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Sheraton Grand Hotel, Dubai

Dubai , Sheikh Zayed Road 3 (Show on Map)

8.5

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Sheraton Grand Hotel in Dubai has earned commendable reviews across various aspects, solidifying its reputation as a top choice for both business and leisure travelers. Its prime location on Sheikh Zayed Road offers easy accessibility to key attractions such as the World Trade Center, Dubai Mall and the Museum of the Future. The proximity to metro stations, restaurants, supermarkets and pharmacies underscores its convenience with efficient services like quick car parking adding to the overall guest experience.

Guests have high praise for the hotel's breakfast, highlighting the extensive variety of international cuisines. The quality and freshness of the food, along with the inclusion of healthy and gluten-free options, add to the appeal. The sumptuous buffet and professional service, accentuated by a superb ambiance, contribute to a memorable dining experience. Dinner offerings are equally impressive with wide-ranging international dishes and exceptional themed nights like the seafood brunch. The quality of food and elegant dining environment often exceed guest expectations, making dinner a highlight of their stay.

The rooms at the Sheraton Grand are well-maintained, spacious and modern, featuring high levels of cleanliness and comfort. Large windows offer stunning views of the Dubai skyline and practical amenities enhance the overall experience. Executive and suite rooms receive particular acclaim for their luxurious feel. Although some minor issues such as occasional cleanliness lapses and outdated furniture are noted, the general consensus is positive.

Cleanliness throughout the hotel is a strong point, consistently noted by guests who appreciate the high hygiene standards in both rooms and public areas. This is complemented by the friendly, efficient and professional staff, who contribute significantly to a welcoming atmosphere. Specific individuals like David at the front door and Tristan in the club lounge are frequently praised for their exceptional service.

While the hotel excels in numerous areas, its WiFi connectivity falls short with many guests experiencing slow and unreliable internet. However, the gym facilities receive positive remarks for their excellent and well-equipped environment, panoramic views and practical scheduling of classes. The rooftop pool is another highlight, providing a clean, inviting and relaxing space, despite its small size.

Parking services are well-regarded with guests appreciating the quick, efficient and well-organized valet service. Despite some minor congestion issues at the entrance and tight underground spaces, the availability of free and secure parking adds to the convenience.

Nightlife at the Sheraton Grand is vibrant with the hotel's own venues and nearby options creating a lively atmosphere. However, noise from the nightclubs can disrupt the comfort of the lobby area and rooms with some guests noting the lack of soundproofing.

In summary, the Sheraton Grand Hotel in Dubai offers a combination of exceptional amenities, a prime location, high-quality dining and superb service, making it a standout accommodation choice. Minor areas for improvement include WiFi connectivity and noise management, but the overall guest experience remains overwhelmingly positive.
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Skyscraper Hotel

Located on Sheikh Zayed Road, this hotel offers modern accommodations and panoramic city views. Its central location provides easy access to Dubai's business and leisure destinations.

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Heated Pool Rooftop Pool Outdoor Pool

Hotel with Parking

Accessible Hotel

Hotel with Gym

Hotel for Yoga

5-Star Hotel

Hotel with Outdoor Pool

Hotel with Rooftop Pool

Hotel with Heated Pool

Room Types

Deluxe Room, Guest room, King The spacious double room offers air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a bath. The double room features carpeted floors, a seating area with a flat-screen TV with cable channels, a minibar, a tea and coffee maker, as well as a wardrobe. The unit offers 1 bed.

Deluxe Room, Guest room, Twin/Single Bed(s) Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious double room features air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with cable channels. The unit has 2 beds.

Deluxe View Room, Guest room, 1 King, Sheikh Zayed R. view Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.

Club King Room - Club Lounge Access Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit has 1 bed.

Twin Room with Club Lounge Access Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit offers 2 beds.

Deluxe Suite, Club lounge access, 1 Bedroom Suite, 1 King Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit has 1 bed.

Grand Deluxe Suite, Club lounge access, 1 Bedroom Suite Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.

Executive Suite, Club lounge access, 1 King, Skyline view Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.

Presidential Suite, Club lounge access, 1 King, Skyline view Guests will have a special experience as the double room features a hot tub. Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The kitchen is equipped with a stovetop, a refrigerator and a dishwasher. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.

