Hotel Osner
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Summary of reviewsThe **Hotel Osner** is celebrated for its prime beachfront locale, where guests consistently rave about the stunning sea views and convenient proximity to key facilities such as restaurants, supermarkets and transport options. The ocean vistas from the rooms significantly enhance the overall guest experience.
Breakfast reviews are mixed; while many guests praise the fresh and neatly prepared offerings, others highlight issues such as costliness, lack of variety and service delays. The dinner buffet, available at R250 per person, is generally well-received, although it is occasionally unavailable due to schedule constraints or potential Covid-19 restrictions.
Guest reviews present a varied picture regarding the rooms. Many find them cozy, comfortable, spacious and clean with excellent beach views. However, some areas for improvement include outdated furnishings, a lack of basic amenities and inconsistent maintenance.
Cleanliness is another mixed bag with many guests applauding the neat and well-maintained rooms, bolstered by friendly and efficient cleaning staff. Nonetheless, recurring issues such as dirty carpets, smelly rooms and cockroach sightings have been noted, suggesting ongoing renovation and maintenance improvements might be needed.
The staff at Hotel Osner often receive commendations for their friendliness and professionalism, particularly at the reception and housekeeping. Security staff add a sense of safety, though some guests have experienced less positive interactions, indicating room for improvement.
WiFi connectivity appears to be a notable pain point with many guests finding the service unreliable or completely unavailable, which contrasts sharply with the otherwise pleasant accommodations.
The beachfront location of the hotel is frequently highlighted as a prime attraction, providing breathtaking views and immediate access to the sea— this aspect stands out as a major selling point. Additionally, secure and ample parking adds convenience, though there are some logistical concerns during load shedding and the signposting could be better.
Hotel Osner is also recognized as a family-friendly destination, offering spacious rooms with amenities that cater specifically to families, such as extra towels and cots for children. While the beds receive mixed feedback with many finding them comfortable and others noting maintenance issues, they tend to support a good night's sleep.
Despite its three-star rating, some guests feel that the hotel does not fully meet the expected standards, particularly in cleaning practices and overall maintenance. It stands out as a suitable choice for business travelers thanks to its well-facilitated conference rooms, though there’s a call for dedicated business rooms and re-evaluation of breakfast pricing.
In terms of accessibility, while there are some positive features, the hotel could benefit from more comprehensive measures to ensure all areas are accessible to guests with disabilities, improving pre-check-in services and room amenities.
Overall, Hotel Osner’s beachfront location, family-friendly atmosphere and commendable staff create a welcoming environment, although improvement in room amenities, cleanliness and WiFi service could significantly enhance the guest experience.
Categories
Breakfast reviews are mixed; while many guests praise the fresh and neatly prepared offerings, others highlight issues such as costliness, lack of variety and service delays. The dinner buffet, available at R250 per person, is generally well-received, although it is occasionally unavailable due to schedule constraints or potential Covid-19 restrictions.
Guest reviews present a varied picture regarding the rooms. Many find them cozy, comfortable, spacious and clean with excellent beach views. However, some areas for improvement include outdated furnishings, a lack of basic amenities and inconsistent maintenance.
Cleanliness is another mixed bag with many guests applauding the neat and well-maintained rooms, bolstered by friendly and efficient cleaning staff. Nonetheless, recurring issues such as dirty carpets, smelly rooms and cockroach sightings have been noted, suggesting ongoing renovation and maintenance improvements might be needed.
The staff at Hotel Osner often receive commendations for their friendliness and professionalism, particularly at the reception and housekeeping. Security staff add a sense of safety, though some guests have experienced less positive interactions, indicating room for improvement.
WiFi connectivity appears to be a notable pain point with many guests finding the service unreliable or completely unavailable, which contrasts sharply with the otherwise pleasant accommodations.
The beachfront location of the hotel is frequently highlighted as a prime attraction, providing breathtaking views and immediate access to the sea— this aspect stands out as a major selling point. Additionally, secure and ample parking adds convenience, though there are some logistical concerns during load shedding and the signposting could be better.
