The Edmonton Inn and Conference Centre enjoys a convenient and central location, ideal for travelers attending events or business in downtown Edmonton. Many guests appreciate its proximity to key landmarks like the Royal Alexandra Hospital and Via Rail station, as well as easy access to transportation, shopping centers and free parking.
Breakfast experiences at the hotel yield mixed reviews; while some guests commend the delicious and well-portioned meals alongside excellent service, the lack of a complimentary breakfast is a notable downside. Dinner offerings receive more consistent praise for their taste and value, though portion sizes and occasional negative experiences suggest some room for improvement.
Guest perceptions of the rooms highlight generous space and comfort, especially regarding the beds and adherence to COVID-19 cleanliness standards. However, the rooms and overall building require updates and better maintenance due to issues like unpleasant odors, cleanliness concerns and dated amenities.
The hotel's cleanliness is a mixed bag; positive remarks emphasize clean and spacious rooms with helpful staff, yet numerous guests report significant issues such as dirty bathrooms, unclean arrival conditions and odors. This suggests a need for property-wide enhancements.
The staff consistently receive positive feedback for their friendliness, efficiency and excellent service, notably at the front desk and from maintenance teams. However, there are isolated incidents of unhelpful or unfriendly behavior.
Overall, the comfort of the beds is varied with some guests enjoying the cozy bedding and pillows, while others find beds too hard or squeaky and report visible stains.
In conclusion, the Edmonton Inn and Conference Centre stands out for its strategic location and dedicated staff, but shows areas requiring attention, particularly in cleanliness and room maintenance.
Categories
Business
AI-generatedThe Edmonton Inn & Conference Centre is conveniently located just five minutes from downtown Edmonton, offers 260 spacious rooms and suites, and is Edmonton's largest meeting and conference space. It is ideal for business or leisure travel.
Parking
AI-generatedThe Edmonton Inn and Conference Centre offers parking. Its location and parking facilities make it a convenient choice.
Honeymoon
Family
Dog Friendly
Free Wi-Fi
Gym
3 Star
Room Types
Parlour King Suite with SofaThis spacious suite offers a flat-screen TV, sofa seating area, coffee maker, and work desk. Free toiletries and a hair dryer are provided in the private bathroom. Free WiFi is included.
Standard Queen RoomThis room offers a flat-screen TV, coffee maker, and work desk. Free toiletries and a hair dryer are provided in the private bathroom. Free WiFi is included.
Standard Queen Room with Two Queen BedsThis room offers a flat-screen TV, coffee maker, and work desk. Free toiletries and a hair dryer are provided in the private bathroom. Free WiFi is included.
Executive Suite with Two Queen Beds and SofaThis spacious suite offers a flat-screen TV, sofa seating area, coffee maker, and work desk. Free toiletries and a hair dryer are provided in the private bathroom. Free WiFi is included.
Deluxe King RoomProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit offers 1 bed.
Standard King RoomOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room offers air conditioning, a tea and coffee maker, a wardrobe, a carpeted floor, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Guest Reviews
6.8
Rated
Review Summaries
Summarized by AI
Location
Edmonton Inn and Conference Centre is well-regarded for its convenient and central location, making it an ideal choice for travelers attending various facilities and events in the city. Guests frequently mention its proximity to downtown with some noting the beautiful and exciting views of the downtown skyline from their rooms. The hotel is close to multiple key points of interest, including the Royal Alexandra Hospital, Via Rail station and other appointments or businesses, making it particularly suitable for those on business or attending medical appointments.
Visitors appreciate the easy access to transportation and the close proximity to essentials like the superstore and malls. The convenience of free parking is an added value for guests. Many reviews highlight that the location was perfect or good for their specific needs, whether it's attending events, business meetings or personal appointments in the city.
Overall, the Edmonton Inn and Conference Centre is noted for its strategic location, catering to a variety of needs and offering ease of access to many of Edmonton's key spots.
Breakfast
The breakfast experience at the Edmonton Inn and Conference Centre has been a mixed bag according to guest reviews. On the positive side, many guests found the breakfast to be great with descriptors such as delicious and well-portioned frequently mentioned. The breakfast was often praised for its great service and kind, well-mannered staff. Some guests highlighted specific meals, noting that both breakfast and dinner at the hotel's restaurant were good with some finding the breakfast amazing and the location convenient.
