Premier Hotel East London ICC
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Summary of reviewsPremier Hotel East London ICC is highly praised for its exceptional beachfront location, offering stunning ocean views and convenient access to local attractions such as the beach and aquarium. The central location is ideal for both leisure and business travelers with easy access to restaurants, shops and the city's central business district. Though there are minor remarks about the surrounding area's upkeep, the hotel's facilities and friendly, attentive staff compensate well.
Guests also commend the excellent breakfast, which features a buffet-style spread with a variety of options catering to diverse preferences and dietary needs. While some noted areas for improvement, including variety and service during peak times, the general consensus remains that breakfast significantly enhances the overall stay.
The dining options, particularly dinner, receive mixed feedback. Many appreciated the well-prepared, delicious food and extensive menu choices with special occasions like birthday dinners standing out. However, some guests reported disappointment with food quality, menu variety and service times. Despite these drawbacks, the dining experience is generally positive with room service receiving high praise.
Rooms are frequently lauded for their spaciousness, comfort, cleanliness and modern decor. Beautiful sea views contribute to a relaxing ambiance. Guests appreciate the room amenities and the attentive housekeeping. However, some feedback indicates occasional issues with cleanliness, maintenance and room location.
Cleanliness is a major highlight with the hotel consistently described as exceptionally clean and well-kept. The property’s neat appearance and elegant ambiance are frequently noted. Though there are occasional lapses in cleaning standards, the overall feedback is very positive.
Staff service is a standout feature with guests praising the friendliness and professionalism of the reception, cleaning and restaurant teams. The welcoming and accommodating nature of the staff enhances the overall guest experience, although there are occasional mentions of inconsistent customer service.
The WiFi connectivity, however, is a notable weak point with many guests reporting issues with reliability and strength. Efforts to update the system have not fully resolved these challenges, making it a consistent area for improvement, especially for business travelers.
The spa receives high praise for its treatments and the overall relaxing experience, though some concerns about operation hours exist. The gym is generally viewed positively for being well-equipped, despite comments on space and cleanliness.
The pool area has mixed reviews. Although some appreciated the clean and well-maintained facilities with beautiful views, others experienced issues with cleanliness and maintenance, impacting the overall enjoyment.
Parking is generally safe and secure with direct lift access and ample spaces. Nonetheless, some guests found parking navigation challenging and inconvenient, especially with tight spaces and complex lift systems.
Lastly, the hotel is highly regarded as a family-friendly destination with many guests noting the welcoming atmosphere and the staff’s efforts to accommodate families with children.
In summary, Premier Hotel East London ICC offers a blend of comfort, spectacular coastal views, excellent breakfast and attentive service, making it a memorable choice for travelers despite some areas needing improvement.
Categories
Guests also commend the excellent breakfast, which features a buffet-style spread with a variety of options catering to diverse preferences and dietary needs. While some noted areas for improvement, including variety and service during peak times, the general consensus remains that breakfast significantly enhances the overall stay.
The dining options, particularly dinner, receive mixed feedback. Many appreciated the well-prepared, delicious food and extensive menu choices with special occasions like birthday dinners standing out. However, some guests reported disappointment with food quality, menu variety and service times. Despite these drawbacks, the dining experience is generally positive with room service receiving high praise.
Rooms are frequently lauded for their spaciousness, comfort, cleanliness and modern decor. Beautiful sea views contribute to a relaxing ambiance. Guests appreciate the room amenities and the attentive housekeeping. However, some feedback indicates occasional issues with cleanliness, maintenance and room location.
Cleanliness is a major highlight with the hotel consistently described as exceptionally clean and well-kept. The property’s neat appearance and elegant ambiance are frequently noted. Though there are occasional lapses in cleaning standards, the overall feedback is very positive.
Staff service is a standout feature with guests praising the friendliness and professionalism of the reception, cleaning and restaurant teams. The welcoming and accommodating nature of the staff enhances the overall guest experience, although there are occasional mentions of inconsistent customer service.
The WiFi connectivity, however, is a notable weak point with many guests reporting issues with reliability and strength. Efforts to update the system have not fully resolved these challenges, making it a consistent area for improvement, especially for business travelers.
