Mercure Exeter Southgate Hotel
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Summary of reviewsThe Mercure Exeter Southgate Hotel is a clean, efficient and comfortable base for exploring the city with its excellent location being its biggest selling point. Guests appreciate the friendly staff, great facilities and comfortable beds in spacious, modern rooms. While some guests had mixed reviews about the breakfast and some rooms could use sprucing up, the hotel offers decent sized rooms and modern bathrooms. The exceptional cleanliness of the hotel is a highlight in many guest reviews and the staff are exemplary with guests showering them with praise for their friendliness, politeness and helpfulness. The hotel is a popular choice for families with kids, who appreciate the facilities offered and the pool facilities are fantastic. Overall, the Mercure Exeter Southgate Hotel is a great choice for a clean and comfy base for exploring Exeter with friendly and accommodating service.
Categories
Family Friendly Hotel
This hotel is family-friendly and offers a swimming pool, making it a suitable choice for families looking for recreation and relaxation. It is also centrally located, providing easy access to Exeter's attractions.
Dog Friendly Hotel
Mercure Exeter Southgate Hotel allows dogs for an additional fee of £15 per pet per night, and bowls are provided. However, cats are not accepted, and dogs are not permitted in the restaurant or spa.
Hotel with Swimming Pool
This hotel includes a swimming pool. It provides convenient accommodation with leisure facilities.
Heated Pool Indoor Pool Pool Lap Lanes
Business Hotel
Mercure Exeter Southgate Hotel offers well-equipped meeting rooms and excellent business services in the heart of Exeter. The hotel provides modern conferencing technology, catering options, and comfortable accommodation. Its central location and professional staff make it a convenient choice for corporate travelers.
Accessible Hotel
Mercure Exeter Southgate Hotel is easily accessible and caters to disabled guests, offering Accessible Classic Rooms and Accessible Privilege Rooms, the latter featuring a walk-in shower. The hotel is wheelchair accessible throughout and has an indoor heated swimming pool.
Hotel for Yoga
While specific yoga offerings aren't detailed, its hotel amenities suggest potential for relaxation and wellness-focused activities.
Hotel with Indoor Pool
The hotel offers a 15m indoor swimming pool heated to a comfortable 30 degrees. Additional amenities include saunas, a fully equipped gym, jacuzzi, and spa bath, making it a strong contender for indoor pool enthusiasts.
Hotel near Nightlife Spots
Hotel with Gym
Gym equipment:
Treadmill(s) - Stationery bicycle(s) - Rowing machine(s) - Elliptical(s) - etc.
Training bench(es) - Dumbbell sets - Barbell sets - Kettlebells - etc.
Do you organise fitness classes? Yes, at a charge
Answers last updated by our editors
4-Star Hotel
Hotel with Pool Lap Lanes
Hotel with Heated Pool
Guest Reviews
The Mercure Exeter Southgate Hotel is perfectly located in the heart of Exeter, making it an excellent choice for visitors looking to explore the city. Guests consistently rave about the central location, which is within walking distance to the cathedral, shops, cafes and bars. The hotel's adjacent parking makes it super convenient for those traveling by car. Visitors love being so close to the historic part of the city and the Quay. The grand entrance and friendly staff make for a warm welcome to this lovely hotel. It's perfectly positioned for a weekend of shopping or sightseeing with the added bonus of a swimming pool. Overall, the Mercure Exeter Southgate Hotel is a clean, efficient and comfortable base for exploring the city with its excellent location being its biggest selling point.
Guests of the Mercure Exeter Southgate Hotel had mixed reviews about the breakfast. Many guests enjoyed a tasty breakfast with a good selection of options, including poached eggs and marmite. Some guests found the breakfast to be excellent or even superb and considered it to be an added value to their stay. However, there were some guests who reported that the quality of the breakfast was poor and the service limited with lukewarm coffee and buffet items running out. A few guests also experienced rude staff members during breakfast with one guest even being served a cold breakfast. Despite some negative comments about the breakfast, guests appreciated the reasonable cost that included parking and two breakfasts and the overall positive position of the hotel.