One Bedroom Apartment, 1 Bedroom Apartment, 1 King Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. Meals can be prepared in the well-fitted kitchen, which features a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious double room features air conditioning, a washing machine, soundproof walls, a minibar and a flat-screen TV with cable channels. The unit has 1 bed.

Two Bedroom Apartment, 2 Bedroom Apartment, City view The spacious apartment has 1 bedroom and 1 bathroom with a bath and free toiletries. The well-equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV with cable channels, a washing machine, soundproof walls and a minibar. The unit has 3 beds.

Two Bedroom Apartment, 2 Bedroom Apartment, Skyline view The spacious apartment features 1 bedroom and 1 bathroom with a bath and free toiletries. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment provides a flat-screen TV with cable channels, a washing machine, soundproof walls, a minibar as well as city views. The unit offers 3 beds.

Three Bedroom Apartment, 3 Bedroom Apartment, Skyline view The spacious apartment has 1 bedroom and 1 bathroom with a bath and free toiletries. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV with cable channels, a washing machine, soundproof walls, a minibar as well as city views. The unit has 5 beds.

Connecting Family Rooms The unit has 3 beds.

Family Suite The unit has 2 beds.

About Sheraton Grand Hotel, Dubai

License: 708337

Guest Reviews

8.5

Very Good

Location

The Sheraton Grand Hotel in Dubai boasts an enviable location, positioning itself as a top choice for both business travelers and tourists. Situated on the prestigious Sheikh Zayed Road, the hotel offers easy access to the World Trade Center, Dubai Mall and numerous other key attractions. Visitors appreciate the hotel's proximity to metro stations, making city exploration convenient. The central location is praised for its accessibility to various trade fairs, conferences and cultural sites like the Museum of the Future.

The bustling area's convenience is balanced by the hotel's excellent amenities and cleanliness, ensuring a comfortable stay. Guests find the surrounding restaurants, supermarkets and pharmacies particularly advantageous. Additionally, the hotel's efficient services, such as quick car parking and friendly staff, enhance the overall guest experience.

While some reviewers mention the high traffic in the area, the general consensus highlights the hotel's prime position as beneficial for both business and leisure activities. Overall, the Sheraton Grand offers an exceptional location complemented by superb facilities, making it a standout accommodation choice in the heart of Dubai.

Breakfast

At the Sheraton Grand Hotel in Dubai, breakfast receives high praise from guests who appreciate a variety of positive aspects. The breakfast offerings are extensive with numerous options from various cuisines around the world, ensuring there's something for everyone. Many guests mention the high quality and freshness of the food, describing it as delicious, rich and excellent. The availability of healthy choices and gluten-free options is also a highlight, catering to different dietary needs.

The breakfast buffet is frequently described as sumptuous and abundant with well-prepared and well-presented dishes. The staff, particularly noted individuals like Mr. Gagan, are commended for their careful and professional service, contributing to a pleasant breakfast experience. Guests appreciate the diverse selection and the effort to introduce new dishes regularly, making each breakfast feel unique.

The ambiance and setting for breakfast are deemed superb with some guests mentioning the luxurious feel and perfect presentation. Special touches, such as an egg station and a variety of fresh fruits, enhance the dining experience. Despite occasional comments on crowding and a desire for more variety, the overall assessment of the breakfast at Sheraton Grand Hotel in Dubai is overwhelmingly positive, making it a memorable part of the stay for many travelers.

Dinner

Sheraton Grand Hotel in Dubai has garnered glowing reviews for its dinner offerings. Guests consistently praised the delicious and tasteful food, highlighting the wide selection of international dishes available. The hotel's restaurant is noted for its quality and variety, providing both a rich and fresh dining experience. Many found the food to be of exceptional quality, particularly enjoying the incredible seafood night on Saturdays and the exceptional Iftar at level 6.

Reviewers also commended the elegant dinner environment and fine dining service, emphasizing the professional and knowledgeable staff. The hotel offers diverse and inclusive dining options with a memorable dining experience that often exceeds expectations. The dinner arrangements and seating were satisfying with guests feeling good about their evening meals.

