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Summary of reviewsBistro Lotte, situated at the edge of Frome, Somerset, holds an excellent location that appeals to many guests. The proximity to both the town center and attractions like Longleat, coupled with the ease of parking, makes it an ideal base for exploring the area. Its central yet tranquil setting, complemented by stylish decor and comfortable accommodations, ensures a delightful stay with a charming ambience. The friendly and exceptional staff further enhance the welcoming atmosphere, contributing significantly to the positive experiences of visitors.
Guests highly commend the breakfast at Bistro Lotte, often described as lovely and delicious with fresh French continental options such as croissants and quality coffee. Despite some minor drawbacks with the variety and service time, the breakfast is generally well-received as a perfect start to the day.
The dining experiences at Bistro Lotte also receive high praise with guests highlighting the fantastic atmosphere and delicious food served for both lunch and dinner. The quality and variety of meals, including specific dishes like steak and vegetarian options, coupled with attentive and accommodating service, make dining at the bistro a treat. The reasonable portions and versatile menu, including a children’s menu, add to the positive dining experience.
The rooms at Bistro Lotte are frequently noted for their cleanliness, stylish French decor and comfort. Despite some reports of street noise and room size variations, the majority of guests find their stay pleasant and restful, thanks to the immaculate cleanliness and comfortable bedding. Bathrooms are well-maintained with excellent facilities, contributing to the overall sense of comfort and convenience.
The cleanliness of the hotel is consistently highlighted with guests appreciating the spotless environment and thoughtful details. The attentive and knowledgeable staff play a key role in maintaining high hygiene standards, enhancing the overall guest experience with their friendly and efficient service.
However, the WiFi service at Bistro Lotte has been a consistent point of concern with many guests experiencing connectivity issues and poor signal strength. Similarly, parking can present challenges due to limited and sometimes restricted on-street options, requiring advance planning and flexibility.
Despite these minor issues, the beds at Bistro Lotte are universally praised for their exceptional comfort and quality, contributing significantly to a restful night’s sleep. The combination of comfort, cleanliness and excellent service makes Bistro Lotte a highly recommended choice for travelers seeking a cozy and delightful experience in Frome. Show more
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Small Bed & Breakfast
A much-loved boutique hotel and all-day French bistro, Bistro Lotte is the perfect base to explore Frome. It is situated a stone's throw from the independent shops and cafés on Catherine Hill in Frome's artisan quarter. It offers luxurious Super-King size en-suite guest bedrooms or spacious family suites, homed in a beautiful Edwardian townhouse.
3-Star Bed & Breakfast
Bistro Lotte provides 3-star accommodations in Frome, situated within 7 km of Longleat Safari Park. It is praised for its fantastic shower, comfortable bed, and high cleanliness standards. Its location is ideal for exploring the shops in Frome.
Bed & Breakfast with Parking
Bed & Breakfast where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes
Does the hotel accept domestic bookings only? Yes
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Sawdays safe cgarter
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Has the hotel closed during the pandemic? Yes Reopening Date: Unknown
Double or Twin RoomProviding free toiletries, this twin/double room includes a private bathroom with a walk-in shower and a hairdryer. This twin/double room features soundproof walls, a tea and coffee maker, flat-screen TV, as well as wine/champagne for guests.
Double or Twin RoomFeaturing free toiletries, this twin/double room includes a private bathroom with a walk-in shower and a hairdryer. This twin/double room has soundproof walls, a tea and coffee maker, flat-screen TV, as well as wine/champagne for guests.
King Double or Twin RoomFeaturing free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. This double room has soundproof walls, a tea and coffee maker, flat-screen TV, as well as wine/champagne for guests. The unit has 1 bed.
Double or Twin RoomFeaturing free toiletries, this twin/double room includes a private bathroom with a walk-in shower and a hairdryer. This twin/double room has soundproof walls, a tea and coffee maker, flat-screen TV, as well as wine/champagne for guests.
Double or Twin RoomFeaturing free toiletries, this twin/double room includes a private bathroom with a walk-in shower and a hairdryer. This twin/double room has soundproof walls, a tea and coffee maker, flat-screen TV, as well as wine/champagne for guests.
King Double RoomFeaturing free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. This double room has soundproof walls, a tea and coffee maker, flat-screen TV, as well as wine/champagne for guests. The unit has 1 bed.
King Double RoomFeaturing free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. This double room has soundproof walls, a tea and coffee maker, flat-screen TV, as well as wine/champagne for guests. The unit has 1 bed.
Deluxe Family SuiteFeaturing free toiletries, this family room includes a private bathroom with a walk-in shower and a hairdryer. This family room has soundproof walls, a tea and coffee maker, flat-screen TV, as well as wine/champagne for guests. The unit has 3 beds.
King Double RoomOffering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. This double room has soundproof walls, a tea and coffee maker, flat-screen TV, as well as wine/champagne for guests. The unit has 1 bed.
