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Summary of reviewsNeptuno Resort & Spa receives widespread praise for its marvelous location, just steps away from the beautiful and clean beaches of the Baltic Sea. The resort is nestled behind picturesque dunes, surrounded by tranquil pine forests and lush greenery, creating a serene and visually appealing environment. This prime location allows easy and direct access to the beach, making it an ideal choice for beach vacationers.
The resort excels in its breakfast offerings with guests applauding the variety and quality of its buffet. The breakfast is known for its extensive selection, including a range of vegetables, spreads, eggs, vegetarian options, as well as delicious cakes, pastries and fresh fruits. The well-presented and promptly replenished dishes, combined with diligent and friendly staff, elevate the breakfast experience, leaving a lasting impression on guests.
Dinner at Neptuno Resort & Spa is equally commendable with a wide array of freshly prepared dishes that cater to all tastes. The buffet is often praised for its high culinary standards with the addition of live cooking enhancing the dining experience. Despite suggestions for longer dining hours and more fish options, the overall satisfaction with the food quality remains high.
The rooms are noted for their spaciousness, cleanliness and modern amenities. Guests appreciate the tastefully furnished interiors, comfortable beds and well-kept bathrooms. Balconies or terraces in many rooms add to the appeal. Though minor issues like occasional maintenance lapses and street noise are mentioned, the overwhelming sentiment is positive regarding the comfort and upkeep of the accommodations.
Cleanliness is another strong point of the resort with both the hotel and beach consistently described as impeccably clean. The attention to cleanliness contributes to a comfortable and inviting atmosphere, which is further enhanced by the modern decor and spacious layout.
The staff at Neptuno Resort & Spa receive high marks for their friendliness and professionalism. Guests frequently highlight the team’s accommodating nature and ability to communicate in multiple languages, which enhances the overall experience. The dedication to providing excellent service, especially in the restaurant and at reception, is widely appreciated.
While the resort offers many amenities, the Wi-Fi connectivity is often criticized for being unreliable, particularly in the rooms. This is an area where improvement is needed to meet the needs of guests who require a stable internet connection.
The spa area, though small, is praised for its pleasant ambiance and well-maintained facilities. Guests enjoy the sauna, whirlpool and hot tub and appreciate the long opening hours. The spa offerings, including massages, receive positive feedback, though a few reviews suggest more regular monitoring for cleanliness.
The resort's direct access to a clean, sandy beach is a standout feature with guests enjoying the convenience and added amenities such as beach chairs and windbreaks. This ease of access, coupled with the provision of beach amenities, significantly enhances the overall experience.
Parking at Neptuno Resort & Spa is adequate with secure options available despite the high fees. There are also free parking spaces nearby, along with facilities for bicycle parking and pet walking areas.
The beds receive mixed reviews with some guests finding them very comfortable, while others consider them too soft or too hard depending on personal preference. Overall, the bedding is soft and the bed sizes are generally adequate.
For travelers with dogs, Neptuno Resort & Spa is a welcoming destination, offering amenities like dog blankets and feeding bowls. While dogs are generally well-received, some limitations on where pets can go and the additional fees suggest room for improvement in fully embracing a dog-friendly atmosphere.
In summary, Neptuno Resort & Spa offers a serene and picturesque retreat with exceptional beach access, excellent food, comfortable accommodations and friendly staff, making it a highly recommended destination for a memorable beach vacation. Show more
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Categories
Aparthotel near The Beach
This aparthotel is located in Dźwirzyno, providing easy access to the beach. Its coastal location makes it ideal for beach lovers.
Dog Friendly Aparthotel
Neptuno Resort & Spa allows pets on request, with charges that may apply. It is also close to the beach.
Aparthotel with Parking
This aparthotel provides free parking and is considered family-friendly. It is appreciated by guests and offers a blend of resort amenities with the convenience of an apartment.
Aparthotel Taking Steps Towards Sustainability
Aparthotel with Spa
Accessible Aparthotel
Aparthotel with Gym
Aparthotel for Yoga
4-Star Aparthotel
Room Types
Classic Double RoomThis double room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit offers 1 bed.
Comfort Double RoomThis double room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit offers 2 beds.
Luxury Double RoomProviding free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. Featuring a terrace, this double room also provides a tea and coffee maker, a wardrobe and a flat-screen TV with satellite channels. The unit offers 2 beds.
Luxury ApartmentThis apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This apartment features a tea and coffee maker, a seating area, a flat-screen TV with satellite channels and a terrace. The unit offers 2 beds.
Exclusive ApartmentThis apartment features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This apartment has a tea and coffee maker, a seating area, a flat-screen TV with satellite channels and a terrace. The unit has 2 beds.
Premium RoomThe spacious double room provides a tea and coffee maker, a wardrobe, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Grand ApartmentThis apartment features a balcony and electric kettle.