Hotel Osner is also recognized as a family-friendly destination, offering spacious rooms with amenities that cater specifically to families, such as extra towels and cots for children. While the beds receive mixed feedback with many finding them comfortable and others noting maintenance issues, they tend to support a good night's sleep.
Despite its three-star rating, some guests feel that the hotel does not fully meet the expected standards, particularly in cleaning practices and overall maintenance. It stands out as a suitable choice for business travelers thanks to its well-facilitated conference rooms, though there’s a call for dedicated business rooms and re-evaluation of breakfast pricing.
In terms of accessibility, while there are some positive features, the hotel could benefit from more comprehensive measures to ensure all areas are accessible to guests with disabilities, improving pre-check-in services and room amenities.
Overall, Hotel Osner’s beachfront location, family-friendly atmosphere and commendable staff create a welcoming environment, although improvement in room amenities, cleanliness and WiFi service could significantly enhance the guest experience.
Beachfront Hotel
Situated on the Esplanade in East London, Hotel Osner offers beachfront access and views, providing guests with a convenient location for enjoying the beach and nearby attractions. It's a long-standing hotel known for its hospitality.
Hotel near The Beach
Located on Court Crescent, Esplanade in East London, this hotel is near the beachfront. It offers a convenient base for exploring the beach and local attractions.
Family Friendly Hotel
Situated on the Esplanade in East London, this hotel offers convenient access to the beach and other attractions for family outings.
Business Hotel
While specific details are not available, as a hotel, Osner is expected to provide standard business amenities such as meeting spaces and internet access. Its location in East London makes it a convenient option for business travelers in the area.
Accessible Hotel
Hotel Osner is explicitly stated as wheelchair accessible and belongs to the barrier-free hotels in East London. It provides rooms and facilities specifically for disabled guests, including toilets and bathrooms designed for accessibility. The hotel also features marked disabled parking spaces.
3-Star Hotel
Situated in East London, Hotel Osner offers a comfortable and reliable stay with an outdoor swimming pool. It is known for its convenient location and value.
Hotel near Golf Courses
Guest Reviews
Hotel Osner benefits from an exceptional location with guests repeatedly praising its proximity to the beach and the breathtaking sea views it offers. Centrally positioned, the hotel is described as being close to key facilities, including restaurants, supermarkets and transport options, providing both convenience and accessibility. The beachfront location is considered stunning with many reviews highlighting the beautiful vistas from their rooms. The vicinity to the sea makes it an attractive choice for those looking to enjoy the coastal scenery. Overall, the location is frequently noted as a standout feature, contributing significantly to the positive guest experiences.
The breakfast at Hotel Osner receives mixed reviews from guests with many highlighting the positive aspects. Several guests enjoyed their breakfast, noting it was good, fresh, neatly prepared and even fantastic. The bacon did receive a mention of sometimes being a little dry, but overall, the food quality was appreciated. However, there are notable criticisms regarding the cost with several guests feeling the breakfast was too expensive and not worth the price. Some have pointed out that options were limited with one mentioning the absence of refilled seeds like pumpkin and chia and others noting the lack of halal-friendly options. Several guests also expressed disappointment at unexpected additional charges for breakfast or misunderstandings about breakfast not being included in their booking. Service speed was another area of concern with some waiting over 30 minutes for their meal. Despite these issues, the welcoming behavior of the staff was appreciated by one reviewer. Overall, while the breakfast at Hotel Osner has its commendable points, there are areas in need of improvement, particularly in terms of cost, variety and service efficiency.
Hotel Osner offers a buffet dinner at R250 per person. Guests generally enjoyed the food provided. However, it is important to note that dinner is not available on Fridays and Saturdays and there have been occasions where no dinner was available at all, possibly due to Covid-related restrictions. Some guests highlighted that the quality of food made the dining experience feel quite homely. Despite a few logistical shortcomings, the hotel strives to maintain good standards for its dining services.
