voco The Clifton Folkestone by IHG
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Summary of reviewsThe voco The Clifton Folkestone by IHG in Folkestone is a favored destination known for its prime location, welcoming hospitality and satisfying dining experiences. Nestled atop a picturesque cliff, the hotel offers stunning sea views and convenient access to the beachfront, town center and significant event venues like Leas Cliff Hall. The tranquil setting and traditional English architecture add to its charm, making it a popular choice for various guests, including Eurotunnel travelers and those seeking leisurely coastal walks.
The breakfast service at the hotel receives high marks for its variety and quality with both hot and cold options, including fresh fruits and a traditional Full English selection. The elegant breakfast room with views over the gardens and the sea complements the dining experience. Attentive wait staff and good value for money add to the overall positive impressions, though there are occasional remarks about pricing and food temperature.
Dinner experiences, particularly at the Marco Pierre White restaurant, are highly praised for their delicious and high-quality meals. The restaurant’s appealing interiors and attentive service create a delightful atmosphere. Bar food and the options available at the Ocean Blue Bar and Lounge also receive favorable mentions. While some feedback suggests more menu variety and faster service could enhance the experience, overall dining at the hotel is recommended with special mention of the exceptional afternoon tea and outstanding fish and chips.
The hotel’s rooms offer a mixed bag, reflecting ongoing renovations. Many guests appreciate the newly refurbished rooms for their modern design, spaciousness and beautiful sea views. Cleanliness consistently rates high with fresh and comfortable amenities. However, not all rooms have been updated and some guests encounter older, less appealing accommodations with outdated decor and occasional maintenance issues. Promising renovations suggest future improvements.
Cleanliness is a strong point for the hotel with many reviews highlighting the spotless condition of rooms and common areas. Newly refurbished rooms enhance the overall appeal. Minor criticisms about certain areas needing more attention indicate room for improvement.
Staff at the voco The Clifton Folkestone by IHG are frequently commended for their friendliness and helpfulness, significantly enhancing the guest experience. The professional and attentive service spans all areas, from reception to dining, creating a welcoming atmosphere.
The hotel’s free Wi-Fi receives predominantly negative feedback with many guests experiencing intermittent connectivity issues and weak signals. While some report satisfactory experiences, the general consensus points to a need for improved internet service.
For families, the hotel provides practical amenities like spacious family rooms and friendly service, making it a comfortable option. The proximity to family-friendly attractions adds to its appeal, though some maintenance issues can impact the experience.
Guests often praise the hotel beds for their comfort and cleanliness, contributing to restful sleep. The majority of reviews highlight the satisfaction with bed quality, although a few isolated comments note occasional discomfort.
As a three-star establishment, the hotel offers good value with friendly service and a prime location. However, ongoing renovations and the need for updates are evident. Business travelers benefit from practical amenities like a business center and meeting rooms, although the mixed Wi-Fi performance can be a drawback.
In summary, the voco The Clifton Folkestone by IHG provides a generally positive experience with its exceptional location, courteous staff and enjoyable dining options. While there are areas needing improvement, especially concerning room updates and Wi-Fi reliability, the ongoing upgrades suggest a promising future for this seaside destination.
Categories
The breakfast service at the hotel receives high marks for its variety and quality with both hot and cold options, including fresh fruits and a traditional Full English selection. The elegant breakfast room with views over the gardens and the sea complements the dining experience. Attentive wait staff and good value for money add to the overall positive impressions, though there are occasional remarks about pricing and food temperature.
Dinner experiences, particularly at the Marco Pierre White restaurant, are highly praised for their delicious and high-quality meals. The restaurant’s appealing interiors and attentive service create a delightful atmosphere. Bar food and the options available at the Ocean Blue Bar and Lounge also receive favorable mentions. While some feedback suggests more menu variety and faster service could enhance the experience, overall dining at the hotel is recommended with special mention of the exceptional afternoon tea and outstanding fish and chips.
The hotel’s rooms offer a mixed bag, reflecting ongoing renovations. Many guests appreciate the newly refurbished rooms for their modern design, spaciousness and beautiful sea views. Cleanliness consistently rates high with fresh and comfortable amenities. However, not all rooms have been updated and some guests encounter older, less appealing accommodations with outdated decor and occasional maintenance issues. Promising renovations suggest future improvements.
