Grand Hotel Empire
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Summary of reviewsThe 'Grand Hotel Empire' in Frankfurt garners positive feedback primarily due to its exceptional location and accommodating facilities, making it a preferred choice for both leisure and business travelers. Situated directly at Frankfurt's main train station, the hotel offers unparalleled convenience for accessing public transport, city highlights and major attractions. Despite being centrally located, the area remains relatively quiet, providing a peaceful stay.
The breakfast experience is largely positive, praised for its variety and the delightful rooftop setting on the 8th floor, offering views of the Frankfurt skyline. Guest rooms are generally spacious, clean and comfortable, equipped with modern amenities like air conditioning and soundproof windows, ensuring a pleasant stay for most guests.
Cleanliness reviews are mixed. While many guests appreciate the hotel's cleanliness, there are notable concerns about dusty corners and poorly maintained bathrooms which indicate a need for more attentive cleaning practices. Nonetheless, the hotel's staff receives commendations for their friendliness, dedication and helpful service, particularly at the reception. However, there are occasional reports of less helpful interactions and communication issues.
WiFi at the hotel is another mixed bag with some guests finding it satisfactory and others experiencing connectivity issues. Parking is available, though availability can be inconsistent and guests are advised to book ahead.
For families, the hotel offers good service and family-friendly accommodations, although it may not be the top choice for those with children due to limited surrounding activities. The nightlife around the hotel is limited and the area can feel somewhat unsafe at night, although the hotel itself hosts occasional events on its terrace.
The beds are a highlight with many guests noting their comfort and the availability of different pillow options, contributing to a restful night's sleep. However, the hotel often falls short of four-star expectations with amenities and cleanliness not reaching the desired standard for some guests, leading to an impression more akin to a three-star experience.
For business travelers, the 'Grand Hotel Empire' comes highly recommended, thanks to its convenient location and value for money, balancing quality and affordability effectively. Despite some shortcomings, the hotel's strategic location, comfortable rooms and attentive staff make it a viable option for a wide range of travelers.
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The breakfast experience is largely positive, praised for its variety and the delightful rooftop setting on the 8th floor, offering views of the Frankfurt skyline. Guest rooms are generally spacious, clean and comfortable, equipped with modern amenities like air conditioning and soundproof windows, ensuring a pleasant stay for most guests.
Cleanliness reviews are mixed. While many guests appreciate the hotel's cleanliness, there are notable concerns about dusty corners and poorly maintained bathrooms which indicate a need for more attentive cleaning practices. Nonetheless, the hotel's staff receives commendations for their friendliness, dedication and helpful service, particularly at the reception. However, there are occasional reports of less helpful interactions and communication issues.
WiFi at the hotel is another mixed bag with some guests finding it satisfactory and others experiencing connectivity issues. Parking is available, though availability can be inconsistent and guests are advised to book ahead.
For families, the hotel offers good service and family-friendly accommodations, although it may not be the top choice for those with children due to limited surrounding activities. The nightlife around the hotel is limited and the area can feel somewhat unsafe at night, although the hotel itself hosts occasional events on its terrace.
The beds are a highlight with many guests noting their comfort and the availability of different pillow options, contributing to a restful night's sleep. However, the hotel often falls short of four-star expectations with amenities and cleanliness not reaching the desired standard for some guests, leading to an impression more akin to a three-star experience.
For business travelers, the 'Grand Hotel Empire' comes highly recommended, thanks to its convenient location and value for money, balancing quality and affordability effectively. Despite some shortcomings, the hotel's strategic location, comfortable rooms and attentive staff make it a viable option for a wide range of travelers.
Family Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
4-Star Hotel
Guest Reviews
The 'Grand Hotel Empire' boasts an exceptional location, making it a preferred choice for travelers. Positioned directly at Frankfurt's main train station, it offers unparalleled convenience for those arriving by train. Guests frequently highlight its proximity to not only the train station but also public transportation options, making it effortless to explore the city and beyond.
This strategic location is particularly praised for its accessibility for first-time visitors and business travelers alike. The hotel's central position ensures that major attractions, the historic city center and the Main Riverbank are within walking distance, enhancing the overall guest experience.