The spa receives high praise for its treatments and the overall relaxing experience, though some concerns about operation hours exist. The gym is generally viewed positively for being well-equipped, despite comments on space and cleanliness.
The pool area has mixed reviews. Although some appreciated the clean and well-maintained facilities with beautiful views, others experienced issues with cleanliness and maintenance, impacting the overall enjoyment.
Parking is generally safe and secure with direct lift access and ample spaces. Nonetheless, some guests found parking navigation challenging and inconvenient, especially with tight spaces and complex lift systems.
Lastly, the hotel is highly regarded as a family-friendly destination with many guests noting the welcoming atmosphere and the staff’s efforts to accommodate families with children.
In summary, Premier Hotel East London ICC offers a blend of comfort, spectacular coastal views, excellent breakfast and attentive service, making it a memorable choice for travelers despite some areas needing improvement.
Hotel Taking Steps Towards Sustainability
The on-site Orchid Day Spa at this hotel uses exclusively organic, eco-friendly products for its treatments, focusing on rejuvenation and relaxation.
Hotel for Honeymoon
The Premier Hotel East London ICC offers panoramic views of the Indian Ocean from every room. Its beachfront location and luxurious rooms provide a romantic setting. The hotel's amenities and central location make it a popular choice for couples.
Family Friendly Hotel
This hotel is a popular choice for families, offering a beachfront location and amenities suitable for both leisure and business travelers. It features a restaurant and family-friendly services.
Hotel with Swimming Pool
Located on the beachfront, this hotel includes an outdoor pool. It provides easy access to the beach and other recreational amenities.
Outdoor Pool
Business Hotel
The hotel is adjacent to the East London International Convention Centre (ELICC), making it ideal for business travelers. It offers luxurious rooms with views, and the ELICC provides versatile conference rooms accommodating up to 1,500 delegates and an exhibition hall for up to 2,100 delegates. It has two boardrooms for smaller meetings.
Hotel with Parking
This hotel offers free self parking onsite. It is located on the beachfront, providing convenient access and secure parking facilities for guests attending events or exploring the city.
Accessible Hotel
Premier Hotel East London ICC features wheelchair accessibility throughout its grounds. This ensures that common areas and various facilities are accessible to guests with mobility challenges.
Hotel with Gym
The hotel features a state-of-the-art fitness center. It is equipped with modern exercise machines and equipment suitable for both cardio workouts and strength training.
4-Star Hotel
This hotel is located in Quigney Beach, East London. It features a full-service spa, an outdoor pool, and a fitness center. Guests can enjoy complimentary wireless internet access and concierge services.
Hotel with Outdoor Pool
This hotel offers an outdoor pool with sun loungers, providing a space for relaxation and swimming. It is located near the beach, offering easy access to coastal activities. The hotel also features a spa and fitness center for additional leisure options.
Hotel with Spa
Romantic Hotel
Guest Reviews
Premier Hotel East London ICC stands out for its exceptional location. Nestled right by the beachfront, this hotel offers guests stunning ocean views and the convenience of being close to various attractions and amenities. The hotel's proximity to the beach and the aquarium makes it an ideal spot for both relaxation and exploration.
Guests have frequently highlighted the breathtaking sea views from their rooms, appreciating the spacious and clean accommodations. The central location of the hotel allows for easy access to restaurants, shops and the city's central business district, making it very convenient for both leisure and business travelers.
Despite some remarks about the surrounding area's upkeep, the hotel's facilities and the friendly, attentive staff more than make up for it. The ease of access from the airport and closeness to the International Convention Centre (ICC) are additional plus points for visitors.
In conclusion, Premier Hotel East London ICC offers a blend of comfort and spectacular coastal views, ensuring a memorable stay for those who appreciate being close to the ocean and the conveniences of city life.
The Premier Hotel East London ICC consistently receives high marks for its breakfast offerings from guests. Many patrons praise the breakfast as excellent, delicious and well-prepared. The hotel offers a buffet-style breakfast with a variety of options, including freshly prepared meals that cater to various preferences and dietary needs. Visitors appreciate the friendly and attentive staff who enhance their morning dining experience.