Guest Reviews
8.5
Very Good
Location
Neptuno Resort & Spa boasts a prime location praised by guests for its exceptional proximity to the beautiful, clean beaches of the Baltic Sea. Situated right behind the dunes, the resort offers direct access to the beach, making it a perfect getaway for sea lovers. The surroundings are noted for their tranquility and picturesque beauty, providing a clear and calm atmosphere. The resort is enveloped in a charming setting, surrounded by a pine forest and lush greenery, adding to the peaceful ambiance.
Guests appreciate the short, easy walk to the beach with some reviews highlighting that it takes just a few steps to reach the sea. The location's proximity to Kolberg and other shopping options is also a benefit for those looking to explore or engage in retail therapy. The resort itself is expansive, ensuring guests have ample space and privacy.
Overall, the location of Neptuno Resort & Spa is consistently described as great, excellent and impeccable, providing a serene and visually appealing retreat with highly convenient access to the beach, making it a top choice for beach vacationers.
Breakfast
At Neptuno Resort & Spa, the breakfast experience leaves a lasting impression on guests with many praising the variety and quality of the offerings. The breakfast buffet is widely regarded as very delicious, right from the diverse array of vegetables, spreads, eggs and vegetarian options to the delightful cakes, pastries and fresh fruits. The selection is not only extensive but also consistently well-presented and replenished promptly, ensuring a plentiful and satisfying meal to start the day.
The attention to detail and expansive menu mean that there is something for everyone. Guests consistently highlight the exceptional taste and wide assortment of the dishes, describing the breakfast as very good, terrific and even exceptionally tasty. The combination of top-notch catering and varied, elegantly arranged meals has not gone unnoticed.
Additionally, the breakfast service is commendable with diligent and friendly staff who strive to meet all guest wishes. While some note that the breakfasts tend to be the same each day, the wide selection keeps the dining experience fresh and appealing. The inclusion of a diverse drink selection, though some mention a lack of juices and decent coffee further complements the dining experience.
Overall, the Neptuno Resort & Spa’s breakfast buffet stands out as a highlight for guests, combining quality, variety and excellent service to create a memorable start to the day.
Dinner
At Neptuno Resort & Spa, the dinner experience generally receives high praise for its variety and flavor. Guests frequently mention the diverse and freshly prepared selections available, ensuring there is something for everyone to enjoy. The buffet offerings are consistently described as very good, delicious and of a high culinary standard. Additionally, the presence of live cooking adds an element of excitement and freshness to the dining experience.
Despite the overwhelming positive feedback, some guests mention that the dining hours, ending at 7 PM, are too early and a few reviews suggest the addition of more fish options, especially given the hotel's proximity to the Baltic Sea. However, these points do not overshadow the overall satisfaction with the food quality, which remains top-notch with a wide variety of tasty and hot dishes, including delicious vegetarian options.
The combination of excellent food and a varied buffet, along with friendly staff, ensures a pleasant dining experience at Neptuno Resort & Spa. Whether enjoying breakfast or dinner, guests can expect delectable meals in a great location.
Rooms
The rooms at Neptuno Resort & Spa garner a significant amount of praise for their exceptional amenities and furnishings. Guests consistently highlight the spaciousness, cleanliness and modernity of the rooms. Many reviews note that the rooms are attractively and tastefully furnished with comfortable beds and well-kept bathrooms often mentioned. The addition of balconies or terraces in many rooms is also appreciated.
However, some reviewers did experience issues with the cleanliness and maintenance of their rooms. A few reported problems such as musty-smelling sleeper chairs, worn-out flooring and insufficient vacuuming. Noise from street-facing rooms and a lack of essential amenities like hangers were occasionally cited as drawbacks.
Despite some minor defects, the predominant sentiment is positive with guests commending the comfort, size and overall upkeep of the accommodations. The resort’s staff also receive high marks for their friendliness and helpfulness, contributing to a welcoming and enjoyable stay.
Beds
The beds at Neptuno Resort & Spa receive mixed reviews from guests. Many praise the comfort of the mattresses, describing them as very comfortable. However, some found the mattresses to be too soft, bordering on uncomfortable, while a few others mentioned they were a bit too hard. The bedding is noted to be soft, contributing to the overall comfort. Despite these issues, the size of the beds is generally considered adequate. Minor drawbacks include beds not being made at times and some rooms experiencing shaking from passing trucks and traffic noise. Overall, the comfort level of the beds seems to vary based on personal preferences.
Cleanliness
Neptuno Resort & Spa has received a wealth of positive feedback regarding its cleanliness. Guests consistently describe the hotel, rooms and facilities as very clean and well-maintained. The attention to cleanliness is a noticeable priority with clean rooms, tidy accommodations and regularly emptied garbage cans contributing to an overall sense of order and comfort. The beach, also reported as clean, complements the hotel's pristine environment.
Visitors have praised the excellent yet unobtrusive service and the spacious, clean rooms that create a comfortable stay. The modern decor of the hotel enhances the inviting atmosphere. Families with children feel particularly welcome with ample space and a courteous environment noted by many guests. A few observations pointed out specific areas for improvement, such as thoroughness on certain cleaning days and occasional stickiness on floors, but these appear to be minimal exceptions.