Cleanliness is a strong point for the hotel with many reviews highlighting the spotless condition of rooms and common areas. Newly refurbished rooms enhance the overall appeal. Minor criticisms about certain areas needing more attention indicate room for improvement.
Staff at the voco The Clifton Folkestone by IHG are frequently commended for their friendliness and helpfulness, significantly enhancing the guest experience. The professional and attentive service spans all areas, from reception to dining, creating a welcoming atmosphere.
The hotel’s free Wi-Fi receives predominantly negative feedback with many guests experiencing intermittent connectivity issues and weak signals. While some report satisfactory experiences, the general consensus points to a need for improved internet service.
For families, the hotel provides practical amenities like spacious family rooms and friendly service, making it a comfortable option. The proximity to family-friendly attractions adds to its appeal, though some maintenance issues can impact the experience.
Guests often praise the hotel beds for their comfort and cleanliness, contributing to restful sleep. The majority of reviews highlight the satisfaction with bed quality, although a few isolated comments note occasional discomfort.
As a three-star establishment, the hotel offers good value with friendly service and a prime location. However, ongoing renovations and the need for updates are evident. Business travelers benefit from practical amenities like a business center and meeting rooms, although the mixed Wi-Fi performance can be a drawback.
In summary, the voco The Clifton Folkestone by IHG provides a generally positive experience with its exceptional location, courteous staff and enjoyable dining options. While there are areas needing improvement, especially concerning room updates and Wi-Fi reliability, the ongoing upgrades suggest a promising future for this seaside destination.
4-Star Hotel
This hotel offers direct beachfront access and many rooms have sea views. It's popular with families and provides a highly-rated breakfast with varied options. The hotel is located on top of the Leas Cliff, overlooking the English Channel.
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Accessible Hotel
Guest Reviews
Nestled on a picturesque cliff with sweeping sea views, the voco The Clifton Folkestone by IHG enjoys a prime location in Folkestone that has received widespread praise from its guests. The hotel boasts stunning views from its rooms and offers easy access to the beachfront, making it ideal for seaside strolls. Its proximity to the town center, shops, restaurants and theatre provides convenience for visitors looking to explore local amenities.
The hotel is not only close to the town but also situated near significant event venues like Leas Cliff Hall and is handy for Eurotunnel travelers and ferry crossings. Guests frequently commend the tranquil setting, noting its historic charm and traditional English architecture. Moreover, the surrounding areas are perfect for beautiful walks along the coast or the promenade.
Those arriving by car appreciate the parking options available, while public transport users find the location convenient for accessing train and bus services. The combination of sea views, a convenient central location and a welcoming atmosphere makes the voco The Clifton Folkestone by IHG a favorable choice for a varied array of guests. Whether it's for short stays, events or leisurely breaks, the hotel's location truly stands out as one of its most appealing features.
The breakfast experience at the voco The Clifton Folkestone by IHG in Folkestone generally receives high marks from guests. With a variety of positive comments highlighting the quality and selection of the morning meal, many patrons find the breakfast superb, delicious and plentiful. Guests appreciate the wide range of both hot and cold options, including a good selection of fresh fruits, continental selections and the traditional Full English breakfast. The breakfast room itself is described as elegant and well-laid out, offering views over the gardens and the sea, adding to a pleasant dining atmosphere.
Staff service during breakfast is frequently commended with several reviews mentioning the friendly and attentive wait staff who contribute positively to the overall experience. The value for money is often deemed satisfactory with the added convenience of buffet-style service allowing for variety and choice.
However, there are occasional critiques regarding the pricing and temperature of the food, suggesting that at times the breakfast can be a bit expensive or not optimally hot. Some guests mentioned that the cooked items can sometimes be dry or overcooked and there were a few comments on the lack of variety in specific items like eggs or fish.
Overall, while there are areas for improvement, the breakfast at voco The Clifton Folkestone by IHG largely meets or exceeds guests' expectations, offering a hearty and varied start to the day in a delightful setting.
The dining experience at the voco The Clifton Folkestone by IHG has garnered positive feedback from many guests. The standout feature is undoubtedly the Marco Pierre White restaurant, where guests have consistently praised the delicious and high-quality meals. With commendations for well-decorated interiors and attentive service, the restaurant creates a pleasing dining environment. The varied menus cater to different tastes and some guests were delighted by the half-board options and reasonably priced dishes.
