Best Western Plaza Hotel
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Summary of reviewsThe Best Western Plaza Hotel in Eskilstuna is applauded for its central location, making it convenient for travelers with its proximity to the train and bus stations, numerous restaurants, shops and city attractions. Despite its central position, the hotel provides a peaceful ambiance, complemented by friendly and helpful staff. The breakfast service stands out with a wide variety of freshly prepared options, including vegan choices, making it a delightful part of the stay. The dinner experience, too, garners positive feedback for its quality and taste with guests enjoying the new restaurant and room service.
Rooms are noted for their cleanliness and comfort with spacious, modern and soundproof options available to ensure a restful night's sleep. The presence of amenities like electrical kettles adds to the convenience. While some rooms appear slightly outdated and in need of renovation, the overall cleanliness is commendable with well-maintained premises and attentive housekeeping staff.
The hotel's exceptional staff is frequently praised for their friendliness, professionalism and attentiveness, significantly enhancing guests' overall satisfaction. The new and cozy spa facilities, though requiring advance booking and extra fees for certain amenities like the sauna, provide a relaxing retreat for visitors.
While the parking facilities offer convenient and affordable options, guests sometimes face challenges with narrow and crowded conditions. The hotel is also noted for being a family-friendly environment with cozy rooms, ample food options for kids and kind, helpful staff making for an enjoyable stay for families.
The beds at the hotel are a highlight, often described as very comfortable and luxurious, contributing to a restful sleep experience. Guests frequently mention satisfaction with the bed quality and comfort, a major factor in their positive reviews.
Despite some areas for improvement, particularly with Wi-Fi connectivity and certain rooms needing updates, the general sentiment suggests that the Best Western Plaza Hotel provides a welcoming and enjoyable stay, making it a favored choice for visitors to Eskilstuna.
Categories
Rooms are noted for their cleanliness and comfort with spacious, modern and soundproof options available to ensure a restful night's sleep. The presence of amenities like electrical kettles adds to the convenience. While some rooms appear slightly outdated and in need of renovation, the overall cleanliness is commendable with well-maintained premises and attentive housekeeping staff.
The hotel's exceptional staff is frequently praised for their friendliness, professionalism and attentiveness, significantly enhancing guests' overall satisfaction. The new and cozy spa facilities, though requiring advance booking and extra fees for certain amenities like the sauna, provide a relaxing retreat for visitors.
While the parking facilities offer convenient and affordable options, guests sometimes face challenges with narrow and crowded conditions. The hotel is also noted for being a family-friendly environment with cozy rooms, ample food options for kids and kind, helpful staff making for an enjoyable stay for families.
The beds at the hotel are a highlight, often described as very comfortable and luxurious, contributing to a restful sleep experience. Guests frequently mention satisfaction with the bed quality and comfort, a major factor in their positive reviews.
Despite some areas for improvement, particularly with Wi-Fi connectivity and certain rooms needing updates, the general sentiment suggests that the Best Western Plaza Hotel provides a welcoming and enjoyable stay, making it a favored choice for visitors to Eskilstuna.
Dog Friendly Hotel
This hotel welcomes pets and is appreciated by other travelers. It's a 4-star hotel, suggesting a higher level of comfort and service for guests and their animals.
Business Hotel
This centrally located hotel offers free WiFi and is near Eskilstuna Train Station. It is opposite Mälardalen University, making it convenient for visiting academics or events.
Hotel with Parking
Best Western Plaza Hotel offers paid parking on the first-floor roof with limited spaces and a height limit, requiring advance booking. They also have a partnership for off-site parking nearby.
Hotel with Gym
This hotel offers a well-equipped 24-hour gym where guests can work out. It is located opposite Mälardalen University in central Eskilstuna. Guests can also relax in the sauna.
4-Star Hotel
Centrally located, this hotel offers a calm and relaxing atmosphere. It has free parking and friendly staff.
Hotel near Golf Courses
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Guest Reviews
Situated right in the heart of Eskilstuna, the Best Western Plaza Hotel enjoys an enviable location that caters to a diverse range of visitor needs. Guests frequently praise its central position, which offers walking distance proximity to the train and bus stations, making it highly convenient for travelers. Despite being in the middle of town, the area maintains a quiet and peaceful ambiance, providing a relaxing retreat.