Despite its centrality, the surrounding area remains relatively quiet, providing a peaceful stay in the heart of the bustling city. For those needing to catch an early train or arrive late in the evening, the 'Grand Hotel Empire' presents an ideal overnight spot. The convenience factor is further accentuated by its closeness to the bus stations and the city's exhibition grounds.
In summary, the Grand Hotel Empire's prime location next to Frankfurt Central Station, combined with good accessibility to public transport and city highlights, earns consistent praise from its guests.
The breakfast at Grand Hotel Empire receives mixed reviews, though the positive feedback largely highlights its adequacy and variety. Many guests appreciate the breakfast for being good, plentiful and diverse with a rich and extensive buffet that caters well to travelers. Specific mentions include delightful bread, a good array of hot and cold dishes and surprising elements like scrambled eggs. The breakfast on the 8th floor, including a rooftop terrace with a wonderful view of the Frankfurt skyline, is particularly praised, adding an extra charm to the morning meal.
However, some reviews mention that the breakfast is simple and unchanging, describing it as sufficient but not special. There are also comments about limited selections, unappealing presentations and the breakfast quality not meeting expectations for a one-star category. While some guests describe the breakfast as standard, average or even disappointing, others found it satisfactory or okay.
Overall, the breakfast experience at Grand Hotel Empire can be seen as largely positive with impressive elements like the rooftop setting and a good variety of options, though it may not meet every traveler’s expectations for a luxurious offering.
Grand Hotel Empire offers rooms that are generally spacious, clean and comfortable, garnering praise from many guests for their size and tidiness. The rooms are described as very large and equipped with modern amenities, making them quite functional for visitors. Air conditioning, soundproof windows and comfortable beds further enhance the comfort level. Some rooms also provide nice city views or are strategically located for peace and quiet.
However, not all reviews are entirely positive. Some rooms were reported as dirty with complaints about dust and poor cleanliness standards. There are mixed feelings about the shower configuration, notably when it's in the middle of the room instead of the bathroom. Additionally, some guests found the interior style outdated and in need of modernization, mentioning issues with worn-out equipment and technical faults in the bathroom.
Despite these shortcomings, the overall feedback leans towards the positive, highlighting the convenience and size of the rooms as standout features. Those seeking spacious accommodation with essential comforts would likely find the Grand Hotel Empire a viable option, though a slight refurbishment could elevate the experience further.
The beds at the Grand Hotel Empire have garnered largely positive feedback from guests. Many guests have commented on the comfort provided by both the beds and the mattresses, mentioning that they had a good night's rest and found the bedding comfortable. The quality of pillows is also praised with some rooms offering a choice of different pillows to cater to individual preferences. The window isolation and quiet environment further complement the restful sleeping experience.
There are, however, a few negative remarks with some guests noting issues such as yellowed bedding and beds without covers. Additionally, there have been instances where the beds were not made despite room cleaning.
In summary, despite minor concerns, the overall consensus is that the Grand Hotel Empire offers comfortable and supportive beds, contributing to an enjoyable and restful stay for its guests.
The reviews for the 'Grand Hotel Empire' reveal a mixed bag in terms of cleanliness. While many guests appreciated the clean rooms, describing them as very clean, spacious and in good condition, there were numerous concerns that marred the hotel's overall sanitary reputation. Positive comments praised the hotel as clean, tidy and comfortable with good general cleanliness and well-maintained facilities.
However, several reviews pointed out significant cleanliness issues. Guests reported dusty corners, mold in bathroom joints, dirty toilets and various unclean surfaces, which detracted from their experience. Specific complaints included the presence of dust in the kettle, dirty pillowcases, visible faecal stains in toilets and even cockroaches running about in the rooms. Some bathrooms had not been cleaned properly with dirty sinks and showers that were deemed impossible to use.
Additionally, there were notes on superficial cleaning practices, poor hygiene maintenance and the presence of dark hairs in beds that were cleaned every day. Some guests mentioned that rooms had not been vacuumed for an extended period and areas under beds or other hard-to-reach spots were neglected.
Though some visitors found parts of the hotel clean and comfortable, the recurring mention of dirt and lack of proper sanitation in several areas suggest that while the hotel staff may strive to maintain a clean appearance, there is a critical need for more thorough and attentive cleaning practices to meet the expectations of all guests.
