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Summary of reviewsHoliday Inn Express Edmonton Downtown by IHG, receives high marks from guests, especially for its prime location. Situated in the heart of Edmonton, the hotel's proximity to major attractions like the convention center, Rogers Place arena and various restaurants make it an ideal choice for both business travelers and tourists. Guests often describe the location as fantastic with ample and affordable parking adding to the convenience.
The complimentary breakfast is another standout feature, offering a wide variety of high-quality options, including unique elements like a pancake machine. Guests consistently praise the breakfast staff for their friendliness and helpfulness, making mornings enjoyable and setting a positive tone for the day.
Rooms are described as clean, comfortable and spacious with many guests appreciating the modern amenities and comfortable beds that ensure a great night's sleep. While there are occasional mentions of dated decor and minor housekeeping oversights, the overall impression is that of a well-maintained and inviting environment.
Cleanliness across the hotel is commendable with guests frequently noting the well-maintained rooms, hallways and common areas. The welcoming and helpful hotel staff significantly enhance the guest experience, contributing to the hotel's inviting atmosphere.
The pool and hot tub are valued amenities, offering guests a pleasant way to relax. While there are mixed opinions regarding their size and occasional maintenance issues, many guests still enjoy these features during their stay.
Overall, the Holiday Inn Express Edmonton Downtown stands out for its exceptional location, quality breakfast, comfort, cleanliness and friendly staff, making it a highly recommended choice for travelers to Edmonton. Show more
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Categories
Hotel with Swimming Pool
This hotel features an indoor pool and is centrally located in downtown Edmonton. It also offers a complimentary hot breakfast and free Wi-Fi.
Indoor Pool
Business Hotel
This hotel is a practical option for business trips because of its proximity to major corporate offices and government buildings. Rooms are equipped with high-speed internet and ergonomic workstations, and the hotel offers meeting spaces, complimentary breakfast, and a fitness center.
Accessible Hotel
This hotel provides accessible rooms and bathrooms. It ensures that all areas of the property meet ADA standards, including wheelchair-accessible facilities, handicap parking, and alarms for hearing/vision impaired.
3-Star Hotel
Offering a central location, complimentary breakfast, and comfortable rooms, this hotel provides a convenient and valuable stay for exploring downtown Edmonton.
Hotel with Indoor Pool
The hotel includes an indoor pool, a hot tub, and a sauna. These amenities provide a good range of options for both active swimming and heat-based relaxation, enhancing the guest experience.
Hotel for Honeymoon
Dog Friendly Hotel
Hotel near Nightlife Spots
Hotel with Gym
Room Types
Standard RoomBed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.
Standard Queen Room with Two Queen BedsThis room has a cable TV and a coffee maker.
Please note this room cannot accommodate extra beds.
Please note that the room rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies)
Executive King RoomRoom features a sofa bed, CD player, microwave and fridge.
King Suite - Non-SmokingSpacious suite features a step-out balcony, bathrobes and large living area with a 2-person spa bath, CD player, microwave and fridge.
Standard King Room with BalconyFeatures a step-out balcony, microwave and fridge.
Deluxe Queen Room with Two Queen BedsThis room features a CD player, microwave and fridge.
Please note this room cannot accommodate extra beds.
Please note that the room rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).
Standard King Room with Roll-in Shower - Mobility AccessibleFree Wi-Fi and a CD player are featured in this accessible room. A microwave and a fridge are included.
Standard King RoomThe spacious double room features air conditioning, a coffee machine, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.
Queen Room - Disability AccessThe spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.
Guest Reviews
7.9
Good
Location
Nestled in the heart of Edmonton, Holiday Inn Express Edmonton Downtown boasts a prime location that guests thoroughly appreciate. Just a short stroll away from the convention center and easily accessible to the Rogers Place arena, it serves as an ideal base for both business travelers and sports enthusiasts. The hotel's central location allows visitors to explore Edmonton's bustling city center and scenic riverfront with ease.
Guests repeatedly highlight the convenience of being in such a well-situated area, often describing it as fantastic, ideal or very good. The abundance of nearby restaurants and the proximity to key attractions make it perfect for city tours or event attendance. Parking is ample and affordable, adding another layer of convenience for those traveling by car.
Beyond its strategic location, the hotel also garners praise for its cleanliness and spacious rooms. Friendly, welcoming staff further enhance the experience, ensuring a pleasant stay. Complimentary breakfast is another perk that complements the overall positive impression of this downtown gem.
In summary, the Holiday Inn Express Edmonton Downtown is recognized for its exceptional location, allowing guests to effortlessly navigate and enjoy the core of Edmonton.