Deluxe Family SuiteOffering free toiletries, this family room includes a private bathroom with a walk-in shower and a hairdryer. This family room has soundproof walls, a tea and coffee maker, flat-screen TV, as well as wine/champagne for guests. The unit has 3 beds.
Guest Reviews
8.9
Excellent
Location
Bistro Lotte boasts an excellent location on the edge of Frome, making it an ideal base for exploring both the town and the surrounding Somerset area. Guests consistently praised the hotel's central position, which is just a short walk from the town's center and close to local shops and amenities. Its location is perfect not only for shopping and sightseeing in Frome but also for venturing to nearby attractions like Longleat.
The hotel itself is situated at the top of Catherine Street, offering a tranquil yet central setting. This proximity to the heart of Frome means it's easy to access parking and navigate the town, making it convenient for guests. The ambience of Bistro Lotte is noted to be delightful with a lovely atmosphere that enhances the overall experience. The stylish decor and comfortable accommodations further add to its charm.
Guests also appreciated the friendly and exceptional staff, who contribute significantly to the welcoming atmosphere. The cleanliness and spaciousness of the rooms were highlighted as notable benefits, ensuring a comfortable stay. While some reviews mentioned occasional noise from the main road, this did not detract significantly from the overwhelmingly positive feedback regarding the hotel's prime location.
All in all, Bistro Lotte stands out for its superb location, excellent amenities and the perfect blend of comfort and style, making it a fantastic choice for anyone looking to explore Frome and the surrounding areas.
Breakfast
Breakfast at Bistro Lotte generally receives high praise from guests, often described as lovely, delicious and excellent in quality. Many appreciated the fresh, genuine French continental options, including delightful croissants, pastries and quality coffee. The attention to well-presented dishes and friendly, accommodating staff further enhanced the dining experience.
However, there were some limitations. A few guests mentioned the breakfast menu could be slightly monotonous during longer stays and would benefit from more cooked options. The 9am start time for breakfast was inconvenient for those with early schedules and some guests reported longer wait times for their meals.
Despite these minor drawbacks, the overall impression of breakfast at Bistro Lotte remains very favorable with many guests finding it a perfect start to their day, complemented by the excellent location and beautiful presentation.
Dinner
Bistro Lotte, located conveniently close to Longleat in Frome, has received overwhelmingly positive feedback from guests, particularly for its dining experiences. The atmosphere in the restaurant is often described as lovely and fantastic, providing a warm and inviting setting for dinner. The food has garnered high praise, frequently mentioned as delicious, superb and fabulous with specific remarks on the excellence of certain dishes, including steak and vegetarian options.
Guests have consistently noted the high quality of both the meals and the service. The staff are commended for their attentiveness and effort to accommodate guests, even those without reservations. The restaurant also boasts air-conditioning, adding to the comfort of the dining experience.
Many reviewers have highlighted the bistro's versatility, serving wonderful lunches and dinners and offering a tasty children's menu. The portions are described as generous and the overall value is deemed reasonable. Both the restaurant and the bar have been cited as excellent, enhancing the overall dining experience.
Even minor details, such as the bistro's suitability for different dietary preferences and its exceptional breakfast, contribute to the positive feedback. The consensus among guests is clear: whether for a casual meal or a special evening, dining at Bistro Lotte is a treat not to be missed.
Rooms
Nestled in the heart of Frome, Bistro Lotte offers a charming stay characterized by comfort, cleanliness and tasteful decor. The rooms are frequently praised for their spotlessness with guests noting they are always very clean and tidy. Many are beautifully decorated, blending a stylish French theme with modern comforts. Beds across the board receive high marks for being incredibly comfortable, ensuring a restful night's sleep.
Room sizes vary with some guests enjoying spacious accommodations, especially in family rooms, while a few mention that certain rooms felt a bit small but still maintained a high level of comfort. Despite some reports of street noise and warmth in specific rooms, the majority of stays are highlighted as quiet and pleasant.
Bathrooms are noted to be very clean and equipped with excellent facilities and lush products. Showers are often described as great, reinforcing the general sense of well-maintained amenities throughout the hotel. The bistro below adds an extra layer of charm and convenience, enhancing the overall guest experience.
In summary, Bistro Lotte impresses with its combination of elegant French decor, cleanliness and comfort, making it a cozy retreat for both families and solo travelers alike.
Beds
The beds at Bistro Lotte receive high praise from guests for their exceptional comfort and size. Described as very comfortable, super comfy and the most comfortable ever, the beds offer a luxurious sleeping experience. The super king-size beds are notably large, providing ample space for relaxation. Guests appreciate the quality bed linen and pillows, enhancing the overall comfort. Rooms are noted for being clean, stylish and spacious, adding to the pleasant stay. Additionally, the excellent shower facilities complement the comfortable beds, making for an all-around delightful experience. Families will find the availability of proper single beds in family rooms satisfactory. In summary, reviews highlight the beds at Bistro Lotte as a standout feature, ensuring guests a restful and comfortable night’s sleep.
