HomeTown Inn by Red Roof East Syracuse
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Summary of reviewsHomeTown Inn by Red Roof East Syracuse is praised for its strategic and practical location, convenient for both travelers and those visiting local attractions such as downtown Syracuse, the Carrier Dome, Destiny Mall and the airport. This positioning, close to major highways and event venues like the State Fair and Green Lakes National Park, contributes significantly to its positive reception.
However, the advertisement of breakfast is misleading as the hotel currently does not offer this service. Despite this, the overall accommodations receive favorable mentions for providing value.
Guest reviews highlight comfort in the rooms, notably clean and cozy beds with helpful amenities like mini-fridges and microwaves. The hotel's pet-friendly policy is a plus, especially for those traveling with dogs.
Staff experiences are mixed but tend toward the positive with many guests commending the friendliness and helpfulness of the personnel, particularly the manager. However, some guests did encounter unprofessional behavior from the staff, which suggests room for improvement in customer service.
Free WiFi is available and appreciated, though its reliability can be inconsistent. Parking is ample and conveniently located near rooms, though cleanliness and maintenance of the parking area need attention.
In summary, while there are various areas needing improvement, especially regarding room cleanliness and maintenance, the HomeTown Inn by Red Roof East Syracuse offers a comfortable stay in a prime location with good value and pet-friendly accommodations.
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However, the advertisement of breakfast is misleading as the hotel currently does not offer this service. Despite this, the overall accommodations receive favorable mentions for providing value.
Guest reviews highlight comfort in the rooms, notably clean and cozy beds with helpful amenities like mini-fridges and microwaves. The hotel's pet-friendly policy is a plus, especially for those traveling with dogs.
Staff experiences are mixed but tend toward the positive with many guests commending the friendliness and helpfulness of the personnel, particularly the manager. However, some guests did encounter unprofessional behavior from the staff, which suggests room for improvement in customer service.
Free WiFi is available and appreciated, though its reliability can be inconsistent. Parking is ample and conveniently located near rooms, though cleanliness and maintenance of the parking area need attention.
In summary, while there are various areas needing improvement, especially regarding room cleanliness and maintenance, the HomeTown Inn by Red Roof East Syracuse offers a comfortable stay in a prime location with good value and pet-friendly accommodations.
Dog Friendly Motel
Accessible Motel
Motel with Gym
Guest Reviews
HomeTown Inn by Red Roof East Syracuse boasts a prime location that is highly convenient for both travelers and those visiting specific destinations in the area. Situated close to major highways, it offers easy accessibility and navigation, making it a practical choice for those on the move. The hotel's proximity to downtown Syracuse, local restaurants, the Carrier Dome and Destiny Mall makes it a strategically positioned spot for guests looking to explore these attractions.
Guests appreciate the hotel's closeness to the airport with some noting the convenience for late arrivals or early departures. The location also caters well to those attending nearby events like the State Fair and Green Lakes National Park, enhancing its appeal for various types of visitors.
Despite some mixed comments regarding the surrounding area's ambiance, the hotel's location near necessary amenities and major routes largely contributes to its favorable reception. Overall, the HomeTown Inn offers a well-located, easily accessible stay for both leisure and business travelers looking for value and convenience in East Syracuse.
Guests of the HomeTown Inn by Red Roof East Syracuse have noted that despite the advertisements, no breakfast is currently offered at the hotel. However, their reviews also emphasize that beyond this, the hotel provides a very nice place to stay with positive mentions of the staff and overall experience. While the lack of breakfast options was a disappointment for many, the general sentiment towards the quality of the accommodations remains favorable.
Guest reviews for 'HomeTown Inn by Red Roof East Syracuse' paint a mixed picture with some positive highlights but numerous areas needing improvement. Many guests found the rooms to be comfortable and noted that the beds were clean and comfy. Some rooms were described as nice, big, clean and equipped with amenities like a mini-fridge, microwave and a working TV. Air conditioning was effective and the location's proximity to the highway was appreciated.
However, numerous reviews highlighted significant issues. Many rooms were described as old, dirty and in need of serious remodeling. Common complaints included deeply stained carpets, peeling paint, mold, broken or missing windows, non-functional lights and unsanitary conditions. Bathrooms, in particular, were noted to have rust spots, cracks and be unclean with some guests finding pubic hair and other residues left from previous occupants.
The cleanliness of the rooms was inconsistent with several guests reporting dirty floors, walls and furnishings. Towels and linens were often missing or in poor condition and there were frequent reports of smoke smells in supposedly non-smoking rooms. Security appeared to be a concern as room doors showed signs of previous forced entries and some rooms felt unsafe, as though they were used for illicit activities.
