Edmonton, 17504 90 Avenue53.525284,-113.624125(Show on Map)
7.4
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesTue, 13 Oct - Wed, 14 Oct13 Oct - 14 Oct
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
West Edmonton Mall Inn enjoys a prime location directly across from West Edmonton Mall, making it an excellent choice for visitors interested in shopping and entertainment. With easy access to public transportation and various amenities, the hotel's unbeatable location is frequently praised.
The breakfast offerings receive mixed feedback. Many guests enjoyed the complimentary breakfast, especially the inclusion of protein options and the friendly service. However, some found the variety limited and the availability of breakfast was inconsistent, affecting overall satisfaction.
Room quality varies with many visitors appreciating the clean, spacious and comfortable accommodations. Positive highlights include comfortable beds and helpful staff. However, some rooms were noted to be outdated and in need of renovation and cleanliness issues were reported by several guests.
Cleanliness in general presents a mixed picture. While some guests found their rooms well-maintained and comfortable, others reported significant cleanliness concerns, including dirty carpets, linens and communal areas.
Staff at the hotel generally receive positive remarks for their friendliness and helpfulness, contributing to a warm and welcoming environment. Though there were instances of unprofessional behavior, most guests noted positive interactions and thoughtful service from the staff.
Parking and WiFi experiences were less consistent. While parking is available and appreciated as free and safe, the limited number of spaces and tight parking spots can be an issue. WiFi quality is another area needing improvement with frequent complaints about slow speeds and poor connectivity.
The hotel's proximity to nightlife can sometimes result in noise disturbances, though the overall comfort and support from the staff help balance these challenges. Beds receive mixed reviews with many guests finding them comfortable, while others experienced issues with mattress firmness and cleanliness.
Overall, West Edmonton Mall Inn offers a convenient and comfortable stay, especially for those visiting the nearby mall, but could benefit from improvements in breakfast variety, cleanliness and room modernization.
Categories
Parking
AI-generatedThis inn, located across from West Edmonton Mall, offers free onsite parking for guests. Heated underground parking is also available for a nominal fee, providing an option for covered parking.
Nightlife
Free Wi-Fi
Check-in - Check-out
Check In:
16:00
Check Out:
11:00
Facilities
Parking
Pets allowed
24-hour front desk
Non-smoking rooms
Dry cleaning
Family rooms
Free parking
Internet services
Lift
Safety deposit box
Currency exchange
Bowling
Heating
Luggage storage
WiFi
Mini golf
Free WiFi
Air conditioning
Designated smoking area
ATM/cash machine on site
Daily housekeeping
Parking on site
WiFi available in all areas
Parking garage
Accessible parking
24-hour security
Key card access
Smoke alarms
CCTV in common areas
CCTV outside property
Fire extinguishers
Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
First aid kit available
Cashless payment available
Room Types
Queen Room with Two Queen BedsOffers coffee maker and cable TV.
King RoomFeaturing free toiletries, this double room includes a private bathroom with a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, a safe deposit box, as well as a TV with cable channels. The unit has 1 bed.
Queen Room - Disability AccessProviding free toiletries, this double room includes a private bathroom with a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a safe deposit box and a TV with cable channels. The unit offers 1 bed.
Guest Reviews
7.4
Good
Review Summaries
Summarized by AI
Location
West Edmonton Mall Inn boasts an exceptional location, being right across the street from West Edmonton Mall. Guests repeatedly emphasize the convenience of the hotel’s proximity to the mall, making it an ideal choice for shopping and entertainment. The short walking distance to the mall allows for easy access to various amenities, including restaurants, shops and the famous waterpark. Visitors appreciate the ease of public transportation with bus stops nearby, facilitating effortless travel around the city. Overall, the hotel's location is frequently described as fantastic, superb and unbeatable, providing a central point perfect for both mall visitors and those looking to explore the wider Edmonton area.
Breakfast
The breakfast experience at West Edmonton Mall Inn has received mixed feedback from guests. On the positive side, many travelers appreciated the breakfast offerings with phrases like breakfast was good and nice little breakfast frequently noted. Kids particularly enjoyed the pancakes and the inclusion of protein such as boiled eggs was a plus for some guests. The complimentary breakfast was also seen as a nice touch by several reviewers and the staff received praise for their kindness.
However, critiques were also notable. Some guests found the breakfast to be very limited, lacking in variety and disappointing with traditional options not meeting expectations. Complaints about a small and sometimes under-renovation breakfast room surfaced, leading to issues with insufficient seating. The introduction of a boxed breakfast due to construction or COVID-19 restrictions was met with mixed reactions. While it was considered a simple but helpful addition by some, others found the contents unsatisfying and repetitive over multiple days.
Moreover, there were instances where breakfast was not available at all, leaving some guests disappointed, especially since they had expected breakfast to be included based on online listings. The lack of gluten-free options and a general desire for more variety and hot breakfast options were also expressed.
In summary, while some guests enjoyed their breakfast experiences at West Edmonton Mall Inn, improvements in variety, availability and overall quality could enhance guest satisfaction.
Rooms
The West Edmonton Mall Inn offers a mix of experiences when it comes to room quality. Guests frequently highlight the cleanliness of the rooms, describing them as clean, tidy and well-maintained. Spaciousness and comfort are also noted with several visitors appreciating the large and comfortable accommodations, ample space and sufficient room for families. Comfortable beds are a recurring praise among the reviews, making restful nights a common advantage of staying here.