Visitors appreciate the abundance of amenities nearby, including numerous restaurants, shops and the city's main attractions. The proximity to the city center ensures that everything is within easy reach, from the Specialist Center to the old town and even the zoo. This makes the hotel an excellent starting point for exploring the city.
Guests also commend the friendly and helpful staff, adding to the overall positive experience. The breakfast service is frequently highlighted with many noting the wide variety of options available, including choices that cater to vegans.
The hotel itself is described as comfortable with nicely renovated rooms and pleasant outdoor seating areas adorned with flowers. Overall, the Best Western Plaza Hotel's central yet peaceful location, combined with excellent service and amenities, makes it a favored choice for visitors to Eskilstuna.
The breakfast at Best Western Plaza Hotel receives widespread praise from guests for its variety, quality and taste. With an extensive selection that includes deli meats, cheeses, bread, hot dishes, fruits, sweets, waffles, omelettes, muesli and yogurt with accessories, there is something to satisfy every palate. Many reviewers highlight the freshness and deliciousness of the offerings, considering it one of the best hotel breakfasts they've ever had. The breakfast buffet is described as generous, spacious and well-equipped, providing plenty of choice and accommodating special dietary needs, including options for vegans. The friendly and professional staff further enhances the breakfast experience, making it not just a meal, but a delightful part of the stay. Overall, this hotel's breakfast earns high marks for exceeding expectations with its comprehensive and tasty spread.
The dinner experience at the Best Western Plaza Hotel generally receives high praise. Guests have mentioned that the dinner exceeded their expectations with the restaurant being described as super nice and the food as amazingly good. The hotel's restaurant and bar have been highlighted as really nice and it's noted that there's a new restaurant in the building. Room service is also reported to be decent. However, some guests felt there was a lack of variety in bread and yogurt options and missed having more alternatives. Overall, the restaurant and its offerings significantly contribute to a positive dining experience at the hotel.
At the Best Western Plaza Hotel, guest feedback reveals a mix of opinions regarding the rooms, skewing towards the positive aspects despite some noted drawbacks. Numerous reviewers appreciated the spaciousness of the rooms, highlighting them as large, clean and comfortable. Several guests noted the modern, fresh and well-cleaned environment with rooms that are cozy and soundproof, ensuring a restful night's sleep. The presence of amenities like an electrical kettle was a welcome addition, adding to the rooms' convenience.
Some guests found the rooms to be slightly outdated and in need of renovation, pointing out worn-out furniture and old-fashioned interiors that could benefit from an upgrade. The cleanliness, however, was consistently praised with many guests noting that the rooms felt fresh and tidy upon arrival.
On the downside, the size of the rooms varied widely; while some were described as spacious, others were considered small and cramped, particularly the bathrooms. A recurring issue was the lack of air conditioning, leading to rooms being described as hot and uncomfortable at times. Additionally, some fixtures appeared to be loose or broken and the overall dated feel of some rooms detracted from the experience for a few guests.
In summary, while the Best Western Plaza Hotel provides a clean and comfortable stay with spacious rooms and modern touches, certain areas could benefit from updates and improved air conditioning to enhance the overall guest experience.
Travelers consistently praise the Best Western Plaza Hotel for its comfortable, inviting beds and pillows. Many reviews highlight the beds as being very comfortable, even describing them as luxurious and perfect for a good night's sleep. Soft mattresses and new pillows add to the restful experience. Despite a few mentions of hard or narrow beds, the majority express satisfaction with bed quality, emphasizing the comfort and relaxation they provide. While high beds necessitate a bit of climbing, they generally contribute to guests feeling well-rested. Overall, the beds at the Best Western Plaza Hotel are frequently cited as a significant contributor to a pleasant stay, ensuring restful nights and contented guests.
The cleanliness at the Best Western Plaza Hotel generally received mixed reviews with several positive takeaways. Many guests highlighted that the hotel was clean and fresh with repeated mentions of rooms being clean and tidy, as well as well-maintained throughout the premises. Phrases such as clean and very tidy, clean neat and nice and cleaned well every day indicated that the housekeeping staff often did a commendable job.