Bar food also received favorable mentions with patrons enjoying good value and taste, although some noted it could be slow and occasionally overpriced. The Ocean Blue Bar and Lounge also offer a noteworthy dining experience with tasty food and a lovely ambiance. Special highlights include the afternoon tea with exceptional scones and the fish and chips in the bar area, which were described as outstanding.
While the overall consensus is positive, some feedback indicated areas for improvement, such as the need for a broader menu selection and more consistent service speed. There were also minor criticisms regarding the pricing of certain dishes.
In summary, the dining facilities at the voco The Clifton Folkestone by IHG, especially the Marco Pierre White restaurant, deliver a satisfying and memorable experience for guests, making it a recommended choice for both casual meals and special occasions.
The rooms at the voco The Clifton Folkestone by IHG provide a mixed experience, which reflects the ongoing renovation efforts. Many guests appreciated the newly renovated and furnished rooms, noting their modern design, fresh decor and spaciousness. The rooms often boasted lovely, stylish and impeccable interiors, enhanced by beautiful sea views, which many guests found to be a significant highlight. Spaciousness and comfort were recurring positive attributes mentioned by multiple visitors with several describing the rooms as large and airy.
The updated rooms offered modern amenities such as walk-in showers and air conditioning, ensuring a pleasant stay. Cleanliness consistently rated high with fresh towels and bedding adding to the comfort. Notably, situating close to the seafront and having easy access to the beach provided an additional charm for many guests.
On the flip side, some rooms were described as small, dark and old-fashioned, requiring urgent renovation. Complaints about outdated decor, worn-out carpets and unstable floorings indicated that not all areas of the hotel had been refurbished. Guests also reported issues with room temperature control, ventilation and noise levels, notably from local bars and due to a lack of proper window insulation.
In conclusion, while the newer rooms at the voco The Clifton Folkestone by IHG offer a modern, comfortable and aesthetically pleasing stay with beautiful coastal views, the older sections of the hotel still await updates. Guests might experience variance in quality depending on their assigned room, but the ongoing renovations suggest a promising future for this seaside location.
Guests at the voco The Clifton Folkestone by IHG frequently laud the beds, highlighting their comfort and ability to provide a good night's sleep. Many reviewers describe the beds as comfortable, clean and spacious. Phrases such as super comfy, very comfortable and great are commonly used to express satisfaction. Guests also appreciate the quality of the bedding and pillows, which contribute to a restful sleep experience.
The hotel features large beds with some guests appreciating the size and comfort. The cleanliness of the bed linens and rooms is another positive note, enhancing the overall comfort. Even those who mention minor issues tend to emphasize the general comfort, often pointing out that they slept well during their stay.
While a few negative comments appear, mentioning lumpy or uncomfortable mattresses and beds made up of two singles, the majority of guests seem to be pleased with the bed quality. Thus, the consensus is that voco The Clifton Folkestone by IHG offers a reliable and comfortable sleeping experience, making it a good choice for travelers prioritizing a restful night.
The 'voco The Clifton Folkestone by IHG' has garnered many positive remarks about its cleanliness from guests. The feedback frequently highlights the spotless condition of the rooms with terms like "very clean," "clean and tidy," and "clean and comfortable" frequently appearing. Guests appreciated the clean and welcoming environment of the hotel, including the reception and common areas.
Renovations have led to newly refurbished rooms which are both comfortable and modern, adding to the overall cleanliness and appeal. Many guests found the larger rooms to be of great value, noting them as "immaculately clean" and "well cleaned daily." The bathrooms also generally received positive mentions for their cleanliness, though some reviews pointed out that the decor in these areas could use attention.
However, there were occasional criticisms about certain areas, such as corridors and specific rooms, being dusty or not cleaned to the expected standards. Some bathrooms were described as outdated with cleanliness issues, including mould and poorly maintained tiles. A few guests mentioned dirty carpets, windows or towels needing better attention from housekeeping.
Overall, the hotel's commitment to cleanliness appears strong, though certain areas could benefit from more consistent upkeep and periodic updates to maintain the highest standards.
