Xelena Hotel & Suites
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Summary of reviewsXelena Hotel & Suites is a picturesque retreat located along the serene Lake Argentino, offering guests breathtaking views and a tranquil escape from the bustling center of El Calafate. The hotel is renowned for its stunning location, providing easy access to natural attractions like the Perito Moreno Glacier, making it an ideal base for excursions and adventure seekers.
Guests frequently commend the spacious and comfortable rooms, which are well-appointed with modern amenities and feature large windows showcasing spectacular lake views. Cleanliness is consistently highlighted, contributing to the hotel's inviting and peaceful atmosphere. The professional and friendly staff play a significant role in enhancing the overall experience, with special mentions of their attentiveness and willingness to assist with any needs.
The hotel's culinary offerings receive positive feedback, particularly the dinners featuring high-quality lamb and ribeye options, despite the premium prices at the restaurant. While the breakfast buffet is abundant and delightful, some guests feel it could be improved to better align with five-star expectations. The breakfast ambiance is often enhanced by panoramic views and occasional tango shows, adding a charming touch to the dining experience.
Xelena Hotel & Suites also offers a variety of amenities, including a spa known for its relaxing massages and striking lake views. The heated pool is a standout feature, praised for its ideal temperature and scenic setting. However, the gym receives mixed reviews, with guests noting limited equipment and inconvenient operating hours.
Families find the hotel accommodating, with flexible room arrangements and a lively pool area suitable for children. Beds are described as comfortable, although some guests have concerns about the pillow quality affecting their overall sleep experience.
Despite some areas where expectations are not fully met, such as Wi-Fi connectivity and gym facilities, Xelena Hotel & Suites consistently delivers a memorable stay characterized by natural beauty, comfort, and excellent service. It remains an attractive choice for both families and couples looking to explore Patagonia while enjoying a peaceful and picturesque retreat.
Categories
Guests frequently commend the spacious and comfortable rooms, which are well-appointed with modern amenities and feature large windows showcasing spectacular lake views. Cleanliness is consistently highlighted, contributing to the hotel's inviting and peaceful atmosphere. The professional and friendly staff play a significant role in enhancing the overall experience, with special mentions of their attentiveness and willingness to assist with any needs.
The hotel's culinary offerings receive positive feedback, particularly the dinners featuring high-quality lamb and ribeye options, despite the premium prices at the restaurant. While the breakfast buffet is abundant and delightful, some guests feel it could be improved to better align with five-star expectations. The breakfast ambiance is often enhanced by panoramic views and occasional tango shows, adding a charming touch to the dining experience.
Xelena Hotel & Suites also offers a variety of amenities, including a spa known for its relaxing massages and striking lake views. The heated pool is a standout feature, praised for its ideal temperature and scenic setting. However, the gym receives mixed reviews, with guests noting limited equipment and inconvenient operating hours.
Families find the hotel accommodating, with flexible room arrangements and a lively pool area suitable for children. Beds are described as comfortable, although some guests have concerns about the pillow quality affecting their overall sleep experience.
Despite some areas where expectations are not fully met, such as Wi-Fi connectivity and gym facilities, Xelena Hotel & Suites consistently delivers a memorable stay characterized by natural beauty, comfort, and excellent service. It remains an attractive choice for both families and couples looking to explore Patagonia while enjoying a peaceful and picturesque retreat.
Hotel near Golf Courses
While not directly on a golf course, this hotel is a luxury option in El Calafate, providing a high-end experience for golf travelers looking for comfort and quality amenities after a day on the course.
Hotel Taking Steps Towards Sustainability
Xelena Hotel & Suites participates in the AHT's Greenest Hotels Program, working towards Silver level eco-label certification. It practices waste separation (recyclable, organic for composting, hazardous), has eliminated plastic bottles in favor of refillable glass, and replaced individual shampoo/conditioner containers with dispensers. The hotel uses solar energy for emergency stairwells, water reducers in showers, and gray water for irrigation.
Hotel for Honeymoon
The hotel is tagged as romantic. Its suites provide a comfortable and private setting for honeymooners.
Hotel with Spa
This hotel offers a heated swimming pool, fitness facilities, and wellness options. Massage treatments and spa sessions are available, providing guests with relaxation and comfort. It has excellent views and comfortable bars.
