Hotel Los Lagos Spa & Resort
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Summary of reviewsHotel Los Lagos Spa & Resort offers an exceptional stay characterized by its prime location, remarkable amenities and high-quality service. Nestled at the base of the Arenal Volcano and just a short drive from La Fortuna, the resort provides stunning views and a tranquil ambiance enveloped in lush greenery and diverse wildlife. Its central position makes it an ideal starting point for exploring attractions like Arenal National Park and Mistico Hanging Bridges Park, while its beautifully maintained grounds and multiple thermal hot spring pools offer plenty of on-site entertainment.
Guests are consistently impressed by the breakfast buffet, praised for its extensive variety, quality and freshness. The spacious dining area, often offering beautiful views, enhances the overall experience. The dinner and lunch options also receive positive remarks, particularly Costa Rican dishes and woodfired pizzas, although some note that the main restaurant can be pricey with limited vegetarian and vegan choices.
The rooms, while spacious and offering breathtaking volcano views, are appreciated for their cleanliness and comfort. Many of them, especially those in newer buildings, ensure a comfortable stay with modern amenities. Though some rooms appear dated and have minor issues like thin walls and dim lighting, the excellent housekeeping service maintains a spotless environment.
The resort excels in cleanliness with immaculate rooms and well-maintained pools and thermal springs. The beautifully landscaped grounds add to the resort’s charm, creating a visually appealing setting.
The staff at Hotel Los Lagos Spa & Resort are frequently commended for their friendliness, attentiveness and willingness to assist. Specific staff members are often mentioned for their exceptional service, creating a welcoming and comfortable atmosphere.
The resort also offers an impressive spa experience, featuring thermal pools of varying temperatures and a range of excellent spa treatments. Guests rave about the therapeutic hot springs and commend the skilled spa professionals, contributing to a luxurious and relaxing stay.
The array of pools caters to every preference, from thermal pools to water slides for children, providing a serene and picturesque setting. Despite occasional crowding, the extensive pool facilities ensure a pleasant experience for all guests.
The resort is particularly praised for its family-friendly environment. With numerous pools, water slides and kid-friendly activities like butterfly houses and zoo areas, it provides endless fun for children. Spacious rooms with practical amenities cater well to families, making it an ideal destination for those traveling with kids.
While the WiFi experience is mixed with some areas having spotty or unreliable connections, the overall experience at Los Lagos Spa & Thermal Resort is highly positive. Its stunning location, exceptional amenities and dedicated staff create a memorable and relaxing stay amidst nature.
Categories
Guests are consistently impressed by the breakfast buffet, praised for its extensive variety, quality and freshness. The spacious dining area, often offering beautiful views, enhances the overall experience. The dinner and lunch options also receive positive remarks, particularly Costa Rican dishes and woodfired pizzas, although some note that the main restaurant can be pricey with limited vegetarian and vegan choices.
The rooms, while spacious and offering breathtaking volcano views, are appreciated for their cleanliness and comfort. Many of them, especially those in newer buildings, ensure a comfortable stay with modern amenities. Though some rooms appear dated and have minor issues like thin walls and dim lighting, the excellent housekeeping service maintains a spotless environment.
The resort excels in cleanliness with immaculate rooms and well-maintained pools and thermal springs. The beautifully landscaped grounds add to the resort’s charm, creating a visually appealing setting.
The staff at Hotel Los Lagos Spa & Resort are frequently commended for their friendliness, attentiveness and willingness to assist. Specific staff members are often mentioned for their exceptional service, creating a welcoming and comfortable atmosphere.
The resort also offers an impressive spa experience, featuring thermal pools of varying temperatures and a range of excellent spa treatments. Guests rave about the therapeutic hot springs and commend the skilled spa professionals, contributing to a luxurious and relaxing stay.
The array of pools caters to every preference, from thermal pools to water slides for children, providing a serene and picturesque setting. Despite occasional crowding, the extensive pool facilities ensure a pleasant experience for all guests.
The resort is particularly praised for its family-friendly environment. With numerous pools, water slides and kid-friendly activities like butterfly houses and zoo areas, it provides endless fun for children. Spacious rooms with practical amenities cater well to families, making it an ideal destination for those traveling with kids.
While the WiFi experience is mixed with some areas having spotty or unreliable connections, the overall experience at Los Lagos Spa & Thermal Resort is highly positive. Its stunning location, exceptional amenities and dedicated staff create a memorable and relaxing stay amidst nature.