However, there were recurring comments about the absence of a complimentary breakfast. Many guests pointed out that breakfast was not included in their stay with some even expressing disappointment over not having any breakfast provided at all. When breakfast was available, opinions varied. While some enjoyed the buffet and found it to their liking, others felt it was just ok, lacking variety or not worth the price. A few guests found it to be poor or even miserable, indicating room for improvement.
Overall, while the quality of the breakfast at the Edmonton Inn and Conference Centre received positive remarks from several guests, the lack of an inclusive breakfast package and inconsistent experiences suggest areas where the hotel could enhance its service.
Dinner
Guests of the Edmonton Inn and Conference Centre generally had positive experiences with the dinner offerings at the hotel. Many highlighted the delicious food served in the restaurant with particular mentions of tasty stir fry and very good soup. Multiple reviewers appreciated the good value for money the restaurant provided, although some found the portion sizes a bit small for the price. However, there were also some negative remarks with a minority of guests describing the food as horrible and costly and an unfortunate incident involving food poisoning was reported. Despite these downsides, the positive feedback on the quality and taste of the dishes suggests that dining at the Edmonton Inn and Conference Centre can be a pleasant experience for many guests.
Rooms
The Edmonton Inn and Conference Centre offers generously sized rooms that many guests found clean and comfortable. The beds generally receive positive comments for their comfort and the housekeeping meets COVID-19 cleanliness standards. However, the rooms appear outdated with some requiring significant maintenance and renovations. Guests have noted issues such as unpleasant odors, particularly of stale smoke, indicating that the building might be an older structure that previously allowed smoking. Additionally, there are mentions of cleanliness problems, including dirty sheets, stained mattresses and generally unclean common areas. The condition of certain amenities, such as broken bathroom door frames and peeling wallpaper, further reflects the need for updating and better upkeep. While some guests had a pleasant stay, others experienced discrepancies between room expectations and their actual conditions, suggesting a need for more consistent standards.
Beds
Visitors to the Edmonton Inn and Conference Centre have shared a mixed experience regarding the beds at the hotel. While some guests found the beds to be comfortable and appreciated the quality of the pillows, others described discomfort, mentioning that the beds were too hard and even likened them to sleeping on a board. There were also reports of visible stains on the mattresses and complaints about beds being squeaky. A recurring positive note was the pillows, which were praised for their comfort, although a few travelers mentioned that they felt like crumpled up socks. In conclusion, the comfort of the beds seems to vary across different rooms with some guests enjoying a cozy sleep and others facing a less pleasant experience.
Cleanliness
Edmonton Inn and Conference Centre presents a mixed experience when it comes to cleanliness. Positive remarks highlight that several guests found the hotel and rooms clean, spacious and staffed by friendly, knowledgeable employees. Some specifically observed clean rooms and noted the hotel’s convenient location. Additionally, staff responsiveness was praised; for instance, in one instance, the overnight staff quickly managed to accommodate guests with a room change, showcasing their commitment to service.
However, many guests noted significant cleanliness issues throughout their stays. Common complaints included dirty bathrooms, unclean rooms upon arrival and unpleasant odors such as the smell of stale cigarette smoke and sewer in the lobby. Some guests also observed mold and dirty carpeting in poor condition with reports of old linen and used towels still present in rooms. Moreover, the hotel was described as outdated and in need of renovations, contributing to a run-down appearance.
Though there are positive remarks, these are overshadowed by a pattern of cleanliness and maintenance issues, indicating that while the hotel staff are helpful, the property itself requires significant improvements.
Staff
The Edmonton Inn and Conference Centre receives broadly positive remarks for its staff in guest reviews. Many guests commend the staff as excellent, accommodating and highly helpful. The friendliness and attentiveness of the staff are frequently highlighted, contributing to a welcoming atmosphere. Noteworthy mentions include staff members being kind, patient and efficient, particularly those at the front desk. Maintenance personnel have also been recognized for their great service.
However, there are instances where the service fell short with some guests reporting unhelpful or unfriendly behavior, particularly from night duty staff and specific front desk personnel. Despite these occasional complaints, most reviews reflect a positive experience with the staff, who are mostly described as upbeat, kind and dedicated to providing good customer service.
FAQ
No, Edmonton Inn and Conference Centre doesn't have any pool.
No, a spa isn't available at Edmonton Inn and Conference Centre.
Yes, Edmonton Inn and Conference Centre welcomes dogs.
Yes, parking facilities are available at Edmonton Inn and Conference Centre.
Yes, Edmonton Inn and Conference Centre has a gym.