Overall, Neptuno Resort & Spa offers a spotless retreat, combining cleanliness with great food, comfortable accommodation and various amenities, ensuring a rewarding experience for its guests.
Staff
The staff at Neptuno Resort & Spa consistently receive praise for their friendliness, attentiveness and dedication. Guests frequently highlight the team’s accommodating nature with special mentions of their diligent and hardworking approach. Many reviews commend the staff for their ability to speak both German and English, contributing to a seamless communication experience for international visitors.
In addition to the overall kindness and helpfulness displayed, the service staff in the restaurant and at the reception are often specifically noted for their professionalism and pleasant demeanor. The commitment to cleanliness and order is also highly regarded with staff ensuring spaces are well-maintained and hygienic.
However, a few reviews mention that not all interactions met these high standards with occasional comments about language proficiency and fluctuating moods. Despite this, the general consensus remains overwhelmingly positive with many appreciating the great location and beautiful design of the resort paired with excellent yet discreet service.
Overall, the staff's dedication to providing a friendly and efficient service greatly enhances the overall experience at the resort, making it a recommended choice for travelers.
Wi-Fi
Neptuno Resort & Spa falls short when it comes to reliable internet connectivity. Guests have noted that the Wi-Fi is mostly non-functional, particularly in the rooms, making it difficult for those who depend on a stable internet connection. Although the resort is praised for various aspects, travelers who need consistent and strong Wi-Fi might find their stay less satisfactory. The current Wi-Fi setup is considered very weak and often fails to meet guests' needs, suggesting that an improvement in this area would greatly enhance the overall experience.
Spa
The Neptuno Resort & Spa features a wellness and spa area that has garnered positive feedback for its pleasant and nicely furnished environment. While the spa might be considered small by some guests, it remains a charming and relaxing space with highlights such as a sauna, whirlpool and a hot tub that particularly delights children. Guests also appreciated the long opening hours of the spa/sauna, making it convenient for relaxation at various times of the day.
The spa's overall ambiance is very beautiful and well-thought-out, contributing to a pleasing experience. The hotel's spa offerings, including massages, received favorable mentions, though some reviews suggested that cleanliness and regular monitoring could be improved. Additionally, the spa area is accessible through the garden, adding to its charm. Despite its modest size, the spa area is generally seen as adequate and well-maintained, providing a peaceful retreat within the resort.
Beach
Neptuno Resort & Spa boasts an enviable location with unmatched proximity to a beautiful, clean, sandy beach. Guests repeatedly highlight the convenience of having direct access to the beach through a private gate, allowing for seamless transition from the hotel to the serene coastline. With the beach right behind the hotel, separated only by a small dune forest, visitors find it almost at their doorstep.
The rooms are thoughtfully equipped, providing beach chairs and windbreaks that guests can take down to enjoy their day by the sea. The beach experience is consistently praised, often described as great and very nice. This ease of access and provision for beach amenities adds significant value to the overall experience.
In addition to the advantageous location, the resort offers comfortable accommodations and delicious food, ensuring a comprehensive and enjoyable stay. Guests find the sauna area with a whirlpool an added bonus, perfect for relaxing after a day at the beach.
Overall, Neptuno Resort & Spa is lauded for its great location, family charm and direct beach access, making it an ideal destination for those looking to enjoy a beautiful beach without any hassle.
Parking
Neptuno Resort & Spa offers a variety of parking options to its guests, ensuring convenience and accessibility. Despite the high parking fees, which include charges of €10 per day or 35 zlotys per night, there are plenty of secure parking spaces available on the premises. For those keen on saving, free parking spaces can be found in the immediate vicinity. Moreover, the resort provides additional amenities such as bicycle parking in front of the apartments and areas to walk pets among beach pines, creating a well-rounded and accommodating experience for guests. The benefit of secure parking allows guests to explore the city without the hassle of searching for a parking spot, contributing to a more relaxed stay.
Dog Friendly
Neptuno Resort & Spa stands out as a welcoming destination for dog owners, offering amenities such as dog blankets and feeding bowls upon arrival. The hotel is praised for its warm hospitality towards both dogs and their owners, making it a suitable choice for families traveling with pets. Guests appreciate the dog-friendly atmosphere and the provision of sleeping spaces and bowls for dogs.
However, some reviews highlighted that while dogs are generally welcomed, they may feel more tolerated rather than genuinely embraced in certain areas. Additionally, the necessity to pay a fee for bringing pets and limitations on where dogs can accompany their owners, such as dining areas, suggest that the hotel could further enhance its dog-friendly facilities. Despite these minor drawbacks, Neptuno Resort & Spa remains a favored spot for those wishing to enjoy a holiday with their four-legged companions.
No, Neptuno Resort & Spa doesn't have any pool.
Yes, a spa is available at Neptuno Resort & Spa.
Yes, Neptuno Resort & Spa welcomes dogs.
Yes, parking facilities are available at Neptuno Resort & Spa.