Breakfast
At the Holiday Inn Express Edmonton Downtown, guests consistently praise the breakfast experience as a highlight of their stay. The complimentary breakfast boasts a wide variety of options, ensuring there's something for everyone, including hot meals and unique features like an entertaining pancake machine. Many guests commend the food quality and the availability of diverse choices, far surpassing the average continental fare.
The breakfast staff receives high marks for their friendliness and helpfulness, further enhancing the morning meal experience. While some felt the breakfast hours could be extended, the overall sentiment is overwhelmingly positive with descriptors such as great, amazing and exceptional frequently used. The breakfast, combined with clean and comfortable rooms, the central location and attentive service, contributes to a satisfying and memorable stay at the hotel.
Rooms
Holiday Inn Express Edmonton Downtown offers clean, comfortable and well-maintained rooms that guests thoroughly appreciate. Many reviewers highlighted the spacious nature of the rooms, along with their cleanliness and organization. The beds are frequently mentioned for their comfort, ensuring a great night's sleep for many patrons. Some guests enjoyed additional amenities such as balconies, lovely views, jet tubs, fireplaces and decent room sizes conducive to a pleasant stay.
However, it is noted that some rooms appeared small and had dark, dated decor with one review noting an unpleasant odor. On the brighter side, the hotel's facilities are modern and well-kept, contributing to an overall positive impression. Despite minor drawbacks, the general consensus is that the rooms provide a comfortable and inviting atmosphere for travelers.
Beds
At the Holiday Inn Express Edmonton Downtown, guests frequently compliment the comfort of the beds. Reviews consistently highlight the beds as comfortable with some even describing them as super comfy or amazing. The large, soft beds contribute to a restful stay and many guests specifically mention the excellent comfort of both the beds and pillows.
However, not all feedback is entirely positive. A few guests found the pillows uncomfortable or noted issues with the fitted sheets falling off. Despite these minor inconveniences, the general consensus remains that the bed experience is overwhelmingly positive, contributing to an enjoyable stay.
Cleanliness
Holiday Inn Express Edmonton Downtown consistently receives positive remarks regarding its cleanliness. Guests frequently describe the rooms as clean, modern and comfortable, highlighting both the sleeping areas and bathrooms. Many visitors appreciated the clean, updated facilities and spacious rooms with comfortable beds. The hallways and common areas also earned praise for being well-maintained.
The hotel staff is often mentioned as welcoming and helpful, particularly with providing information about local attractions and ensuring guests feel safe. A few reviews noted some specific incidents involving housekeeping, such as overlooked items from previous guests or minor details like shower tile grout needing attention. However, these instances appear to be exceptions rather than the rule.
Overall, guests found the hotel to be a very clean and inviting place to stay, underscored by the attentiveness of the staff and the overall maintenance of the property.
Staff
The staff at Holiday Inn Express Edmonton Downtown by IHG, consistently receive high praise for their exceptional service. Guests frequently highlighted how friendly, helpful and accommodating the team is. The front desk personnel were particularly noted for their professionalism and kindness, always welcoming guests with warm smiles and a readiness to assist. Visitors also appreciated the staff's attentiveness and competence, which contributed to creating a positive and inviting atmosphere. Though there are occasional mentions of isolated negative interactions, the overwhelming sentiment is one of satisfaction with the hospitality provided. The staff's dedication to customer service plays a significant role in the overall pleasant guest experience at this hotel.
Pool
The Holiday Inn Express Edmonton Downtown by IHG, offers a pool and hot tub that many guests have enjoyed during their stay. The pool area is frequently highlighted as a pleasant addition to the hotel's amenities. Guests appreciated the excellent breakfast and weight room, along with attentive staff who ensured everything ran smoothly. The pool and hot tub receive praise for being good and some guests found the hours of operation to be advantageous for their schedules.
However, there are mixed opinions about the pool and hot tub's size and condition. Some guests felt that both could benefit from being larger and having an update, while others noted the pool temperature was on the cooler side and the hot tub was sometimes closed or unusable. Cleanliness was also mentioned as an area for improvement with a need for the pool and its shower facilities to receive more attention. Despite these drawbacks, many guests enjoyed their time swimming and found the pool and hot tub to be a great bonus during their stay.
Yes, Holiday Inn Express Edmonton Downtown by IHG has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Holiday Inn Express Edmonton Downtown by IHG.
Yes, Holiday Inn Express Edmonton Downtown by IHG welcomes dogs.
No, parking facilities aren't available at Holiday Inn Express Edmonton Downtown by IHG.
Yes, Holiday Inn Express Edmonton Downtown by IHG has a gym.