Hotel with Swimming Pool
Located at Argentino Lake, this luxury hotel features a 70-square-meter swimming pool in its Health Club. It also offers fitness and wellness facilities, including a heated swimming pool next to a hot tub and a sauna, providing a comprehensive relaxation experience with views of the landscape.
Heated Pool Indoor Pool Panoramic View Pool
Business Hotel
Features 3 meeting rooms and a business center with high-speed internet access, catering to various business needs. Its superior first-class service ensures a seamless and productive stay for business travelers. Offers 70 guest rooms.
Hotel with Parking
This hotel offers a blend of comfort and natural beauty. It is set by Argentino Lake and provides parking facilities. The hotel also has a full-service spa, indoor pool, and dining options.
Hotel with Gym
This hotel features a health club, including a 70-square-meter swimming pool, fitness facilities, a hot tub, and a sauna. It is located at Argentino Lake and provides shuttle service to downtown.
5-Star Hotel
Xelena Hotel & Suites is situated on the coast of Lago Argentino and is recognized for its quality and amenities. It is a popular choice among travelers seeking a luxurious stay in El Calafate.
Hotel with Indoor Pool
This 5-star hotel features a large indoor pool with sun loungers and a lifeguard on site, complemented by a poolside bar. Its full-service Zen Spa offers extensive treatments including massages, body wraps, facials, sauna, and steam room, all within a setting that provides ocean views.
Hotel with Heated Pool
This hotel features a 70 m² heated in-out pool that seamlessly extends into Lake Argentino, maintained at 28-32 degrees Celsius. It offers stunning panoramic lake views and includes an 8-person jacuzzi and dry sauna for enhanced relaxation.
Luxury Hotel
Family Friendly Hotel
Romantic Hotel
Accessible Hotel
Hotel with Panoramic View Pool
Guest Reviews
Nestled in a picturesque setting, Xelena Hotel & Suites boasts an enviable location right by the serene Lake Argentino. This advantageous position offers guests extraordinary and unspoiled views of the stunning lake, making it an ideal spot for experiencing breathtaking sunrises and sunsets. While the hotel is slightly removed from the bustling center of El Calafate, it provides a peaceful retreat that's perfect for those who prioritize tranquility and spectacular landscapes over city amenities. Convenient shuttle services to the town center ensure easy access to dining and attractions, allowing guests to enjoy the best of both worlds.
The hotel's proximity to natural attractions makes it a great base for excursions, including tours to the famous Perito Moreno Glacier. Guests frequently commend the friendly and efficient staff, spacious and comfortable rooms, and excellent facilities. Its location, complemented by beautiful views and top-tier services, makes Xelena Hotel & Suites an attractive choice for visitors seeking a serene and picturesque escape in Patagonia.
When travelers step into Xelena Hotel & Suites, they often find themselves experiencing varied impressions of the breakfast offerings. Many guests revel in the panoramic views that accompany their morning meal, often describing it as abundant and delightful. The breakfast buffet is frequently praised for its extensive variety, including fruit, yogurt, eggs, and bread, which some consider to be complete and satisfying.
There are commendations about the delightful taste and ample servings, with some reviews highlighting the availability of gluten-free options and the inclusion of a small, charming tango show that enhances the dining experience. The service, too, often receives nods of approval for its attentiveness and friendliness.
Despite these positives, there is a significant number of critiques about the breakfast's ability to meet expectations, especially given the hotel's 5-star rating and the price point. Some guests feel the buffet is repetitive, lacking in variety, and not up to par with what one might expect from such a prestigious setting. Concerns around the limited options, such as the absence of certain items like bacon, and the quality of products such as bottled juices and less-than-fresh fruits, also mark the feedback.
In essence, while the breakfast at Xelena Hotel & Suites can cater to various tastes with its plentiful and diverse offerings, there's a consensus that aspects of it could be elevated to truly match the allure and prestige that the hotel exudes.