The voco The Clifton Folkestone by IHG boasts a dedicated and attentive staff, consistently praised for their friendly and helpful demeanor. Guests report a warm and welcoming atmosphere, often highlighting the staff's professional service and their willingness to go above and beyond to ensure a pleasant stay. From reception to the dining hall, the personnel are noted as polite, accommodating and eager to assist. Whether at check-in, during mealtime or via phone, staff members are described as being consistently courteous, efficient and approachable. Their excellent service significantly enhances the guest experience, making the hotel a highly recommended destination for those seeking both comfort and outstanding hospitality.
The Wi-Fi at the voco The Clifton Folkestone by IHG receives mixed but predominantly negative feedback from guests. Several visitors faced issues such as Wi-Fi cutting out frequently, intermittent and weak signals and even complete non-functioning at times. These problems extended from the rooms to other areas of the hotel with some guests specifically mentioning the frustration of the Wi-Fi for TV dropping out and poor reception throughout the establishment. A few guests did report good to excellent Wi-Fi, praising it as a highlight, particularly in the lounge area. Positive remarks included mentions of the internet working well and being satisfactory for phone use. However, these positive experiences appear sporadic against the backdrop of generally disappointing Wi-Fi performance for most visitors.
The voco The Clifton Folkestone by IHG offers a decent stay for families with kids. Families appreciated the spacious and comfortable family rooms with many guests highlighting their suitability for larger groups. The staff were noted for being particularly friendly and helpful, going the extra mile by giving small gifts to children and keeping them entertained.
The hotel provides practical amenities beneficial for families, such as storage for early arrivals, complimentary bathroom products and the option of twin beds or travel cots for younger children. Guests also found the area around the hotel to be well-maintained and felt safe, which is crucial for families.
While there are areas for improvement, such as occasional maintenance issues in the rooms, the hotel overall is seen as a good option for families. The proximity to the ocean and local destinations adds to its appeal. Families traveling with kids found the dining experience satisfactory with meals that the children enjoyed. Overall, the voco The Clifton Folkestone by IHG is regarded as a comfortable and accommodating option for family trips.
The voco The Clifton Folkestone by IHG offers a solid three-star experience with various amenities that align with expectations for this category of hotels. The hotel is in an excellent location with close proximity to the beach and stunning sea views, making it ideal for those looking to explore the local area. Guests frequently praise the staff for their friendliness and helpfulness with notable mentions of the great breakfast and overall comfort of their stays.
Despite undergoing refurbishment, the hotel manages to maintain a good standard of cleanliness in its rooms. However, many reviews note that the property and its rooms appear dated and are in need of significant renovation. The presence of old furniture, dirty carpets and other signs of wear contribute to a generally shabby appearance. Additionally, some guests encountered issues such as ineffective hot water, low toilets and an absence of air conditioning.
While the overall condition of the hotel garners mixed feelings with some guests finding it not worth the cost, others appreciate its inherent charm and the historical architecture of the building. The establishment seems to offer good value for money for a three-star hotel with an emphasis on friendly service and a prime location near the Channel Tunnel. Nonetheless, the ongoing renovations and need for updates are clear and potential guests should set their expectations accordingly.
voco The Clifton Folkestone by IHG is well-suited for business travelers, offering a host of practical amenities designed to cater to their needs. The hotel boasts a business center and a dedicated section in the lobby, providing convenient spaces for work. Meeting rooms are described as spacious and the Wi-Fi, whether in the lounge area or throughout the establishment, is excellent and reliable.
The facilities are considered business-friendly with great internet connectivity and useful services like a step-in shower for convenience. The hotel is functional yet slightly dated, though it still meets the essential requirements for most business stays. One standout feature is the attentiveness and excellence of the bar staff, adding a touch of hospitality to the overall professional environment.
While the building itself is old, the practical offerings and strategic location make it ideal for short business trips. The hotel's meal options and additional services, such as sturdy assistance for luggage, contribute to meeting guests' expectations during their stays.
The Best Western Clifton Hotel, while conveniently located and offering easy access to the beach, poses significant accessibility challenges for guests with disabilities. Although the hotel is described as accessible and suitable for some disabled guests, multiple reviews highlight a variety of issues.