However, some reviews indicate areas for improvement. While many guests enjoyed the diversity in the breakfast buffet, others found it repetitive or lacking in variety. A few comments mention the absence of certain items, such as scrambled eggs and note that the buffet could expand its offerings. Service during peak times can be slow with long queues and occasional shortages of specific foods. Despite these minor drawbacks, the general consensus is that the breakfast at Premier Hotel East London ICC significantly contributes to a favorable stay, complementing the hotel's beautiful location and other amenities.
Premier Hotel East London ICC offers a mixed dining experience according to guest reviews. Many visitors were pleased with the quality of the food, praising it as delicious, well-prepared and served with a good variety. Particular highlights include excellent breakfast and dinner options with some guests specifically mentioning how tasty and reasonably priced the meals were. Special occasions, such as birthday dinners, were also noted to be exceptional.
The restaurant itself is appreciated for its cleanliness, ocean views and extensive menu choices. Guests often compliment the kitchen staff and chefs for their efforts with standout mentions for the Salmon Restaurant chefs. Room service also received positive feedback for its timely and tasty food delivery.
However, not all reviews were favorable. A few guests reported disappointing experiences, citing poor food quality, limited menu variety and lengthy waiting times for dinner service. Some buffet offerings were criticized for lack of variety and freshness with specific complaints about tough meat and underwhelming ingredients. The restaurant's operation hours and the availability of food during busy periods also drew some negative comments.
Overall, while many enjoyed their dining experiences at the Premier Hotel East London ICC, there is room for improvement in consistency and menu diversity to ensure all guests have a satisfactory culinary experience.
The Premier Hotel East London ICC offers an array of generally positive guest experiences, particularly when it comes to the rooms. Guests frequently highlight the spaciousness of the rooms, finding them to be comfortable and clean. Many appreciated the modern decor and found the rooms exceptionally well-designed. Several reviews mention positively the large size of the rooms and bathrooms as well as the beautiful sea views, which provide a relaxing ambiance.
Cleanliness seems to be a strong point with multiple guests noting that the rooms and bathrooms are very clean and neat. Housekeeping received commendation for maintaining the rooms well. Besides being visually appealing, guests also found the beds comfortable, which added to their overall satisfaction.
Many guests took note of the room amenities, praising the comfortable furnishings and facilities which are suitable for both relaxation and work. Upgrades to suites and rooms with ocean views pleasantly surprised several visitors, enhancing their stay. The balcony views and the soothing sound of ocean waves contributed positively to the atmosphere.
However, some areas require attention. Feedback indicated occasional issues with cleanliness such as unpleasant odors from carpets and drains, as well as reports of cockroaches and outdated furnishings in certain rooms. Maintenance issues were also highlighted with some rooms being described as stuffy or having poor lighting. There were also concerns about the distance of some rooms from dining areas and lifts, which might be inconvenient for some guests.
In summary, the rooms at Premier Hotel East London ICC receive high marks for their size, comfort and cleanliness with stunning sea views being an added charm. Room upgrades and modern amenities contribute positively to the guest experience, although some aspects of cleanliness and maintenance still need improvement.
Premier Hotel East London ICC receives mixed opinions concerning its bedding with a strong focus on comfort as a key highlight in many reviews. Guests frequently describe the beds as comfortable and even incredibly comfortable with several mentioning how the beds and pillows contribute to a great night’s sleep. The king-size beds and luxurious options are especially praised, impressing guests with their spacious and cozy nature.
However, not all feedback is equally positive. Some guests note issues with bed configurations, such as receiving two single beds instead of a queen or double bed, which was a disappointment for some. There's mention of beds made from combining two smaller mattresses, which detracted from the overall experience. Additionally, a few guests encountered beds that were old, hard or had mattresses that were too soft or finished, leading to discomfort.
Cleanliness of the beds is another well-regarded aspect with many guests noting that the beds were well-maintained and the bedding excellent. Nevertheless, small issues like incomplete bedding or minor wear and tear on the sheets were mentioned by a few.
Overall, while the comfort of the beds at Premier Hotel East London ICC is frequently celebrated, attention to consistency in bed quality and configuration could enhance guest satisfaction.