Popular dinner items and the unlimited evening seafood brunch at the Feast restaurant were frequently mentioned as standout offerings. The presentation of meals was elegant and the overall dining experience was deemed impressive with many finding the dinner to be worth the price. Both dinner and breakfast received high marks and the exemplary service ensured that dinner was often a highlight of the stay at this fine hotel.

The dinner reviews are overwhelmingly positive with many guests describing the food as amazing and the dining experience as one to remember. The attention to detail in quality control and the helpful concierge service added to the seamless and enjoyable dining experiences at the Sheraton Grand Hotel, Dubai.

Rooms

The Sheraton Grand Hotel in Dubai boasts rooms that have garnered significant praise from its guests for a variety of reasons. One of the standout features is the cleanliness; reviews consistently highlight how immaculate the rooms are with high levels of hygiene maintained throughout the property. The spaciousness of the rooms is another strong point with many guests appreciating the generous size that makes for a comfortable stay. Whether staying in a suite or a standard room, visitors find the accommodations to be both well-equipped and modern, often exceeding expectations.

The interior design of the rooms, which includes features like large windows offering great views of the Dubai skyline and well-appointed bathrooms, has left a positive impression. Guests also frequently mention the comfortable beds and the appropriate lighting, which enhances the overall ambiance. The presence of practical amenities and a well-thought-out room layout further contribute to an inviting and convenient experience.

The executive and suite rooms receive particular acclaim for their luxurious feel, high standards and additional space. The room service is generally regarded as efficient and responsive, adding to the overall satisfaction. Additionally, the staff's professionalism and friendliness have been well-received, enhancing the guest experience.

However, some reviews indicate areas for improvement. A few guests pointed out issues with room cleanliness, outdated furniture and occasional maintenance lapses. There are also mentions of rooms not always meeting the high expectations set by the hotel’s promotional materials.

Overall, the Sheraton Grand Hotel in Dubai offers spacious, clean and well-maintained rooms that provide a comfortable and pleasant stay with a few minor areas needing attention for an even better guest experience.

Beds

At the Sheraton Grand Hotel in Dubai, guests often find the beds to be a highlight of their stay, praising their comfort and quality. Many reviews consistently mention that the beds are very comfortable with phrases like quality beds, comfortable beds and great bed layout frequently appearing. Guests appreciate the inviting and spotless bedding, which contributes to an overall high standard of bed hygiene and cleanliness. Phrases such as remarkably clean bedding and consistently neat beds underscore the meticulous care given to maintaining the beds.

The spaciousness and comfort of the beds are noteworthy, providing a reliable space that enhances guests' sleep quality. Whether mentioning a comfortable large king bed or luxurious bed, the emphasis on bed quality is evident. The pillows and mattresses are often described as excellent, contributing to a restful night's sleep.

However, some guests have experienced issues, such as beds being too hard or too soft and occasional complaints about bed discomfort due to factors like firmness or temperature. Despite these occasional issues, the majority of feedback highlights the beds as a significant positive aspect of the hotel's accommodations.

Overall, the consistent focus on comfort and cleanliness in bed provision at the Sheraton Grand Hotel shows a commitment to ensuring a pleasant sleep experience for their guests. The beds are widely recognized as inviting and comfortable, making them a memorable part of the stay for many.

Cleanliness

Sheraton Grand Hotel in Dubai excels in various aspects, particularly in cleanliness, which is often highlighted as one of its strongest points. Guests frequently mention the impeccably clean and modern rooms, well-maintained facilities and high hygiene standards. The consistent cleanliness of the rooms and public areas, including the pool and club lounge, is noteworthy. The staff receives praise for their thorough cleaning practices, ensuring that everything from the carpets to the bedsheets is spotless. Despite a few criticisms concerning cleanliness in isolated incidents, the overall feedback emphasizes a consistently hygienic and comfortable environment. The friendly and accommodating staff further enhance the welcoming atmosphere, ensuring that guests experience a clean, comfortable stay throughout their visit.

Staff

The guest reviews of the Sheraton Grand Hotel in Dubai consistently portray a picture of exemplary service and well-trained personnel. The hotel staff is frequently described as courteous, helpful, friendly and efficient across various roles, from reception and concierge to room service and dining areas. Guests laud the staff's professional demeanor, prompt responses and constant availability, which contribute significantly to the overall positive atmosphere of the hotel.

