The Canvas Dubai - MGallery Hotel Collection
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Summary of reviewsThe Canvas Dubai - MGallery Hotel Collection receives generally positive feedback with a few areas highlighted for improvement.
The location is praised for its convenience to key destinations such as the airport, Dubai Mall and local amenities and for being situated between "Old Dubai" and "New Dubai." It's noted for its calm surroundings and proximity to supermarkets and nightlife. However, some guests find the neighborhood less desirable, citing its working-class character, nearby construction and distance from major tourist attractions and public transport.
Guests greatly appreciate the hotel's breakfast for its tasty and varied selections, particularly the Indian and South Asian cuisine with vegetarian-friendly options as a bonus. Specific staff members like Sonu are singled out for their excellent service. However, the crowded dining area, limited seating and lack of international options detract from the experience, along with concerns about the freshness and organization of the buffet.
The dinner experience showcases excellent Indian cuisine, especially dishes by Chef Sanjeev Kapoor and a pleasant restaurant ambiance. Yet, the limited variety and predominantly spicy, Indian-focused menu may not cater to all tastes. Issues with room service delays and high menu prices are also noted.
The hotel rooms are widely liked for their spaciousness, modern décor and cleanliness. Comfortable and well-maintained, they provide a peaceful retreat with luxurious bathrooms. Nonetheless, maintenance issues including dated furniture and soundproofing are areas for improvement.
Cleanliness overall receives robust commendation with frequent housekeeping ensuring a tidy environment. Some isolated complaints about dust, odors and pests are mentioned but do not overshadow the general positive sentiment.
The staff's warmth and professionalism significantly enhance the guest experience. Employees like Geetika, Felicia, Adel, Nisha, Yash, Jay and Rafael receive special praise for their exceptional service. Though occasionally, lapses in attentiveness and miscommunication, particularly during night shifts, are mentioned.
WiFi service at the hotel is an area needing improvement with many guests pointing out issues with connectivity, speed and reliability, affecting the overall experience.
The spa offers highly praised massage services and excellent staff, though some equipment and facilities need better maintenance and availability.
The gym provides decent facilities and good service but is often deemed small and outdated with limited equipment and misleading views of the city.
The rooftop pool is appreciated for its scenic setting and cleanliness but is criticized for its small size, early closing time and occasional need for maintenance and repairs.
Parking offers convenience with free and monitored spaces, though the tight layout, insufficient spaces during busy times and confusing navigation detract from the experience.
In summary, The Canvas Dubai - MGallery Hotel Collection excels in comfort, cleanliness and the quality of its dining and spa services with friendly staff contributing to positive experiences. Enhancements in maintenance, breakfast diversity, WiFi reliability and some facilities could provide a more consistently excellent stay.
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The location is praised for its convenience to key destinations such as the airport, Dubai Mall and local amenities and for being situated between "Old Dubai" and "New Dubai." It's noted for its calm surroundings and proximity to supermarkets and nightlife. However, some guests find the neighborhood less desirable, citing its working-class character, nearby construction and distance from major tourist attractions and public transport.
Guests greatly appreciate the hotel's breakfast for its tasty and varied selections, particularly the Indian and South Asian cuisine with vegetarian-friendly options as a bonus. Specific staff members like Sonu are singled out for their excellent service. However, the crowded dining area, limited seating and lack of international options detract from the experience, along with concerns about the freshness and organization of the buffet.
The dinner experience showcases excellent Indian cuisine, especially dishes by Chef Sanjeev Kapoor and a pleasant restaurant ambiance. Yet, the limited variety and predominantly spicy, Indian-focused menu may not cater to all tastes. Issues with room service delays and high menu prices are also noted.
The hotel rooms are widely liked for their spaciousness, modern décor and cleanliness. Comfortable and well-maintained, they provide a peaceful retreat with luxurious bathrooms. Nonetheless, maintenance issues including dated furniture and soundproofing are areas for improvement.
Cleanliness overall receives robust commendation with frequent housekeeping ensuring a tidy environment. Some isolated complaints about dust, odors and pests are mentioned but do not overshadow the general positive sentiment.