Xelena Hotel & Suites draws guests with its promising culinary offerings, focusing on high-quality and flavorful meals. Known for delicious dinners and exceptional dishes, the restaurant earns praise for its excellent service and the impressive variety on its menu. Many guests highlight the fantastic lamb and ribeye options, as well as the authentic asada experience in the garden, complete with a tango show. Despite the acclaim for its cuisine, the hotel's dining comes with a downside: the prices at the restaurant are notably high, even in comparison to other local establishments. While some reviews mention that the food doesn't always meet the high standards expected of a hotel of this caliber, the general consensus is that the dining experience, from the staff professionalism to the tasty offerings, is enjoyably memorable.
Nestled along the picturesque Lake Argentino, Xelena Hotel & Suites offers guests an impressive blend of comfort and scenic beauty. The hotel rooms are consistently praised for their spaciousness and comfort, with many guests highlighting the spectacular views of the lake available from large windows. The accommodations come with modern amenities and are kept in pristine condition, ensuring a pleasant stay.
Guests frequently appreciate the attention to detail in room design, from comfortable beds to well-appointed bathrooms. The bathrooms, though noted by some as small, are clean and functional. Overall, the hotel's cleanliness is a recurring theme in guest reviews, contributing to the tranquil and cozy atmosphere throughout the property.
Despite some concerns about soundproofing, the hotel's environment is generally described as peaceful, benefiting from the attentive and friendly staff who maintain the grounds and facilities beautifully. The additional amenities like the spa and pool, both offering panoramic views, further enhance the restful experience.
Whether it's the Zen-like tranquility, the immaculately kept rooms, or the stunning landscapes visible from nearly every corner, Xelena Hotel & Suites consistently delivers a delightful retreat for visitors seeking both relaxation and the awe of nature.
Nestled in a picturesque location, Xelena Hotel & Suites often garners praise for its comfortable accommodations. Acclaim is regularly directed toward the beds, which are frequently described as very comfortable, with some guests emphasizing their satisfaction with spacious room arrangements, such as in the Junior Suite featuring an amazing lake view. The beds, including sizable king-size options, provide a restful experience that is consistently appreciated by visitors.
However, the pillows present a contrasting narrative, as they have been described as particularly uncomfortable, with some guests noting them as a detracting point from an otherwise restful stay. While the hotel clearly excels in offering comfortable bedding, concerns with pillow quality occasionally impact the overall sleep experience.
While the staff receives commendation for being friendly and helpful, there is mention of customer service that does not always meet the expectations set by the remarkable comfort of the beds. Despite these challenges, the hotel maintains a strong reputation for its cozy bed offerings amidst stunning surroundings.
Xelena Hotel & Suites has garnered much praise for its exceptional cleanliness and well-maintained facilities, ensuring a comfortable visit for all guests. The hotel offers spacious and modern rooms, consistently noted for their cleanliness and comfort. The stunning views from the hotel further enhance its appeal, alongside a pleasant atmosphere supported by friendly and attentive staff. Guests frequently highlight the excellent service, from helping with transportation to providing a sumptuous breakfast. The restaurant is highly regarded, offering delightful meals that encourage diners to enjoy their stay within the hotel. However, some visitors mentioned minor maintenance issues, particularly in the pool area, though this seems not to overshadow the overall positive experience. Despite not being rated as a five-star establishment, Xelena Hotel & Suites consistently delivers on cleanliness and comfort, making it a reliable choice for travelers seeking a clean and pleasant environment.
The Xelena Hotel & Suites boasts an exceptional team of staff members who consistently receive high praise for their attentiveness, professionalism, and friendliness. Guests often highlight the team's willingness to assist with tour recommendations, addressing any concerns, and providing exceptional service at both the reception and dining areas. The staff's charming and accommodating nature enhances the overall experience, making guests feel welcomed and valued throughout their stay. Pamela at the front desk is specifically mentioned for her efficiency and helpfulness, adding to the hotel's reputation for providing superb service. Despite occasional minor grievances, the vast majority of reviews commend the staff's warmth, resourcefulness, and courteous demeanor, contributing to a comfortable and pleasant environment that aligns with the hotel's stunning views and superb facilities. Whether handling bookings, offering solutions, or simply maintaining a friendly presence, the staff at Xelena Hotel & Suites consistently ensures a memorable stay for its guests.
