The Cross Keys Hotel in Kelso offers a central and convenient location in the heart of town, making it an ideal base for exploring Kelso and the scenic Scottish Borders. Guests appreciate the ease of access to local shops, pubs, and amenities, as well as the ample parking options and warm hospitality from the staff.
Guests consistently praise the breakfast and dinner offerings, highlighting the variety and quality of dishes available. Breakfast is noted for its plentiful options, including traditional and unique selections catered by friendly dining staff. Dinner also receives high marks for its delicious and reasonably priced menu, with standout items like steak and dark chocolate mousse. The overall dining experience is further enhanced by attentive and welcoming service.
The hotel's accommodations are generally seen as clean and comfortable, providing a restful stay despite some notes on dated decor and the need for renovations. Beds receive mixed feedback, with many finding them very comfortable, though a few guests expressed the need for improvements in mattress quality.
Guests often highlight the excellent service provided by the hotel's dedicated staff, whose friendliness and professionalism contribute notably to a positive stay. While a few issues with room aesthetics and bed comfort were raised, the genuine warmth and service of the hotel staff, coupled with the favorable location and dining experiences, make the Cross Keys Hotel a recommended choice for those visiting Kelso.
Queenshead Hotel Kelso offers a remarkable stay, praised especially for its ideal location in the heart of Kelso. Visitors commend the hotel’s proximity to key attractions, eateries and transport routes, highlighting the convenience and strategic advantage the hotel provides. The clean and comfortable rooms, noted for their spaciousness and modern decor, contribute significantly to the positive experience with many appreciating the thoughtful amenities and serene ambiance.
Guests consistently rate the breakfast highly, noting its quality, variety and generous portions. The menu caters to diverse palates and the inclusion of breakfast in the room price adds excellent value to the stay. Similarly, dinner offerings at the hotel receive accolades for their freshness, taste and presentation with standout dishes and an appealing mix of classic and innovative options.
The establishment is often noted for maintaining an impressive standard of cleanliness, extending from the immaculate rooms to the overall property. Recent refurbishments have added to the comfort and modern appeal, ensuring that both the common areas and individual rooms remain spotlessly clean and well-maintained.
Exceptional staff service is a hallmark of Queenshead Hotel Kelso with guests frequently praising the team's friendliness, efficiency and helpfulness. The staff's warm and attentive demeanor consistently enhances the overall guest experience, making everyone feel welcomed and well cared for.
Comfortable beds, often described as spacious and super comfy, further elevate the stay quality. Although some guests mention occasional concerns about mattress firmness, the general consensus applauds the excellent bedding and restful sleep.
In summary, Queenshead Hotel Kelso is a well-regarded establishment that excels in location, cleanliness, hospitality and dining, ensuring a memorable and pleasant stay for its guests.
Ednam House Hotel, located in the picturesque town of Kelso on the banks of the River Tweed, is highly regarded for its stunning location. Nestled in beautiful gardens and surrounded by natural beauty, the hotel offers a serene atmosphere that beautifully combines convenience and tranquility. The charming old building exudes character and history, adding a unique touch to the experience. Guests frequently praise the hotel's proximity to both the town's amenities and the peaceful countryside, perfect for exploring and picturesque walks.
Breakfast at Ednam House Hotel is a highlight for many guests, who commend its excellent quality and variety, including options tailored for different dietary needs. The breakfast, often freshly prepared and beautifully presented, is served in a lovely conservatory with superb garden and river views. Despite occasional issues like slow service or lack of certain items, the general consensus is that breakfast at Ednam House is exceptional.
Dinner experiences are also largely positive with guests enjoying delicious, well-cooked and beautifully presented dishes. The hotel offers a good variety of food, including vegan options, in a superb dining environment with lovely views. Nonetheless, some guests feel the menu could benefit from more variety and note that portion sizes can be small and prices high. While the dining ambiance is often praised, there are occasional reports of poor service and overcrowded dining rooms.
The rooms at Ednam House Hotel receive mixed reviews. Many guests appreciate their large size, comfort and cleanliness, often enjoying lovely river views. However, some rooms are described as tired and in need of updating with mentions of stained carpets and minor maintenance issues. Modern facilities and well-equipped bathrooms are appreciated, but some upgrades would enhance the overall experience.
Cleanliness throughout the hotel is generally well-regarded with many guests noting the tidy and well-maintained nature of the rooms and public areas. However, there are occasional critiques about dust, spiderwebs and cleaning lapses in specific areas. Guests often praise the diligent housekeeping staff for maintaining a generally clean and comfortable environment.
The staff at Ednam House Hotel is frequently recognized for their friendliness, helpfulness and attentiveness. Specific members are often highlighted for exceptional service, enhancing the overall guest experience. While there are isolated instances of less professional behavior, the general consensus is that the staff significantly contributes to the positive atmosphere and guest satisfaction.
WiFi at the hotel receives generally positive feedback, though some guests encounter occasional issues with connectivity or slow processes. Parking is ample and free, making it convenient for guests, although some find navigating the parking area challenging at times.
Families and pet owners find Ednam House Hotel particularly accommodating with dog-friendly rooms and suites available and a welcoming attitude towards children and pets. The hotel's accommodating nature extends to family-friendly amenities and special touches that make it a lovely destination for family gatherings and celebrations.
Beds receive varied feedback with many guests finding them comfortable and supportive, while others note issues with older or less comfortable mattresses. The hotel's approachability in addressing bed-related concerns is appreciated, often relocating guests to more satisfactory rooms when issues arise.
As a three-star establishment, Ednam House Hotel offers standard amenities and a generally satisfactory stay. While some guests feel the pricing does not always align with the expected three-star value, particularly in terms of certain amenities needing updates, the quality of food and service is often praised. Business travelers find the hotel convenient for corporate retreats and conferences, appreciating the reliable WiFi, professional staff and ample conference facilities.
Overall, Ednam House Hotel promises a memorable stay due to its stunning location, friendly staff, excellent breakfast and comfortable accommodations. However, attention to detail in room maintenance and varied dining experiences can further enhance the guests' overall experience.
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*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-3 out of 3 hotels in and around Ednam