Resort with Spa
This resort in Fortuna provides a spa and thermal experience. It is known for its extensive hot springs and various activities, making it a great destination for relaxation and fun.
Family Friendly Resort
Located next to the Arenal Volcano, this resort offers a natural hot spring, outdoor adventure activities, and scenic volcano views. It provides spacious rooms and villas, with villas having kitchenettes and lounges, suitable for families seeking both relaxation and adventure.
Dog Friendly Resort
This resort is pet-friendly. More details on pet-specific amenities and policies would need to be confirmed with the hotel directly.
Resort with Swimming Pool
Los Lagos offers a variety of pools, including thermal hot springs and swimming pools with volcano views. The resort features waterslides, swim-up bars, and different temperature pools, providing options for both relaxation and recreation.
Pool Water Slide Outdoor Pool
Business Resort
With its spa and thermal resort experience, it may also cater to business needs with meeting spaces and other services. It may be suitable for business travelers looking to combine work and leisure.
Accessible Resort
This resort provides wheelchair accessibility and accessible parking, making it convenient for guests with mobility requirements.
3-Star Resort
This resort is known for its natural hot springs, multiple outdoor pools, and adventure activities. It offers a relaxing spa experience with scenic volcano views from its comfortable rooms and villas.
Resort with Outdoor Pool
This tropical hotel offers a natural hot spring and an impressive eleven outdoor pools, plus an indoor pool with a waterslide. Guests can enjoy soaking in the thermal pools and relaxing in the gardens.
Resort Taking Steps Towards Sustainability
Resort with Pool Water Slide
Guest Reviews
Situated a short drive from La Fortuna and nestled at the base of the Arenal Volcano, Los Lagos Spa & Thermal Resort boasts a prime location that places guests close to many of the region's attractions. The hotel's setting provides breathtaking and direct views of the Arenal Volcano, making it an ideal spot for nature lovers and adventure seekers alike. The beautiful surrounding landscape with its lush greenery and diverse fauna, including birds and monkeys, enhances the tranquil ambiance.
The resort's location is noted for its convenience, being within easy reach of the Arenal National Park, Mistico Hanging Bridges Park and local hot springs. Many guests appreciate the proximity to downtown La Fortuna for dining and shopping, which is only a short drive away. Moreover, the diverse facilities on the property, including multiple thermal hot spring pools, beautifully maintained grounds and a great observation platform, offer plenty of on-site entertainment.
The hotel’s central position makes it a perfect starting point for exploring the broader La Fortuna area, providing easy access to waterfalls, hiking trails and other outdoor activities. The comfortable accommodations, many with direct volcano views, coupled with the resort’s tranquil environment, ensure a relaxing and memorable stay. Whether sitting on their patio or walking through the expansive grounds, guests can enjoy the stunning volcano views and a sense of being immersed in nature.
Hotel Los Lagos Spa & Resort offers an exceptional breakfast that consistently impresses guests with its variety and quality. The breakfast is typically served as a buffet, featuring a wide array of options that can satisfy both local and international tastes. Reviewers highlight the extensive and daily-changing selection, including freshly cooked eggs, local dishes, pastries, fruits and cold cuts, providing something for every palate. Many guests describe the breakfast as outstanding, sensational, incredible and fantastic, appreciating its delicious and hearty offerings.
The breakfast buffet is noted for being well-stocked, complete and very generous with numerous options even for those with dietary restrictions, though a few reviews mention that choices for vegetarians and vegans could be improved. Guests enjoy the clean and cozy dining area, often accompanied by beautiful views of the surrounding nature, which adds to the overall dining experience. Despite occasional mentions of the breakfast being repetitive or lacking in specific items by the morning's end, most reviews acclaim the breakfast’s variety, freshness and overall quality, often stating it was one of the highlights of their stay.
Overall, the breakfast at Hotel Los Lagos Spa & Resort is celebrated for its extensive choices, delightful taste and the inviting ambiance in which it is served, making it a highly praised part of guests’ stays.
Hotel Los Lagos Spa & Resort offers a mixed dining experience with a focus on Costa Rican cuisine, casual dining and good drinks. Many guests praised the fantastic, delicious and affordably priced food available at the restaurant and pool bar, particularly highlighting the Costa Rican food options, pizzas and chifrijo at the main bar. The breakfast service received high marks with some calling it the best they've had and the lunch and dinner menus also garnered positive reviews for quality and variety.
