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Summary of reviewsThe IntercityHotel Freiburg receives consistent acclaim for its prime location, adjacent to the main train station and within walking distance of Freiburg's historic old town. This central positioning enables convenient access to public transport and city attractions, making it an ideal base for travelers, whether for short stays or extended visits.
Breakfast offerings are generally well-regarded for their variety and freshness with a diverse selection that meets most guests' expectations. Despite some concerns about the high cost of breakfast, many find it a fulfilling start to their day. Dinner options, however, are limited within the hotel, though the vicinity offers numerous dining alternatives.
Room feedback is mixed, highlighting cleanliness and practicality, especially for short stays, but noting that many rooms feel outdated and could use renovation. Comfort levels are affected by issues such as inadequate soundproofing and malfunctioning air conditioning. Staff generally receive high praise for their friendliness and helpfulness, enhancing the overall guest experience despite occasional lapses.
Cleanliness standards appear somewhat inconsistent with many guests appreciating the tidy environment while others report lapses in room maintenance. The Wi-Fi service is appreciated for its reliability, although some guests face challenges with access procedures.
Parking is convenient with discounted rates, although some guests find the fees steep for longer stays. The central location offers easy access to vibrant nightlife, but also leads to occasional noise disruptions. Beds receive mixed feedback with many finding them comfortable, though some mention them being too narrow or inconsistently firm.
Business travelers find the hotel particularly suitable, thanks to its functional amenities, strategic location and efficient service. Accessibility features are well-implemented, catering to travelers with disabilities and ensuring ease of mobility throughout the hotel and city.
Overall, the IntercityHotel Freiburg is praised for its central, convenient location, friendly staff and practical facilities, making it a solid choice for both leisure and business travelers, despite some areas for improvement in room maintenance and dining options. Show more
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Hotel near Nightlife Spots
Located on Bismarckallee in Freiburg, IntercityHotel Freiburg offers good access to the city center's nightlife. Its proximity to entertainment venues makes it a convenient option.
Business Hotel
IntercityHotel Freiburg provides an ideal setting for meetings and conferences. All rooms have daylight and air conditioning. It offers meeting rooms from 20 m² to 75 m² equipped with the latest conference and presentation technology.
Hotel with Parking
This hotel provides parking for guests. Its central location near the train station makes it convenient for travelers.
Accessible Hotel
IntercityHotel Freiburg offers accessible rooms. These handicapped accessible rooms are technically equipped and offer various amenities for personal comfort, including accessible rooms with separate beds.
Dog Friendly Hotel
Room Types
Standard Double RoomBright room offering SKY satellite TV channels, a desk and a private bathroom with hairdryer.
Business Double RoomBright room offering SKY satellite TV channels, a desk and a private bathroom with hairdryer.
Located on the top floors, these quiet rooms offer air conditioning, a safe and great views of Freiburg.
Standard Twin RoomBright room offering SKY satellite TV channels, a desk and a private bathroom with hairdryer. A ticket for public transport is provided.
Business Twin RoomBright room offering SKY satellite TV channels, a desk and a private bathroom with hairdryer.
Located on the top floors, these quiet rooms offer air conditioning, a safe and great views of Freiburg.
Business Plus Double RoomThis double room has a minibar, soundproofing and satellite TV.
Guest Reviews
7.6
Good
Location
The IntercityHotel Freiburg boasts an exceptional location that consistently wins praise from its guests. Situated adjacent to the main train station, it provides unparalleled convenience for travelers, particularly those using public transportation. The proximity to both the train and bus stations makes it an ideal choice for those arriving or departing by train.
The hotel is also centrally positioned within Freiburg, offering easy access to the city's main attractions. Guests appreciate its closeness to the historic old town, making it a perfect base for exploring the city's charming streets, shops and restaurants. The central location ensures that everything is within walking distance, allowing visitors to explore on foot with ease.
Moreover, despite its proximity to transportation hubs, the hotel maintains a quiet atmosphere with well-soundproofed rooms ensuring a peaceful stay. Many guests highlight the strategic position of the hotel, not only for its ease of access to public transport but also for the convenience of visiting the city's main sights.
Overall, the IntercityHotel Freiburg is highly recommended for its prime, central and convenient location, making it a great choice for both short and extended stays in Freiburg.
Breakfast
Guests of the IntercityHotel Freiburg have generally positive remarks about the breakfast offerings, highlighting its deliciousness, variety and the freshness of items such as fresh orange juice. The breakfast buffet is often described as ample, well-presented and consistently refilled until the end of service. The selection includes a wide range of both savory and sweet options and is considered sufficient for most guests' expectations.