Additionally, services were lacking; rooms were not cleaned unless specifically requested and even then, cleaning was often superficial, limited to making beds and taking out the trash. Functional issues such as broken TVs, non-draining sinks and malfunctioning showers were also common. While some guests had a good stay for a reasonable price, the overall experience for many was marred by the property's poor condition and lack of cleanliness.
Guests had mixed experiences with the beds at HomeTown Inn by Red Roof East Syracuse. On the positive side, many mentioned that the beds were comfortable and cozy with ample pillows that provided a good night's sleep. Some reviews highlighted the beds as clean and comfortable and noted that the bedding was nice. Many guests found the beds to be very comfy and appreciated the comfort during their stay.
However, there were also numerous complaints. Some beds lacked sufficient pillows, especially for king-sized beds and the pillows provided were often described as small or minimal. Several reviews mentioned inadequate bedding, such as beds without comforters, thin decorative covers or damp and cold sheets. There were frequent reports of stained, dirty and even tattered sheets and blankets. Alarming reports of burns in blankets, bed bugs and deeply stained or dirty sheets indicated serious cleanliness issues. Overall, while some guests had a pleasant experience with the beds, others encountered significant problems that affected their stay.
'HomeTown Inn by Red Roof East Syracuse' has received numerous guest reviews discussing its cleanliness and the feedback is predominantly negative. Many reviewers noted that the floors and bathrooms were consistently dirty with some even describing bathtubs and toilets as filthy. Common complaints included sticky bathroom floors, mold in the bathrooms and unpleasant odors like bleach, mold, tobacco and even weed.
Guests frequently mentioned finding insect infestations, including roaches and noted that the rooms were often dusty, especially behind furniture. Carpets appeared filthy with some guests mentioning that they needed to wash their feet after walking barefoot. The property also suffered from humidity issues, adding to the discomfort. Additionally, stained and dirty bedding and blankets were repeatedly highlighted in reviews.
While a few guests did comment that their rooms were clean and tidy, these instances were rare. Many found the room cleaning subpar and often encountered old, stained fixtures and furniture. The outdoor landscape was not well-maintained with visible trash, overgrown weeds and an overall lack of upkeep.
In summary, while 'HomeTown Inn by Red Roof East Syracuse' did receive occasional praise for its location and a few instances of clean accommodations, the overwhelming majority of reviews indicated significant issues with poor cleanliness and maintenance.
At HomeTown Inn by Red Roof East Syracuse, guest experiences with the staff are notably varied. Many guests highlighted the friendliness and helpful nature of the staff with mentions of a smooth check-in process and pleasant front desk associates. Specific staff members, including those described as great, caring and kind, created positive impressions with some going out of their way to assist guests. The manager, in particular, received praise for exceptional service.
However, the reviews also indicate significant inconsistencies. Some guests encountered rudeness and unprofessional behavior with reports of front desk staff being disrespectful, slow and inattentive, sometimes even snapping fingers or finishing personal texts before attending to guests. Instances of poor communication, where staff were difficult to understand or failed to provide requested items like towels, contributed to the negative feedback. Guests described experiences where staff were either not present or unhelpful in handling crowd management, adding to the dissatisfaction.
In summary, while some visitors found the staff to be accommodating, understanding and very pleasant, others faced disappointing interactions marked by rudeness and inefficiency. The polarized nature of these staff interactions suggests a need for improvement in customer service consistency at the hotel.
The HomeTown Inn by Red Roof East Syracuse offers free WiFi, a feature that many travelers appreciate. Some guests found it easy to connect to the WiFi when available. However, feedback on the WiFi's performance is mixed. Several guests mentioned experiencing issues such as connections cutting off, no WiFi access in the room or simply finding the internet service to be unreliable. Despite these challenges, the availability of free WiFi remains a positive aspect noted by visitors.
The parking at HomeTown Inn by Red Roof East Syracuse offers ample space for guests with many reviews noting a lot of parking right outside the rooms. This convenience can be beneficial for easy access to vehicles. However, there are significant concerns about the cleanliness and condition of the parking lot with reports of trash, abandoned vehicles and uneven parking spaces. Additionally, noise disturbances from the parking area, including loud noises at night and idling vehicles, have been mentioned.
HomeTown Inn by Red Roof East Syracuse offers a welcoming atmosphere for those traveling with pets. The hotel is recognized for its pet-friendly policies, making it easy for guests with dogs to find suitable accommodations. However, it should be noted that the dog-friendly rooms are designated as smoking rooms, which might be a consideration for some guests.
While the hotel does cater to guests with pets, there have been some concerns about noise, particularly barking and howling from dogs left unattended in neighboring rooms. Instances of dogs being left alone for extended periods without access to water have also been reported, highlighting the importance of responsible pet ownership while staying at the hotel.
