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Summary of reviewsMercure Hotel Frankfurt Eschborn Helfmann-Park is highly regarded for its strategic location and accessibility. Positioned on the outskirts of Frankfurt, the hotel offers easy access to the airport, key motorway connections, and nearby amenities like supermarkets and restaurants. Guests appreciate its proximity to natural spaces for leisure walks and its efficient connectivity to Frankfurt-Messe via the S-Bahn, making it an ideal choice for business travelers seeking a quiet environment with clean and comfortable rooms.
The breakfast at the hotel receives generally positive reviews, praised for its wide variety and quality of offerings in a clean, peaceful setting. However, the cost of €19.50 per person is a point of contention for some. Despite this, many guests feel the extensive range justifies the price, although a few note the occasional lack of items like scrambled eggs.
Rooms at the hotel are mostly noted for their cleanliness, spaciousness, and essential amenities, catering well to business travelers. While many guests highlight comfort, some mention the outdated condition of furnishings and room maintenance issues. Enhancements in these areas could further improve the guest experience.
The cleanliness of the hotel is often appreciated, with particular commendation for the staff's attentiveness and friendliness. However, certain areas like the bathroom tiles and furniture could benefit from refurbishment. Overall, the hotel's cleanliness provides a satisfactory experience.
The standout feature of the hotel is its staff, consistently praised for being friendly, attentive, and accommodating. Their professionalism and helpfulness significantly enhance the guest experience, creating a welcoming atmosphere.
Parking options at the hotel are noted as beneficial, offering both paid garage facilities and free parking spaces during weekends. While street parking can be challenging, the available options are generally appreciated by guests.
The hotel provides a mixed experience with its beds, with many guests enjoying the comfort and quality of the mattresses. However, preferences vary, with some finding the beds too soft and pillows too small. Despite this, the hotel largely offers a restful sleeping experience.
Overall, Mercure Hotel Frankfurt Eschborn Helfmann-Park is a well-located, accommodating choice for both business and leisure travelers, with notable service and a generally positive guest experience. Show more
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Categories
Business Hotel
This hotel is another Mercure property in Eschborn, near the Eschborn Süd station, suitable for business travelers seeking standard amenities and accessibility.
Accessible Hotel
This hotel offers barrier-free rooms with wheelchair accessible bathrooms. Wheelchair-accessible parking is also available on site.
4-Star Hotel
This hotel is well-situated and offers good amenities. It is a convenient choice for business and leisure travelers.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Parking
Cheap Hotel
Hotel with Tennis Courts
Room Types
Standard Twin RoomBright room with satellite TV, a work desk, and a private bathroom.
Privilege Queen RoomBright room with satellite TV, a work desk, and a private bathroom.
Also offers extra space, free toiletries and tea/coffee facilities.
Standard Double RoomBright room with satellite TV, a work desk, and a private bathroom.
Privilege Twin RoomBright room with satellite TV, a work desk, and a private bathroom.
Also offers extra space, free toiletries and tea/coffee facilities.
Guest Reviews
7.5
Good
Location
Mercure Hotel Frankfurt Eschborn Helfmann-Park boasts a strategic location that caters to various travel needs. Situated on the outskirts of Frankfurt, its proximity to key areas, such as the airport, and accessibility from the motorway are significant advantages for travelers. Guests appreciate the convenience of nearby supermarkets, drug stores, pharmacies, restaurants, and even a gas station, all within walking distance. This makes running errands or dining out hassle-free.
Nature lovers will enjoy the easy access to fields for a leisurely walk, ensuring a nice balance between urban and natural environments. For those attending events, the efficient connection to the Frankfurt-Messe via the S-Bahn is a highlight. Although the hotel is a bit distant from the downtown area, its location within a business district makes it a prime choice for business travelers, offering quiet surroundings and clean rooms.
Additionally, the hotel’s welcoming staff, excellent service, and delightful views of the Frankfurt skyline contribute positively to the overall experience. The proximity to both the airport and nature is noted as a unique feature, making it a suitable pick for varied travel purposes.