However, there were also notable criticisms. Reviews mentioned issues like missed cleaning, dirty dishes and dusty rooms. Some guests found the bathrooms to be very crowded and in need of modernization with comments on a musty smell and the presence of pests like silverfish. The cleanliness standards were sometimes seen as inconsistent, as reflected in phrases like cleanliness was quite good and cleaning ok, contrasted by reports of poorly cleaned areas and specific grievances such as a sticky floor or hair on the bed.
Despite some areas for improvement, particularly with outdated rooms and certain hygiene lapses, the overall sentiment suggested that when the housekeeping staff performed well, the hotel met guests’ expectations for cleanliness and tidiness.
The reviews for the Best Western Plaza Hotel paint a vivid picture of outstanding hospitality, primarily focusing on the positive attitudes and helpful nature of the staff. The staff is frequently described as very friendly, kind and incredibly helpful. They seem to excel across various roles, from reception to breakfast service, always maintaining a professional and courteous demeanor. Guests laud the welcoming atmosphere created by the staff, highlighting their attentiveness and willingness to assist with any needs, including luggage handling and providing a pleasant check-in and check-out experience.
Visitors specifically mention the exceptional reception team, noting their professionalism and friendliness. Morning staff, notably the breakfast team, also receive high praise for their amiable and engaging service, which contributes significantly to guests’ overall satisfaction. The reviews suggest that the staff's attitude greatly enhances the hotel's service quality, making stays enjoyable and memorable.
The staff's ability to provide top-notch service consistently, from being genuinely engaged to offering excellent customer care, stands out. All this suggests that the team at the Best Western Plaza Hotel is not only competent but also goes above and beyond to ensure a comfortable and welcoming stay for all guests.
Many guests have expressed dissatisfaction with the Wi-Fi at the Best Western Plaza Hotel. Reviews consistently mention that the Wi-Fi coverage is unreliable with some areas, especially certain floors and rooms, receiving no service at all. Stability issues and poor connectivity are common complaints, leading some visitors to resort to using personal hotspots. Furthermore, the internet service provided is often described as unstable and insufficient, adding to the overall inconvenience during their stay.
The Best Western Plaza Hotel features a brand-new, fresh spa equipped with modern amenities such as a sauna and Jacuzzi. The spa area offers a cozy atmosphere and, when available, can provide a quiet and relaxing retreat. Guests particularly appreciated having the space to themselves, enhancing the sense of personal relaxation. However, it is important to book the spa facilities in advance, as they tend to fill up quickly, leading to a fully booked experience for some visitors. While the spa area is generally well-received, there are a few points to consider: the sauna incurs an extra fee and, on occasion, may be closed, impacting the overall experience. Additionally, soundproofing in the spa could be improved to provide a more serene environment. Despite these minor setbacks, the spa at Best Western Plaza Hotel remains a lovely area for guests seeking relaxation.
Guest reviews of the Best Western Plaza Hotel reveal mixed experiences regarding the parking facilities. On the positive side, the hotel offers good parking facilities with an advantageous location and affordable parking fees for nearby garages. Some guests found the availability of private parking to be a perk and appreciated easy access. Parking right outside the door has also been mentioned as a convenience.
However, many reviews highlight challenges with the parking situation. Common issues include narrow and cramped conditions, making it difficult for larger vehicles to navigate. The parking garage is often described as crowded, messy and disorganized with tight spots that are tricky to access. Some guests mentioned that parking spaces are frequently full and others had to resort to outside parking, which was not directly at the accommodation. The introduction of parking fees without guaranteed spots added to the frustration for some. Additionally, the entrance to the parking lot was noted to be minimal and cluttered.
In conclusion, while the hotel does provide parking options, guests may encounter difficulties with space constraints and organization within the parking garage.
The Best Western Plaza Hotel has garnered positive feedback for being an excellent choice for families. Guests appreciate the family-friendly environment and commend the hotel for its cozy rooms and ample food options for kids. The staff in the lobby are noted for their exceptional kindness and helpfulness, making both adults and children feel welcomed and treated like family. While some mention issues like a creaking foldable bed, overall, families, including those with young children and teenagers, have had a good time with children sleeping well. The hotel's atmosphere and attentive service contribute to a pleasant stay for family vacations.
