Complex Panorama

Elena 42.94191400, 25.88020100 , Ul. Chukani 19 (Show on Map)
8.7
Very Good


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Summary of reviewsComplex Panorama is highly regarded for its serene location, offering breathtaking panoramic views of the mountains and cityscape. This tranquil setting, complemented by lush, verdant surroundings, provides an ideal escape from the hustle and bustle. Guests appreciate the spacious, cozy, and well-maintained rooms, which are equipped with comfortable beds and often feature balconies with stunning views. The cleanliness of both the rooms and outdoor areas, including the pool, further enhances the relaxing atmosphere.

The dining experience at Complex Panorama is another highlight, with the restaurant receiving praise for its excellent national cuisine and delicious preparations. While breakfast options are modest, the quality remains high, and the complimentary nature of the meal is well-received. Dinner, in particular, stands out for its flavorful dishes and the restaurant's inviting ambiance.

The staff's friendliness and responsiveness significantly contribute to the welcoming environment of the hotel. Guests often commend their polite and attentive service, which adds to the overall positive experience.

Complex Panorama's amenities, such as the spa and pool areas, offer additional avenues for relaxation. The spa provides a range of facilities like a sauna and jacuzzi, although its operational hours and some cleanliness issues have room for improvement. The outdoor pool, despite being seasonal, is a favored feature during the warmer months, providing a refreshing retreat.

Overall, Complex Panorama offers a delightful stay characterized by a superb location, cleanliness, excellent dining, and attentive service, making it a highly recommended choice for travelers seeking a peaceful and enjoyable getaway.
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Categories
Resort with Parking
The complex offers private parking facilities, noted by guests as being convenient.

Resort with Outdoor Pool
This resort has an outdoor swimming pool, integrated with a spa, hot tub, and sauna for a comprehensive wellness experience. The presence of a pool bar further enhances the leisure facilities.

Resort with Spa

Family Friendly Resort

Resort with Swimming Pool

  Outdoor Pool  


Accessible Resort

Room Types
Deluxe Double Room with Balcony This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views. The unit offers 1 bed.

Guest Reviews
8.7
Very Good
Location
Complex Panorama offers an incredibly appealing location for travelers seeking a serene getaway, paired with breathtaking views. Perched strategically above the town of Elena, guests are treated to majestic panoramic vistas of both the mountains and the cityscape. The surroundings are characterized by tranquility, enveloped by a lush, verdant landscape dotted with colorful flowers, creating a refreshing escape from the hustle and bustle. Visitors have consistently praised the hotel's proximity to natural beauty, as the complex is situated atop a hill, enhancing its peaceful atmosphere. The spacious and cozy rooms offer warmth and comfort, complemented by diligent maintenance and cleanliness. Alongside these advantages, guests can indulge in the amenities of a spa area, a delicious breakfast, and convenient parking. The thoughtful design and careful upkeep of Complex Panorama make it a delightful choice for those prioritizing a superb location and serene environment during their travels.

Breakfast
Complex Panorama offers a breakfast experience that generally garners positive remarks, with several guests appreciating the inclusion of a complimentary meal to start their day. The food quality is consistently described as delicious, a sentiment echoed by those who dined at the hotel’s restaurant, which serves breakfast and dinner options. Despite the quality, breakfast offerings are often deemed modest, with two choices available, which some found sparse and lacking variety. Furthermore, the breakfast is described as starting a bit late for some guests, beginning at 8:30 AM.

While a few guests would have preferred a buffet style for more variety, others found the portion sizes substantial enough to satisfy their hunger. The breakfast offered includes local flavors like banitsa, a pastry with egg, though reviews note the absence of cheese. Despite some criticism regarding the limited options, the overall reception of the breakfast remains positive, especially when considering the complimentary aspect of the morning meal. The cleanliness of the hotel adds to the overall pleasant dining experience, ensuring guests start their day on a high note.

Dinner
Complex Panorama's restaurant stands out for its excellent national cuisine, delighting guests with a menu that consistently impresses. Diners frequently praise the quality and taste of the food, noting the delicious preparations and high standards upheld by the kitchen. Classic dishes like banitsa have been highlighted for their flavor, further adding to the dining experience. While the overall culinary offerings receive strong approval, the restaurant ambiance also earns admiration, particularly for its spectacular views. However, some guests point out concerns, such as the presence of wasps during meals and occasional critiques about the food quality. Despite these reservations, the dining experience at Complex Panorama is generally regarded as a highlight of the stay.

