Capital Plaza Hotel
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Summary of reviewsCapital Plaza Hotel in downtown Frankfort offers a compelling choice for travelers, thanks to its exceptional location and the welcoming atmosphere created by its staff. The hotel is conveniently situated near numerous popular attractions, including the historic downtown, Buffalo Trace Distillery and the Bourbon Trail, making it an ideal base for leisure and exploration. The pet-friendly policy and proximity to various bars, restaurants and main streets enhance its appeal, particularly for families and pet owners.
Guests frequently commend the breakfast with many appreciating the extensive buffet that caters to diverse tastes and offers a pleasant start to the day. Although there were some concerns about the variety and freshness, the clean and well-laid-out dining area, along with friendly staff, left a positive overall impression.
The rooms at Capital Plaza Hotel present a mixed but largely favorable picture. Cleanliness and spaciousness are cited as strong points with many guests finding the rooms comfortable despite their somewhat dated decor. While some aspects, like the carpeting and furniture, could benefit from upgrades, the comfortable beds and overall quiet ambiance provided satisfactory accommodations for most visitors.
Cleanliness is another area where the hotel excels with consistent praises for the clean rooms, comfortable beds and well-maintained property. Specific amenities like the mini-fridge and microwave also receive positive mentions. However, occasional lapses, such as stained sheets and carpets, were noted by some guests.
The staff at Capital Plaza Hotel receives significant acclaim for their friendliness, professionalism and exceptional service. Guests repeatedly highlight their helpfulness and willingness to go above and beyond, contributing to a welcoming and stress-free stay.
Although the pool area is generally appreciated for its size and cleanliness, its frequent closures for maintenance have left some guests disappointed. The accessible design is a plus, but the intermittent availability of pool towels and the non-operation of the bar and restaurant during certain periods were minor drawbacks.
Opinions on the beds are also divided; many guests find them comfortable and conducive to a restful night's sleep, while others report issues with firmness and mattress quality. Nonetheless, for those who experienced comfortable beds, this aspect significantly enhanced their stay.
In summary, Capital Plaza Hotel stands out for its prime location, friendly staff and overall cleanliness. The breakfast and room comfort receive generally positive feedback with some room for improvement. Despite minor setbacks with the pool and varying experiences with the beds, it remains a favored choice for those visiting Frankfort, particularly due to its convenient access to local attractions and the accommodating nature of its staff.
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Guests frequently commend the breakfast with many appreciating the extensive buffet that caters to diverse tastes and offers a pleasant start to the day. Although there were some concerns about the variety and freshness, the clean and well-laid-out dining area, along with friendly staff, left a positive overall impression.
The rooms at Capital Plaza Hotel present a mixed but largely favorable picture. Cleanliness and spaciousness are cited as strong points with many guests finding the rooms comfortable despite their somewhat dated decor. While some aspects, like the carpeting and furniture, could benefit from upgrades, the comfortable beds and overall quiet ambiance provided satisfactory accommodations for most visitors.
Cleanliness is another area where the hotel excels with consistent praises for the clean rooms, comfortable beds and well-maintained property. Specific amenities like the mini-fridge and microwave also receive positive mentions. However, occasional lapses, such as stained sheets and carpets, were noted by some guests.
The staff at Capital Plaza Hotel receives significant acclaim for their friendliness, professionalism and exceptional service. Guests repeatedly highlight their helpfulness and willingness to go above and beyond, contributing to a welcoming and stress-free stay.
Although the pool area is generally appreciated for its size and cleanliness, its frequent closures for maintenance have left some guests disappointed. The accessible design is a plus, but the intermittent availability of pool towels and the non-operation of the bar and restaurant during certain periods were minor drawbacks.
Opinions on the beds are also divided; many guests find them comfortable and conducive to a restful night's sleep, while others report issues with firmness and mattress quality. Nonetheless, for those who experienced comfortable beds, this aspect significantly enhanced their stay.
In summary, Capital Plaza Hotel stands out for its prime location, friendly staff and overall cleanliness. The breakfast and room comfort receive generally positive feedback with some room for improvement. Despite minor setbacks with the pool and varying experiences with the beds, it remains a favored choice for those visiting Frankfort, particularly due to its convenient access to local attractions and the accommodating nature of its staff.
