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Summary of reviewsThe Mercure Hotel Düsseldorf Zentrum has garnered a largely positive reputation among its guests, particularly for its strategic location and excellent service. Situated conveniently between the city center, the airport and the Rhine River, the hotel offers superb connectivity with public transport options right at its doorstep, making it an optimal choice for both concert-goers and business travelers. Despite being on a busy street, the rooms are reported to be quiet, contributing to restful sleep.
Guest reviews repeatedly praised the hotel's modern and spacious rooms, which are equipped with amenities such as coffee machines and tea accessories. Cleanliness stands out as a key feature with consistently clean and well-maintained rooms and common areas. Bathrooms are freshly renovated and spotless, though a minor mention was made of some dust on the edge of a mirror tile.
The breakfast at the hotel is another highlight, offering a wide variety of options to suit different preferences. The buffet includes both sweet and savory items, fresh fruits, pastries, various breads, scrambled eggs, sausages, bacon, cold cuts, jams, yogurt, muesli and even gluten-free bread upon request. While some noted the high cost and occasional lack of variety, the overall sentiment remains positive with guests appreciating the quality and freshness of the offerings.
Staff friendliness and accommodating service elevate the guest experience significantly. Reviews frequently highlighted the professional, attentive and extraordinarily friendly staff, who are always ready to meet diverse guest needs. This aspect contributes to a welcoming and pleasant stay for all visitors.
The rooms, though noted by some to be small, are efficiently organized, cozy and well-furnished, suitable even for extended stays. Some guests did mention issues with air conditioning and noise for rooms facing the street, as well as a cramped parking garage. However, these points were often considered minor compared to the overall positive experience.
The beds received mixed feedback; many guests found them comfortable with cozy bedding and ample space in double rooms. However, some noted that the mattresses and pillows were too firm or uneven, impacting their comfort.
In summary, the Mercure Hotel Düsseldorf Zentrum is highly recommended for its strategic location, commendable amenities, cleanliness and exceptional staff service, offering a comfortable and convenient stay in the heart of Düsseldorf. Show more
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Hotel Taking Steps Towards Sustainability
The Mercure Hotel Düsseldorf Kaarst, part of the Mercure brand, is Green Key certified, actively contributing to environmental protection by implementing sustainable measures and adhering to ecological standards. This suggests a brand-wide commitment to sustainability that likely extends to other Mercure hotels in the region.
3-Star Hotel
This hotel is situated in the historical district of Düsseldorf and offers comfortable accommodations. It provides Wi-Fi and is close to the convention center.
Dog Friendly Hotel
Business Hotel
Accessible Hotel
Room Types
Privilege Double RoomThe spacious double room features a private bathroom, air conditioning, soundproof walls, as well as a seating area with a flat-screen TV. The double room provides a minibar, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a TV. The unit offers 1 bed.
Standard Double RoomThe double room offers air conditioning, soundproof walls, as well as a private bathroom featuring a shower and a hairdryer. The double room provides a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV. The unit offers 1 bed.
Standard Twin RoomThe twin room provides air conditioning, soundproof walls, as well as a private bathroom featuring a shower and a hairdryer. The twin room offers a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV. The unit offers 2 beds.
Standard Single RoomThe single room provides air conditioning, soundproof walls, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.
Classic Double RoomThe unit offers 1 bed.
Guest Reviews
7.9
Good
Location
The Mercure Hotel Düsseldorf Zentrum boasts an excellent location that receives high praise from guests. Situated conveniently between the city center, the airport and the Rhine, the hotel provides superb connectivity with public transport right at its doorstep. Nearby attractions and essential amenities are easily accessible with multiple restaurants and public transit options just a stone's throw away. Many visitors highlight the easy access to Hall 29/30, the Merkur Spiel-Arena and the main train station, making it an optimal choice for both concert-goers and business travelers alike.
Despite its position on a busy street, the rooms are reportedly quiet, allowing for a restful sleep. Guests appreciate the modern, spacious rooms equipped with coffee machines and tea accessories. The hotel's breakfast receives positive mentions for being hearty and enjoyable. The central location is repeatedly praised with numerous reviews noting the quick, convenient travel options to both the old town and the new city via bus, tram and even e-scooters.
Staff friendliness and accommodating service add to the hotel's appeal, ensuring a welcoming and pleasant stay. Coupled with clean and practical room designs, the hotel meets the expectations of travelers whether for a single night stopover or an extended city trip. Overall, the Mercure Hotel Düsseldorf Zentrum is highly recommended for its strategic location and commendable amenities.
Breakfast
The breakfast experience at Mercure Hotel Düsseldorf Zentrum is generally well-regarded by guests. The buffet is frequently described as excellent with a wide variety of options that cater to different preferences. Guests appreciate the plentiful choices, including sweet and savory items, fresh fruits, pastries, various bread and toppings, scrambled eggs, sausages, bacon, cold cuts, jams, yogurt, muesli and even gluten-free bread upon request.