However, several reviews noted that the main restaurant can be pricey with a limited selection of vegetarian and vegan options. A few guests found the dinner to be average or not worth the cost, recommending exploring nearby restaurants in Fortuna Downtown for better value. Despite some inconsistencies in service and food quality, overall, the dining options, including the wet bar and woodfired pizzas, were well-received and the on-site amenities provide a convenient and enjoyable gastronomic experience.
Hotel Los Lagos Spa & Resort offers spacious and comfortable rooms with many featuring breathtaking views of the Arenal Volcano. Guests appreciated the large balconies and cleanliness, as rooms were maintained daily by housekeeping. The spacious layout is particularly suitable for families and many rooms come equipped with air conditioning and modern bathrooms.
However, reviews indicate that while the rooms are functional and well-kept, many could benefit from updates. The paint, furniture and decor seem dated or worn, although spotlessly clean. Some rooms were noted to be dark with dim lighting or lacking necessary furniture like full-length mirrors or enough chairs. Additionally, soundproofing is an issue with thin walls allowing noise from neighboring rooms to seep through, which detracts from the overall comfort.
On the plus side, superior rooms in new buildings received praise for their comfort and views. Standard rooms, though basic, are generally described as comfortable and clean. The larger rooms often come with handy amenities like small refrigerators but may lack other conveniences.
Despite these mixed reviews, the resort's expansive grounds, complete with beautiful gardens and thermal pools, complemented by the excellent service, make it a noteworthy destination for those visiting the area.
Hotel Los Lagos Spa & Resort offers a varied bedding experience according to guest reviews. Many found the beds to be extremely comfortable and praised them for being super comfy, large and perfect for a restful sleep. Some rooms even boasted king-sized and queen-sized beds that added a touch of luxury.
However, not all feedback was positive. Several guests mentioned that the mattresses were on the firmer side with some describing them as hard or even uncomfortable. Pillows also seemed to be a sticking point for comfort with numerous reviewers noting that they were too firm or high and in some cases, likened to rocks. Despite these mixed opinions on comfort, the rooms were frequently described as spacious and clean, underscoring the general comfort of the stay.
On a positive note, large and clean rooms with big beds were often highlighted, suggesting that the overall room experience was appreciated. The occasional issues with firm mattresses and less-than-ideal pillows did not overshadow the repeated affirmations of comfortable beds by many guests.
Hotel Los Lagos Spa & Resort stands out for its exceptional cleanliness. Reviews consistently highlight that the rooms are very clean, spacious and well-maintained with daily cleaning ensuring a spotless environment. The resort's expansive grounds are beautifully landscaped and maintained to immaculate standards, enhancing the overall experience.
Guests praise the cleanliness of the pools and thermal springs, noting that these areas are regularly scrubbed to maintain their pristine condition. The resort's staff is attentive and diligent, ensuring that every part of the property, from the rooms to the pool areas, remains in top shape. The lush tropical gardens and stunning views contribute to the resort's overall charm, making it not only clean but also visually appealing.
While some reviews mention that parts of the hotel appear slightly dated and there have been occasional oversights in daily housekeeping, the positive feedback about the cleanliness far outweighs these minor issues. All in all, Hotel Los Lagos Spa & Resort is lauded as a beautiful, clean and comfortable retreat, perfect for a relaxing stay amidst nature.
The reviews for Hotel Los Lagos Spa & Resort consistently highlight the admirable qualities of the staff. The recurring themes are friendliness, attentiveness and a genuine helpful nature. Guests frequently praise how the staff is always willing to assist with a smile, creating a welcoming and comfortable environment. Notably, the bartenders, waitstaff and the team at the poolside restaurant received commendations for their exceptional service and pleasant demeanor.
Many reviews emphasize the high level of service provided by the staff across various hotel departments—from housekeeping to the front desk. Despite a few mentions of less friendly encounters, particularly at the front desk, the general consensus is overwhelmingly positive. Specific staff members like Carlos at the reception, Gustavo at the pool bar and bartenders Johnny and Danny are singled out for their outstanding service.
The staff’s ability to speak English well and their quick response to guests’ needs, including going above and beyond to make special occasions memorable, are notable highlights. Reviews also mention the attentive housekeeping, efficient shuttle drivers and courteous guards, all contributing to a satisfying stay.
Overall, the staff at Hotel Los Lagos Spa & Resort are seen as a significant asset, making guests feel valued and well-cared for throughout their visit.
At Hotel Los Lagos Spa & Resort, the staff stands out for their attentiveness and dedication, consistently described as attentive and super attentive by multiple guests. This positive approach by the staff significantly enhances the overall guest experience at the resort.