Certain individuals and teams receive specific commendations for their exceptional service—names like David at the front door, Tristan in the club lounge, Ronaldo and many others frequently pop up in reviews, indicating a high level of personalized service. The reception and concierge services, in particular, are highlighted for their cheerful and efficient operations, often making guests feel welcomed and well-cared for.

Attention to detail and a proactive approach by the staff are noted as standout qualities, further enhanced by their readiness to assist and solve problems swiftly. This attentive behavior extends to the housekeeping staff, ensuring that cleanliness and comfort are consistently maintained.

Overall, the unwavering dedication of the Sheraton Grand Hotel's team to providing high-quality service, alongside their warm and hospitable attitude, creates a memorable and pleasant experience for guests. While there are occasional mentions of slow responses or inefficient service, these are greatly outnumbered by the positive feedback, indicating a generally high standard of hospitality.

Wi-Fi

While the Sheraton Grand Hotel in Dubai boasts many luxurious amenities and modern conveniences, its WiFi connectivity falls short of expectations based on guest reviews. Visitors frequently reported slow and unreliable internet with many experiencing interruptions and difficulties connecting their devices. The WiFi signal was described as weak with issues persisting across various services like WhatsApp, Netflix and Viber. Though some noted better performance during the night shifts, the connectivity issues were a consistent drawback. Guests seeking seamless, high-speed internet may find the hotel's current WiFi setup less than ideal.

Gym

The gym at the Sheraton Grand Hotel in Dubai receives predominantly positive reviews from guests. It is highlighted for its excellent and well-equipped facilities, which include a variety of useful gym equipment and thoughtful layout. The panoramic view from the gym adds a special touch, making workouts more enjoyable.

Many guests praise the cleanliness and spaciousness of the gym, describing it as an impressive and revolutionary workout environment. The scheduling and availability of gym classes and facilities are practical and convenient, meeting a variety of fitness needs throughout the day. The gym also scores high for its friendly and positive atmosphere.

Although some mention that the gym could use updating and note issues with cleanliness and space, the overall feedback reflects a high level of satisfaction. The Sheraton Grand Hotel's fitness center stands out for its well-arranged equipment, useful workout spaces and an excellent range of fitness options, maintaining a high standard for gym facilities and services.

Pool

The Sheraton Grand Hotel in Dubai features a rooftop pool that has garnered a variety of positive remarks from guests. Described as excellent, clean and inviting, the pool area provides a relaxing escape with sunny conditions throughout the day. Located on the 9th and 54th floors, guests appreciate its heated water and integrated spa facilities. Although the pool is noted to be small, it suits the needs of those looking to swim and sunbathe. The poolside atmosphere is enhanced by friendly and attentive attendants with one particular waiter receiving special mention for exceptional service. While the pool area could benefit from some refreshing updates and improvements, its cleanliness and the overall experience remain commendable. Additionally, the rooftop pool and bar combination offers an enjoyable space for guests to unwind. Despite minor critiques about size and occasional slippery tiles, the pool at Sheraton Grand Hotel is a valued amenity that contributes positively to the hotel's appeal.

Parking

The Sheraton Grand Hotel in Dubai has received numerous positive comments regarding its parking services. Guests have consistently praised the parking service as being great, quick and fast with valet service frequently highlighted as exceptional and highly rated. The parking is well-organized, well-maintained and spacious, ensuring that guests have a hassle-free experience. Free on-site parking, including secure underground parking available 24/7, adds to the convenience.

The hotel’s central location further enhances its appeal, making it easily accessible to nearby supermarkets and restaurants. There is plentiful and sufficient parking with some reviews noting that spaces are well-reserved and managed, providing top-level parking logistics.

However, some minor issues were noted, such as the small hotel entrance causing congestion and tight underground parking spaces that could be tricky to navigate. Despite these, the overall consensus is that the valet service is superb, respectful and offers consistent high-quality assistance, including prompt help with luggage. The parking extension and availability of free valet and secure parking contributes to a remarkably positive and highly considered experience for guests.