'Hotel Osner' offers a mix of experiences according to guest reviews. Positively, many guests found the rooms to be cozy, comfortable and spacious with some mentioning that rooms were bigger than expected. Cleanliness received mixed feedback, although a significant number highlighted that their rooms were clean and neat. The location is praised for its safety and beachfront views.
Despite these positives, several reviews pointed out areas for improvement. Issues such as outdated furnishings, uncomfortable beds, a lack of basic amenities like microwaves, bar fridges and irons were noted. Maintenance appeared inconsistent with some rooms having broken fixtures, unpleasant smells and problems with pests like cockroaches and flies.
Renovations and better housekeeping might be needed, as some guests encountered torn bedding, dirty carpets and blocked showers. Security and location scored well, but the overall room conditions left a lot to be desired for some visitors.
In summary, while the spacious rooms and seaside views provide a pleasant stay for many, 'Hotel Osner' could enhance the guest experience by addressing maintenance issues and upgrading their in-room amenities.
Hotel Osner has received a range of feedback regarding their beds, but one consistent theme is that many guests found the beds to be extremely comfortable. Multiple reviews praise the comfort of the beds, highlighting new and well-maintained mattresses. For family rooms, the beds are noted to be particularly comfortable, ensuring a good night's sleep for all occupants.
However, not all feedback is positive. Some guests reported issues with bed comfort and maintenance, mentioning noisy mattresses, broken bed legs and outdated carpets. There were also remarks about beds lacking mattress protectors and instances of cockroaches, as well as some discomfort due to high pillows. Maintenance concerns also extended to torn bedding and the presence of double or single beds instead of the expected configuration.
Despite these drawbacks, many guests still appreciated the overall comfort provided by the beds, something that may be attributed to the attentive compliance with cleanliness and COVID-19 precautions during their stay.
Hotel Osner offers guests a mix of positives and challenges when it comes to cleanliness. Many reviewers appreciated the hotel's cleanliness, describing it as very clean and tidy with rooms that are warm, comfortable and spacious. Guests frequently mentioned that rooms were generally neat and well-maintained with some highlighting the excellent cleaning service and friendly staff.
However, the reviews also pointed out significant areas for improvement. Common issues included smelly and dirty carpets, dirty curtains and windows and a lack of proper maintenance. Some guests pointed out that the cleanliness of bathrooms varied with several noting that certain bathrooms and toilets were not up to standard. Additionally, there were recurring complaints about cockroaches in some rooms.
The hotel appears to be undergoing renovations, which may affect its overall appearance and upkeep. Maintenance issues such as dirty towels, a lack of ventilation and under-serviced rooms were also mentioned. The pool area was another point of concern with some reviewers noting that it was not properly cleaned and was off-limits during their stay.
Overall, Hotel Osner seems to provide a satisfactory experience in terms of room cleanliness for some guests, but there are notable issues that need addressing to improve consistency in housekeeping and maintenance.
Hotel Osner's staff frequently receive praise for their exceptional friendliness and welcoming demeanor. Many guests noted that the reception staff were particularly polite and helpful, making check-in a pleasant experience with warm smiles and a professional attitude. Housekeeping also stood out for their kindness and efficiency, contributing to an overall sense of good hospitality throughout the hotel. Security staff were acknowledged for their responsiveness and added sense of safety, although some reviews suggested room for improvement in their behavior.
However, not all experiences were positive. There were reports of unhelpful and unfriendly interactions with certain staff members with specific criticisms directed at the reception and general service quality. Some guests experienced a lack of assistance and felt that the attitude of a few staff members was poor, even describing some as rude or unprofessional.
Despite these mixed reviews, the prevailing sentiment about Hotel Osner's staff is positive, highlighting their friendliness, helpfulness and professional demeanor, which greatly contributes to the hotel's welcoming atmosphere. A few areas for improvement have been noted, but these do not overshadow the generally high regard in which the staff is held by many guests.