However, when it comes to the WiFi, the reviews highlight a mixed experience. While some guests appreciated good and fast WiFi, especially in the rooms close to the reception, many others encountered issues with connectivity. Common areas like the lobby and dining areas had better WiFi coverage, but in-room WiFi left much to be desired, often described as spotty, unreliable or completely unavailable. Some found the connection to be abysmal or sub-par, which could be a significant inconvenience for those needing steady internet access. The service seemed more consistent in certain parts of the property but generally had room for improvement.
Hotel Los Lagos Spa & Resort offers guests an impressive spa experience that has left many pleasantly satisfied. The spa is a highlight of the hotel, featuring numerous pools with thermal waters of varying temperatures, including natural hot springs that provide a unique and relaxing experience. These thermal pools are perfect for unwinding after a day of activities with the hot, mineral-rich water being both relaxing and therapeutic.
Guests commend the resort's innovative concept with multiple beautifully maintained pools set in a lush garden. The great pool facilities, which include both hot and cold water options, are a standout feature, offering something for everyone. The thermal baths at Los Lagos Spa are consistently described as dreamy, amazing and a top highlight of the stay.
Visitors rave about the fantastic massages available at the spa with deep tissue, foot, facial and mud massage treatments frequently mentioned as being particularly excellent. The spa professionals, including staff like Rosa and Maribel, received high praise for their skill and accommodating nature. The spa services are considered well worth the price, providing good value and a luxurious feel.
The resort boasts great spa facilities and services with comfortable spa beds adding to the overall relaxing ambiance. The spa area itself is described as beautiful, superbly maintained and reliably excellent. The Fangus Spa, in particular, is noted for its excellent treatments, such as the healing and relaxing mud massage.
Despite many positive remarks, there were a few isolated comments regarding the spa being overcrowded and needing improvements in cleanliness. However, these were in the minority compared to the overwhelming positive feedback.
Overall, Hotel Los Lagos Spa & Resort is characterized by its incredible spa facilities, varied and well-appointed thermal pools and exceptional spa treatments, making it an ideal destination for relaxation and rejuvenation.
Hotel Los Lagos Spa & Resort boasts a remarkable array of pools that cater to every preference and offer a serene, picturesque setting. The resort features numerous pools, including spacious thermal pools, invigorating hot springs and cool natural pools with varying temperature levels. Guests are particularly impressed by the clean and well-maintained facilities, as well as the beautiful, scenic landscapes surrounding the pool area.
Families appreciate the kid-friendly pools with exciting water slides, while adults can unwind at the swim-up bar and enjoy the relaxing thermal baths. There is a consistent mention of the wide variety of pools available, ensuring that everyone can find their perfect spot to relax and enjoy. The thermal pools are especially praised for their soothing properties, making them a popular choice among guests.
Overall, the pool area is described as extensive, beautiful and well-kept, providing something for everyone. Even though a few reviews mention overcrowding at times, the sheer number of pools generally provides enough space for a comfortable experience. Los Lagos Spa & Thermal Resort delivers an exceptional poolside experience with its abundant and diverse range of pools, making it a standout feature of the property.
Hotel Los Lagos Spa & Resort is highly acclaimed for its family-friendly atmosphere, making it an ideal destination for those traveling with children. Guests highlight the resort's suitability for families, praising its wide range of amenities and activities designed to entertain both kids and adults. The numerous pools and water slides are a hit among children, providing endless fun throughout their stay. Parents appreciate the variety of kid-friendly activities available, including trails, a butterfly house, a zoo and even horse viewing spots.
The spacious and accommodating rooms, which can house families of different sizes, are another positive aspect frequently mentioned by visitors. Many note the practical amenities like family beds and the advantageous proximity of rooms to the pool area.
Families also find it a great base for exploring nearby attractions such as the Arenal Volcano National Park and the Mystic Gardens with its hanging bridges. Clean and well-maintained facilities, combined with friendly and helpful staff, contribute to making the stay enjoyable for everyone. Though a few reviews mention that some amenities might be more oriented towards adults, the overall consensus is that this resort is an excellent choice for a relaxing and fun-filled family vacation.
Hotel Los Lagos Spa & Resort is a three-star hotel that comes highly recommended for families seeking a comfortable and easygoing atmosphere. Despite its age and dated furniture, the hotel offers great value for money with amazing hot springs, good room rates and efficient service that exceeds typical three-star standards.
