7,258,491 hotelsin 60 categories
5-Star Hotels with Free Wi-Fi in Erbil
6 HOTELS IN AND AROUND ERBILRanking can be influenced by the commissions we receive.
$
+5
Info
Summary of reviews
Masaya By Emerald garners positive reviews with several aspects standing out as particularly commendable. The hotel's convenient proximity to the airport and various points of interest makes it an attractive choice for travelers, despite some noting the distance from the city center and the crowded surroundings at night. The location is generally deemed excellent, supported by the hotel's well-designed website and classy service.
Cleanliness is a notable strong suit at Masaya By Emerald with numerous guests praising the immaculate condition of the rooms. Descriptions like "clean and well organized" abound and cleanliness scores often reach a perfect 10/10. While there are minor grievances regarding odors or specific areas, they are overshadowed by the consistently positive feedback. Guests also appreciate the peaceful ambiance and the efficient service provided by the housekeeping staff, solidifying the hotel’s reputation for maintaining a hygienic environment.
The staff at Masaya By Emerald receive widespread acclaim for their friendliness and exceptional service. Names such as Saleh, Pascal, Hala, Rasha, Ishti, Kasra, Valerie, Rebal and Yazan are frequently mentioned for their professionalism and welcoming demeanor. The reception team, including Alan, Yazen and the night shift members Aian and Rebal, are particularly celebrated for their attentiveness and support. The security staff and information service personnel like Mr. Alan and Dr. Amer also receive recognition for their respectful and helpful conduct. Although there is an isolated mention of a less-than-satisfactory encounter, the overwhelming majority of reviews reflect a highly positive experience regarding the staff's service quality.
In summary, Masaya By Emerald excels in providing a clean, well-located and hospitable environment, supported by an outstanding team dedicated to ensuring guest satisfaction.
Cleanliness is a notable strong suit at Masaya By Emerald with numerous guests praising the immaculate condition of the rooms. Descriptions like "clean and well organized" abound and cleanliness scores often reach a perfect 10/10. While there are minor grievances regarding odors or specific areas, they are overshadowed by the consistently positive feedback. Guests also appreciate the peaceful ambiance and the efficient service provided by the housekeeping staff, solidifying the hotel’s reputation for maintaining a hygienic environment.
The staff at Masaya By Emerald receive widespread acclaim for their friendliness and exceptional service. Names such as Saleh, Pascal, Hala, Rasha, Ishti, Kasra, Valerie, Rebal and Yazan are frequently mentioned for their professionalism and welcoming demeanor. The reception team, including Alan, Yazen and the night shift members Aian and Rebal, are particularly celebrated for their attentiveness and support. The security staff and information service personnel like Mr. Alan and Dr. Amer also receive recognition for their respectful and helpful conduct. Although there is an isolated mention of a less-than-satisfactory encounter, the overwhelming majority of reviews reflect a highly positive experience regarding the staff's service quality.
In summary, Masaya By Emerald excels in providing a clean, well-located and hospitable environment, supported by an outstanding team dedicated to ensuring guest satisfaction.
Categories
Free Wi-Fi
5 Star
Spa
$
+7
Info
Categories
Free Wi-Fi
5 Star
Spa
Categories
2
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