Accommodations are suitable for families, as there have been references to guests traveling with both children and dogs. Overall, HomeTown Inn by Red Roof East Syracuse provides a convenient option for pet owners, though potential noise and room conditions should be taken into account.
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Location
Guests appreciate the hotel's closeness to the airport with some noting the convenience for late arrivals or early departures. The location also caters well to those attending nearby events like the State Fair and Green Lakes National Park, enhancing its appeal for various types of visitors.
Despite some mixed comments regarding the surrounding area's ambiance, the hotel's location near necessary amenities and major routes largely contributes to its favorable reception. Overall, the HomeTown Inn offers a well-located, easily accessible stay for both leisure and business travelers looking for value and convenience in East Syracuse.
Breakfast
Rooms
However, numerous reviews highlighted significant issues. Many rooms were described as old, dirty and in need of serious remodeling. Common complaints included deeply stained carpets, peeling paint, mold, broken or missing windows, non-functional lights and unsanitary conditions. Bathrooms, in particular, were noted to have rust spots, cracks and be unclean with some guests finding pubic hair and other residues left from previous occupants.
The cleanliness of the rooms was inconsistent with several guests reporting dirty floors, walls and furnishings. Towels and linens were often missing or in poor condition and there were frequent reports of smoke smells in supposedly non-smoking rooms. Security appeared to be a concern as room doors showed signs of previous forced entries and some rooms felt unsafe, as though they were used for illicit activities.
Additionally, services were lacking; rooms were not cleaned unless specifically requested and even then, cleaning was often superficial, limited to making beds and taking out the trash. Functional issues such as broken TVs, non-draining sinks and malfunctioning showers were also common. While some guests had a good stay for a reasonable price, the overall experience for many was marred by the property's poor condition and lack of cleanliness.
Beds
However, there were also numerous complaints. Some beds lacked sufficient pillows, especially for king-sized beds and the pillows provided were often described as small or minimal. Several reviews mentioned inadequate bedding, such as beds without comforters, thin decorative covers or damp and cold sheets. There were frequent reports of stained, dirty and even tattered sheets and blankets. Alarming reports of burns in blankets, bed bugs and deeply stained or dirty sheets indicated serious cleanliness issues. Overall, while some guests had a pleasant experience with the beds, others encountered significant problems that affected their stay.
Cleanliness
Guests frequently mentioned finding insect infestations, including roaches and noted that the rooms were often dusty, especially behind furniture. Carpets appeared filthy with some guests mentioning that they needed to wash their feet after walking barefoot. The property also suffered from humidity issues, adding to the discomfort. Additionally, stained and dirty bedding and blankets were repeatedly highlighted in reviews.
While a few guests did comment that their rooms were clean and tidy, these instances were rare. Many found the room cleaning subpar and often encountered old, stained fixtures and furniture. The outdoor landscape was not well-maintained with visible trash, overgrown weeds and an overall lack of upkeep.
In summary, while 'HomeTown Inn by Red Roof East Syracuse' did receive occasional praise for its location and a few instances of clean accommodations, the overwhelming majority of reviews indicated significant issues with poor cleanliness and maintenance.
Staff
However, the reviews also indicate significant inconsistencies. Some guests encountered rudeness and unprofessional behavior with reports of front desk staff being disrespectful, slow and inattentive, sometimes even snapping fingers or finishing personal texts before attending to guests. Instances of poor communication, where staff were difficult to understand or failed to provide requested items like towels, contributed to the negative feedback. Guests described experiences where staff were either not present or unhelpful in handling crowd management, adding to the dissatisfaction.
In summary, while some visitors found the staff to be accommodating, understanding and very pleasant, others faced disappointing interactions marked by rudeness and inefficiency. The polarized nature of these staff interactions suggests a need for improvement in customer service consistency at the hotel.
Wi-Fi
Parking
Dog Friendly
While the hotel does cater to guests with pets, there have been some concerns about noise, particularly barking and howling from dogs left unattended in neighboring rooms. Instances of dogs being left alone for extended periods without access to water have also been reported, highlighting the importance of responsible pet ownership while staying at the hotel.
Accommodations are suitable for families, as there have been references to guests traveling with both children and dogs. Overall, HomeTown Inn by Red Roof East Syracuse provides a convenient option for pet owners, though potential noise and room conditions should be taken into account.
No, HomeTown Inn by Red Roof East Syracuse doesn't have any pool.
No, a spa isn't available at HomeTown Inn by Red Roof East Syracuse.
Yes, HomeTown Inn by Red Roof East Syracuse welcomes dogs.
No, parking facilities aren't available at HomeTown Inn by Red Roof East Syracuse.
Yes, HomeTown Inn by Red Roof East Syracuse has a gym.
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