Checkin Concordia Playa, located in the heart of Puerto de la Cruz, boasts an exceptional location that delights visitors with its proximity to the city center and the beach. Guests appreciate the convenient access to shops, restaurants and nearby attractions, such as the Lago Martianez complex. The hotel is commended for offering stunning sea views from the rooms, adding to the overall allure of the place.
Breakfast at the hotel receives high marks for its variety and quality with guests enjoying a robust selection of fruits, breads, cold cuts and dairy products. Features like waffles with Nutella and churros are particularly appreciated, although a few guests cite issues with crowded dining areas and cafeteria-like atmospheres. On the other hand, dinner experiences are mixed with some guests enjoying the wide variety of dishes, including fish and seafood, while others feel the need for better quality and variety.
The rooms are praised for their cleanliness, spaciousness and breathtaking sea views from the balconies. Comfortable beds contribute to a pleasant stay, though some guests point out that the rooms are outdated and in need of renovation. Despite minor maintenance issues, the friendly and attentive staff enhance the overall experience considerably.
Cleanliness standards are generally satisfactory, though there are occasional reports of areas that need better cleaning or updating. The hotel's attentiveness to guest needs is highly praised with staff described as friendly, professional and going above and beyond to ensure a comfortable stay. This exceptional service is noted as a highlight by many visitors.
However, the free Wi-Fi service is noted as a significant drawback with poor performance and limited accessibility. Guests often find the internet connection unreliable, which detracts from the overall experience. The pool area, although small and clean, is frequently in the shade and has cold water, deterring some guests from using it.
The parking situation proves to be a notable inconvenience for those traveling by car with limited spaces and high daily fees causing frustration. Lastly, while the hotel attempts to present itself as a four-star establishment, many guests feel it falls short, suggesting that the amenities and overall condition align more with a two-star rating.
In summary, Checkin Concordia Playa is a centrally located hotel that excels in service and cleanliness with comfortable rooms and excellent breakfast offerings. However, areas such as dining variety, Wi-Fi reliability, parking and updating of facilities need improvement to fully meet the expectations of a four-star rating.