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Pestana Village Garden Hotel

Funchal , Estrada Monumental 194 (Show on Map)

8.4

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsNestled in the heart of Funchal on the picturesque island of Madeira, the Pestana Village Garden Hotel is greatly praised for its superb location. Guests appreciate the hotel's balance of tranquility and accessibility with easy access to the town center, the marina and the beach, all within a 10 to 20-minute walk. The hotel's stunning gardens create a serene environment, making it a perfect sanctuary away from the city's hustle and bustle, yet convenient for exploring various city amenities and restaurants.

The hotel's breakfast offerings receive high commendations for their variety and quality. An extensive buffet selection includes fruits, juices, pastries and traditional breakfast items, making for a hearty and satisfying meal. The clean and organized breakfast setting, coupled with friendly staff, enhances the overall dining experience. While dinner reviews are mixed with some expressing concerns about menu repetitiveness and the quality of some dishes, the variety and service are often highlighted positively.

Rooms at the Pestana Village Garden Hotel are frequently praised for their spaciousness, comfort and cleanliness. Guests enjoy large rooms with sizable balconies, well-equipped kitchenettes and ample storage. Although some rooms are described as dated, they are consistently noted to be clean, quiet and comfortable, contributing to a restful stay.

Cleanliness is a standout feature at the hotel with rooms and common areas maintained to a high standard, despite some occasional lapses. The well-kept gardens and spotless swimming pools further enhance the hotel’s homely and comfortable atmosphere.

The exceptional friendliness and helpfulness of the hotel staff are repeatedly praised. Guests commend the professional and accommodating demeanor of employees with specific staff members often mentioned for their outstanding service and attention to detail. The warm, cheerful nature of the team significantly enhances the overall guest experience.

The hotel's swimming pools are highlighted for their spaciousness, cleanliness and beautiful design, set within lush, landscaped gardens. Although some guests found the pools slightly cold and suggested improvements for the indoor pool, the general consensus is that the pool facilities are well-maintained and relaxing.

Parking at the hotel is convenient, although it comes at an additional cost. Guests appreciate the ample parking space, especially for those renting cars, though the lack of electric vehicle charging stations is noted.

The beds are widely regarded as very comfortable with many guests praising their size and quality of the bedding, albeit with occasional remarks about the varying comfort of the mattresses.

Overall, while some reviews mention that the hotel’s facilities and services do not fully align with a four-star rating, the Pestana Village Garden Hotel provides a comfortable and pleasant stay. Its prime location, beautiful gardens, cleanliness and excellent staff service make it a highly recommended choice for visitors to Funchal.
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Hotel Taking Steps Towards Sustainability

As a Pestana property, this aparthotel is covered by the group's PLANET GUEST sustainability program. All Pestana hotels in Madeira have achieved Green Key certification, demonstrating their implementation of good environmental practices.

Hotel for Honeymoon

Offering comfortable and elegant accommodation, this hotel in Funchal is nothing short of ideal for the most relaxing and romantic honeymoon getaway.

Dog Friendly Hotel

This aparthotel is included in the list of dog-friendly accommodations provided and is mentioned in external searches as dog-friendly. Specific details about dog-related amenities are not available for a detailed ranking.

Hotel with Free Wi-Fi

Pestana Village Garden Hotel provides free Wi-Fi access for all guests. This aparthotel ensures you can stay connected during your stay.

Luxury Hotel

Hotel near The Beach

Romantic Hotel

Hotel with Swimming Pool

Outdoor Pool

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Room Types

Studio Looking out on to the hotel's gardens.

Superior Studio The fully equipped kitchenette has a stovetop, a refrigerator and kitchenware. This studio is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony.

Superior Family Room The suite has 1 bedroom and 1 bathroom with a hairdryer and free toiletries. The kitchenette features a stovetop, a refrigerator and kitchenware. This suite features soundproof walls, a seating area, a flat-screen TV with cable channels and a balcony. The unit has 1 bed.

Superior Studio (2 Adults + 1 child) The well-equipped kitchenette features a stovetop, a refrigerator and kitchenware. This studio includes a flat-screen TV with cable channels, a private bathroom as well as a balcony.

Superior Family Room (2 Adults + 2 Children) Meals can be prepared in the kitchenette, which comes with a stovetop, a refrigerator and kitchenware. A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are featured in this spacious family room.

