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Summary of reviewsHotel Les Arcades in Geneva garners positive reviews for several key aspects, making it a highly recommended choice for both short and long-term stays. Its prime location directly opposite the Cornavin Train Station offers unparalleled connectivity for local and international travel, including easy access to Geneva Airport. Guests appreciate the hotel's proximity to key attractions such as Lake Geneva and the Old City, as well as its close vicinity to numerous restaurants, bars and shops, all within walking distance. Despite its vibrant central locale, the hotel remains a quiet retreat, making it ideal for a peaceful stay amidst the city's hustle and bustle.
The breakfast service receives generally favorable comments, praised for its substantial and delicious offerings, including fresh fruits, cold cuts, cheese, pastries and gluten-free bread on request. While some guests mention the need for variety and improved quality, the friendly and attentive staff enhance the breakfast experience, ensuring a pleasant start to the day.
Hotel Les Arcades' rooms are often highlighted for their spaciousness, cleanliness and comfort. Guests appreciate the modern amenities in the renovated rooms and the daily housekeeping service, ensuring a tidy and inviting environment. Although there are mentions of dated furnishings and the lack of air conditioning, the overall consensus is that the rooms are cozy and functional, providing good value for money.
Cleanliness is a standout feature with both the rooms and common areas maintained to high standards. The diligent housekeeping staff ensure a spotless and orderly environment, contributing to the hotel's comfortable and inviting atmosphere.
The staff at Hotel Les Arcades significantly contribute to the hotel's positive reputation. Known for their warmth, attentiveness and multilingual abilities, they go above and beyond to ensure guests feel welcome and well-cared for, enhancing the overall experience with their exceptional customer service.
Guests report mixed experiences with the free WiFi, though many find it fast, reliable and satisfactory for their needs. The parking arrangements receive praise for convenience with the hotel offering discounted rates for nearby secure public parking, making it easy for those traveling by car.
The surrounding nightlife is another positive aspect with numerous dining and entertainment options nearby. While occasional street noise is mentioned, the vibrant locale offers ample opportunities for evening enjoyment.
Beds at the hotel are generally described as very comfortable, providing a quality sleep experience with soft, pleasant bedding, though a few guests find the mattresses too soft for their liking.
Finally, Hotel Les Arcades is noted for being dog-friendly, welcoming pets and providing a convenient, safe area for leisurely walks with pets. With its welcoming staff, prime location and comfortable accommodations, Hotel Les Arcades stands out as a reliable and pleasant choice for travelers visiting Geneva. Show more
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Hotel near Nightlife Spots
Situated on Place Cornavin, this hotel is close to the train station and the Pâquis district, making it a convenient base for exploring Geneva's nightlife. Its central location is a plus.
Dog Friendly Hotel
Room Types
Twin RoomThe TWIN room offers 2 separated beds, soundproof walls, a wardrobe, heating, a flat-screen TV with cable channels. NO AC in the room but a fan.
Best situtation in town.
Superior Double RoomThe double room offers a wardrobe and heating. The unit offers 1 bed.
Standard Double RoomThe double room offers a wardrobe and heating. The unit has 1 bed.
Single Room with Private External BathroomThe single room features a wardrobe, heating, as well as a private bathroom boasting a bath or a shower and a hairdryer. The unit has 1 bed.
Guest Reviews
8.2
Very Good
Location
Hotel Les Arcades in Geneva is consistently praised for its prime location, making it an ideal choice for travelers who value convenience and accessibility. Situated directly opposite the Cornavin Train Station, the hotel offers superb connectivity for both local and international travel, including easy transfers to Geneva Airport.
Guests appreciate the short walking distances to key attractions such as Lake Geneva and the Old City with many restaurants, bars and shops conveniently nearby. The hotel's central position means that everything Geneva has to offer is within easy reach, often just a few minutes’ walk away.
The location also benefits public transportation users with bus and tram stops right at the doorstep, facilitating effortless commutes around the city. Despite its central and bustling surroundings, guests find the hotel to be surprisingly quiet, providing a peaceful retreat amidst the city’s vibrancy.
