The staff at Holiday Inn Resort Grand Cayman by IHG, receive high praise from guests for their exceptional service. They are described as friendly, helpful and accommodating, going out of their way to make visitors feel like family. The check-in process is effortless and efficient and the new pier is beloved by guests. Although there was one negative experience at the drift restaurant, the majority of guests had a great experience with the staff. Overall, the staff's positive attitudes, combined with the excellent gardens, beach, food and location, make for an ideal and unforgettable vacation.