Cleanliness
Bistro Lotte consistently impresses guests with its outstanding cleanliness and attention to detail. Visitors frequently describe their rooms as very clean, immaculate and spotless. Notably, the bathrooms are often highlighted for being immaculate and well-appointed, underscoring the hotel's commitment to maintaining high hygiene standards. Comfortable and clean rooms with soft, quality bedding and comfortable beds are recurrent themes in the reviews, making for a cozy and restful stay.
Guests appreciate not just the cleanliness, but also the stylish and homely atmosphere of the rooms, often noting the lovely decorations and thoughtful details. The hotel’s staff receives high praise for their attentiveness and knowledge, contributing to a welcoming environment. Despite a few minor mentions of carpets needing more thorough cleaning, the overall sentiment points to exceptional cleanliness standards throughout the hotel.
Additionally, the Bistro itself is deemed beautiful with many guests enjoying excellent meals during their stay. The combination of a spotless environment, comfortable accommodations and friendly, efficient staff makes Bistro Lotte a highly recommended choice for travelers seeking a clean and comfortable experience.
Staff
At Bistro Lotte, the staff consistently impresses guests with their warm and welcoming demeanor. From the moment of checking in, visitors are greeted with friendliness and hospitality that make them feel right at home. Multiple mentions highlight how the staff go above and beyond to accommodate the needs of their guests, showing an admirable dedication to service.
The staff's amiability extends to all times of the day with consistent reports of friendly and helpful interactions both during breakfast and dinner. Their helpful nature is a recurrent theme, ensuring that guests receive attentive support throughout their stay. The owner and team are praised for their welcoming personalities, adding a personal touch that elevates the experience.
Guests appreciate the efficient and informative service provided by staff members with specific mentions of team members being not only friendly but also patient and good-humored. This positive attitude contributes to a lovely atmosphere that enhances the overall stay at the hotel.
Additionally, the staff’s proficiency and eagerness to assist do not go unnoticed. Well-trained and approachable, every team member appears to contribute to a seamless and enjoyable visit. While a minor point was raised about polite but less friendly interactions by some staff, the overwhelming majority of reviews reflect a high standard of service.
Overall, Bistro Lotte’s staff strikes a commendable balance of professionalism and warmth, making guests’ stays both comfortable and delightful.
Wi-Fi
The WiFi situation at Bistro Lotte has left several guests dissatisfied. Many encountered difficulties connecting to the WiFi with some experiencing no connection at all throughout their stay. The signal strength was described as very poor or inconsistent, making it challenging to use internet services effectively. Despite some efforts to offer solutions like a booster or communicating about external issues like storms or service disruptions, the connectivity issues persisted, causing frustration among guests. Additionally, the lack of clear instructions or details for WiFi access compounded the problem, as some guests mentioned not finding the WiFi password in their rooms. Overall, while there were occasional successful connections, the hotel's WiFi service has been a consistent point of concern for visitors.
Parking
Bistro Lotte, a charming hotel, has garnered mixed feedback regarding its parking arrangement. On the positive side, numerous guests appreciated the proximity of available parking, typically a short walk from the property. Some found it easy to find good street parking nearby and there are a few designated spots just up the road, which some visitors found to be a convenient bonus. For those who did manage to secure a spot, the parking was generally described as good and not an issue. Additionally, free on-street parking was a notable benefit for some guests.
However, others encountered challenges with the parking situation. Several guests reported difficulties due to limited and sometimes restricted on-street parking available in the area. The lack of nearby, long-stay parking and the need to move the car early the following morning were noted inconveniences. Some reviewers highlighted the importance of advance planning, pointing out that the hotel’s few allocated spaces operate on a first-come, first-served basis. Moreover, some suggested that more detailed information about parking arrangements would be beneficial.
Overall, while parking at Bistro Lotte can be managed with some planning, it may present a challenge for those unprepared for its limitations, particularly in a town known for scarce parking options.
3 Star
Bistro Lotte offers an adequate lodging experience with some room for improvement. Guests noted that the breakfast was very good despite the lack of a cooked option, leaning more towards a continental style. The rooms, while clean and neatly arranged, were often described as smaller than expected and had some temperature control issues, either being too hot during a heatwave or too cold on other occasions. Practical details, such as the lack of hooks for coats and no hair dryer, caused minor inconveniences, though these were mostly manageable with a bit of improvisation.
The character of the building with its steep stairs may pose a challenge for those carrying heavy luggage, necessitating a reasonable level of fitness. Noise at night, due to inadequate window insulation, was another downside, potentially disrupting a good night's sleep. Additionally, parking in the vicinity proved to be somewhat difficult, which could be off-putting for those traveling by car.
Overall, Bistro Lotte seems to deliver a basic but satisfactory stay with certain areas needing attention to enhance guest comfort and satisfaction.
No, Bistro Lotte doesn't have any pool.
No, a spa isn't available at Bistro Lotte.
No, Bistro Lotte doesn't allow dogs.
Yes, parking facilities are available at Bistro Lotte.