The breakfast is often commended for its ample and well-varied selection with many noting the quality and freshness of the offerings. The availability of coffee specialties and juices from a machine adds to the positive dining experience.
While a few reviews mention that breakfast could be more varied and note its high cost, the overall sentiment remains positive. The breakfast service is considered good and the staff is generally described as very friendly and accommodating. However, there are mentions of the breakfast being cleared away quickly and occasional comments on the strangeness of some staff behind the counter.
In conclusion, the breakfast at Mercure Hotel Düsseldorf Zentrum mostly leaves guests satisfied with its extensive and fresh options making it a highlight of their stay.
Rooms
Mercure Hotel Düsseldorf Zentrum offers a generally pleasant room experience for guests. Many reviews highlight the exceptional cleanliness and modern amenities, ensuring a comfortable stay. Guests frequently praised the beds for their comfort, contributing to restful sleep even in a central, busy location due to effective soundproofing. Newly renovated rooms and bathrooms, along with good housekeeping, add to the positive evaluations.
Several reviews note that the rooms are small but efficiently organized, making good use of the available space. Despite the compact size, the rooms are deemed cozy and well-furnished, suitable for short stays. A few reviews mention adequate desk areas and air conditioning, adding to guest convenience.
On the downside, room size proved to be a common critique with some guests finding the spaces too cramped, particularly for double occupancy. Additional concerns included occasional issues with air conditioning, noise for rooms facing the street and the limited size of the parking garage.
Despite these minor drawbacks, the combination of cleanliness, comfort and value for money makes Mercure Hotel Düsseldorf Zentrum a reliable choice for travelers.
Beds
The beds at the Mercure Hotel Düsseldorf Zentrum have received mixed feedback from guests. Many reviewers praised the beds for being very comfortable and appreciated the cozy bedding. The mattresses and pillows were often described as comfortable, contributing to a good night's sleep. Some guests found the beds in the double rooms particularly spacious and inviting.
However, there were also several complaints regarding the hardness of the mattresses. Some guests found the beds and pillows either too firm or too thick, which impacted their comfort. Others mentioned issues like the bed being sloped on one side or the mattresses being worn out, making it difficult to rest well.
Overall, while many guests enjoyed the comfort of the beds, consistent feedback suggests the hotel could benefit from providing softer or more uniformly supportive mattresses to enhance the sleeping experience.
Cleanliness
At Mercure Hotel Düsseldorf Zentrum, cleanliness is a consistent strong point, frequently highlighted by many guests. The hotel has garnered praise for its impeccable cleanliness throughout, from clean and tidy rooms to freshly renovated and spotless bathrooms. Guests noted that everything about their rooms, including the bedding and towels, was clean and well-maintained. Housekeeping appears to be thorough, although a minor oversight was mentioned regarding dust on the edge of a tile mirror.
The staff also received high marks for their friendliness and helpfulness, contributing to an overall positive experience. Guests expressed satisfaction with the comfort and cleanliness of both the rooms and common areas, often emphasizing the hotel’s cleanliness alongside the attentive service from staff.
Despite being situated on a busy street, the hotel manages a quieter ambiance with most rooms facing the back, contributing to a peaceful stay. Additionally, the hotel boasts a prime location with easy access to public transport, making Düsseldorf’s main attractions and transport hubs readily accessible.
In summary, Mercure Hotel Düsseldorf Zentrum stands out for its exceptional cleanliness and friendly, efficient service while offering a convenient and comfortable stay in the heart of Düsseldorf.
Staff
When considering a stay at Mercure Hotel Düsseldorf Zentrum, the exceptional friendliness and helpfulness of the staff stand out as the top highlights. Guests frequently praise the team for being extraordinarily nice, attentive and accommodating, often going out of their way to meet diverse needs, such as adjusting check-in times or handling specific room requests. The reception is consistently noted for its 24/7 availability and friendly service, making check-in and inquiries seamless.
The general ambiance is one of approachable, naturally accessible service, ensuring that guests feel welcome and cared for. The staff's honesty and professionalism are highlighted, reinforcing a sense of trust and comfort. The combination of a supportive team and clean, well-equipped rooms contributes to a highly positive guest experience.
Additionally, the hotel is ideally located close to public transportation, further adding convenience for travelers. Guests also appreciate the good breakfast and the overall solid quality of the facilities. In summary, Mercure Hotel Düsseldorf Zentrum is marked by its super friendly, attentive and accommodating staff, ensuring a pleasant and hassle-free stay for all visitors.
No, Mercure Hotel Düsseldorf Zentrum doesn't have any pool.
No, a spa isn't available at Mercure Hotel Düsseldorf Zentrum.
Yes, Mercure Hotel Düsseldorf Zentrum welcomes dogs.
No, parking facilities aren't available at Mercure Hotel Düsseldorf Zentrum.
No, Mercure Hotel Düsseldorf Zentrum doesn't have a gym.