Located in East London, the Premier Hotel East London ICC consistently receives high marks for cleanliness, which is a major highlight of guest experiences. The hotel is repeatedly described as very clean, exceptionally clean and spotlessly clean by multiple reviewers. The rooms are praised for their neatness, beautiful appearance and spaciousness, creating a comfortable environment for guests. Many appreciate the cleanliness of the linen and the overall tidiness of the property with clean bathrooms and soft carpets enhancing the stay.
The hotel’s attention to cleanliness extends to its facilities with the property and rooms usually maintained to a high standard. Guests often comment on the friendly and helpful staff who contribute to the clean and well-kept environment. The appearance of the hotel is elegant and tidy and the location offers beautiful, clean views that add to the overall appeal.
However, not all reviews are without criticism. Some guests noted specific issues such as mold in showers, dirty carpets and occasional lapses in cleaning standards in certain areas like corridors and passageways. There were also mentions of broken and dusty roof lighting and instances of rooms not being cleaned promptly or thoroughly. Despite these occasional drawbacks, the majority of guests have positive feedback regarding the hotel’s cleanliness.
The food quality, friendly service and overall comfort are frequently commended, further enhancing the hotel’s attractiveness. Thus, for those prioritizing a clean and comfortable stay with excellent service, Premier Hotel East London ICC remains a solid choice.
Premier Hotel East London ICC has garnered praise for its exceptional service, primarily driven by its staff. Guests frequently highlight the friendliness and helpfulness exhibited by the reception, cleaning and restaurant teams. The hotel's personnel are often described as warm, welcoming, accommodating and professional. Whether it’s the security, housekeepers or management, many guests feel taken care of throughout their stay.
The dining experience, particularly breakfast, receives commendation due to the excellent service from the morning team. Staff members are not only courteous and efficient but also go out of their way to provide assistance, ensuring a seamless and pleasant experience for visitors.
However, it's noteworthy that while most feedback about the staff is positive, there are occasional mentions of less than optimal experiences. Some guests reported issues with certain receptionists and noted inconsistencies in customer service. Despite this, the overall impression remains that the staff contribute significantly to the hotel's welcoming atmosphere and exceptional service standards. The combined efforts of the friendly, attentive and professional team make Premier Hotel East London ICC a notable choice for a stay in the area.
The Premier Hotel East London ICC has received mixed reviews regarding its WiFi connectivity. Guests have consistently reported issues with the WiFi, describing it as unreliable, weak and sometimes completely non-functional. Some noted that the internet worked moderately well in specific areas like the lobby, while others experienced significant challenges accessing the internet in their rooms, on patios or balconies.
A few guests highlighted attempts by the hotel to update the WiFi system, though these updates don't seem to have resolved the majority of issues. There were also complaints about limited WiFi access and frequent changes to the WiFi password, which further complicated the user experience. Despite these efforts at improvement, the consensus remains that the WiFi at the Premier Hotel East London ICC is a persistent letdown, especially for business travelers who rely on stable internet connectivity.
The spa at Premier Hotel East London ICC generally receives positive feedback from guests with words such as incredible, amazing and exceptional used frequently to describe the spa treatments. Guests recommend trying the spa services, particularly highlighting the full body massages and facial massages. Many found the staff at the spa to be nice and the overall experience enjoyable. Though some reviews mentioned concerns, such as the spa being closed on Sundays or needing some attention, the majority of the feedback suggests that the spa is a worthwhile experience for relaxation and pampering during a stay at the hotel.
The gym at Premier Hotel East London ICC receives a mix of feedback from guests, though the positive comments stand out. Visitors frequently highlight that the gym is well-equipped, offering various facilities that meet their workout needs. The gym is described as amazing by some with guests noting that it provides an enjoyable experience, particularly for those traveling with family. However, there are mentions of the gym being somewhat small and concerns about the cleanliness of the equipment. Despite these criticisms, the overall sentiment leans toward a favorable view of the gym, considering it an excellent facility within the hotel.
When it comes to the pool at the Premier Hotel East London ICC, guests have had mixed experiences. Many appreciated its good size and the fact that it is available in both indoor and outdoor options with some highlighting how clean and well-maintained it is. The pool area also boasts superb views, adding to the overall enjoyment for some visitors. Additionally, its proximity to the gym provides an integrated recreational experience.