Numerous guests found the breakfast spread to be rich and hearty with options like scrambled eggs, bacon, fresh fruit, various cheeses, sausages and a variety of breads and pastries. The staff received praise for being friendly, attentive and maintaining good hygiene standards, further enhancing the breakfast experience.
However, concerns about the high price of the breakfast were frequently noted with many guests feeling that the cost did not match the quality or variety offered. Prices around 19-22 euros per person were considered steep by many, especially when alternative, more affordable options were available nearby.
Despite these pricing concerns, the overall sentiment remained positive with many guests stating that the breakfast met or exceeded their expectations, adding value to their stay at the hotel. The convenient location of the hotel, right next to the train station and within a short walk to the old part of the city, complemented the satisfaction derived from the breakfast experience.
Dinner
The dinner experience at IntercityHotel Freiburg has room for improvement. While there are many dining options within walking distance, including vegetarian and vegan restaurants, the hotel's own dining amenities are limited. The restaurant primarily serves breakfast and the bar area is closed, offering no possibility for a cozy evening drink. Guests have noted that the lunch packet, although available, must be paid for separately and is not included in the price. Additionally, redeeming dining vouchers has proven to be problematic. For those looking for more variety, nearby fast food options are also available.
Rooms
The IntercityHotel Freiburg presents a mixed bag of experiences for its guests. The rooms, although clean and functional, tend to be on the smaller side and are described by many as outdated and in need of renovation. Practicality is a common theme with rooms being well-equipped for short stays and many guests appreciating the quiet, especially given the hotel's central location near the train station. However, issues such as inadequate soundproofing, malfunctioning air conditioning and an overall worn feel detract from the overall comfort.
While the bathrooms are generally clean, they are often small and could benefit from modern updates. Some rooms suffer from poor ventilation, leading to stuffiness and discomfort during warmer days. Furthermore, there were occasional complaints about cleanliness with some rooms not being thoroughly maintained throughout guests' stays.
Despite these drawbacks, many visitors found the room layouts pleasant with good storage options and amenities like minibars and air conditioning when functional. The soundproofing generally received mixed reviews, though the quiet rooms were a highlight for many. Guest service quality varied, but the friendly and helpful staff at reception often enhanced the overall experience.
Overall, IntercityHotel Freiburg is seen as a practical choice for those looking for clean and adequately equipped rooms in a central location, though potential guests should be mindful of the dated decor and occasional maintenance issues.
Beds
IntercityHotel Freiburg offers beds that receive mixed reviews from guests. On the positive side, numerous reviews highlight the comfort of the beds, noting they are very comfortable, which is good for a restful night's sleep. Some guests specifically mention comfortable mattresses and good pillows. Certain reviews also praise the beds for being spacious and well-sized, perfect for solo travelers.
However, there are several critical mentions regarding the beds. Some guests find the beds to be too narrow or very small, which could be an issue for those who prefer more space. Others find the mattresses to be either too hard or too soft, impacting sleep quality. Issues such as thin blankets and pillows, as well as complaints about bed linen being worn or stained, also arise.
Despite some guests finding the beds overly firm or uncomfortable, there are still a good number who appreciate the overall comfort and quality of bedding provided.
Cleanliness
IntercityHotel Freiburg has garnered a mixed response concerning cleanliness with numerous guests highlighting both positive and negative aspects. Many reviews consistently praise the hotel's rooms for being clean, tidy and functional. Guests have appreciated the overall cleanliness, noting that rooms are often very clean and the hotel maintains a pleasant environment. The cleanliness of the bathrooms frequently received positive feedback as well.
However, some guests have reported issues indicating inconsistency in the hotel's cleaning standards. Complaints include rooms not being adequately cleaned at the time of check-in, bathrooms with visible mold, outdated facilities and sanitary installations requiring maintenance. There were instances of unpleasant smells, dirty carpets and inadequate cleaning evident in common areas. Specific complaints also mentioned bed linen with stains and hairs and superficial cleaning efforts with dirt visible in the grooves of sliding doors and shower edges.
In summary, while many guests find IntercityHotel Freiburg to be quite clean and well-maintained, the hotel’s cleaning services appear to be inconsistent with notable room for improvement in overall hygiene and maintenance standards.
Staff
The staff at IntercityHotel Freiburg generally earn high praise for their friendliness and helpfulness. Many guests commend the reception team for being particularly welcoming, attentive and efficient during check-in and check-out processes. Front desk personnel are frequently described as accommodating and responsive to the needs of guests, often resolving issues like overbooking and miscellaneous requests with professionalism and courtesy.
Guests consistently highlight the exceptionally friendly demeanor of the staff, noting their attentiveness both at reception and during breakfast service. The overall positive attitude and willingness to assist of the hotel staff make a strong impression on visitors with several remarks about their polite and pleasant nature.
