Based on confirmed guest reviews, the staff at JB Duke Hotel are amazing and extremely friendly, making guests feel welcomed and accommodated. The front desk staff, including Douglas, Alexzandria and Madeleine, are cheerful and professional. The housekeeping and restaurant staff are also pleasant. The hotel's location is incredible and the service is warm and professional. Though some guests had issues with cleanliness or room decor, the staff quickly rectified the situation. Overall, the staff at JB Duke Hotel are a standout highlight of guests' stays.