However, there have been a number of concerning mentions about the pool's state. Several guests pointed out issues such as the pool being dirty, sometimes even green or in need of maintenance and emergency repairs. An unfortunate number of visitors found the cleanliness unsatisfactory, complaining about debris like songolols in the water. Moreover, the location of the pool—directly in front of guest rooms—was seen as a downside, making it difficult to use the facility comfortably.
Despite these drawbacks, some guests were still able to enjoy the pool area and appreciated the overall service quality offered by the hotel.
Parking at Premier Hotel East London ICC generally receives praise for being safe and secure with many guests appreciating direct lift access and the convenience of parking right in front of the door. The hotel offers ample, covered and private secured parking options, adding to its appeal. Guests often note the friendly staff, highlighting a positive experience.
However, some reviews point out challenges, such as tight parking spaces and the need for clearer markings in the undercover parking. There are mentions of complicated navigation between different lifts and difficulties carrying luggage to and from rooms. Some guests experienced issues with locked entrances and found retrieving their car cumbersome the next day. Instances of vehicle clamping and lack of exclusive car access were also mentioned.
Overall, while parking is generally considered good and reliable, there are occasional inconveniences that could be improved for a smoother guest experience.
Premier Hotel East London ICC is highly regarded as a family-friendly destination. Families consistently enjoy their stays, appreciating the welcoming atmosphere and friendly staff who go above and beyond to accommodate guests with children. The hotel exudes a safe and secure environment, which is repeatedly emphasized in guest reviews as a comforting factor for families with young children.
The rooms receive special mention for their thoughtful layout, designed to excite kids while providing comfort for the whole family. Some families even experienced the convenience of interleaving rooms, which enhanced their stay. The property offers an appealing sea view, which has delighted many young explorers. Moreover, the staff's proactive steps, such as offering juices to children and going out of their way to fulfill special requests, add a personal touch that families appreciate.
While the overall family-oriented atmosphere is strong, some guests noted the need for more family-friendly activities on-site. The existing amenities often impressed children, though some parents wished for a larger room space, especially for families of four or more. Parking logistics also received some mild criticism with one suggestion to better organize parking bays for ease of access.
In summary, Premier Hotel East London ICC stands out as a safe and welcoming option for families with an emphasis on friendly service and child-friendly features. However, there is room for improvement in expanding family activities and ensuring the facility meets the spatial needs of larger families.
The Premier Hotel East London ICC is recognized for its four-star status, offering good value with friendly staff and beautiful amenities. Guests appreciate the nice gym and good restaurant, often considering it one of the best hotels in East London. Described as a beautiful and modern facility, the hotel meets expectations for its star rating with excellent service and a friendly, helpful staff. However, some reviews mention that certain aspects did not meet the four-star quality, suggesting room and service improvements. Nonetheless, many find the overall experience superb and comfortable.
Premier Hotel East London ICC garners high praise for its suitability for business travelers, offering a combination of excellent location, appropriate amenities and friendly staff. The hotel is strategically positioned within the central business district, making it highly accessible for work-related activities. Guests particularly appreciate its proximity to the beach and the airport, enhancing convenience for those on tight schedules.
The hotel is recognized for having top-notch business services and a well-appointed business center, which business travelers find essential. The facilities are consistently described as clean and comfortable, providing a safe environment conducive to work. The rooms are well-appointed and suitable for working professionals, contributing to a productive stay.
However, reliable internet connectivity appears to be a recurring issue with several guests noting difficulties in maintaining a stable connection. Despite this, the staff is accommodating and quick to provide alternatives such as offering boardroom access when needed. The venue is praised as probably the best in East London from a business traveler’s perspective, indicating its strong reputation in the local hotel industry.
Overall, Premier Hotel East London ICC stands out for its ideal location, comfort and supportive staff, making it a solid choice for business travelers visiting the area.
The outdoor pool at Premier Hotel East London ICC is frequently praised for its inviting and beautiful appearance. Guests appreciate its considerable size and cleanliness, often highlighting the pleasant views available from the top floors and the pool area itself. While the pool is not heated, it remains a popular feature with many guests enjoying both the pool and the nearby beach. The convenience of a pool on-site next to some rooms adds to the overall appeal of the hotel.