However, some reviews indicate occasional lapses in friendliness and motivation among certain staff members. A few guests mention encounters with unfriendly or unaccommodating personnel and sporadic issues with noise from cleaning staff in the mornings. Despite these isolated instances, the majority of feedback suggests that the staff at IntercityHotel Freiburg are a major contributor to a pleasant and satisfying stay.
Wi-Fi
At the IntercityHotel Freiburg, guest experiences with the Wi-Fi seem to vary widely. On the brighter side, many guests have reported that the Wi-Fi was very good, describing it as super reliable and of good quality. Positive remarks highlight that the WLAN works well with some guests even mentioning specific benefits such as good TV streaming capabilities.
However, accessing the Wi-Fi may not be straightforward for everyone. Some guests pointed out an elaborate process required to join a loyalty club before they could use the internet, which included receiving a limited voucher redeemable through a beverage vending machine. There were also mentions of issues with Wi-Fi signal and speed with a few guests finding it almost impossible to log in or experiencing unsatisfactory speeds when connected.
Overall, while many guests have enjoyed a solid Wi-Fi experience at IntercityHotel Freiburg, others have encountered hurdles that affected their ability to connect and use the internet efficiently.
Parking
IntercityHotel Freiburg offers various parking options that many guests mention as a convenience. While not free, the hotel provides discounted parking rates and there are several options nearby, including parking garages that are directly connected to the hotel. Guests appreciated the easy accessibility from the hotel elevators and the secure parking available.
The underground parking garage is highly praised for its direct access to the hotel and the availability of sufficient parking spaces. Additionally, the hotel's discount vouchers and reduced parking fees are appreciated, making it more affordable than typical city parking rates. For those traveling by car, the parking is described as good and convenient, contributing to a positive overall experience.
However, some guests found the parking fees to be on the expensive side, noting that the costs can add up, especially for longer stays. Despite this, the convenience and ease of parking were recurring positive comments, along with the affordability provided by the discounted rates.
Nightlife
IntercityHotel Freiburg boasts a prime location in the city center, surrounded by numerous restaurants that remain open late, perfect for those looking to enjoy the local dining scene. The hotel's proximity to vibrant nightlife ensures guests have easy access to the city's lively evening entertainment. However, the central location comes with its share of drawbacks; the area is extremely noisy, especially due to the nearby train station and the bustling nightlife. Guests have reported loud noises at night, including revelers in the street and loud taxi drivers, making it hard to open windows or enjoy a peaceful night's sleep. Additionally, police and emergency service incidents can contribute to the overall noise levels.
Business
IntercityHotel Freiburg is evidently tailored for business travelers, offering a range of amenities and services that cater specifically to their needs. Guests frequently note its suitability for short business trips with facilities such as a business center, desks and chairs that support professional activities. The rooms are described as functional, clean and equipped with sufficient amenities, making them ideal for brief stays.
The hotel's efficient and courteous staff, along with services that are both practical and reliable, enhance the overall experience. Sophisticated furnishings and sound isolation contribute to a quiet and conducive work environment. Business travelers can also benefit from the hotel's strategic location with easy access to transit and short distances within the city, facilitating hassle-free movement.
Moreover, the price-performance ratio is consistently praised, offering exemplary Wi-Fi for office work and sometimes even free upgrades to business rooms. Proximity to the train station is another significant advantage, making it convenient for guests who need to travel or meet business partners. Overall, IntercityHotel Freiburg stands out for its practicality and reliability, making it a favored choice for business travelers.
Accessible
IntercityHotel Freiburg stands out for its impressive accessibility features, making it a convenient choice for travelers with disabilities. Its central location right next to the train station provides direct access to platforms and public transportation. The hotel's proximity to trams, bus stops and the city center, all within walking distance, enhances mobility for all guests.
Functional and accessible rooms cater to guests with minor mobility restrictions, including wheelchair-accessible and barrier-free options. Although some guests noted the rooms were a bit small for those with limited mobility, the general functionality and ease of access were appreciated.
The hotel provides an efficient and organized service, ensuring a smooth check-in process and easy accessibility by car and public transportation. The inclusion of a public transport card and a detailed network map further simplifies travel around the city.
Despite a minor point regarding soundproofing, the overall accessibility features, combined with a central location and helpful staff, make IntercityHotel Freiburg an excellent choice for travelers with disabilities.
No, IntercityHotel Freiburg doesn't have any pool.
No, a spa isn't available at IntercityHotel Freiburg.
Yes, IntercityHotel Freiburg welcomes dogs.
Yes, parking facilities are available at IntercityHotel Freiburg.