Hotel Osner's WiFi seems to be a significant concern for guests. Many found it unreliable and experienced difficulties connecting. Some highlighted that the WiFi was non-existent or not working throughout their stay, while others mentioned it was down or on and off, offering very limited connectivity. Instances of insufficient WiFi data and an unstable, old system were noted. There were a few reports suggesting satisfactory room conditions with good WiFi access, but these were overshadowed by the numerous accounts of poor or completely unavailable internet service. The hotel's WiFi service appears to need substantial improvement to meet guests' expectations.
Hotel Osner enjoys an enviable location right on the beach, making it a prime choice for those seeking a coastal retreat. Visitors consistently highlight the outstanding beach and ocean views, often describing them as simply breathtaking. The beach is not just easily accessible but literally steps away from the property, ensuring that guests can enjoy the seaside at a moment's notice. Whether planning to lounge by the shore or savor the sea view from the comfort of a room, the proximity and vistas at Hotel Osner enhance the overall appeal of the stay.
Hotel Osner offers ample parking space with a high emphasis on security, ensuring car safety throughout your stay. Guests have mentioned the convenience of secure, free parking that adds to a sense of safety. There are plenty of parking spots available and the parking lot is spacious, providing ease of access for larger vehicles.
However, several guests have noted some logistical challenges. The entrance gates can be slow to open, requiring a wait which can be inconvenient. Clear signage for parking areas is lacking, leaving new arrivals unsure of where to park. Additionally, during load shedding, access to parking might be hindered, as there is no power. The front parking area is also a walkway for pedestrians, which some guests found not ideal.
Overall, the security and availability of parking at Hotel Osner are substantial advantages, though there are some practical aspects that could use improvement for a smoother experience.
Hotel Osner has garnered positive feedback for its family-friendly accommodations, making it a great choice for families on holiday. Many reviews highlight the availability of family rooms, which include multiple single beds and ample space for a family to stay comfortably. Guests appreciated the family vibes and social atmosphere facilitated by the hotel's team. For those traveling with infants, the hotel offers practical amenities such as cots and extra towels for kids. While there were a few mentions of noise and check-in delays, overall, the hotel is recognized for its efforts to provide appropriate and enjoyable accommodations for families. Children particularly enjoyed their stay, adding to the appeal of Hotel Osner for a family vacation.
Hotel Osner is located in an appealing area, surrounded by the pleasant outlook one would expect from a three-star establishment. While it boasts a three-star rating, the experiences of guests suggest some inconsistencies with this classification. The hotel appears to match the basic expectations of a three-star facility but also shows areas needing significant improvement to fully align with current three-star standards.
The hotel's services are deemed passable by some, catering adequately to those with modest expectations. However, feedback highlights a necessity for upgrades, particularly in cleaning practices, to elevate the overall guest experience. Concerns about reliability and value for money indicate there is a gap between the advertised quality and the actual experience provided. Overall, guests feel that Hotel Osner meets the bare minimum but falls short in delivering the full three-star promise.
Hotel Osner offers a conducive environment for business travelers with facilities tailored to their needs. The conference room facilities have been positively noted, making it a preferred choice for hosting meetings and business stays. Guests appreciate the specific business services available, including spaces necessary for work-related activities. However, it is mentioned that the hotel should consider offering dedicated business rooms and re-evaluate the pricing of the breakfast options to enhance the experience for professional guests. Overall, Hotel Osner stands out as a suitable destination for business purposes.
Hotel Osner offers a moderate level of accessibility for guests with disabilities. While there are some positive remarks about the hotel's accessibility features, there are still areas in need of improvement. Several guests pointed out that accessible rooms were needed and that current rooms were not suitably accessible. Some reviews also highlighted the lack of disabled access and necessary ironing materials. Additionally, the pre-check-in services could benefit from enhancements to better cater to accessibility needs. Although accessibility was noted as good or moderately good by some, a more comprehensive approach to ensuring all areas are accessible would be beneficial.
Hotel Osner boasts a prime beachfront location, making it an ideal choice for those who want to stay near the ocean. With its proximity to the beach, guests can enjoy stunning seaview rooms that offer awesome and fantastic views. The beachfront view is particularly praised for its beauty. Additionally, the hotel's location is convenient, being close to shops, good restaurants, entertainment areas and joggers frequently enjoy the area. This setting provides a delightful combination of natural beauty and urban convenience.