The resort is neither luxurious nor basic, falling neatly in the middle of the spectrum and making it appropriate for travelers looking for solid amenities without high-end expectations. Though the overall appearance is somewhat antiquated and certain facilities could benefit from an update, the resort compensates for these shortcomings with excellent personnel and a delightful thermal spa experience.
The main pool area may be a bit small for the size of the resort and there are occasional lapses in cleanliness, but these are minor inconveniences when compared to the overall value provided. The ratio between price and what one gets in terms of comfort and enjoyment is superb, making it arguably the best three-star hotel in the area.
While the hotel doesn't offer the full range of luxury amenities, those who manage their expectations will find the resort offers a very satisfying and enjoyable stay. Overall, Hotel Los Lagos Spa & Resort is a fantastic option for budget-conscious travelers who want to enjoy family-friendly leisure activities in a picturesque, though slightly worn, setting.
Hotel Los Lagos Spa & Resort caters well to business travelers, providing an array of business-friendly amenities and accommodations. Guests have praised the availability of business services, including conference and meeting rooms, which are essential for hosting professional gatherings. The resort has business rooms designed with working space, adding convenience for those needing to attend to their tasks in a comfortable setting.
The availability of business services and facilities, including business centers and conference rooms, makes it a suitable destination for corporate travelers. Despite some reviews lacking specific mentions of business facilities, the overall feedback indicates that the resort is well-prepared to meet business needs.
However, guests have expressed a need for stronger WiFi connections to support business activities and better-maintained air conditioning systems. There were also mentions of a desire for a business center to facilitate tasks such as printing and document handling. While the resort does provide essential services for business travelers, improvements in these areas could enhance the overall experience for corporate guests.
Los Lagos Spa & Thermal Resort Experience offers a high level of accessibility for guests with disabilities, making it a convenient choice for those in need of such features. The resort is well-equipped with wheelchair accessible rooms and facilities, ensuring ease of movement for individuals with mobility issues. Accessible features such as easy access and parking highlight the resort's commitment to inclusivity.
The resort's extensive shuttle service significantly enhances accessibility, providing on-request and scheduled rides around the grounds, which is particularly beneficial given the natural and sometimes steep terrain. These shuttles facilitate easy access to different parts of the resort, including the various pools, restaurants and rooms.
Many guests have noted the convenience of the shuttle services, describing them as well-organized with friendly drivers and timely pickups, although there can be occasional waits. Guests also appreciated the ease of access from the main road and the spacious, comfortable rooms that comfortably accommodate families.
However, there are some areas for improvement. Some reviews mention that bathrooms are not always set up for accessible use and certain parts of the resort might be challenging for those with severe mobility issues due to the hilly landscape. Despite this, the resort's overall accessibility, proximity to town and the availability of convenient transportation options contribute to a comfortable and accessible stay for guests with disabilities.
Hotel Los Lagos Spa & Resort features an array of pools that come with a delightful bonus: an assortment of water slides that appeal to both children and adults. Multiple reviews highlight the fun and enjoyment found in the resort's water slides, often describing them as amazing, fantastic and super fun. Visitors frequently note that the pool with the slide is a highlight of their stay, especially for kids who seemingly can’t get enough of the entertainment. The slides vary, including options that are super fast and others fitting for younger children, ensuring there is something for everyone. In addition to the slides, the pools, which include hot springs and a wet bar, contribute to an enjoyable and relaxing experience. Despite the occasional mention of some slides being shut down, the combination of excitement from the slides and the calming ambiance of the pools makes the resort a memorable destination for guests of all ages.
Hotel Los Lagos Spa & Resort offers an exceptional outdoor pool area that stands out as a highlight for visitors. The resort boasts a stunning variety of hot springs pools, thermal baths and regular pools, all set against the backdrop of the spectacular Arenal volcano. Guests appreciated the different temperatures of the pools, which were clean and well-maintained, making relaxation and enjoyment easy to achieve. Many specifically enjoyed the large pool area, enriched with amenities like water slides and a swim-up bar that added to the fun.
The thermal pools, featuring remarkable mineral springs, left a lasting impression on visitors who found them not only relaxing but also beautifully designed. The lush, manicured jungle gardens surrounding the pool area create a serene environment that enhances the overall experience. Guests also noted the cleanliness of the pools, which maintained a high standard without chlorine, adding to the appeal.
The resort's facilities were praised for their good maintenance and excellent design, offering a range of outdoor activities on the property. The presence of multiple pools, including those with cold and hot water options, caters to a variety of preferences, making it a favorite spot for many visitors. All in all, the pool area at Los Lagos Spa & Thermal Resort is a well-loved feature that delivers a blend of relaxation, fun and natural beauty.