At Xelena Hotel & Suites, guests can enjoy free Wi-Fi throughout the property, offering good internet access in various parts of the hotel. However, the Wi-Fi experience can be inconsistent, with some guests finding the connection reliable, while others have faced challenges. Internet speed has been noted as a bit slow, and reconnection issues can be inconvenient, requiring guests to frequently re-enter their credentials. Despite these hiccups, the overall hospitality offered by the hotel stands out. The property is clean and appealing, and the attentive staff helps ensure a pleasant stay, partially offsetting any internet-related frustrations.
Nestled amidst the stunning landscapes, the spa at Xelena Hotel & Suites consistently garners praise for its enticing blend of comfort, cleanliness, and exceptional service. Guests are particularly enamored with the breathtaking views of the lake, often graced by the presence of flamingos, enhancing the tranquil ambiance of the spa. Known for its beautiful and well-maintained facilities, the spa offers a welcoming retreat after long days of exploration and sightseeing. The massages are noted to be both superb and affordable, though some guests consider them a worthwhile indulgence even at a higher price. Despite a few calls for urgent renovations in certain areas, the overall consensus highlights the spa's inviting warmth, perfect pool and sauna temperatures, and attentive staff. It's an ideal sanctuary for relaxation, highly recommended by those who have experienced the soothing oasis firsthand, particularly perfect after treks or on a rainy day. Whether seeking rejuvenation or simply a peaceful break, Xelena's spa promises a memorable escape.
The gym at Xelena Hotel & Suites has received mixed reviews from guests, with many finding it lacking in several areas. Guests consistently mention that the gym is small and simply equipped, which can be underwhelming for those expecting a more extensive facility in line with a 5-star hotel. Limited opening hours, beginning at noon, are highlighted as inconvenient for guests wanting to start their day with a workout. Additionally, issues like non-functioning amenities, including the sauna, further detract from the experience. Overall, despite the hotel's other offerings, the gym seems to fall short of guest expectations due to its minimalistic setup and limited equipment.
Nestled in a stunning location, Xelena Hotel & Suites offers a pool experience that consistently impresses guests with its scenic views of Lake Argentino and the surrounding mountains. The heated pool stands out as a highlight, highly praised for its excellent temperature, comfortable ambience, and both indoor and outdoor access. Its ideal temperature makes it a perfect spot to unwind after a day of excursions. Guests appreciate the convenience of poolside amenities, including bathrobes and slippers, which add to the overall relaxation experience.
The pool area, though relatively small and shared with children, maintains a cozy atmosphere. Despite opening a bit late in the day, it remains a popular feature for late-night relaxation, operating until 10:00 p.m. The indoor-outdoor design allows guests to savor spectacular views while enjoying a soothing swim.
The pool is frequently celebrated for being clean and offers an exquisite, cinematic backdrop, emphasizing the natural beauty of the location. While occasionally some minor maintenance issues, like loose tiles, are noted, the overall pool experience is deemed fantastic, offering an idyllic retreat that complements the hotel's luxurious amenities.
Xelena Hotel & Suites in Calafate emerges as an excellent choice for families seeking a comfortable stay with activities for children. The hotel features a pool area that, despite being somewhat small, is shared with children, making it a lively spot for family fun. Room arrangements offer flexibility, with connecting doors suitable for families, although some guests find them less ideal for couples. The hotel receives praise for its accommodating service, though some note limited options for adding extra beds for children in the rooms. With its perfect location as a base for exploring the nearby glaciers, the hotel is well-suited for both family groups and couples alike. Families, including those with young children, have expressed enjoyment during their stay, marking it as a favorable choice for guests of all ages.
Xelena Hotel & Suites offers a charming and comfortable stay, appreciated by many guests for its welcoming atmosphere and excellent staff, who have received praise for their outstanding service. While the hotel showcases many facilities typical of a top-tier establishment, aspects that might be expected from a five-star hotel, such as a more luxurious breakfast spread and modern room amenities, seem to fall short of guest expectations. The hotel provides value for a significantly lower price when booked directly, which has been highlighted as beneficial for travelers seeking affordability without sacrificing a pleasant experience. Despite its somewhat distant location from the city center, reliable hourly bus transport mitigates this inconvenience. Though not particularly luxurious by international standards, the hotel holds promise with its charming ambiance but may not meet the full expectations associated with the five-star category.