The Mercure Exeter Southgate Hotel boasts a central location and comfortable beds in spacious, modern rooms. Some guests found the rooms to be outdated and in need of attention with worn carpets and older furnishings. However, most reviews cited the rooms as clean and comfortable with great showers and cozy beds. Some guests had issues with maintenance, such as a broken kettle or a shower blockage that caused water damage. Overall, while some rooms could use sprucing up, the hotel offers decent sized rooms and modern bathrooms with a friendly staff in a great location.
The Mercure Exeter Southgate Hotel offers a range of beds to suit different guests with some describing their beds as very comfortable, while others found them too hard or bouncy. Some guests noted the need for mattress toppers or new pillows with some describing the pillows as too firm. A few guests also found their beds to be old or stained with one mentioning a higher bed than the other in their twin room. Despite some mixed reviews, many guests found their beds comfortable and the rooms themselves nice.
The Mercure Exeter Southgate Hotel is a convenient, modern and comfortable place to stay with exceptional cleanliness being a highlight in many of the guest reviews. However, there were some instances of dusty areas, dirty glasses left in the hallway and a few tired-looking rooms, including threadbare carpets and peeling paint. Fortunately, most guests reported very clean and comfortable rooms with powerful showers, nice towels and spotless changing rooms. The hotel staff were generally friendly and helpful, although there were a few isolated incidents of grumpiness at the front desk. All in all, if you're looking for a clean and comfy base for exploring Exeter, the Mercure Exeter Southgate Hotel is a solid choice.
The staff at Mercure Exeter Southgate Hotel are exemplary with guests showering them with praise for their friendliness, politeness and helpfulness. From reception to housekeeping to bar staff, guests found every department to be top-notch. There were a few minor complaints of some staff members being less friendly or even rude, but these were rare exceptions. The hotel staff went out of their way to resolve any issues quickly and efficiently, making for a great stay. Guests loved the hotel's location, breakfast and facilities and found the staff to be a major highlight of their experience. Overall, Mercure Exeter Southgate Hotel is a great choice for friendly and accommodating service.
The Mercure Exeter Southgate Hotel boasts an ideal city centre location with fantastic pool facilities. Guests have access to a nice pool, sauna and jacuzzi, however, some were disappointed to find the jacuzzi out of order upon arrival. The pool and facilities are great, but some guests wished the pool could have been warmer. Despite this, many enjoyed a lovely swim in the morning and appreciated the added bonus of the nice pool. The cleanliness of the pool was noted, although a few guests found ring pulls off of cans at the bottom. Families with children liked the shallow end and everyone appreciated the staff who were helpful. Overall, guests had a great time using the pool and gym which were easy to use and appreciated the convenient location of the hotel.
The Mercure Exeter Southgate Hotel is a popular choice for families with kids, who appreciate the facilities offered. The hotel has a lot of families staying there, resulting in a bustling lobby that can feel like a crèche. While some guests noted that their family room was small and old-fashioned, the hotel did provide some personal touches, such as a birthday treat for one guest's daughter. Kids were also entertained by the location with plenty to explore in the nearby town. However, some guests did observe that the hotel could be noisy at night with children running around in the corridors and screaming until late. Overall, the facilities for kids were considered good for the size of the hotel.
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Location
Breakfast
Rooms
Beds
Cleanliness
Staff
Pool
Family
Yes, Mercure Exeter Southgate Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes.
No, a spa isn't available at Mercure Exeter Southgate Hotel.
Yes, Mercure Exeter Southgate Hotel welcomes dogs.
No, parking facilities aren't available at Mercure Exeter Southgate Hotel.
Yes, Mercure Exeter Southgate Hotel has a gym. For more information, read the answers to the Gym questionnaire
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