Hotel Los Lagos Spa & Resort offers a welcoming atmosphere for those traveling with pets, particularly dogs. The resort is noted as being dog friendly with many guests appreciating that they can bring their furry companions along for their stay. The staff is frequently commended for their dog-friendly attitude, providing a warm welcome to dogs and their owners. The resort also allows some levels of accommodation for special situations, such as support dogs.
However, there are some limitations that pet owners should be aware of. While the resort is pet friendly, pets are restricted from accessing most areas, even if they are well-behaved or carried in a dog carrier. This can be an inconvenience for guests who wish to spend more time with their pets within the resort's facilities. There have been mentions of occasional disruptions, such as barking dogs at night, which may impact the experience for some visitors.
Apart from its pet policies, guests highly praise the resort's amenities, including the hot springs sourced directly from a nearby volcano, creating a unique and relaxing experience. The pool landscape is also highlighted as a standout feature, adding to the overall appeal of the resort. Families find the resort to be family-friendly and reasonably priced, making it a suitable option for those traveling with children.
In addition, the gift shop at the resort is well-received, offering a nice selection of items, which adds to the overall positive experience. The blend of these amenities and the accommodating attitude towards pets makes Hotel Los Lagos Spa & Resort a noteworthy option for pet owners, despite some restrictions on pet access throughout the property.
Location Show Map
Location
The resort's location is noted for its convenience, being within easy reach of the Arenal National Park, Mistico Hanging Bridges Park and local hot springs. Many guests appreciate the proximity to downtown La Fortuna for dining and shopping, which is only a short drive away. Moreover, the diverse facilities on the property, including multiple thermal hot spring pools, beautifully maintained grounds and a great observation platform, offer plenty of on-site entertainment.
The hotel’s central position makes it a perfect starting point for exploring the broader La Fortuna area, providing easy access to waterfalls, hiking trails and other outdoor activities. The comfortable accommodations, many with direct volcano views, coupled with the resort’s tranquil environment, ensure a relaxing and memorable stay. Whether sitting on their patio or walking through the expansive grounds, guests can enjoy the stunning volcano views and a sense of being immersed in nature.
Breakfast
The breakfast buffet is noted for being well-stocked, complete and very generous with numerous options even for those with dietary restrictions, though a few reviews mention that choices for vegetarians and vegans could be improved. Guests enjoy the clean and cozy dining area, often accompanied by beautiful views of the surrounding nature, which adds to the overall dining experience. Despite occasional mentions of the breakfast being repetitive or lacking in specific items by the morning's end, most reviews acclaim the breakfast’s variety, freshness and overall quality, often stating it was one of the highlights of their stay.
Overall, the breakfast at Hotel Los Lagos Spa & Resort is celebrated for its extensive choices, delightful taste and the inviting ambiance in which it is served, making it a highly praised part of guests’ stays.
Dinner
However, several reviews noted that the main restaurant can be pricey with a limited selection of vegetarian and vegan options. A few guests found the dinner to be average or not worth the cost, recommending exploring nearby restaurants in Fortuna Downtown for better value. Despite some inconsistencies in service and food quality, overall, the dining options, including the wet bar and woodfired pizzas, were well-received and the on-site amenities provide a convenient and enjoyable gastronomic experience.
Rooms
However, reviews indicate that while the rooms are functional and well-kept, many could benefit from updates. The paint, furniture and decor seem dated or worn, although spotlessly clean. Some rooms were noted to be dark with dim lighting or lacking necessary furniture like full-length mirrors or enough chairs. Additionally, soundproofing is an issue with thin walls allowing noise from neighboring rooms to seep through, which detracts from the overall comfort.
On the plus side, superior rooms in new buildings received praise for their comfort and views. Standard rooms, though basic, are generally described as comfortable and clean. The larger rooms often come with handy amenities like small refrigerators but may lack other conveniences.
Despite these mixed reviews, the resort's expansive grounds, complete with beautiful gardens and thermal pools, complemented by the excellent service, make it a noteworthy destination for those visiting the area.
Beds
However, not all feedback was positive. Several guests mentioned that the mattresses were on the firmer side with some describing them as hard or even uncomfortable. Pillows also seemed to be a sticking point for comfort with numerous reviewers noting that they were too firm or high and in some cases, likened to rocks. Despite these mixed opinions on comfort, the rooms were frequently described as spacious and clean, underscoring the general comfort of the stay.
