Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 12:00 - Check-out: 14:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
AHLA Safe Stay initiative
DLC stay safe certification
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: refused check in.recommendations to contact health authorities
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? pool, hot-tub, sauna, laundry, business centre, gym, buffet breakfast are closed
Has the hotel closed during the pandemic? No
Additional Information: all the common areas and guest rooms are being cleaned and disinfected on a daily basis.
Answers last updated by Comfort Inn & Suites Downtown Edmonton
Queen Room with Two Queen Beds - Non-SmokingThis room features a flat-screen TV, microwave, refrigerator, iron, ironing board, and a coffee maker. A daily newspaper is provided. Free WiFi is provided.
Rates are based on 2 guests. A maximum of 4 guests can stay in this room. Please refer to the policies for fees that will apply for additional guests
King Room - Non-SmokingThis room features a flat-screen TV, microwave, refrigerator, iron, ironing board, and a coffee maker. A daily newspaper is provided. Free WiFi is provided.
Queen Room - Non-SmokingThis room features a flat-screen TV, microwave, refrigerator, iron, ironing board, and a coffee maker. A daily newspaper is provided. Free WiFi is provided.
King Jacuzzi Suite - Non-SmokingThis suite features a flat-screen TV, microwave, refrigerator, iron, ironing board, and a coffee maker. A spa bath tub is available. A daily newspaper is provided. Free WiFi is provided.
Double Room with Two Double Beds - Non-SmokingThis room features a flat-screen TV, microwave, refrigerator, iron, ironing board, and a coffee maker. A daily newspaper is provided. Free WiFi is provided.
Yes, Comfort Inn & Suites Downtown Edmonton has pool(s) that belong to one or more of the following categories: Heated Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Comfort Inn & Suites Downtown Edmonton.
No, Comfort Inn & Suites Downtown Edmonton doesn't allow dogs.
Yes, parking facilities are available at Comfort Inn & Suites Downtown Edmonton.
No, Comfort Inn & Suites Downtown Edmonton doesn't have a gym.