Nightlife

The Sheraton Grand Hotel in Dubai is a hotspot for nightlife enthusiasts, boasting a central location that offers distinct and preferred accessibility to the city's vibrant scene. Guests appreciated the variety of nightlife options and found it convenient that many were just steps away from the hotel, leading to positive experiences. The hotel's own night spots have been well-received with special mention of its awesome club and loved rooftop bar, attracting a lively crowd and ensuring a fulfilling night out.

However, some guests noted that the high frequency of visitors to the hotel's nightclubs affected the comfort of the lobby area and nighttime peace. The bass beat and loud voices from the clubs often reached the rooms, making sleep difficult for some. The property's lack of soundproofing meant that weekend music from midnight till morning could be disruptive.

Despite these noise concerns, the hotel manages its nightlife areas well, providing controlled access and maintaining respect within the vicinity. Overall, the Sheraton Grand Hotel is highly favored for its lively nightlife offerings and excellent city access, though light sleepers might need to plan accordingly.

Accessible

Sheraton Grand Hotel in Dubai demonstrates a commitment to accessibility with several notable features designed for guests with disabilities. The hotel offers accessible rooms upon request, ensuring that guests can find accommodations suited to their needs. Ramps are in place to facilitate easier movement throughout the property and the lobby is specifically designed to be accessible. While accessible facilities are available, some needs may not be fully met, as indicated by feedback regarding the absence of accessible taxis and a lack of accessibility in some areas. Despite these challenges, the primary accessible spots and rooms cater effectively to guests requiring these features.

Rooftop Pool

The Sheraton Grand Hotel in Dubai boasts a rooftop pool that has garnered considerable praise from guests. Visitors frequently highlight the pool's cleanliness and the incredible views it offers from its high perch. Situated on the hotel's 54th floor, the pool benefits from all-day sun, making it a delightful spot for soaking up rays and enjoying the cityscape. The bar area adjacent to the pool is well-regarded with professional attendants ensuring a pleasant experience for all. Despite the somewhat limited size of the rooftop area, guests appreciate the heated pool and the overall ambiance, finding it to be a standout feature of their stay.

Outdoor Pool

The Sheraton Grand Hotel in Dubai offers a commendable outdoor pool experience, frequently praised by guests. The rooftop location provides a delightful, heated pool that many found amazing and warm, making it a preferred spot for relaxation. Guests appreciated the cleanliness and recommendable service around the pool area, noting it as a great space despite some mentioning it felt a bit small and situated in leftover space. The bar and pool area received compliments for being nice, contributing positively to the overall pool facilities.

Honeymoon

The Sheraton Grand Hotel in Dubai offers notable facilities, amenities and packages specifically catered to honeymooners, ensuring a memorable experience. Special honeymoon packages and preferred honeymoon spaces add to the positive ambiance and environment suitable for couples. Guests have appreciated the great services provided for honeymoon couples, highlighting the positivity around the hotel's settings for a honeymoon. While the hotel is primarily geared towards business travelers, the attention to honeymoon experiences makes it an overall suitable choice for newlyweds. There were a few mentions of missed opportunities by the staff to enhance the honeymoon experience further.

Romantic

The Sheraton Grand Hotel in Dubai is praised for its romantic ambiance, making it ideal for couples seeking a getaway. The hotel offers romantic views and a captivating atmosphere in certain rooms, creating a perfect backdrop for a memorable stay. Guests appreciate the intimate and romantic surroundings, which contribute to an overall romantic experience. Valentine's Day touches from the reception, along with multiple activities designed for couples, add to the allure. The hotel maintains a distinct romantic environment, keeping the romance alive throughout the stay. With exceptional Christmas festivities and decorations, it also stands out as one of the best hotels in Dubai, complemented by an amazing team dedicated to ensuring a delightful experience.

Yes, Sheraton Grand Hotel, Dubai has pool(s) that belong to one or more of the following categories: Heated Pool, Rooftop Pool, Outdoor Pool.

No, a spa isn't available at Sheraton Grand Hotel, Dubai.

No, Sheraton Grand Hotel, Dubai doesn't allow dogs.

Yes, parking facilities are available at Sheraton Grand Hotel, Dubai.

Yes, Sheraton Grand Hotel, Dubai has a gym.

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