Location Show Map
Location
Guests have frequently highlighted the breathtaking sea views from their rooms, appreciating the spacious and clean accommodations. The central location of the hotel allows for easy access to restaurants, shops and the city's central business district, making it very convenient for both leisure and business travelers.
Despite some remarks about the surrounding area's upkeep, the hotel's facilities and the friendly, attentive staff more than make up for it. The ease of access from the airport and closeness to the International Convention Centre (ICC) are additional plus points for visitors.
In conclusion, Premier Hotel East London ICC offers a blend of comfort and spectacular coastal views, ensuring a memorable stay for those who appreciate being close to the ocean and the conveniences of city life.
Breakfast
However, some reviews indicate areas for improvement. While many guests enjoyed the diversity in the breakfast buffet, others found it repetitive or lacking in variety. A few comments mention the absence of certain items, such as scrambled eggs and note that the buffet could expand its offerings. Service during peak times can be slow with long queues and occasional shortages of specific foods. Despite these minor drawbacks, the general consensus is that the breakfast at Premier Hotel East London ICC significantly contributes to a favorable stay, complementing the hotel's beautiful location and other amenities.
Dinner
The restaurant itself is appreciated for its cleanliness, ocean views and extensive menu choices. Guests often compliment the kitchen staff and chefs for their efforts with standout mentions for the Salmon Restaurant chefs. Room service also received positive feedback for its timely and tasty food delivery.
However, not all reviews were favorable. A few guests reported disappointing experiences, citing poor food quality, limited menu variety and lengthy waiting times for dinner service. Some buffet offerings were criticized for lack of variety and freshness with specific complaints about tough meat and underwhelming ingredients. The restaurant's operation hours and the availability of food during busy periods also drew some negative comments.
Overall, while many enjoyed their dining experiences at the Premier Hotel East London ICC, there is room for improvement in consistency and menu diversity to ensure all guests have a satisfactory culinary experience.
Rooms
Cleanliness seems to be a strong point with multiple guests noting that the rooms and bathrooms are very clean and neat. Housekeeping received commendation for maintaining the rooms well. Besides being visually appealing, guests also found the beds comfortable, which added to their overall satisfaction.
Many guests took note of the room amenities, praising the comfortable furnishings and facilities which are suitable for both relaxation and work. Upgrades to suites and rooms with ocean views pleasantly surprised several visitors, enhancing their stay. The balcony views and the soothing sound of ocean waves contributed positively to the atmosphere.
However, some areas require attention. Feedback indicated occasional issues with cleanliness such as unpleasant odors from carpets and drains, as well as reports of cockroaches and outdated furnishings in certain rooms. Maintenance issues were also highlighted with some rooms being described as stuffy or having poor lighting. There were also concerns about the distance of some rooms from dining areas and lifts, which might be inconvenient for some guests.
In summary, the rooms at Premier Hotel East London ICC receive high marks for their size, comfort and cleanliness with stunning sea views being an added charm. Room upgrades and modern amenities contribute positively to the guest experience, although some aspects of cleanliness and maintenance still need improvement.
Beds
However, not all feedback is equally positive. Some guests note issues with bed configurations, such as receiving two single beds instead of a queen or double bed, which was a disappointment for some. There's mention of beds made from combining two smaller mattresses, which detracted from the overall experience. Additionally, a few guests encountered beds that were old, hard or had mattresses that were too soft or finished, leading to discomfort.
Cleanliness of the beds is another well-regarded aspect with many guests noting that the beds were well-maintained and the bedding excellent. Nevertheless, small issues like incomplete bedding or minor wear and tear on the sheets were mentioned by a few.
Overall, while the comfort of the beds at Premier Hotel East London ICC is frequently celebrated, attention to consistency in bed quality and configuration could enhance guest satisfaction.
Cleanliness
The hotel’s attention to cleanliness extends to its facilities with the property and rooms usually maintained to a high standard. Guests often comment on the friendly and helpful staff who contribute to the clean and well-kept environment. The appearance of the hotel is elegant and tidy and the location offers beautiful, clean views that add to the overall appeal.
However, not all reviews are without criticism. Some guests noted specific issues such as mold in showers, dirty carpets and occasional lapses in cleaning standards in certain areas like corridors and passageways. There were also mentions of broken and dusty roof lighting and instances of rooms not being cleaned promptly or thoroughly. Despite these occasional drawbacks, the majority of guests have positive feedback regarding the hotel’s cleanliness.