Superior Triple Family Room In the kitchenette, guests will find a stovetop, a refrigerator and kitchenware. A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are offered in this spacious family room.

Superior Triple Studio The fully equipped kitchenette has a stovetop, a refrigerator and kitchenware. This studio is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony.

About Pestana Village Garden Hotel

License: 3979

Guest Reviews

8.4

Very Good

Location

Nestled in the heart of Funchal on the picturesque island of Madeira, the Pestana Village Garden Hotel boasts a prime location that's highly praised by guests. Its geographic setting offers the perfect balance between tranquility and accessibility, being just a 10 to 20-minute walk from the town center, the marina and the beach, making it ideal for exploring the city and its surroundings on foot.

The hotel's magnificent gardens create a serene, floral environment that guests find captivating. This beautiful park-like setting provides a peaceful retreat away from the city's bustle without compromising on convenience. The proximity to both the Old Funchal area and the modern Lido district ensures that all parts of the city are within easy reach.

Reviewers consistently highlight the hotel's excellent and unique location, which is conveniently positioned for accessing various amenities, including numerous good restaurants and direct sea access. The staff's friendliness, coupled with the well-maintained gardens, pool area and comfortable accommodations, contribute to a delightful stay.

Overall, the Pestana Village Garden Hotel is lauded for being an ideally located sanctuary that combines natural beauty with urban convenience, making it a highly recommended choice for visitors to Funchal.

Breakfast

Pestana Village Garden Hotel receives high praise for its breakfast offerings, which are described as varied, abundant and of good quality. Guests often highlight the extensive selection available at the buffet, including an excellent range of fruits, juices, pastries and more traditional breakfast items. The breakfast is noted for being hearty, well-organized and served in a clean environment with some guests appreciating the inclusion of sparkling wine. Despite a few mentions of repetitiveness and a desire for more variety, most reviews focus on the positive aspects, detailing the breakfast as very tasty, complete and satisfying. The friendly staff and the enjoyable atmosphere, complemented by the hotel's garden and pools, add to a pleasant dining experience. Overall, the breakfast at Pestana Village Garden Hotel is highly rated for its variety and quality, making it a significant highlight for many guests.

Dinner

Dinner at the Pestana Village Garden Hotel garners mixed reviews from guests, highlighting both positive and negative aspects of the dining experience. On a positive note, the dinner buffet is frequently praised for its variety and the delicious quality of local fruits and vegetables. Some guests found the buffet to be excellent with a good variety of tasty dishes that were quickly replenished. The staff received high marks for their fantastic service during meal times. Additionally, dining options at other Pestana hotels as part of the half-board package provided varied and good quality food, contributing to an overall satisfactory experience.

However, there are several concerns raised by guests. The dinner menu is often described as limited and repetitive with some noting the boredom and regular quality of the buffet. The absence of vegan options and meat variety were particularly highlighted. Many reviews mention that the quality of food did not meet the expectations set by the exceptional hotel complex. It was also noted that some of the food was not well-prepared and served lukewarm. Guests expressed dissatisfaction with having to pay for water at the table and the overall standard of the dinner buffet not matching up to the rest of the hotel's offerings.

Lastly, while there were some nice dishes and the appearance of the food was appealing, it often lacked taste, resulting in an underwhelming dining experience for several guests. The buffet dinner's timing and occasional closure of specific restaurants like the BBQ/Grill also contributed to some disappointment. Despite these drawbacks, the breakfast and dinners at other restaurants within the hotel were noted as being very good with some guests rating them at a five-star level.

Rooms

The rooms at Pestana Village Garden Hotel are frequently praised for their spaciousness, comfort and ample storage. Guests appreciate the large room sizes, which often include sizeable balconies with beautiful sea views. Cleanliness is a common highlight with many rooms being cleaned daily and maintaining functional and tidy setups. The hotel rooms come equipped with kitchenettes, adding convenience and the studio apartments in particular are noted for being well-equipped.

Comfort is another strong point with guests mentioning the comfortable beds and pleasant sitting areas on the terraces. The bathrooms are generally spacious, although there are mentions of them needing renovation. Despite some rooms being described as dated, they are still considered comfortable and clean.