On a positive note, large and clean rooms with big beds were often highlighted, suggesting that the overall room experience was appreciated. The occasional issues with firm mattresses and less-than-ideal pillows did not overshadow the repeated affirmations of comfortable beds by many guests.
Cleanliness
Guests praise the cleanliness of the pools and thermal springs, noting that these areas are regularly scrubbed to maintain their pristine condition. The resort's staff is attentive and diligent, ensuring that every part of the property, from the rooms to the pool areas, remains in top shape. The lush tropical gardens and stunning views contribute to the resort's overall charm, making it not only clean but also visually appealing.
While some reviews mention that parts of the hotel appear slightly dated and there have been occasional oversights in daily housekeeping, the positive feedback about the cleanliness far outweighs these minor issues. All in all, Hotel Los Lagos Spa & Resort is lauded as a beautiful, clean and comfortable retreat, perfect for a relaxing stay amidst nature.
Staff
Many reviews emphasize the high level of service provided by the staff across various hotel departments—from housekeeping to the front desk. Despite a few mentions of less friendly encounters, particularly at the front desk, the general consensus is overwhelmingly positive. Specific staff members like Carlos at the reception, Gustavo at the pool bar and bartenders Johnny and Danny are singled out for their outstanding service.
The staff’s ability to speak English well and their quick response to guests’ needs, including going above and beyond to make special occasions memorable, are notable highlights. Reviews also mention the attentive housekeeping, efficient shuttle drivers and courteous guards, all contributing to a satisfying stay.
Overall, the staff at Hotel Los Lagos Spa & Resort are seen as a significant asset, making guests feel valued and well-cared for throughout their visit.
Wi-Fi
However, when it comes to the WiFi, the reviews highlight a mixed experience. While some guests appreciated good and fast WiFi, especially in the rooms close to the reception, many others encountered issues with connectivity. Common areas like the lobby and dining areas had better WiFi coverage, but in-room WiFi left much to be desired, often described as spotty, unreliable or completely unavailable. Some found the connection to be abysmal or sub-par, which could be a significant inconvenience for those needing steady internet access. The service seemed more consistent in certain parts of the property but generally had room for improvement.
Spa
Guests commend the resort's innovative concept with multiple beautifully maintained pools set in a lush garden. The great pool facilities, which include both hot and cold water options, are a standout feature, offering something for everyone. The thermal baths at Los Lagos Spa are consistently described as dreamy, amazing and a top highlight of the stay.
Visitors rave about the fantastic massages available at the spa with deep tissue, foot, facial and mud massage treatments frequently mentioned as being particularly excellent. The spa professionals, including staff like Rosa and Maribel, received high praise for their skill and accommodating nature. The spa services are considered well worth the price, providing good value and a luxurious feel.
The resort boasts great spa facilities and services with comfortable spa beds adding to the overall relaxing ambiance. The spa area itself is described as beautiful, superbly maintained and reliably excellent. The Fangus Spa, in particular, is noted for its excellent treatments, such as the healing and relaxing mud massage.
Despite many positive remarks, there were a few isolated comments regarding the spa being overcrowded and needing improvements in cleanliness. However, these were in the minority compared to the overwhelming positive feedback.
Overall, Hotel Los Lagos Spa & Resort is characterized by its incredible spa facilities, varied and well-appointed thermal pools and exceptional spa treatments, making it an ideal destination for relaxation and rejuvenation.
Pool
Families appreciate the kid-friendly pools with exciting water slides, while adults can unwind at the swim-up bar and enjoy the relaxing thermal baths. There is a consistent mention of the wide variety of pools available, ensuring that everyone can find their perfect spot to relax and enjoy. The thermal pools are especially praised for their soothing properties, making them a popular choice among guests.
Overall, the pool area is described as extensive, beautiful and well-kept, providing something for everyone. Even though a few reviews mention overcrowding at times, the sheer number of pools generally provides enough space for a comfortable experience. Los Lagos Spa & Thermal Resort delivers an exceptional poolside experience with its abundant and diverse range of pools, making it a standout feature of the property.
Family
The spacious and accommodating rooms, which can house families of different sizes, are another positive aspect frequently mentioned by visitors. Many note the practical amenities like family beds and the advantageous proximity of rooms to the pool area.
Families also find it a great base for exploring nearby attractions such as the Arenal Volcano National Park and the Mystic Gardens with its hanging bridges. Clean and well-maintained facilities, combined with friendly and helpful staff, contribute to making the stay enjoyable for everyone. Though a few reviews mention that some amenities might be more oriented towards adults, the overall consensus is that this resort is an excellent choice for a relaxing and fun-filled family vacation.