The reviews for the staff at Grand Hotel Empire paint a generally positive picture, highlighting their friendliness, dedication and helpfulness. The reception team, in particular, received notable praise for their accommodating and polite demeanor with multiple mentions of friendliness and efficient service. Check-in processes were typically smooth, marked by friendly and considerate treatment.
Throughout guests' stays, the staff were described as attentive and supportive, providing good service around the clock. Positive interactions with the reception team were frequently mentioned, emphasizing their nice and helpful nature. Even specific individuals, such as the evening receptionist, were appreciated for their friendliness.
Despite these positive comments, there were occasional critiques. Some guests noted instances where staff seemed underqualified or unhelpful and there were isolated reports of unfriendly interactions, particularly during check-out. Communication issues were also mentioned and a few guests found some staff members rude or clumsy.
Overall, the majority of guests found the staff at Grand Hotel Empire to be friendly and helpful, contributing positively to their experience at the hotel.
Grand Hotel Empire offers WiFi that has received mixed feedback from guests. On a positive note, some visitors found the Wi-Fi to be good or even perfect with several appreciating that the guest Wi-Fi worked well during their stay. Additionally, both TV and WiFi were considered satisfactory by some guests. However, others have highlighted a few issues such as an unreliable or slow connection, limited availability and weak signal strength. There were also instances where guests could only connect one device at a time or experienced no WiFi reception in their rooms. While there are positive comments about the WiFi quality, improvements may be needed to ensure a consistently reliable internet experience for all guests.
Parking at the Grand Hotel Empire appears to be a mixed experience for guests. Many reviews indicate that parking can be challenging with some guests unable to find a space upon arrival and others noting that the parking lot was sometimes filled with construction waste. The hotel offers parking options, including a courtyard and a nearby underground garage. Some guests appreciated the cheap parking available in the courtyard, while others had to resort to more expensive alternatives nearby.
Booking parking in advance seems essential due to high demand with several guests mentioning the necessity to call ahead to secure a spot. Though there is an additional cost associated with parking, some found it affordable when compared to alternatives. A new car park opposite the hotel provides an extra option for guests. Despite these offerings, some still find parking very difficult or limited and had to use the nearby expensive garage or nearby underground parking as alternatives.
Overall, while there are parking options available at the Grand Hotel Empire, potential visitors should be prepared for variability in availability and cost and may benefit from calling ahead to ensure a spot.
The 'Grand Hotel Empire' offers a largely positive experience for families despite some reviews suggesting it may not be the best choice for children. For those traveling with families, the hotel provides excellent service and is very accommodating. Families have found the location ideal and convenient with connected family rooms enhancing the overall comfort. The family room itself is described as perfect, reflecting the hotel's focus on catering to the needs of families. The hotel staff is described as friendly and committed to providing an excellent stay, making it a generally good option for family trips.
The nightlife around Grand Hotel Empire seems to be quite limited with a scarcity of nearby restaurants and bars. Guests have noted that the evenings can be noisy, particularly if windows are left open and the surrounding area feels somewhat untrustworthy with many bystanders and street activity. While the hotel itself hosts parties on its terrace, the overall environment may not be ideal for those seeking a vibrant and safe nightlife experience.
Grand Hotel Empire leaves much to be desired for those expecting the standards typically associated with a four-star rating. Many guests have expressed disappointment over the facilities and services, which do not align with what one would anticipate from a hotel of this caliber. The breakfast offerings, in particular, have been criticized for being more fitting for a one-star establishment. Cleanliness and overall value for money have also fallen short of the mark, as pointed out by numerous visitors. The common sentiment is that the hotel's amenities and design lack the quality and presentation expected of a four-star venue, making for an overall impression that leans more towards a three-star experience.
Grand Hotel Empire is highly recommended for business travelers, frequently chosen by companies for its excellent location and value for money. It offers easy access to the train station, making it convenient for those on business trips. Guests have highlighted the comfort of the beds, contributing to a restful stay. Its prime location serves both business and leisure purposes well. Despite a few areas that may lack appeal, overall, it is considered one of the best business hotels in Frankfurt, balancing quality and affordability effectively.
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Location
This strategic location is particularly praised for its accessibility for first-time visitors and business travelers alike. The hotel's central position ensures that major attractions, the historic city center and the Main Riverbank are within walking distance, enhancing the overall guest experience.