Breakfast
The breakfast experience at Mercure Hotel Frankfurt Eschborn Helfmann-Park generally receives positive feedback from guests, though with some mixed observations. The breakfast buffet is frequently praised for its extensive variety, with many guests enjoying the broad selection of savory and sweet options available. The quality of the food is noted to be high, with some reviews describing it as abundant, delicious, and well-arranged. Many guests appreciate the clean and quiet setting of the breakfast area. However, a common point of contention is the price, which several guests find to be on the higher side at €19.50 per person. While some guests find the range of choices to justify the cost, others feel that the breakfast could be more fairly priced or included in the room rate. Despite these concerns, the overall sentiment towards the breakfast leans positively, with a few guests noting minor issues such as lack of certain items like scrambled eggs at times.
Rooms
Mercure Hotel Frankfurt Eschborn Helfmann-Park offers rooms that are generally clean, spacious, and equipped with essential amenities. Many guests appreciate the decent quality and comfort, noting that the rooms typically provide enough space for a third bed and include a desk with a lamp, which is great for business travelers. However, some guests have mentioned the outdated condition of the rooms, indicating that the furniture shows signs of wear and the wallpaper has blemishes. There are reports of the bathroom being small and some fixtures like the shower door and television needing an upgrade. Although the rooms are usually in a decent state, a few guests have noted issues with cleanliness and room maintenance. Overall, while the hotel offers comfortable and clean accommodations, some updates would enhance the guest experience.
Beds
The Mercure Hotel Frankfurt Eschborn Helfmann-Park provides a mixed experience when it comes to the comfort of its beds. Many guests find the beds to be comfortable and cozy, contributing to a pleasant night's sleep. The quietness of the rooms and their agreeable temperature also enhance the overall restfulness during a stay. On the positive end, guests appreciate the quality of the mattresses, often describing them as very good. However, opinions differ, with some finding the beds too soft for their preference. There are mentions of small and thin pillows, which could be a downside for those who prefer more substantial support. Despite these variations, the hotel generally offers a comfortable enough sleeping experience for most travelers.
Cleanliness
The Mercure Hotel Frankfurt Eschborn Helfmann-Park receives mixed reviews regarding its cleanliness. Many guests appreciate the overall cleanliness, highlighting that the hotel and rooms are generally well-maintained and quiet. Positive remarks often note the cleanliness and freshness of the spaces, with particular praise for the attentive and friendly staff. The breakfast stands out as a definite highlight, with guests commending the quality and variety of the food offered. However, some areas of the hotel, particularly the bathroom tiles, have drawn criticism for their lack of upkeep and fading grout. The furnishings appear worn, suggesting a need for refurbishment. Nevertheless, guests frequently mention the satisfactory price-performance ratio, with several praising the nice room setup for short work sessions. Despite some areas that could benefit from improvement, the hotel's cleanliness is often deemed acceptable, maintaining a generally positive experience for guests.
Staff
The Mercure Hotel Frankfurt Eschborn Helfmann-Park receives consistently positive remarks about its staff, who are noted as a highlight by many guests. Described as friendly, attentive, and accommodating, the staff's approachable attitude and professionalism stand out. Flexibility and competence are frequent attributes, enhancing the guest experience by offering solutions such as finding alternative rooms when needed. The bar staff's friendliness contributes to a welcoming atmosphere, and the reception team consistently impresses with their helpfulness and presence. Overall, the service level at this hotel surpasses expectations, underlining the staff's dedication to making a genuine effort in ensuring a pleasant stay for guests.
Parking
Mercure Hotel Frankfurt Eschborn Helfmann-Park offers several parking options that guests have appreciated during their stay. The hotel provides a parking garage, which is particularly useful for those looking to secure their vehicle while visiting the outskirts of Frankfurt. In addition to the garage, guests have noted the availability of free parking spaces in front of the hotel during weekends. While the on-premises parking lot comes with a fee, it provides a convenient option for those who prefer proximity and ease of access. However, it's worth noting that some guests found the street parking to be challenging. Overall, the parking facilities at the hotel are generally considered good, offering a mix of free and paid options to accommodate various needs.
No, Mercure Hotel Frankfurt Eschborn Helfmann-Park doesn't have any pool.
No, a spa isn't available at Mercure Hotel Frankfurt Eschborn Helfmann-Park.
Yes, Mercure Hotel Frankfurt Eschborn Helfmann-Park welcomes dogs.
Yes, parking facilities are available at Mercure Hotel Frankfurt Eschborn Helfmann-Park.
No, Mercure Hotel Frankfurt Eschborn Helfmann-Park doesn't have a gym.