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Summary of reviewsThe Elms Hotel, situated in a picturesque location with beautiful surroundings, garners praise for its prime positioning within a short walk to Retford town center, local amenities and the train station. The hotel's grounds are well-maintained and the ample parking and noise-minimizing external room blocks contribute to a restful stay. Visitors consistently commend the helpful and welcoming staff, alongside the clean and spacious rooms, enhancing the overall pleasant experience.
Breakfast at the hotel has generally positive feedback with guests frequently describing it as excellent, very good and beautifully cooked. The friendly and accommodating staff contribute to a pleasant breakfast setting and the value for money is often acknowledged. Despite occasional mentions of basic offerings and quality issues, the high-quality breakfast experience stands out in most reviews.
The dinner experience, especially at the hotel's Indian restaurant, receives high accolades with guests highlighting the exceptional flavors and great value for money. Words like top-notch and beyond amazing are common in reviews, praising both the food quality and presentation. The hotel's general restaurant and bar menu also receive favorable comments for the good food and friendly service, though there are isolated critiques about some bar menu items.
Guest opinions about the rooms are predominantly positive regarding cleanliness and comfort. Rooms are often described as clean and comfortable with spacious beds. However, there are frequent remarks about the need for updates, as some rooms appear dated and worn. Issues like inadequate ventilation, worn furnishings and occasional cleanliness lapses suggest a desire for refurbishment to match the otherwise beautiful building and grounds.
Cleanliness throughout the hotel receives mixed feedback. While numerous guests commend clean and well-equipped rooms, isolated issues such as unvacuumed carpets, leaky showers and dated decor necessitate improvements. Despite these critiques, many still find the hotel pleasant and tidy.
The Elms Hotel's staff is a standout feature, consistently praised for their friendly, accommodating and helpful demeanor. Guests appreciate the professional and welcoming service, which significantly contributes to the positive overall experience.
Beds at the hotel are largely commended for comfort with many guests reporting restful sleep on large, super king-sized beds and comfortable mattresses. Despite some reports of hard or lumpy mattresses and old bedding, most visitors enjoy a satisfactory and restful sleep experience.
Overall, The Elms Hotel provides a convenient and enjoyable stay, underscored by friendly staff, comfortable accommodations and excellent dining options, particularly at the Indian restaurant. Improvements in certain areas could further enhance the guest experience. Show more
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Categories
Family Friendly Hotel
The Elms Hotel provides a comfortable stay for families visiting Retford.
Accessible Hotel
The Elms Hotel in Retford mentions having accessible facilities and accessible parking.
3-Star Hotel
Situated in Retford, The Elms Hotel provides essential amenities. It is a comfortable option for travelers looking for a straightforward stay.
Cheap Hotel
Small Hotel
Room Types
Double RoomA private bathroom, flat-screen TV and tea/coffee making facilities are featured in this room.
Twin RoomA private bathroom, flat-screen TV and tea/coffee making facilities are featured in this room.
Family Room (2 Adults + 2 Children)An en suite bathroom, flat-screen TV and tea/coffee making facilities are featured in this room.
Guest Reviews
7.1
Good
Location
Nestled in a lovely area with beautiful surroundings, The Elms Hotel boasts a prime location praised by its guests. A short walk brings visitors into Retford town center and the proximity to local amenities and the train station adds to its appeal. The hotel has ample parking facilities and is easy to find. The grounds are well-kept, contributing to the overall pleasant stay. Additionally, the rooms, situated in blocks outside the main hotel building, are designed to minimize noise and ensure a restful experience. With helpful and welcoming staff and clean, comfortable rooms of good size, The Elms Hotel offers a convenient and enjoyable stay in a great location.
Breakfast
The breakfast experience at The Elms Hotel has generally received positive remarks from guests. Many guests found the breakfast to be excellent with terms such as very good, great, lovely and stunning frequently used to describe their morning meals. Words like exceptional, beautifully cooked and the best I have had were also noted, pointing towards a high-quality breakfast experience. Several guests appreciated the friendly and accommodating staff who contributed to a pleasant breakfast setting. The value for money was acknowledged by some, making the breakfast an economical choice for many visitors.