The food quality, friendly service and overall comfort are frequently commended, further enhancing the hotel’s attractiveness. Thus, for those prioritizing a clean and comfortable stay with excellent service, Premier Hotel East London ICC remains a solid choice.
Staff
The dining experience, particularly breakfast, receives commendation due to the excellent service from the morning team. Staff members are not only courteous and efficient but also go out of their way to provide assistance, ensuring a seamless and pleasant experience for visitors.
However, it's noteworthy that while most feedback about the staff is positive, there are occasional mentions of less than optimal experiences. Some guests reported issues with certain receptionists and noted inconsistencies in customer service. Despite this, the overall impression remains that the staff contribute significantly to the hotel's welcoming atmosphere and exceptional service standards. The combined efforts of the friendly, attentive and professional team make Premier Hotel East London ICC a notable choice for a stay in the area.
Wi-Fi
A few guests highlighted attempts by the hotel to update the WiFi system, though these updates don't seem to have resolved the majority of issues. There were also complaints about limited WiFi access and frequent changes to the WiFi password, which further complicated the user experience. Despite these efforts at improvement, the consensus remains that the WiFi at the Premier Hotel East London ICC is a persistent letdown, especially for business travelers who rely on stable internet connectivity.
Spa
Gym
Pool
However, there have been a number of concerning mentions about the pool's state. Several guests pointed out issues such as the pool being dirty, sometimes even green or in need of maintenance and emergency repairs. An unfortunate number of visitors found the cleanliness unsatisfactory, complaining about debris like songolols in the water. Moreover, the location of the pool—directly in front of guest rooms—was seen as a downside, making it difficult to use the facility comfortably.
Despite these drawbacks, some guests were still able to enjoy the pool area and appreciated the overall service quality offered by the hotel.
Parking
However, some reviews point out challenges, such as tight parking spaces and the need for clearer markings in the undercover parking. There are mentions of complicated navigation between different lifts and difficulties carrying luggage to and from rooms. Some guests experienced issues with locked entrances and found retrieving their car cumbersome the next day. Instances of vehicle clamping and lack of exclusive car access were also mentioned.
Overall, while parking is generally considered good and reliable, there are occasional inconveniences that could be improved for a smoother guest experience.
Family
The rooms receive special mention for their thoughtful layout, designed to excite kids while providing comfort for the whole family. Some families even experienced the convenience of interleaving rooms, which enhanced their stay. The property offers an appealing sea view, which has delighted many young explorers. Moreover, the staff's proactive steps, such as offering juices to children and going out of their way to fulfill special requests, add a personal touch that families appreciate.
While the overall family-oriented atmosphere is strong, some guests noted the need for more family-friendly activities on-site. The existing amenities often impressed children, though some parents wished for a larger room space, especially for families of four or more. Parking logistics also received some mild criticism with one suggestion to better organize parking bays for ease of access.
In summary, Premier Hotel East London ICC stands out as a safe and welcoming option for families with an emphasis on friendly service and child-friendly features. However, there is room for improvement in expanding family activities and ensuring the facility meets the spatial needs of larger families.
4 Star
Business
The hotel is recognized for having top-notch business services and a well-appointed business center, which business travelers find essential. The facilities are consistently described as clean and comfortable, providing a safe environment conducive to work. The rooms are well-appointed and suitable for working professionals, contributing to a productive stay.
However, reliable internet connectivity appears to be a recurring issue with several guests noting difficulties in maintaining a stable connection. Despite this, the staff is accommodating and quick to provide alternatives such as offering boardroom access when needed. The venue is praised as probably the best in East London from a business traveler’s perspective, indicating its strong reputation in the local hotel industry.
Overall, Premier Hotel East London ICC stands out for its ideal location, comfort and supportive staff, making it a solid choice for business travelers visiting the area.
Outdoor Pool
Yes, Premier Hotel East London ICC has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Premier Hotel East London ICC.
No, Premier Hotel East London ICC doesn't allow dogs.
Yes, parking facilities are available at Premier Hotel East London ICC.
Yes, Premier Hotel East London ICC has a gym.
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