If you're looking for a hotel with excellent customer service, look no further than the Hampton Inn Fort Walton Beach. Guest reviewers rave about the friendly and accommodating staff with many singling out the front desk for particular praise. In fact, almost all guests found the staff to be great or exceptional—except for one guest who encountered a rude staff member. However, the negative reviews were far outnumbered by the positive ones. Guests describe the staff as polite, friendly, courteous and resourceful. They're also willing to go above and beyond, whether that means finding tools in the maintenance area to send to a guest's room or moving guests to different rooms.
In addition to the high level of service, guests also found the hotel to be clean and pet friendly. The rooms may not be the most luxurious, but the staff more than makes up for it with their exceptional hospitality. Breakfast was a bag breakfast due to COVID, but guests still enjoyed it and praised the employees for being understanding. There were a few complaints about some unhelpful or rude staff members, but these were the exception rather than the rule. Overall, the Hampton Inn Fort Walton Beach is a great choice for guests who want to stay in a clean, pet-friendly hotel with exceptional staff.