The lift, a crucial element for those with mobility issues, is consistently described as very small, sometimes accommodating only one person and often out of service. This small lift can be quite claustrophobic and might not fit a wheelchair, making it difficult for those relying on such devices. Some guests also noted that the corridors are narrow and twisty, further complicating navigation.
Stairs throughout the hotel present another hurdle, being described as steep and challenging, especially due to the lack of handrails. While there is a ramp, its slope is often too steep and slippery to be safely used by people with mobility problems.
Parking at the hotel adds another layer of difficulty with no free parking available and spaces being hard to find. While some aspects, such as the first floor, are noted as suitable for the disabled, the overall design doesn’t seem fully inclusive. Guests with disabilities have mentioned these points, noting that the hotel is not suited for physically disabled individuals, particularly due to the problematic accessibility features.
Friendly housekeeping staff and the ability to store mobility scooters in the lobby are positives. However, despite some areas being easily accessible, the general consensus points to a need for significant improvements in accessibility to better accommodate guests with disabilities.
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Location
The hotel is not only close to the town but also situated near significant event venues like Leas Cliff Hall and is handy for Eurotunnel travelers and ferry crossings. Guests frequently commend the tranquil setting, noting its historic charm and traditional English architecture. Moreover, the surrounding areas are perfect for beautiful walks along the coast or the promenade.
Those arriving by car appreciate the parking options available, while public transport users find the location convenient for accessing train and bus services. The combination of sea views, a convenient central location and a welcoming atmosphere makes the voco The Clifton Folkestone by IHG a favorable choice for a varied array of guests. Whether it's for short stays, events or leisurely breaks, the hotel's location truly stands out as one of its most appealing features.
Breakfast
Staff service during breakfast is frequently commended with several reviews mentioning the friendly and attentive wait staff who contribute positively to the overall experience. The value for money is often deemed satisfactory with the added convenience of buffet-style service allowing for variety and choice.
However, there are occasional critiques regarding the pricing and temperature of the food, suggesting that at times the breakfast can be a bit expensive or not optimally hot. Some guests mentioned that the cooked items can sometimes be dry or overcooked and there were a few comments on the lack of variety in specific items like eggs or fish.
Overall, while there are areas for improvement, the breakfast at voco The Clifton Folkestone by IHG largely meets or exceeds guests' expectations, offering a hearty and varied start to the day in a delightful setting.
Dinner
Bar food also received favorable mentions with patrons enjoying good value and taste, although some noted it could be slow and occasionally overpriced. The Ocean Blue Bar and Lounge also offer a noteworthy dining experience with tasty food and a lovely ambiance. Special highlights include the afternoon tea with exceptional scones and the fish and chips in the bar area, which were described as outstanding.
While the overall consensus is positive, some feedback indicated areas for improvement, such as the need for a broader menu selection and more consistent service speed. There were also minor criticisms regarding the pricing of certain dishes.
In summary, the dining facilities at the voco The Clifton Folkestone by IHG, especially the Marco Pierre White restaurant, deliver a satisfying and memorable experience for guests, making it a recommended choice for both casual meals and special occasions.
Rooms
The updated rooms offered modern amenities such as walk-in showers and air conditioning, ensuring a pleasant stay. Cleanliness consistently rated high with fresh towels and bedding adding to the comfort. Notably, situating close to the seafront and having easy access to the beach provided an additional charm for many guests.
On the flip side, some rooms were described as small, dark and old-fashioned, requiring urgent renovation. Complaints about outdated decor, worn-out carpets and unstable floorings indicated that not all areas of the hotel had been refurbished. Guests also reported issues with room temperature control, ventilation and noise levels, notably from local bars and due to a lack of proper window insulation.
In conclusion, while the newer rooms at the voco The Clifton Folkestone by IHG offer a modern, comfortable and aesthetically pleasing stay with beautiful coastal views, the older sections of the hotel still await updates. Guests might experience variance in quality depending on their assigned room, but the ongoing renovations suggest a promising future for this seaside location.
Beds
The hotel features large beds with some guests appreciating the size and comfort. The cleanliness of the bed linens and rooms is another positive note, enhancing the overall comfort. Even those who mention minor issues tend to emphasize the general comfort, often pointing out that they slept well during their stay.