The staff's warmth and professionalism significantly enhance the guest experience. Employees like Geetika, Felicia, Adel, Nisha, Yash, Jay and Rafael receive special praise for their exceptional service. Though occasionally, lapses in attentiveness and miscommunication, particularly during night shifts, are mentioned.
WiFi service at the hotel is an area needing improvement with many guests pointing out issues with connectivity, speed and reliability, affecting the overall experience.
The spa offers highly praised massage services and excellent staff, though some equipment and facilities need better maintenance and availability.
The gym provides decent facilities and good service but is often deemed small and outdated with limited equipment and misleading views of the city.
The rooftop pool is appreciated for its scenic setting and cleanliness but is criticized for its small size, early closing time and occasional need for maintenance and repairs.
Parking offers convenience with free and monitored spaces, though the tight layout, insufficient spaces during busy times and confusing navigation detract from the experience.
In summary, The Canvas Dubai - MGallery Hotel Collection excels in comfort, cleanliness and the quality of its dining and spa services with friendly staff contributing to positive experiences. Enhancements in maintenance, breakfast diversity, WiFi reliability and some facilities could provide a more consistently excellent stay.
Hotel with Panoramic View Pool
Features a rooftop swimming pool with astonishing eighth-floor views of Port Rashid and Downtown Dubai. Known for its elegant design and excellent service. Provides a relaxing and enjoyable stay.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Rooftop Pool Panoramic View Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Rooftop Pool
About The Canvas Dubai - MGallery Hotel Collection
License: 669380
Guest Reviews
Location
However, a significant number of reviews highlight drawbacks. The hotel sits in a working-class neighborhood, described as remote and sometimes hard to find for taxis. Many guests mention that it is far from major tourist attractions and public transportation with the nearest metro station being a 20-minute walk away. Some find the area around the hotel undesirable, citing nearby construction sites, unsightly surroundings and even a cemetery. There are also comments on the difficulty of accessing the hotel, often only possible through a basement parking area, which detracts from the overall experience.
Overall, while some appreciate the tranquility and proximity to practical amenities, others feel the hotel's location is less than ideal for those looking to explore the main attractions of Dubai.
Breakfast
Some guests were pleased with the quality and efficiency of the service, mentioning helpful and friendly staff, notably a particular employee named Sonu. However, there were recurrent complaints about the crowded and noisy dining area, as well as the limited seating, which often led to long queues. The breakfast buffet sometimes felt more like a school cafeteria in terms of organization and ambiance, detracting from the overall experience.
The freshness of some items, such as pastries and bread, was questioned and numerous reviews pointed out the need for a more extensive assortment, including continental options. While some guests enjoyed the traditional Arabian and Indian dishes, others felt that the breakfast did not meet the standards expected of a five-star hotel.
In summary, while many guests found the breakfast tasty and varied, there is significant room for improvement in terms of offering a more diverse, fresh and organized breakfast experience.
Dinner
However, the dinner buffet's limited variety and repetitive offerings, especially for those staying multiple nights, proved to be a common concern. Guests noted that the food was heavily Indian-influenced and often very spicy, which might not cater to those preferring Western flavors or desiring more diverse options. Despite these issues, some found the overall food quality to be good with specific mentions of the nice restaurant ambiance and attentive staff adding to the dining experience.
On the downside, delays in room service and occasional lapses in staff attentiveness were highlighted as areas needing improvement. Additionally, the absence of European dishes and the high price of some menu items did not meet some guests' expectations.
In summary, while the Indian cuisine at The Canvas stands out positively, the limited variety and heavy spice levels may not appeal to all guests, making it a hit-or-miss experience depending on personal tastes.
Rooms
Cleanliness is another positive aspect frequently mentioned with rooms typically maintained well and providing a fresh, inviting environment. Comfort is emphasized, as the spacious layout and cozy bedding make for a relaxing stay. Moreover, the hotel’s quiet ambiance enhances the overall guest experience, allowing for a peaceful retreat in the bustling city of Dubai.
However, some guests report maintenance issues, such as dated furniture and a need for renovations in certain areas. Noise insulation is another area of concern with comments pointing out inadequate soundproofing in some rooms. Additionally, the absence of operable windows limits ventilation, occasionally leading to issues with unpleasant odors and stuffiness.