The Best Western Plaza Hotel receives mixed reviews regarding its four-star rating with some guests finding it good value and suitable for this classification, while others feel it does not meet the expected standards. Positive feedback highlights the good breakfast buffet and comfortable beds. Overall, the hotel is marked by a decent standard, but opinions vary on whether it truly merits its four-star designation.
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Location
Visitors appreciate the abundance of amenities nearby, including numerous restaurants, shops and the city's main attractions. The proximity to the city center ensures that everything is within easy reach, from the Specialist Center to the old town and even the zoo. This makes the hotel an excellent starting point for exploring the city.
Guests also commend the friendly and helpful staff, adding to the overall positive experience. The breakfast service is frequently highlighted with many noting the wide variety of options available, including choices that cater to vegans.
The hotel itself is described as comfortable with nicely renovated rooms and pleasant outdoor seating areas adorned with flowers. Overall, the Best Western Plaza Hotel's central yet peaceful location, combined with excellent service and amenities, makes it a favored choice for visitors to Eskilstuna.
Breakfast
Dinner
Rooms
Some guests found the rooms to be slightly outdated and in need of renovation, pointing out worn-out furniture and old-fashioned interiors that could benefit from an upgrade. The cleanliness, however, was consistently praised with many guests noting that the rooms felt fresh and tidy upon arrival.
On the downside, the size of the rooms varied widely; while some were described as spacious, others were considered small and cramped, particularly the bathrooms. A recurring issue was the lack of air conditioning, leading to rooms being described as hot and uncomfortable at times. Additionally, some fixtures appeared to be loose or broken and the overall dated feel of some rooms detracted from the experience for a few guests.
In summary, while the Best Western Plaza Hotel provides a clean and comfortable stay with spacious rooms and modern touches, certain areas could benefit from updates and improved air conditioning to enhance the overall guest experience.
Beds
Cleanliness
However, there were also notable criticisms. Reviews mentioned issues like missed cleaning, dirty dishes and dusty rooms. Some guests found the bathrooms to be very crowded and in need of modernization with comments on a musty smell and the presence of pests like silverfish. The cleanliness standards were sometimes seen as inconsistent, as reflected in phrases like cleanliness was quite good and cleaning ok, contrasted by reports of poorly cleaned areas and specific grievances such as a sticky floor or hair on the bed.
Despite some areas for improvement, particularly with outdated rooms and certain hygiene lapses, the overall sentiment suggested that when the housekeeping staff performed well, the hotel met guests’ expectations for cleanliness and tidiness.
Staff
Visitors specifically mention the exceptional reception team, noting their professionalism and friendliness. Morning staff, notably the breakfast team, also receive high praise for their amiable and engaging service, which contributes significantly to guests’ overall satisfaction. The reviews suggest that the staff's attitude greatly enhances the hotel's service quality, making stays enjoyable and memorable.
The staff's ability to provide top-notch service consistently, from being genuinely engaged to offering excellent customer care, stands out. All this suggests that the team at the Best Western Plaza Hotel is not only competent but also goes above and beyond to ensure a comfortable and welcoming stay for all guests.
Wi-Fi
Spa
Parking
However, many reviews highlight challenges with the parking situation. Common issues include narrow and cramped conditions, making it difficult for larger vehicles to navigate. The parking garage is often described as crowded, messy and disorganized with tight spots that are tricky to access. Some guests mentioned that parking spaces are frequently full and others had to resort to outside parking, which was not directly at the accommodation. The introduction of parking fees without guaranteed spots added to the frustration for some. Additionally, the entrance to the parking lot was noted to be minimal and cluttered.
In conclusion, while the hotel does provide parking options, guests may encounter difficulties with space constraints and organization within the parking garage.
Family
4 Star
No, Best Western Plaza Hotel doesn't have any pool.
Yes, a spa is available at Best Western Plaza Hotel.
Yes, Best Western Plaza Hotel welcomes dogs.
Yes, parking facilities are available at Best Western Plaza Hotel.
Yes, Best Western Plaza Hotel has a gym.
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