While a few negative comments appear, mentioning lumpy or uncomfortable mattresses and beds made up of two singles, the majority of guests seem to be pleased with the bed quality. Thus, the consensus is that voco The Clifton Folkestone by IHG offers a reliable and comfortable sleeping experience, making it a good choice for travelers prioritizing a restful night.
Cleanliness
Renovations have led to newly refurbished rooms which are both comfortable and modern, adding to the overall cleanliness and appeal. Many guests found the larger rooms to be of great value, noting them as "immaculately clean" and "well cleaned daily." The bathrooms also generally received positive mentions for their cleanliness, though some reviews pointed out that the decor in these areas could use attention.
However, there were occasional criticisms about certain areas, such as corridors and specific rooms, being dusty or not cleaned to the expected standards. Some bathrooms were described as outdated with cleanliness issues, including mould and poorly maintained tiles. A few guests mentioned dirty carpets, windows or towels needing better attention from housekeeping.
Overall, the hotel's commitment to cleanliness appears strong, though certain areas could benefit from more consistent upkeep and periodic updates to maintain the highest standards.
Staff
Wi-Fi
Family
The hotel provides practical amenities beneficial for families, such as storage for early arrivals, complimentary bathroom products and the option of twin beds or travel cots for younger children. Guests also found the area around the hotel to be well-maintained and felt safe, which is crucial for families.
While there are areas for improvement, such as occasional maintenance issues in the rooms, the hotel overall is seen as a good option for families. The proximity to the ocean and local destinations adds to its appeal. Families traveling with kids found the dining experience satisfactory with meals that the children enjoyed. Overall, the voco The Clifton Folkestone by IHG is regarded as a comfortable and accommodating option for family trips.
3 Star
Despite undergoing refurbishment, the hotel manages to maintain a good standard of cleanliness in its rooms. However, many reviews note that the property and its rooms appear dated and are in need of significant renovation. The presence of old furniture, dirty carpets and other signs of wear contribute to a generally shabby appearance. Additionally, some guests encountered issues such as ineffective hot water, low toilets and an absence of air conditioning.
While the overall condition of the hotel garners mixed feelings with some guests finding it not worth the cost, others appreciate its inherent charm and the historical architecture of the building. The establishment seems to offer good value for money for a three-star hotel with an emphasis on friendly service and a prime location near the Channel Tunnel. Nonetheless, the ongoing renovations and need for updates are clear and potential guests should set their expectations accordingly.
Business
The facilities are considered business-friendly with great internet connectivity and useful services like a step-in shower for convenience. The hotel is functional yet slightly dated, though it still meets the essential requirements for most business stays. One standout feature is the attentiveness and excellence of the bar staff, adding a touch of hospitality to the overall professional environment.
While the building itself is old, the practical offerings and strategic location make it ideal for short business trips. The hotel's meal options and additional services, such as sturdy assistance for luggage, contribute to meeting guests' expectations during their stays.
Accessible
The lift, a crucial element for those with mobility issues, is consistently described as very small, sometimes accommodating only one person and often out of service. This small lift can be quite claustrophobic and might not fit a wheelchair, making it difficult for those relying on such devices. Some guests also noted that the corridors are narrow and twisty, further complicating navigation.
Stairs throughout the hotel present another hurdle, being described as steep and challenging, especially due to the lack of handrails. While there is a ramp, its slope is often too steep and slippery to be safely used by people with mobility problems.
Parking at the hotel adds another layer of difficulty with no free parking available and spaces being hard to find. While some aspects, such as the first floor, are noted as suitable for the disabled, the overall design doesn’t seem fully inclusive. Guests with disabilities have mentioned these points, noting that the hotel is not suited for physically disabled individuals, particularly due to the problematic accessibility features.
Friendly housekeeping staff and the ability to store mobility scooters in the lobby are positives. However, despite some areas being easily accessible, the general consensus points to a need for significant improvements in accessibility to better accommodate guests with disabilities.
No, voco The Clifton Folkestone by IHG doesn't have any pool.
No, a spa isn't available at voco The Clifton Folkestone by IHG.
No, voco The Clifton Folkestone by IHG doesn't allow dogs.
No, parking facilities aren't available at voco The Clifton Folkestone by IHG.
No, voco The Clifton Folkestone by IHG doesn't have a gym.
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