While the hotel rooms offer an exceptional blend of comfort, space and style, attention to maintenance and soundproofing could elevate the guest experience further. Despite these minor drawbacks, the overall feedback is positive, making The Canvas Dubai a solid choice for travelers seeking ample space and elegant accommodations in the city.
Beds
However, there are several negative remarks regarding the beds that could not be ignored. Some guests noted that the beds are worn out and in need of renovation, while a few others had issues with the beds being uncomfortable and too firm. Complaints about bed bugs and beds that were too high also surfaced. Additionally, issues with pillows were frequently mentioned with some describing them as either too thin and soft or too large and firm and several guests experienced discomfort due to old and smelly pillows and blankets.
In summary, while many guests find the beds at The Canvas Dubai - MGallery Hotel Collection comfortable and spacious, there are significant concerns about the condition and maintenance of the beds and bedding that might need addressing to ensure a consistently positive experience for all guests.
Cleanliness
However, several reviews also pointed out areas for improvement. Some rooms were reported to have issues with dust, mold and overall maintenance, leading to complaints of poor cleanliness. There were instances of unpleasant smells, including musty odors and sewage and some guests experienced issues with pests and leaks. Additionally, comments were made about some cleaning services being below average with particular mention of specific areas such as the bathtub not being cleaned adequately.
Despite these criticisms, the overall sentiment leaned towards satisfaction with cleanliness and maintenance, especially given the numerous positive remarks about the hotel's cleanliness and the consistent effort by staff to keep the environment tidy.
Staff
Flexibility is another strong point with staff making efforts to accommodate early check-ins and other guest needs. Such gestures, along with efficient check-in and check-out processes, have been appreciated by many. Specific employees like Nisha, Yash, Jay and Rafael have been noted for going above and beyond in their roles, enhancing customer satisfaction.
However, the reviews also indicate areas for improvement. Some guests reported encounters with uncooperative or inattentive staff, particularly during night shifts or at the concierge. Miscommunication and slow service at the reception at times detracted from an otherwise pleasant stay. Instances of staff being unresponsive or unwilling to assist with basic requests like luggage handling or taxi bookings were noted, suggesting room for better training and management oversight.
Overall, while most guests found the staff at The Canvas Dubai - MGallery Hotel Collection to be friendly and helpful, there are occasional lapses in service that the hotel could address to ensure more consistent guest satisfaction.
Wi-Fi
Despite good reports from a few guests, many suggested that the WiFi speed and reliability could be significantly improved. Overall, while the hotel has many positive attributes such as exceptional cleanliness and spaciousness, improving the internet service would enhance the overall guest experience.
Spa
However, some aspects left guests wanting more. Issues such as non-functioning amenities like the women's sauna, limited spa services, the necessity to pay for use and occasional maintenance lapses, including cleanliness and unaddressed cockroach sightings, were reported. The sauna and steam room were noted to be non-operational at times with insufficient information provided to guests. Despite these setbacks, many reviewers still found the spa to be a great addition to the hotel's amenities, making it a notable point of relaxation and pampering.
Gym
However, other comments highlight several areas for improvement. The gym is frequently described as small or tiny with limited equipment that some guests feel is outdated or not functional. There are also mentions of insufficient gym facilities and a less-than-ideal temperature setting of 27°. Additionally, some guests felt misled by the hotel's website, which advertised great city views from the gym that were obstructed upon arrival.
Overall, while the gym does have its appealing aspects, guests suggest that it could benefit from updates and an expansion of equipment to enhance the fitness experience.
Pool
Parking
Family
However, there are also critical points to consider. Several reviews pointed out issues such as noise from the bar on the ground floor that persisted until late at night and a lack of specific services tailored for families, making the stay less ideal for those seeking a more child-centric environment. Some families experienced allergies and found it challenging to find suitable food options for children. These concerns have led some guests to feel that the hotel might be more fitting for couples or singles rather than those with younger children.
In summary, while The Canvas Dubai - MGallery Hotel Collection has received praise for its cleanliness, friendly ambience and accommodating rooms, travelers with children may want to weigh these factors against the noted drawbacks such as nighttime noise and limited family-specific services.
