Al Habtoor Polo Resort
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Summary of reviewsAl Habtoor Polo Resort offers a serene and picturesque retreat outside the hustle of central Dubai, making it an ideal destination for those seeking relaxation amid lush, green surroundings. Its location is appreciated for tranquility and accessibility to attractions like Global Village and Outlet Mall. While some guests find its distance from the city center a downside, others value the escape from urban noise and traffic.
The resort garners mixed reviews for its breakfast. Some guests praise the wide selection and quality, while others highlight the need for improvements in variety and service. Similarly, the dining experience is varied with highlights including the Lebanese restaurant and The Grill Pit, but also criticisms about inconsistency in food quality and restaurant management.
The rooms are spacious and beautifully designed, featuring stunning views of the polo fields and large balconies. However, cleanliness and maintenance are common issues with reports of dusty conditions, stained carpets and malfunctioning amenities. The resort’s grounds and luxurious ambiance are well received and the professional staff frequently earn high praise for their friendliness and service quality.
Cleanliness overall is an area needing significant improvement. Many reviews detail issues with dust, unpleasant smells and even pests in villas, which are inconsistent with a five-star property expectation. The staff, however, often receive high marks for their helpfulness and friendliness, contributing significantly to positive guest experiences.
The pool area is generally appreciated for its peaceful ambiance, though some guests find it small, crowded and not temperature-controlled. Family-friendly facilities, such as private pools and horse riding activities, are well-liked, making the resort a good choice for family getaways.
Parking is typically adequate with amenities like a Tesla charging station and valet parking, although peak times can present some challenges.
Despite many guests enjoying comfortable beds and spacious rooms, cleanliness concerns persist, particularly with linens and additional bedding options.
There is a general consensus that the resort's offerings do not fully align with the expectations of a five-star property, particularly regarding cleanliness and certain amenities. However, features like private pools are regarded highly, especially by families, making the resort a recommended option for a relaxing and enjoyable family vacation.
Categories
The resort garners mixed reviews for its breakfast. Some guests praise the wide selection and quality, while others highlight the need for improvements in variety and service. Similarly, the dining experience is varied with highlights including the Lebanese restaurant and The Grill Pit, but also criticisms about inconsistency in food quality and restaurant management.
The rooms are spacious and beautifully designed, featuring stunning views of the polo fields and large balconies. However, cleanliness and maintenance are common issues with reports of dusty conditions, stained carpets and malfunctioning amenities. The resort’s grounds and luxurious ambiance are well received and the professional staff frequently earn high praise for their friendliness and service quality.
Cleanliness overall is an area needing significant improvement. Many reviews detail issues with dust, unpleasant smells and even pests in villas, which are inconsistent with a five-star property expectation. The staff, however, often receive high marks for their helpfulness and friendliness, contributing significantly to positive guest experiences.
The pool area is generally appreciated for its peaceful ambiance, though some guests find it small, crowded and not temperature-controlled. Family-friendly facilities, such as private pools and horse riding activities, are well-liked, making the resort a good choice for family getaways.
Parking is typically adequate with amenities like a Tesla charging station and valet parking, although peak times can present some challenges.
Despite many guests enjoying comfortable beds and spacious rooms, cleanliness concerns persist, particularly with linens and additional bedding options.
There is a general consensus that the resort's offerings do not fully align with the expectations of a five-star property, particularly regarding cleanliness and certain amenities. However, features like private pools are regarded highly, especially by families, making the resort a recommended option for a relaxing and enjoyable family vacation.
Resort for Honeymoon
The honeymoon experience at Al Habtoor Polo Resort unfolds like a romantic dream set amidst the stunning backdrop of Dubailand. This sophisticated equestrian-inspired retreat, soaked in timeless Andalusian elegance, provides couples with the perfect setting to celebrate their newly formed bond. Romantic dinners become culinary journeys in the resort's many restaurants or if preferred, an intimate in-room service can be arranged for a private evening. The luxuriously appointed rooms and suites overlook manicured emerald lawns, providing serene views that inspire tranquility. The Andalusian ambiance is enhanced by the subtle luxuries of Egyptian cotton sheets, crafted signature pillows and rainfall showers, all creating an oasis of serenity in the heart of Arabia. Stunning balconies serve as a cherished haven where couples can relax and rejuvenate their body, mind and soul in an elite and unforgettable surrounding. Al Habtoor Polo Resort weaves a captivating narrative of love, luxury and leisure, ensuring a honeymoon experience that will be cherished for a lifetime.
Resort with Tennis Courts
Located amidst lush green polo fields, this resort offers multi-purpose tennis courts along with other recreational activities like horse riding, polo lessons, archery, and mini-golf. It's an excellent choice for those seeking an outdoor lifestyle, especially equestrian enthusiasts, with free WiFi and complimentary valet parking.
Resort with Private Pool Rooms
This resort offers luxurious four-bedroom villas with private temperature-controlled pools and landscaped gardens.
Luxury Resort
Resort Taking Steps Towards Sustainability
Resort with Spa
Family Friendly Resort
Romantic Resort
Resort with Swimming Pool
Private Pool Outdoor Pool
Business Resort
Resort with Parking
Resort with Gym
5-Star Resort
Resort with Outdoor Pool
About Al Habtoor Polo Resort
License: 752716
Guest Reviews
Location
While some guests find the distance from Dubai's city center a drawback, others appreciate the escape from traffic and urban chaos. The resort's picturesque views, spacious nature and proximity to polo fields add to its charm, providing a unique experience away from the usual city hustle.