Despite its centrality, the surrounding area remains relatively quiet, providing a peaceful stay in the heart of the bustling city. For those needing to catch an early train or arrive late in the evening, the 'Grand Hotel Empire' presents an ideal overnight spot. The convenience factor is further accentuated by its closeness to the bus stations and the city's exhibition grounds.
In summary, the Grand Hotel Empire's prime location next to Frankfurt Central Station, combined with good accessibility to public transport and city highlights, earns consistent praise from its guests.
Breakfast
However, some reviews mention that the breakfast is simple and unchanging, describing it as sufficient but not special. There are also comments about limited selections, unappealing presentations and the breakfast quality not meeting expectations for a one-star category. While some guests describe the breakfast as standard, average or even disappointing, others found it satisfactory or okay.
Overall, the breakfast experience at Grand Hotel Empire can be seen as largely positive with impressive elements like the rooftop setting and a good variety of options, though it may not meet every traveler’s expectations for a luxurious offering.
Rooms
However, not all reviews are entirely positive. Some rooms were reported as dirty with complaints about dust and poor cleanliness standards. There are mixed feelings about the shower configuration, notably when it's in the middle of the room instead of the bathroom. Additionally, some guests found the interior style outdated and in need of modernization, mentioning issues with worn-out equipment and technical faults in the bathroom.
Despite these shortcomings, the overall feedback leans towards the positive, highlighting the convenience and size of the rooms as standout features. Those seeking spacious accommodation with essential comforts would likely find the Grand Hotel Empire a viable option, though a slight refurbishment could elevate the experience further.
Beds
There are, however, a few negative remarks with some guests noting issues such as yellowed bedding and beds without covers. Additionally, there have been instances where the beds were not made despite room cleaning.
In summary, despite minor concerns, the overall consensus is that the Grand Hotel Empire offers comfortable and supportive beds, contributing to an enjoyable and restful stay for its guests.
Cleanliness
However, several reviews pointed out significant cleanliness issues. Guests reported dusty corners, mold in bathroom joints, dirty toilets and various unclean surfaces, which detracted from their experience. Specific complaints included the presence of dust in the kettle, dirty pillowcases, visible faecal stains in toilets and even cockroaches running about in the rooms. Some bathrooms had not been cleaned properly with dirty sinks and showers that were deemed impossible to use.
Additionally, there were notes on superficial cleaning practices, poor hygiene maintenance and the presence of dark hairs in beds that were cleaned every day. Some guests mentioned that rooms had not been vacuumed for an extended period and areas under beds or other hard-to-reach spots were neglected.
Though some visitors found parts of the hotel clean and comfortable, the recurring mention of dirt and lack of proper sanitation in several areas suggest that while the hotel staff may strive to maintain a clean appearance, there is a critical need for more thorough and attentive cleaning practices to meet the expectations of all guests.
Staff
Throughout guests' stays, the staff were described as attentive and supportive, providing good service around the clock. Positive interactions with the reception team were frequently mentioned, emphasizing their nice and helpful nature. Even specific individuals, such as the evening receptionist, were appreciated for their friendliness.
Despite these positive comments, there were occasional critiques. Some guests noted instances where staff seemed underqualified or unhelpful and there were isolated reports of unfriendly interactions, particularly during check-out. Communication issues were also mentioned and a few guests found some staff members rude or clumsy.
Overall, the majority of guests found the staff at Grand Hotel Empire to be friendly and helpful, contributing positively to their experience at the hotel.
Wi-Fi
Parking
Booking parking in advance seems essential due to high demand with several guests mentioning the necessity to call ahead to secure a spot. Though there is an additional cost associated with parking, some found it affordable when compared to alternatives. A new car park opposite the hotel provides an extra option for guests. Despite these offerings, some still find parking very difficult or limited and had to use the nearby expensive garage or nearby underground parking as alternatives.
Overall, while there are parking options available at the Grand Hotel Empire, potential visitors should be prepared for variability in availability and cost and may benefit from calling ahead to ensure a spot.
Family
Nightlife
4 Star
Business
No, Grand Hotel Empire doesn't have any pool.
No, a spa isn't available at Grand Hotel Empire.
No, Grand Hotel Empire doesn't allow dogs.
Yes, parking facilities are available at Grand Hotel Empire.
No, Grand Hotel Empire doesn't have a gym.
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Hotel in Frankfurt am Main
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From $106
