clean. With the pool's warm and pleasant water, visitors often find it a relaxing retreat. The well-maintained surroundings and clear water add to the appeal, making it a recommended spot for a swim.

The pool area itself is appreciated for its brightness and openness, offering a pleasant atmosphere. Some guests even noted the access to the spa as an added bonus. Families, in particular, find the pool area accommodating with the hotel's proximity to other services being a plus.

Staff at the hotel receive commendable mentions for their excellent service, consistently ensuring that the pool is an enjoyable experience for all. While there were a few instances where the pool was unavailable due to reservations and some noise issues, these were outweighed by the positive experiences shared by many.

The combination of a great pool, attentive staff and clean, well-maintained facilities makes the pool at 'Best Western Hotel Universel Drummondville' a notable feature that guests eagerly recommend.

Parking

Visitors to the Best Western Hotel Universel Drummondville generally appreciate the ample parking options available at the hotel. Many guests find it convenient to have parking right outside their rooms, which adds to the overall positive experience. The gated parking lot has been mentioned as a valuable feature, providing a sense of security for their vehicles. Despite a few instances where the parking gate experienced issues or parking became noisy, the hotel consistently offers plenty of parking spaces to accommodate its guests. Overall, the parking situation at the hotel meets the needs of travelers, enhancing their stay.

Family

Best Western Hotel Universel in Drummondville offers a pleasant and comfortable experience for families traveling between Quebec and Montreal. It is appreciated for being an ideal stop with a serene and comfortable environment. The hotel features an on-site Pacini restaurant, which is practical for dining with kids. Guests find it pleasant and suitable for young families, providing a calming and friendly atmosphere. Though there may be occasional noise from children, the hotel staff is noted for their friendliness and warm welcome. Despite the higher-than-expected pricing, it is close to various services, making it a convenient and enjoyable stay for families.

Dog Friendly

The Best Western Hotel Universel Drummondville offers a truly accommodating experience for guests traveling with pets. The pet-friendly rooms are highly appreciated, particularly for their convenience, such as the ease of driving up directly to the room. This feature makes traveling with a pet hassle-free. Guests have noted that pets are made very welcome, contributing to a comfortable stay. The pet-friendly rooms are well-equipped with two queen beds, providing ample space. Additionally, no issues were reported when taking pets outside. While there was a mention of a howling dog causing some disturbance, overall, the hotel ensures a positive experience for guests with pets.

Yes, Best Western Hotel Universel Drummondville has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

No, a spa isn't available at Best Western Hotel Universel Drummondville.

Yes, Best Western Hotel Universel Drummondville welcomes dogs.

Yes, parking facilities are available at Best Western Hotel Universel Drummondville.

Yes, Best Western Hotel Universel Drummondville has a gym.

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