However, the convenience of reaching the hotel might be a concern for some, as it is not centrally located. Depending on the wind direction, balconies can occasionally be affected by smells from nearby stables or noise from a main road, although these instances seem to be situational.
Overall, the location of Al Habtoor Polo Resort is highly appreciated for those desiring a peaceful getaway with luxurious facilities, in a setting that combines privacy, nature and accessibility to select areas.
Breakfast
However, many reviews pointed out that the breakfast service could use significant improvements. Concerns were raised about the limited variety and options with some guests finding the food options repetitive, mediocre or below expectations for a 5-star resort. Issues with the freshness and quality of items, such as stale bread and overcooked hot food, were also common. Additionally, some guests experienced poor service with slow replenishments and cleanliness issues, needing to fight for clean tables. The breakfast timing also seemed to inconvenience some who preferred it to be available longer.
Despite the favorable reviews from some, the overall consensus suggests that the breakfast falls short of the high standards set by the rest of the property, leaving many guests unimpressed.
Dinner
However, many reviewers found the overall quality of the food inconsistent. Several guests described their meals as average or even poor, citing cold pasta, dry and stale macarons and abysmal fish and chips. Complaints also include slow and poor management in the restaurants and inadequate air conditioning. Some guests called for improvements in food quality and a more varied buffet.
Overall, while there are some highlights, there's a consensus that the resort’s dining experience could benefit from notable enhancements.
Rooms
However, the reviews also suggest that the rooms are showing signs of wear and tear. Some guests have encountered issues with cleanliness, noting dusty conditions, old and stained carpets and malfunctioning amenities like air conditioners and faucets. There are also mentions of the need for minor upgrades and comprehensive maintenance, especially in the villas where air conditioning issues and poor upkeep affected the stay.
Positive aspects include the comfort of the rooms, the stunning views, well-maintained grounds and professional staff who often exceed expectations with room upgrades. Yet, the contrast between the good and the neglected facets of the accommodation indicates room for improvement in maintenance and cleanliness to ensure a consistent and pleasant stay for all guests.
Beds
However, there were notable issues with cleanliness and maintenance that detracted from the overall experience. Several reviews mentioned dirty bed sheets, smelly bed linens and even hair on the beds. These cleanliness concerns were echoed with reports of dirty glasses in the rooms. Furthermore, while standard beds received positive feedback, extra beds and baby beds were described as old, uncomfortable and equipped with poor-quality mattresses. Pillows also did not meet some guests' comfort expectations, being labeled as uncomfortable.
In summary, while the primary beds at Al Habtoor Polo Resort are generally comfortable and the rooms are spacious, there are significant concerns regarding cleanliness and the quality of additional bedding options.
Cleanliness
While a few guests did remark on clean rooms and the overall cleanliness being very amazing, these positives were overshadowed by recurring themes of poor maintenance and inadequate cleaning standards. The resort's cleanliness was often described as below standard, inconsistent with the expectations for a five-star property. Complaints also extended to the exterior areas, such as the pool and some noted the absence of necessary amenities or unhygienic conditions like stained towels and sewer smells.
In summary, the overall impression of the Al Habtoor Polo Resort's cleanliness suggests a significant area for improvement to meet guest expectations and ensure a truly comfortable stay.
Staff
The housekeeping and room service staff also left a positive impression with numerous reviews appreciating their attentiveness and the quality of room preparation, especially for special occasions like birthdays. Guests noted the hospitality provided by the restaurant staff and overall, the dining service was well-received, although some cited room for improvement.
Despite a few mentions of less helpful staff and isolated comments on areas needing polish, the general atmosphere described by most guests was welcoming, friendly and professional. The luxurious environment of the hotel, combined with the picturesque horseback riding area, added to the charm, making many guests look forward to returning. Overall, the staff's responsiveness and kindness, from front desk to room service, significantly enhanced the guest experience at Al Habtoor Polo Resort.
Pool
However, several comments pointed out that the pool is quite small and can be crowded by surrounding trees, which sometimes compromised the ease of swimming. There were repeated mentions of the pool not being temperature-controlled and sometimes having unclean conditions. The distance of the pool from the rooms was a point of inconvenience for some guests. Additionally, the presence of cold water and the dated appearance of the pool were noted areas for improvement. Despite these issues, some guests' children enjoyed the pool, suggesting it still holds family-friendly appeal.
Parking
Family
A highlight for many families is the range of recreational activities available, notably the opportunity for children to engage with the stables and enjoy horse riding. This unique experience has garnered appreciation with kids expressing their delight in being able to interact with and ride horses.
The resort features impressive pools and stunning views, enhancing the overall experience for both adults and children alike. Its peaceful ambiance, combined with family-friendly facilities, makes it a highly recommended choice for those looking to enjoy a relaxing and enjoyable family vacation.
5 Star
Private Pool
However, there are also some areas for improvement noted by guests. A few have raised concerns about the cleanliness of the pools, mentioning issues like tiles coming off. One guest pointed out that the pool, while private, lacked true seclusion as it could be seen from neighboring villas.
Overall, while the private pools are a highlight for many visitors, attention to maintenance and privacy enhancements could significantly elevate the guest experience.
Outdoor Pool
Luxury
Yes, Al Habtoor Polo Resort has pool(s) that belong to one or more of the following categories: Private Pool, Outdoor Pool.
Yes, a spa is available at Al Habtoor Polo Resort.
No, Al Habtoor Polo Resort doesn't allow dogs.
Yes, parking facilities are available at Al Habtoor Polo Resort.
Yes, Al Habtoor Polo Resort has a gym.
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