Rooms
Complex Panorama offers a truly enjoyable stay with its large, spacious rooms that consistently receive praise for their cleanliness and comfort. Guests appreciate the comfortable beds and the added luxury of perfect mattresses. Each room is elegantly furnished, providing a welcoming environment that makes guests feel at home. The hotel has ensured that many rooms come with air conditioning, enhancing overall comfort during warmer months. Most notably, the rooms boast balconies with stunning views, whether overlooking the picturesque mountains or the vibrant cityscape.

The hotel itself is described as warm, cozy, and exceptionally clean, all complemented by a friendly and accommodating staff. Despite the occasional issue like a leaking bathroom shower, the overall experience remains overwhelmingly positive. Set in a quiet area, guests can enjoy peace and tranquility, making it an ideal retreat. The hotel's amenities, including a large pool, yard, and parking facilities, further enhance the guest experience, contributing to a relaxing and satisfying stay at Complex Panorama.

Beds
At Complex Panorama, guests frequently praise the hotel for its spacious and clean rooms, which are complemented by wide beds equipped with comfortable mattresses. Despite some variance in individual preferences, with a few guests noting that the mattresses were on the harder side, the overall impression is that the beds provide a pleasant experience for a restful night's sleep. While some found the pillows less than ideal, the emphasis on comfort and ample space in the rooms leaves a positive impression on visitors seeking relaxation.

Cleanliness
Complex Panorama stands out for its excellent cleanliness and well-maintained environment, ensuring a pleasant stay for its guests. Visitors consistently commend the immaculate condition of the rooms, which are also described as cozy and warm. The hotel's outdoor areas, including the green spaces and pool, are equally well-kept, contributing to a serene atmosphere. Guests particularly appreciate the hotel's beautiful views and its unique, tranquil location, enhancing their overall experience. Although the spa facilities require a specific request to be opened, the spa area itself is noted for its cleanliness. The staff adds to the appeal with their responsive, smiling, and polite demeanor, further enhancing the welcoming environment of the hotel.

Staff
The staff at Complex Panorama is consistently praised for their politeness, friendliness, and responsiveness. Many guests appreciate the courteous approach of the reception staff, highlighting their attentiveness and helpfulness. Visitors also commend the service provided by the staff in the restaurant, noting the cheerful and friendly demeanor of the restaurant team. Despite a few comments mentioning a lack of English proficiency among some staff members, there are positive remarks about the new receptionist who speaks very good English. Overall, guests describe a welcoming atmosphere with the staff contributing significantly to their experience at the hotel, ensuring both the hotel and the restaurant offer excellent service and good cuisine.

Spa
Complex Panorama boasts a promising spa experience that, while limited in some areas, offers a range of facilities bound to please many guests. Visitors can enjoy a salt room, steam bath, sauna, heated loungers, and a pool with jacuzzi—features that have been described as very nice and fantastic. However, the operational hours of the spa, typically from 4 PM to 8 PM, have been noted as restrictive and somewhat unprofessional. Despite the high level of the spa center, small defects and occasional cleanliness issues, particularly with the jacuzzi, have been mentioned. Cleanliness is generally maintained, though ventilation could be improved to prevent the area from feeling hot and stuffy. Overall, the spa at Complex Panorama provides quality facilities, albeit with room for enhancements, especially during peak guest periods.

Pool
At the Complex Panorama, the pool area emerges as a focal point for relaxation and enjoyment. The pool itself is described as lovely and consistently clean, providing guests with a refreshing experience despite not being heated. While it is seasonal and not in use during the winter, during its open months, it is well-suited to accommodate the hotel's guest capacity, complete with ample sunbeds for leisurely lounging. The accompanying relaxation area, which features a jacuzzi, is a highlight for those seeking additional comfort. The large outdoor pool is complemented by a pleasing surrounding environment, although guests noted that the pool bar was not operational, requiring trips to the restaurant. Overall, the pool area offers a pleasant retreat for relaxation during the warmer seasons.


Yes, Complex Panorama has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Complex Panorama.

No, Complex Panorama doesn't allow dogs.

Yes, parking facilities are available at Complex Panorama.

No, Complex Panorama doesn't have a gym.

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