This unbeatable location, combined with the proximity to key landmarks and transport hubs, makes Hotel Les Arcades an excellent choice for both short stopovers and longer stays in Geneva.
Breakfast
Hotel Les Arcades offers a breakfast experience that garners mixed but generally positive feedback from its guests. Praised for being substantial and delicious, many reviewers highlight the abundance of fresh fruits, delightful cold cuts, cheese, pastries and the availability of gluten-free bread upon request. The breakfast is often described as very good, hearty and sufficient to start the day, making it a commendable feature of the hotel.
The breakfast room itself is noted for being pleasant, though some guests mention it can get crowded, causing difficulty in finding a seat. Despite this, the staff is often recognized for their friendliness and attentiveness, which adds to the overall pleasant breakfast experience.
On the downside, several guests feel that the breakfast could be improved with greater variety and higher quality. Some find it to be too simple, sparse or not quite matching the price paid. There are mentions of the breakfast items running out and not being replenished promptly and some guests suggest including local products to enhance the selection.
Overall, while there are areas for improvement, the breakfast at Hotel Les Arcades is generally appreciated for its good quality, plentiful options and fresh ingredients, making it a decent start to the day for most visitors.
Rooms
Hotel Les Arcades boasts a variety of room options that cater to different tastes and needs. Guests often highlight the spaciousness and cleanliness of the rooms with many appreciating the comfortable and well-appointed accommodations. The central location, convenient for the train station and city center, adds to the appeal. Several rooms have been renovated and feature modern amenities, including comfortable beds and well-maintained bathrooms.
However, some aspects fall short; several reviews mention dated furnishings and the need for room updates. The lack of air conditioning is repeatedly pointed out, especially during warmer months, leading to uncomfortable heat levels. Noise from the breakfast area and the street, mainly due to the proximity to the train station, is another common issue.
Despite these drawbacks, the hotel’s rooms are generally described as cozy, functional and perfectly adequate for short stays. The décor, though sometimes inconsistent with online photos, has earned compliments for its picturesque elements. Guests also appreciate the daily cleaning service, ensuring rooms remain tidy and fresh throughout their stay. While not luxurious, Hotel Les Arcades offers good value for money with reasonably spacious, clean and comfortable accommodations.
Beds
Hotel Les Arcades receives predominantly positive feedback regarding its beds and bedding. Most guests have praised the hotel's very comfortable and cozy beds, noting that they provide a quality sleep experience. The beds, often described as very soft and pleasant, come with comfortable and well-maintained bedding, contributing to a restful stay. People frequently mention the beds being of good quality, spacious and coming with soft pillows, adding to the overall comfort.
Despite the overwhelming positive feedback, a few guests pointed out that the mattresses were sometimes too soft for their liking, resulting in some discomfort. There were also minor mentions of worn-out or dated mattresses and occasionally, the beds did not meet everyone's firmness preferences. Some visitors also faced issues with bedding not being changed regularly or found undersheets making the beds sweaty.
Overall, Hotel Les Arcades tends to offer a warm and cozy sleeping environment that many visitors find relaxing and enjoyable, though a few might find the beds on the softer side.
Cleanliness
Hotel Les Arcades stands out for its impeccable cleanliness, making it a popular choice among guests. Visitors frequently highlight the spotless condition of the rooms, which are cleaned and refreshed daily to a high standard. Common areas also receive praise for their cleanliness and organization.
The hotel's environment, both interior and exterior, is consistently noted as very clean and orderly. From the rooms to the public areas, everything is maintained meticulously. The bathrooms are often described as very clean and modern, adding to guests’ comfort during their stay.
Although the hotel features older furniture, it remains in excellent condition and any issues are promptly addressed by the diligent housekeeping staff. The hotel provides clean and fresh bedding and towels, which are changed regularly. The clean and tidy rooms, alongside clean public spaces, contribute to a comfortable and inviting atmosphere.
Despite a few occasional lapses in maintenance and some reports of unpleasant smells, the overall feedback on the cleanliness of Hotel Les Arcades is overwhelmingly positive. This commitment to cleanliness, paired with friendly staff and a great location, makes Hotel Les Arcades a reliable and pleasant place to stay.