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Guest Reviews
Capital Plaza Hotel boasts an exceptional location that appeals to a wide range of guests. Centrally situated in downtown Frankfort, it provides convenient access to various attractions, including the historic downtown, Buffalo Trace Distillery and the renowned Bourbon Trail. Guests appreciate the ease of getting to sites they enjoy visiting, such as local parks and Daniel Boone's burial site. The hotel is also within walking distance to multiple bars, restaurants and main streets, making dining and exploration hassle-free.
The friendly staff and pet-friendly policy add to the convenience, ensuring that both families and pet owners feel welcome. Though some found parking across the street to be slightly inconvenient, the proximity to essential amenities and attractions more than compensates for it. The hotel serves as an ideal base for short drives to destinations or leisurely walks around town, making it a preferred choice for travelers seeking a well-located and comfortable place to stay in Frankfort.
At Capital Plaza Hotel, the breakfast experience has garnered mixed reviews with a significant number of guests praising it for its variety and quality. Many appreciated the extensive breakfast buffet that caters to diverse tastes, citing it as one of the best they've encountered while traveling. Guests highlighted the excellent range of options, from continental offerings to warm, homey dishes that provided a satisfying start to the day. The breakfast area itself was often described as clean and well laid out with friendly and helpful staff enhancing the dining experience.
However, not all reviews were positive. Some guests found the breakfast to be mediocre with complaints about the freshness and the lack of healthy options. A few mentioned the absence of meat and fresh fruits or that the food was repetitive and sometimes cold. Overall, while a majority found the breakfast at Capital Plaza Hotel to be wonderful and amazing, some felt it could be improved, especially in terms of variety and temperature. Despite the mixed feedback, the central location and pleasant dining area left a generally favorable impression.
The guest reviews for Capital Plaza Hotel reveal a mixed but largely positive opinion. Many guests appreciated the cleanliness of the rooms, frequently noting that they were both large and spacious. The comfort of the rooms was a recurring highlight with several mentioning the beds as particularly cozy. Some reviews described the hotel as having a beautiful lobby and a clean, spacious and nicely decorated appearance overall.
However, there were concerns about the rooms being very outdated with calls for serious upgrades to the carpet, furniture and the air conditioning system. Specific issues such as damp carpets, unpleasant smells of smoke and mold and sub-par mattress quality were also reported. Despite these negative aspects, the prevailing sentiment suggests that the rooms, though dated, provide a comfortable and quiet stay, which suited those guests who appreciate a functional and peaceful stay.
The beds at Capital Plaza Hotel receive mixed reviews from guests. On the positive side, many guests find the beds to be very comfortable with some appreciating the king-size beds in particular. Clean rooms and quality linens also contribute to a pleasant sleep experience for several visitors. However, there are notable critiques as well. Some guests reported issues with uncomfortable or overly firm mattresses and a few even described the beds as the worst they had experienced in years. Concerns included feeling springs in the mattress, beds lacking headboards and mattresses being either too hard or slanted. There were also mentions of older and stained mattresses, clearly indicating that some guests believe the beds could use an upgrade. Despite the variance in experiences, comfortable beds seem to be a highlight for many who stayed at the hotel.
When evaluating the cleanliness of Capital Plaza Hotel, several guest reviews highlight a clear pattern: the majority commend the hotel's cleanliness and comfort. Guests consistently note that their rooms were clean and the beds were comfortable. The overall property is often described as very clean with special mentions of clean entrances, up-to-date facilities and a nice lobby area.
Specific areas such as the mini fridge and microwave in the rooms receive particular praise for being spotless. A well-kept lounge area and spacious rooms add to the positive impressions. Additionally, the hotel is noted as being clean and pet-friendly, which is a significant plus for travelers with pets.
However, some reviews point out inconsistencies in cleanliness. A few guests mentioned spotting brown stains on sheets, unclean carpets and dirty couches. There were also occasional complaints about outdated room appearances and infrequent room cleaning schedules.