However, the reviews were not uniformly positive. Some guests found the breakfast to be basic or disfunctional and a few noted poor quality ingredients or lack of choice. Despite these less favorable comments, the majority of feedback highlights a well-received breakfast service at a reasonable cost, enhanced by the attentiveness of the staff.
Dinner
Reviews of The Elms Hotel dinner experience reveal predominantly positive feedback, especially highlighting the Indian restaurant as a standout feature. Guests frequently praised the Indian restaurant as excellent, exceptional and offering wonderful flavors. Many found the Indian meal to be great value for money and very tasty with some describing the food as top-notch and beyond amazing. The restaurant attached to the hotel received frequent commendations for its high-quality and excellently presented food.
Aside from the Indian restaurant, the hotel offers a choice between the restaurant and bar menu for an evening meal. The overall sentiment towards the general restaurant experience was favorable with comments on good food, friendly service and an amazing dining experience.
However, feedback for the bar food was less favorable with some describing it as disgusting or pointing out that dishes like burgers were hard and overcooked. A few guests noted that while their meals in the Indian restaurant were generally good, there were instances of meals being too spicy.
In summary, dining at The Elms Hotel’s Indian restaurant is highly recommended by guests for its delectable flavors and excellent value, while the bar menu may need some improvement based on mixed experiences.
Rooms
The Elms Hotel offers rooms that are consistently described as clean and comfortable with many guests appreciating the spaciousness and the quality of the beds. Despite this, there is a frequent mention of the rooms being dated and in need of an upgrade with some areas described as tired and worn. While the main house boasts lovely big rooms that are well-kept, other areas of the property such as the stable block annex have smaller, less modern accommodations. There are occasional reports of issues like lack of ventilation, inadequate cleanliness and worn furnishings, suggesting a need for refurbishment. Guests generally agree that while the rooms provide a satisfactory stay, they could benefit from a freshen up to match the beautiful building and grounds of the hotel.
Beds
The beds at The Elms Hotel have largely received positive remarks from guests with many finding them comfortable and conducive to a restful night's sleep. Several reviews highlight beds as very comfortable with guests appreciating the large, super king-sized options and plush bedding. Many guests specifically noted sleeping well thanks to the comfortable mattresses and clean sheets. However, there are dissenting opinions as well. A few guests experienced issues with hard mattresses, lumpy pillows and old or stained bedding. Some beds were described as incredibly hard or even broken, impacting overall comfort. Despite these mixed reviews, the predominant sentiment leans towards satisfaction with many guests enjoying a comfortable and restful sleep.
Cleanliness
The Elms Hotel receives mixed reviews regarding its cleanliness. On the positive side, numerous guests commend the hotel for its clean and comfortable rooms with many specifically noting the cleanliness of bedrooms, bathrooms and towels. Several reviews highlight how the rooms are well-equipped and spacious and the family rooms are both clean and comfortable. Guests appreciate the friendly staff and the cleanliness of the on-site Indian restaurant's food. The hotel is described as pleasant with clean and tidy facilities throughout.
However, some guests point out areas needing improvement. There are mentions of rooms being a bit tired and decor needing a freshen-up. Issues like unvacuumed carpets, a leaky shower, mould in the shower area and cracked tiles are noted. A few reviews mention a lack of thorough cleaning with criticisms of dirty rooms and grubby shower curtains. Despite the clean bedding, some guests experienced discomfort due to thin or overused mattresses and springy beds.
Overall, while the hotel generally maintains a good standard of cleanliness according to many guests, certain areas require attention and repairs to enhance the overall guest experience.
Staff
The Elms Hotel is celebrated for its exceptional staff, consistently described as friendly, accommodating and helpful. Guests frequently mention the positive attitudes and excellent service provided by the team. The bar and restaurant areas receive praise for their well-executed renovations, enhancing the overall experience. Staff members are noted for their exceptional customer service, professionalism and welcoming demeanor. They are attentive to guest needs, offering assistance readily and ensuring a pleasant stay. Even in isolated instances where there were minor inconveniences with check-in processes, the staff's overall friendliness and helpfulness leave a lasting positive impression on visitors.
No, The Elms Hotel doesn't have any pool.
No, a spa isn't available at The Elms Hotel.
No, The Elms Hotel doesn't allow dogs.
No, parking facilities aren't available at The Elms Hotel.