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Location
Breakfast
Dinner
Rooms
Despite these positives, several reviews pointed out areas for improvement. Issues such as outdated furnishings, uncomfortable beds, a lack of basic amenities like microwaves, bar fridges and irons were noted. Maintenance appeared inconsistent with some rooms having broken fixtures, unpleasant smells and problems with pests like cockroaches and flies.
Renovations and better housekeeping might be needed, as some guests encountered torn bedding, dirty carpets and blocked showers. Security and location scored well, but the overall room conditions left a lot to be desired for some visitors.
In summary, while the spacious rooms and seaside views provide a pleasant stay for many, 'Hotel Osner' could enhance the guest experience by addressing maintenance issues and upgrading their in-room amenities.
Beds
However, not all feedback is positive. Some guests reported issues with bed comfort and maintenance, mentioning noisy mattresses, broken bed legs and outdated carpets. There were also remarks about beds lacking mattress protectors and instances of cockroaches, as well as some discomfort due to high pillows. Maintenance concerns also extended to torn bedding and the presence of double or single beds instead of the expected configuration.
Despite these drawbacks, many guests still appreciated the overall comfort provided by the beds, something that may be attributed to the attentive compliance with cleanliness and COVID-19 precautions during their stay.
Cleanliness
However, the reviews also pointed out significant areas for improvement. Common issues included smelly and dirty carpets, dirty curtains and windows and a lack of proper maintenance. Some guests pointed out that the cleanliness of bathrooms varied with several noting that certain bathrooms and toilets were not up to standard. Additionally, there were recurring complaints about cockroaches in some rooms.
The hotel appears to be undergoing renovations, which may affect its overall appearance and upkeep. Maintenance issues such as dirty towels, a lack of ventilation and under-serviced rooms were also mentioned. The pool area was another point of concern with some reviewers noting that it was not properly cleaned and was off-limits during their stay.
Overall, Hotel Osner seems to provide a satisfactory experience in terms of room cleanliness for some guests, but there are notable issues that need addressing to improve consistency in housekeeping and maintenance.
Staff
However, not all experiences were positive. There were reports of unhelpful and unfriendly interactions with certain staff members with specific criticisms directed at the reception and general service quality. Some guests experienced a lack of assistance and felt that the attitude of a few staff members was poor, even describing some as rude or unprofessional.
Despite these mixed reviews, the prevailing sentiment about Hotel Osner's staff is positive, highlighting their friendliness, helpfulness and professional demeanor, which greatly contributes to the hotel's welcoming atmosphere. A few areas for improvement have been noted, but these do not overshadow the generally high regard in which the staff is held by many guests.
Wi-Fi
Beach
Parking
However, several guests have noted some logistical challenges. The entrance gates can be slow to open, requiring a wait which can be inconvenient. Clear signage for parking areas is lacking, leaving new arrivals unsure of where to park. Additionally, during load shedding, access to parking might be hindered, as there is no power. The front parking area is also a walkway for pedestrians, which some guests found not ideal.
Overall, the security and availability of parking at Hotel Osner are substantial advantages, though there are some practical aspects that could use improvement for a smoother experience.
Family
3 Star
The hotel's services are deemed passable by some, catering adequately to those with modest expectations. However, feedback highlights a necessity for upgrades, particularly in cleaning practices, to elevate the overall guest experience. Concerns about reliability and value for money indicate there is a gap between the advertised quality and the actual experience provided. Overall, guests feel that Hotel Osner meets the bare minimum but falls short in delivering the full three-star promise.
Business
Accessible
Beachfront
No, Hotel Osner doesn't have any pool.
No, a spa isn't available at Hotel Osner.
No, Hotel Osner doesn't allow dogs.
No, parking facilities aren't available at Hotel Osner.
No, Hotel Osner doesn't have a gym.
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