5 Star
A common sentiment among reviews is that the hotel falls short in several key areas such as the rooftop pool, breakfast quality and general facilities, which were often described as poor and more befitting of a three-star hotel. Some guests went as far as to say that the hotel could be comparable to a two-star establishment in certain aspects.
Despite its clean environment and thoughtful amenities, the hotel faces criticism for not living up to the five-star experience it claims to offer. Many guests felt misled by its five-star rating and highlighted that it does not truly provide the luxury or quality expected from such a classification. Overall, while the hotel has its merits, it appears to struggle in consistently delivering a five-star experience to its guests.
Business
However, several aspects hinder its full potential as a prime business hotel. The check-in process can be time-consuming, sometimes taking more than an hour. The absence of a functional business center and non-secure, slow Wi-Fi are critical drawbacks for business travelers who require reliable tech support and a conducive working environment. Meeting rooms are noted to be limited in size and some guests have been disturbed by loud music at night, which could affect focus and productivity. The necessity for improved reviews catering specifically to business travel was also highlighted.
On a positive note, the hotel's cancellation policy regarding PCR tests is viewed favorably, providing flexibility during these times. While it remains a comfortable choice for longer business stays, those with significant work or conferencing needs may need to consider these factors in their planning.
Accessible
However, the overall accessibility of the hotel appears to require significant improvements. The infrastructure is criticized for not being wheelchair-friendly with several mentions of difficult access points such as the entrance via elevator and the transition from the garage to the hotel. In general, there seems to be a lack of proper design catered to guests with disabilities, paired with service inadequacies from the staff who are not well-versed in universal accessibility requirements.
Furthermore, navigating within the hotel can be challenging due to compact spaces and unclear entrances. The lift service has also been highlighted as an area needing enhancement to better serve guests with disabilities. Consequently, these shortcomings lead to the hotel not being regarded as particularly accommodating for people with disabilities.
In summary, while The Canvas Dubai offers some accessible amenities, its overall design and service approach need substantial updates to better cater to and respect guests with disabilities.
Rooftop Pool
However, it appears the rooftop pool garners criticism for its size and temperature with some guests finding it small and cold. Noise levels are a common concern, as loud music from the rooftop parties and bar can be heard in the hotel rooms until the early hours of the morning. Cleanliness issues were also pointed out by a few reviewers.
Despite these points of contention, the rooftop remains a popular spot, noted for its modern design and being a great place to watch major events like the World Cup. With a little fine-tuning, the rooftop pool area could potentially elevate the experience to match the expectations set by the hotel's five-star rating.
Outdoor Pool
However, the size of the pool has been a point of contention, as several guests have observed it to be on the smaller side with limited space that can become congested, especially during peak hours. The seating arrangement around the pool is also minimal with only six beds available, which might be a drawback for those looking to lounge by the water. Additionally, some guests have found the maintenance of the pool area lacking and expressed disappointment that the actual pool and its surroundings did not fully match the online photos.
Overall, while the rooftop pool at The Canvas Dubai offers great views and a convenient place for a swim, there are areas that could benefit from improvement to enhance the guest experience fully.
Honeymoon
Guests embarking on their honeymoon at The Canvas Dubai can expect a warm welcome and thoughtful gestures such as honeymoon cakes and a series of special gifts, which enhance the romantic atmosphere of their stay. The staff excels in making newlyweds feel celebrated, providing exceptional service and anticipating needs without prompting.
Couples highlight the comfortable and clean environment with particular praise for the excellent bathtubs and amazing massages available at the hotel. Overall, the attention to detail and the variety of personalized touches make The Canvas Dubai highly recommended for those seeking a perfect honeymoon experience.
Luxury
Romantic
Yes, The Canvas Dubai - MGallery Hotel Collection has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.
Yes, a spa is available at The Canvas Dubai - MGallery Hotel Collection.
No, The Canvas Dubai - MGallery Hotel Collection doesn't allow dogs.
Yes, parking facilities are available at The Canvas Dubai - MGallery Hotel Collection.
Yes, The Canvas Dubai - MGallery Hotel Collection has a gym.
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