Visitors value the quietness of the rooms, adding to a restful stay. Rooms with scenic views, whether of the sea, Funchal or the surrounding gardens, add to the overall appeal. Some guests noted that specific maintenance and updates would enhance the room experience further, but overall, the spaciousness and comfort of the rooms at Pestana Village Garden Hotel leave a positive impression.

Beds

The beds at Pestana Village Garden Hotel have received numerous positive remarks from guests. Many highlighted the comfort of the beds, often describing them as super comfortable and featuring good firm mattresses. The size of the beds has also been appreciated with several mentioning they are very wide and huge. Guests also noted the high quality of the bedding, which added to their overall comfort during their stay. However, there were a few mixed reviews about the mattresses; some guests found them to be very soft and ideal for a good night's sleep, while others mentioned experiencing discomfort due to old, hard or unstable mattresses. Despite these occasional issues, the general consensus is that the beds contribute significantly to a restful and enjoyable stay at the hotel.

Cleanliness

The Pestana Village Garden Hotel is notably distinguished for its cleanliness, receiving numerous positive mentions regarding this aspect. The rooms and common areas are consistently described as spotless, tidy and free from foreign odors. Impeccable cleanliness extends even to the hotel’s swimming pool. Guests repeatedly highlight the well-maintained green and colorful premises, contributing to a comfortable and homely environment. Despite some criticisms over its outdated style and the need for renovation, especially in some rooms, the dedication to maintaining a high level of cleanliness and the attentive staff are highly appreciated. However, isolated comments indicate occasional lapses in housekeeping standards, such as dusty arrivals and room cleaning needing improvement. Overall, the establishment maintains a strong reputation for cleanliness and well-kept facilities with room for modern updates.

Staff

The staff at Pestana Village Garden Hotel consistently receive high praise for their exceptional friendliness and helpfulness. Guests commend the accommodating and professional demeanor of the employees, noting the warm smiles and welcoming atmosphere from the moment they arrive. Many reviews highlight specific staff members, such as Fabio, Jaoe Paulo and Manuel, for their outstanding service and attention to detail. The team is described as dedicated, cheerful and always ready to provide useful advice for local visits. Their polite and attentive nature, along with responsiveness and kindness, significantly enhance the overall guest experience. Whether it’s at the reception, the pool bar or during early morning interactions, the staff's charm and hard work make a lasting impression, contributing to a pleasant and memorable stay.

Pool

The Pestana Village Garden Hotel boasts a selection of large and well-designed swimming pools set in beautifully landscaped gardens. Many reviews highlight the spacious and clean pools, which offer a serene environment perfect for relaxation. The outdoor pools are particularly praised for their beauty and the ample availability of sunbeds, ensuring guests don’t struggle to find a spot to relax. The tranquil pool areas are complemented by the option to dine outdoors, adding to the leisurely atmosphere. While some guests mentioned the pools could be on the colder side and suggested better maintenance for the indoor pool, the overall impression is one of well-maintained and lovely swimming facilities suitable for both adults and children. The lush garden surroundings provide a picturesque backdrop, enhancing the calm and inviting ambiance of the hotel’s pool area.

Parking

The Pestana Village Garden Hotel offers on-site parking, although at an additional cost. Guests have highlighted the convenience of being able to park directly at the hotel, especially given its strategic location close to main roads, making it ideal for those who rent a car. The ample parking availability has been appreciated, though it is worth noting that spaces are limited and come with daily fees, cited as either €7.50 or 15 euros per day. Despite the charges, the ease of parking within the hotel's premises is seen as a valuable feature. However, the absence of electric vehicle charging stations was mentioned as a downside by some visitors.

4 Star

The Pestana Village Garden Hotel, though positioned as a four-star establishment, has received mixed feedback from guests regarding its rating. Multiple guests mention that the hotel's facilities and services do not live up to the four-star standard with some noting that it falls short compared to similar hotels. Despite this, the hotel is noted to be aging yet still comfortable, providing a reasonably pleasant stay. Positively, its location is frequently highlighted as one of the best aspects, offering convenient access to local attractions.

Yes, Pestana Village Garden Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Pestana Village Garden Hotel.

Yes, Pestana Village Garden Hotel welcomes dogs.

Yes, parking facilities are available at Pestana Village Garden Hotel.

Yes, Pestana Village Garden Hotel has a gym.

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