3 Star
The resort is neither luxurious nor basic, falling neatly in the middle of the spectrum and making it appropriate for travelers looking for solid amenities without high-end expectations. Though the overall appearance is somewhat antiquated and certain facilities could benefit from an update, the resort compensates for these shortcomings with excellent personnel and a delightful thermal spa experience.
The main pool area may be a bit small for the size of the resort and there are occasional lapses in cleanliness, but these are minor inconveniences when compared to the overall value provided. The ratio between price and what one gets in terms of comfort and enjoyment is superb, making it arguably the best three-star hotel in the area.
While the hotel doesn't offer the full range of luxury amenities, those who manage their expectations will find the resort offers a very satisfying and enjoyable stay. Overall, Hotel Los Lagos Spa & Resort is a fantastic option for budget-conscious travelers who want to enjoy family-friendly leisure activities in a picturesque, though slightly worn, setting.
Business
The availability of business services and facilities, including business centers and conference rooms, makes it a suitable destination for corporate travelers. Despite some reviews lacking specific mentions of business facilities, the overall feedback indicates that the resort is well-prepared to meet business needs.
However, guests have expressed a need for stronger WiFi connections to support business activities and better-maintained air conditioning systems. There were also mentions of a desire for a business center to facilitate tasks such as printing and document handling. While the resort does provide essential services for business travelers, improvements in these areas could enhance the overall experience for corporate guests.
Accessible
The resort's extensive shuttle service significantly enhances accessibility, providing on-request and scheduled rides around the grounds, which is particularly beneficial given the natural and sometimes steep terrain. These shuttles facilitate easy access to different parts of the resort, including the various pools, restaurants and rooms.
Many guests have noted the convenience of the shuttle services, describing them as well-organized with friendly drivers and timely pickups, although there can be occasional waits. Guests also appreciated the ease of access from the main road and the spacious, comfortable rooms that comfortably accommodate families.
However, there are some areas for improvement. Some reviews mention that bathrooms are not always set up for accessible use and certain parts of the resort might be challenging for those with severe mobility issues due to the hilly landscape. Despite this, the resort's overall accessibility, proximity to town and the availability of convenient transportation options contribute to a comfortable and accessible stay for guests with disabilities.
Pool Water Slide
Outdoor Pool
The thermal pools, featuring remarkable mineral springs, left a lasting impression on visitors who found them not only relaxing but also beautifully designed. The lush, manicured jungle gardens surrounding the pool area create a serene environment that enhances the overall experience. Guests also noted the cleanliness of the pools, which maintained a high standard without chlorine, adding to the appeal.
The resort's facilities were praised for their good maintenance and excellent design, offering a range of outdoor activities on the property. The presence of multiple pools, including those with cold and hot water options, caters to a variety of preferences, making it a favorite spot for many visitors. All in all, the pool area at Los Lagos Spa & Thermal Resort is a well-loved feature that delivers a blend of relaxation, fun and natural beauty.
Dog Friendly
However, there are some limitations that pet owners should be aware of. While the resort is pet friendly, pets are restricted from accessing most areas, even if they are well-behaved or carried in a dog carrier. This can be an inconvenience for guests who wish to spend more time with their pets within the resort's facilities. There have been mentions of occasional disruptions, such as barking dogs at night, which may impact the experience for some visitors.
Apart from its pet policies, guests highly praise the resort's amenities, including the hot springs sourced directly from a nearby volcano, creating a unique and relaxing experience. The pool landscape is also highlighted as a standout feature, adding to the overall appeal of the resort. Families find the resort to be family-friendly and reasonably priced, making it a suitable option for those traveling with children.
In addition, the gift shop at the resort is well-received, offering a nice selection of items, which adds to the overall positive experience. The blend of these amenities and the accommodating attitude towards pets makes Hotel Los Lagos Spa & Resort a noteworthy option for pet owners, despite some restrictions on pet access throughout the property.
Yes, Hotel Los Lagos Spa & Resort has pool(s) that belong to one or more of the following categories: Pool Water Slide, Outdoor Pool.
Yes, a spa is available at Hotel Los Lagos Spa & Resort.
Yes, Hotel Los Lagos Spa & Resort welcomes dogs.
No, parking facilities aren't available at Hotel Los Lagos Spa & Resort.
No, Hotel Los Lagos Spa & Resort doesn't have a gym.
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