Nestled in a charming setting, Xelena Hotel & Suites provides a pleasant experience with its luxurious suite offerings and international-level facilities. Guests lauded the hotel's aesthetic appeal and cool ambiance, defining it as a perfect luxury for a short stay. Visitors described the entire experience as spectacular and highlighted the opulent amenities and services. Despite the ambiance offering a feeling of luxury, some guests observed a mismatch between the hotel's self-presentation as a five-star establishment and their personal experiences, pointing out areas where improvements were needed, such as entertainment options for children. The pricing was noted as being inflated beyond original expectations in some instances. While the experience was enjoyable overall, the distinction between a high-end four-star and genuine five-star discreteness was remarked upon by several reviewers.
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Location
The hotel's proximity to natural attractions makes it a great base for excursions, including tours to the famous Perito Moreno Glacier. Guests frequently commend the friendly and efficient staff, spacious and comfortable rooms, and excellent facilities. Its location, complemented by beautiful views and top-tier services, makes Xelena Hotel & Suites an attractive choice for visitors seeking a serene and picturesque escape in Patagonia.
Breakfast
There are commendations about the delightful taste and ample servings, with some reviews highlighting the availability of gluten-free options and the inclusion of a small, charming tango show that enhances the dining experience. The service, too, often receives nods of approval for its attentiveness and friendliness.
Despite these positives, there is a significant number of critiques about the breakfast's ability to meet expectations, especially given the hotel's 5-star rating and the price point. Some guests feel the buffet is repetitive, lacking in variety, and not up to par with what one might expect from such a prestigious setting. Concerns around the limited options, such as the absence of certain items like bacon, and the quality of products such as bottled juices and less-than-fresh fruits, also mark the feedback.
In essence, while the breakfast at Xelena Hotel & Suites can cater to various tastes with its plentiful and diverse offerings, there's a consensus that aspects of it could be elevated to truly match the allure and prestige that the hotel exudes.
Dinner
Rooms
Guests frequently appreciate the attention to detail in room design, from comfortable beds to well-appointed bathrooms. The bathrooms, though noted by some as small, are clean and functional. Overall, the hotel's cleanliness is a recurring theme in guest reviews, contributing to the tranquil and cozy atmosphere throughout the property.
Despite some concerns about soundproofing, the hotel's environment is generally described as peaceful, benefiting from the attentive and friendly staff who maintain the grounds and facilities beautifully. The additional amenities like the spa and pool, both offering panoramic views, further enhance the restful experience.
Whether it's the Zen-like tranquility, the immaculately kept rooms, or the stunning landscapes visible from nearly every corner, Xelena Hotel & Suites consistently delivers a delightful retreat for visitors seeking both relaxation and the awe of nature.
Beds
However, the pillows present a contrasting narrative, as they have been described as particularly uncomfortable, with some guests noting them as a detracting point from an otherwise restful stay. While the hotel clearly excels in offering comfortable bedding, concerns with pillow quality occasionally impact the overall sleep experience.
While the staff receives commendation for being friendly and helpful, there is mention of customer service that does not always meet the expectations set by the remarkable comfort of the beds. Despite these challenges, the hotel maintains a strong reputation for its cozy bed offerings amidst stunning surroundings.
Cleanliness
Staff
Wi-Fi
Spa
Gym
Pool
The pool area, though relatively small and shared with children, maintains a cozy atmosphere. Despite opening a bit late in the day, it remains a popular feature for late-night relaxation, operating until 10:00 p.m. The indoor-outdoor design allows guests to savor spectacular views while enjoying a soothing swim.
The pool is frequently celebrated for being clean and offers an exquisite, cinematic backdrop, emphasizing the natural beauty of the location. While occasionally some minor maintenance issues, like loose tiles, are noted, the overall pool experience is deemed fantastic, offering an idyllic retreat that complements the hotel's luxurious amenities.
Family
5 Star
Luxury
Yes, Xelena Hotel & Suites has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Panoramic View Pool.
Yes, a spa is available at Xelena Hotel & Suites.
No, Xelena Hotel & Suites doesn't allow dogs.
Yes, parking facilities are available at Xelena Hotel & Suites.
Yes, Xelena Hotel & Suites has a gym.
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