Staff
Hotel Les Arcades boasts an exemplary reputation for its staff, who leave a lasting impression on guests with their warmth and helpfulness. Frequently described as friendly, attentive and accommodating, the staff's enthusiasm is palpable. They are not only polite and pleasant but also incredibly knowledgeable and ready to provide assistance with any request, whether it's offering early check-in, recommending local attractions or resolving issues promptly. Their multilingual capabilities and readiness to communicate in English enhance the guest experience.
The reception team, in particular, receives high praise for creating a welcoming atmosphere and ensuring guests feel at home. Guests often highlight the outstanding customer service, noting that the staff's support goes beyond expectations, making the stay enjoyable and stress-free. Even the smallest details are not overlooked with staff members frequently described as smiling, cheerful and service-minded. This dedication to hospitality extends to the management, who are recognized for their responsiveness and proactive approach.
Overall, the staff at Hotel Les Arcades significantly contributes to its favorable reviews with their remarkable commitment to guest satisfaction shining through. The combination of their professional conduct, genuine kindness and efficient service ensures that guests feel valued and well cared for throughout their stay.
Wi-Fi
Hotel Les Arcades offers a variety of experiences with its Wi-Fi service. While some guests have noted that the wifi was spotty or choppy at times, many others praised its high-speed and reliable connection. Free WiFi is provided and for many, it worked well with good coverage and no complaints. Positive remarks highlight fast and stable wifi, excellent connection quality and the convenience of a Smart TV and various charging sockets in the rooms. However, there were instances where the internet was down for extended periods, leading to some frustration. Overall, while the Wi-Fi experience can be mixed, many guests found it to be satisfactory and beneficial for their stay.
Parking
Hotel Les Arcades offers practical parking solutions for its guests, ensuring convenience and security. While the parking is public and costs €40 per day, the hotel provides a significant 30% discount, which is much appreciated by patrons. The parking options are just a two-minute walk from the hotel and there are plenty of spaces available at any time, making it easy and hassle-free. Parking can be found in an underground garage either beneath the hotel or close by under the train station. Though it's almost impossible to park directly in front of the hotel due to street noise and space constraints, the ease and the advantageous discounts on nearby public parking more than compensate. The hotel also offers discount vouchers for the Cornavin car park, which is conveniently located and secures a spot for guests’ vehicles. Overall, the parking arrangements, complemented by the discounts, make staying at Hotel Les Arcades a comfortable and convenient experience for those traveling by car.
Nightlife
The area around Hotel Les Arcades offers a vibrant nightlife with a variety of dining and entertainment options. Guests appreciate the proximity to numerous restaurants and bars, making it convenient for dining out and enjoying evening drinks. Many positive comments highlight the presence of nice restaurants and shops nearby, as well as the hotel's advantageous location surrounded by good bars and restaurants right outside the door. However, some reviews mention occasional street noise and a few drunken individuals after a night out. Despite this, guests also note that it is quiet at night for a comfortable stay.
Dog Friendly
Hotel Les Arcades offers a welcoming environment for guests traveling with their dogs. The hotel is recognized as dog-friendly and accommodates pets with ease. Visitors have praised the attentive and professional staff at the front desk, highlighting the friendly reception.
Located just six minutes from the Lake, the hotel is conveniently situated in an area that feels safe and has numerous cafes, making it an excellent spot for leisurely walks with a dog. While parking is not directly available outside the hotel, there is a secure-looking public parking garage nearby, ensuring peace of mind for those driving.
Additionally, the hotel caters to guests on extended bike tours, allowing them to store their bikes without any hassle. Despite minor drawbacks such as the bathroom not being suitable for elderly people, the overall experience at Hotel Les Arcades appears to be pleasant, particularly for those traveling with their furry friends.
No, Hotel Les Arcades doesn't have any pool.
No, a spa isn't available at Hotel Les Arcades.
Yes, Hotel Les Arcades welcomes dogs.
No, parking facilities aren't available at Hotel Les Arcades.