However, there are significant mentions of the rooms being outdated and in need of renovation. Some of the rooms were found dirty upon check-in with issues such as dust, dirt on every surface and odors being flagged. Instances of rooms not being cleaned properly during the stay, poor room conditions and non-functioning amenities were also highlighted by several guests. The lack of microwaves was a common complaint and some found it challenging to regulate room temperature for a comfortable stay.
Despite its shortcomings, the proximity of the hotel to the West Edmonton Mall is frequently noted as a major convenience. The helpful and friendly staff add a positive touch to the guest experience. All in all, while the location and spaciousness of the rooms at the West Edmonton Mall Inn are appreciated, improvements in cleanliness, maintenance and modern amenities could enhance the stay significantly.
Beds
The guest reviews of 'West Edmonton Mall Inn' present a mixed picture of the hotel's beds. While many guests found the beds to be comfortable or extremely comfortable, there were frequent mentions of beds being on the harder side or even as hard as a rock. Some guests noted that the beds were clean and made every day, contributing to a sense of cleanliness and comfort.
However, there were also complaints about bed sizes with some finding them small and others mentioning hard and uncomfortable mattresses. Instances of dirty bed linens and bedding not being changed nightly were also reported. Despite this, guests who stayed in rooms with king-sized beds generally appeared satisfied, noting them to be very comfortable.
Overall, while certain guests enjoyed a restful sleep in clean and comfy beds, others experienced discomfort due to varying mattress firmness and cleanliness issues.
Cleanliness
At the West Edmonton Mall Inn, guest reviews regarding cleanliness present a varied picture. Many guests appreciated the clean and well-maintained rooms with phrases highlighting that the rooms were clean, comfortable and even spacious. Several guests specifically noted that the rooms and areas were cleaned every day and praised the friendly and helpful staff.
However, there were notable concerns. Numerous reviews described the hotel as tired and worn looking with old, dirty carpets emitting unpleasant smells. Some specific criticisms included dirty bathrooms, stained face towels, boogers on quilts and dirty linens or sheets. Hallways and communal spaces were also described as not very clean with moldy carpet smells and stale cigarette smoke being mentioned.
Overall, while some guests found their rooms clean and comfortable, others encountered significant cleanliness issues which suggest that the hotel could benefit from more consistent and thorough cleaning practices.
Staff
The reviews for the West Edmonton Mall Inn display a mixed yet predominantly positive impression of the staff. Many guests highlighted the friendliness, helpfulness and accommodating nature of the staff, praising their quick responses and overall pleasant demeanor. Comments frequently mentioned that the front desk personnel and housekeeping staff provided a warm and welcoming environment with phrases such as “super friendly staff,” “excellent staff,” and “attentive staff” appearing often.
However, there were also consistent mentions of less favorable experiences with some guests noting instances of rudeness and unprofessional behavior, particularly at the front desk. A few reviews referred to staff as “unhelpful” or “not attentive,” and some guests found their interactions with staff lacking in the expected hospitality. Despite these occasional negative remarks, the prevailing sentiment expressed significant appreciation for the friendly and helpful nature of most staff members.
Guests particularly appreciated the efforts of certain individuals, noting that specific staff members went out of their way to make their stay more enjoyable and smooth. There were numerous recounts of positive interactions, quick check-ins and thoughtful service, particularly from the night manager and certain front desk personnel.
In summary, while there are occasional lapses in service quality, the majority of reviews suggest that guests can expect a generally friendly, accommodating and responsive staff experience at West Edmonton Mall Inn.
Wi-Fi
West Edmonton Mall Inn receives high marks for its convenient parking, though some guests found the spaces to be a bit tight. When it comes to WiFi, the feedback is mixed. While certain reviews mentioned that the WiFi was good due to it being shared with the mall's network, many guests experienced significant issues. Common complaints include slow speeds, poor signals and the WiFi being nonfunctional or almost non-existent at times. Despite the hotel's effort to provide internet access, it becomes clear that there is considerable room for improvement in this area.
Parking
West Edmonton Mall Inn receives mixed reviews regarding its parking facilities. On the positive side, guests appreciate that there are safe and free parking options available with some describing the parking situation as good and mentioning no issues during their stay. However, many guests highlight the limited number of parking spaces as a significant drawback. Several reviews describe the parking lot as small, crowded and tight, making it challenging to find a spot, particularly for larger vehicles or during peak times.
Some guests were disappointed by the need to pay for underground or basement parking and noted the lack of available space even in these paid lots. A few mentioned the inconvenience of walking back in the dark from a more distant parking area or having to carry luggage a block to the hotel due to the lack of front parking. Despite these challenges, the hotel's location remains a plus point, although the poor maintenance of the parking lot and the overall limited availability can be a frustration for many visitors.
Nightlife
The area around West Edmonton Mall Inn appears to have a lively nightlife, which can sometimes result in noise disturbances for guests. Some reviews mention issues with noisy guests and loud surroundings, including people smoking and drinking both inside and outside the hotel. Despite these concerns, several guests highlight the comfort of staying at the hotel with good staff and accommodation contributing to an excellent sleep experience. While the nightlife might bring some challenges in terms of noise, the hotel's comfortable amenities and supportive staff seem to balance out the overall guest experience.
FAQ
No, West Edmonton Mall Inn doesn't have any pool.
No, a spa isn't available at West Edmonton Mall Inn.
No, West Edmonton Mall Inn doesn't allow dogs.
Yes, parking facilities are available at West Edmonton Mall Inn.