Overall, while there are a few areas of concern, the dominant sentiment is that Capital Plaza Hotel offers a clean and comfortable stay, supported by a friendly and helpful staff, making it a generally reliable choice for travelers.
Capital Plaza Hotel has garnered significant praise for its exceptional staff, marking the cornerstone of a warmly memorable stay. Numerous guests consistently found the team to be very friendly, accommodating and professional. The welcoming atmosphere created by the staff ensured that patrons felt like they were at home away from home.
Employees were highlighted for their helpfulness and kindness, often going above and beyond to assist guests, whether at check-in or throughout their stay. The front desk, in particular, received commendation for being incredibly informative, giving great local tips and tending to specific needs promptly and effectively.
Guest reviews repeatedly used terms like "amazing," "super friendly," and "responsive" to describe their interactions with the hotel staff. This collective positive acknowledgment underscores that visitors to Capital Plaza Hotel can expect to be met with exceptional service, making their experience more enjoyable and stress-free.
The Capital Plaza Hotel's pool is generally appreciated for its size and recent renovations, which have left it clean and appealing. Guests have relaxed by the pool, enjoying features such as the lobby's pleasant waterfall. For those with accessibility needs, the pool is equipped with handicapped access. Unfortunately, several reviews highlight that the pool was often closed for maintenance or repairs during guests' stays, leaving some disappointed. A few issues were noted regarding the availability of pool towels and the non-operation of other facilities like the bar and restaurant during certain periods. Despite these setbacks, many guests see the potential for the pool to be a great amenity once it is fully functional.
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Location
The friendly staff and pet-friendly policy add to the convenience, ensuring that both families and pet owners feel welcome. Though some found parking across the street to be slightly inconvenient, the proximity to essential amenities and attractions more than compensates for it. The hotel serves as an ideal base for short drives to destinations or leisurely walks around town, making it a preferred choice for travelers seeking a well-located and comfortable place to stay in Frankfort.
Breakfast
However, not all reviews were positive. Some guests found the breakfast to be mediocre with complaints about the freshness and the lack of healthy options. A few mentioned the absence of meat and fresh fruits or that the food was repetitive and sometimes cold. Overall, while a majority found the breakfast at Capital Plaza Hotel to be wonderful and amazing, some felt it could be improved, especially in terms of variety and temperature. Despite the mixed feedback, the central location and pleasant dining area left a generally favorable impression.
Rooms
However, there were concerns about the rooms being very outdated with calls for serious upgrades to the carpet, furniture and the air conditioning system. Specific issues such as damp carpets, unpleasant smells of smoke and mold and sub-par mattress quality were also reported. Despite these negative aspects, the prevailing sentiment suggests that the rooms, though dated, provide a comfortable and quiet stay, which suited those guests who appreciate a functional and peaceful stay.
Beds
Cleanliness
Specific areas such as the mini fridge and microwave in the rooms receive particular praise for being spotless. A well-kept lounge area and spacious rooms add to the positive impressions. Additionally, the hotel is noted as being clean and pet-friendly, which is a significant plus for travelers with pets.
However, some reviews point out inconsistencies in cleanliness. A few guests mentioned spotting brown stains on sheets, unclean carpets and dirty couches. There were also occasional complaints about outdated room appearances and infrequent room cleaning schedules.
Overall, while there are a few areas of concern, the dominant sentiment is that Capital Plaza Hotel offers a clean and comfortable stay, supported by a friendly and helpful staff, making it a generally reliable choice for travelers.
Staff
Employees were highlighted for their helpfulness and kindness, often going above and beyond to assist guests, whether at check-in or throughout their stay. The front desk, in particular, received commendation for being incredibly informative, giving great local tips and tending to specific needs promptly and effectively.
Guest reviews repeatedly used terms like "amazing," "super friendly," and "responsive" to describe their interactions with the hotel staff. This collective positive acknowledgment underscores that visitors to Capital Plaza Hotel can expect to be met with exceptional service, making their experience more enjoyable and stress-free.
Pool
Yes, Capital Plaza Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Capital Plaza Hotel.
Yes, Capital Plaza Hotel welcomes dogs.
No, parking facilities aren't available at Capital Plaza Hotel.
Yes, Capital Plaza Hotel has a gym.
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