Gran Hotel Los Angeles
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Summary of reviewsGran Hotel Los Angeles in Getafe garners positive reviews for several aspects, making it a recommended choice for various travelers, particularly families and those journeying by car.
The hotel's location is praised for its strategic positioning near Warner Park and excellent connectivity via major highways like the A4, M50 and M45. Guests appreciate the easy access to Madrid and surrounding areas while enjoying a peaceful ambiance despite its proximity to busy roads. The convenience is amplified by the private parking directly beneath or next to rooms, which many found secure and practical. Proximity to shopping centers and dining options further enhances the stay's overall convenience.
The breakfast at Gran Hotel Los Angeles receives commendation for its variety and completeness with many guests describing it as plentiful and satisfying, including gluten-free options. While there are occasional critiques regarding inconsistent quality, the breakfast overall is seen as a strong point. Similarly, dinner experiences are mixed, but positive notes highlight the good price/quality ratio and exceptional service from younger staff members, making the restaurant a convenient option.
Guests consistently highlight the spaciousness and cleanliness of the rooms, which accommodate families comfortably. The unique layout offering private garages directly beneath the rooms adds a sense of privacy. Cleanliness is generally well-regarded with specific praise for the rooms and bathrooms, although some areas need better maintenance.
The staff at Gran Hotel Los Angeles receives significant praise for their friendliness, professionalism and helpfulness. Reception staff and waiters are frequently mentioned for their exceptional service, contributing to a warm and welcoming atmosphere. Instances of problem-solving are noted to be handled efficiently, enhancing the guest experience.
Nevertheless, the hotel has areas needing improvement. The Wi-Fi service receives mixed reviews with many guests experiencing poor coverage and frequent connectivity issues. The pool, while considered a nice feature, suffers from limited availability and inconsistent maintenance. Some rooms are noted to be outdated with minor maintenance issues such as dim lighting, old furniture and occasional odors. Enhanced cleaning efforts and more attention to detail in maintenance could address these concerns.
Overall, Gran Hotel Los Angeles stands out as a practical and comfortable choice, particularly for families visiting Warner Park or travelers by car. The easy highway access, spacious and clean accommodations, positive dining experiences and excellent service from the staff contribute to a pleasant stay, despite some areas requiring further attention and improvement.
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The hotel's location is praised for its strategic positioning near Warner Park and excellent connectivity via major highways like the A4, M50 and M45. Guests appreciate the easy access to Madrid and surrounding areas while enjoying a peaceful ambiance despite its proximity to busy roads. The convenience is amplified by the private parking directly beneath or next to rooms, which many found secure and practical. Proximity to shopping centers and dining options further enhances the stay's overall convenience.
The breakfast at Gran Hotel Los Angeles receives commendation for its variety and completeness with many guests describing it as plentiful and satisfying, including gluten-free options. While there are occasional critiques regarding inconsistent quality, the breakfast overall is seen as a strong point. Similarly, dinner experiences are mixed, but positive notes highlight the good price/quality ratio and exceptional service from younger staff members, making the restaurant a convenient option.
Guests consistently highlight the spaciousness and cleanliness of the rooms, which accommodate families comfortably. The unique layout offering private garages directly beneath the rooms adds a sense of privacy. Cleanliness is generally well-regarded with specific praise for the rooms and bathrooms, although some areas need better maintenance.
The staff at Gran Hotel Los Angeles receives significant praise for their friendliness, professionalism and helpfulness. Reception staff and waiters are frequently mentioned for their exceptional service, contributing to a warm and welcoming atmosphere. Instances of problem-solving are noted to be handled efficiently, enhancing the guest experience.
Nevertheless, the hotel has areas needing improvement. The Wi-Fi service receives mixed reviews with many guests experiencing poor coverage and frequent connectivity issues. The pool, while considered a nice feature, suffers from limited availability and inconsistent maintenance. Some rooms are noted to be outdated with minor maintenance issues such as dim lighting, old furniture and occasional odors. Enhanced cleaning efforts and more attention to detail in maintenance could address these concerns.
Overall, Gran Hotel Los Angeles stands out as a practical and comfortable choice, particularly for families visiting Warner Park or travelers by car. The easy highway access, spacious and clean accommodations, positive dining experiences and excellent service from the staff contribute to a pleasant stay, despite some areas requiring further attention and improvement.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Gran Hotel Los Angeles in Getafe boasts an excellent location, particularly for those planning visits to Warner Park, which is conveniently situated just 10 to 15 minutes away. The hotel’s strategic placement along the A4, M50 and M45 highways also provides seamless access to Madrid and surrounding areas, making it an ideal stopover for tourists traveling through Spain or moving between destinations.
Guests frequently highlight the ease of access to the highway, ensuring simple navigation to and from downtown Madrid. Despite being close to major roads, many reviews praise the hotel's tranquility and peacefulness once inside. This balance of accessibility and quiet offers a comfortable respite for travelers.
For those traveling by car, the hotel's private parking, often located right under the rooms, is a major advantage, providing convenience and a sense of security. Additional perks include proximity to various shopping centers and dining options, enhancing the stay's overall convenience.
Although located on the outskirts of Madrid, the hotel's setting means less congestion and traffic, even on busy weekdays. Public transport options, such as the nearby Getafe-Industrial train station, offer a straightforward route into the city center, allowing guests to enjoy the attractions of Madrid without the hassle of city driving.
In summary, Gran Hotel Los Angeles is praised for its excellent location, particularly for those visiting Warner Park and those traveling by car. With easy highway access, peaceful accommodations and useful amenities, it stands out as a practical choice for families and road travelers alike.
Gran Hotel Los Angeles offers a breakfast experience that garners mixed reviews, but many guests find it to be a noteworthy aspect of their stay. The breakfast buffet is often praised for its variety and completeness, offering both international and local foods. Many guests commend the buffet for being very good with multiple mentions of it being plentiful and satisfying. The presence of gluten-free options is an added benefit for those with dietary restrictions.
Guests frequently describe the breakfast as very good and exceptional with some even going as far as calling it spectacular and a dream. The variety, including choices like delicious eggs with bacon available at the bar, contributes to the overall positive perception. The breakfast also features a typical continental spread with a good range of items including savory offerings of high quality and fresh pastries, although some noted a lack of homemade products.
However, there are several critiques as well. Some guests report that the quality can be inconsistent with a few describing experiences of overly salty and watery dishes or a buffet that was not restocked adequately. A handful of reviews mention the coffee as watery and flavorless with some guests finding the overall breakfast to be basic or low quality.
Despite a few instances of unfriendly staff and high prices, many guests appreciate the good value for money and find the breakfast more than satisfying for a four-star hotel. Overall, while there are areas in need of improvement, such as better restocking and food freshness, the breakfast at Gran Hotel Los Angeles remains a strong point for many travelers.
Dinner at the Gran Hotel Los Angeles reveals a mixed experience for guests. On the positive side, the hotel's restaurant is praised for its good price/quality ratio with some guests highlighting the delicious food and exceptional service, particularly from the younger staff members. It's also noted that having the restaurant conveniently located within the hotel is an added advantage, especially for those visiting nearby attractions.
However, several guests bring up concerns regarding the dining experience. There are frequent mentions of expensive menu prices, slow service and instances of unfriendly or inattentive staff. Some guests have faced issues with the food quality, noting that certain dishes were pre-cooked, poorly prepared or in rare cases, not what was ordered. Additionally, discrepancies in billing and limited food options at the cafeteria have been a point of dissatisfaction. Despite these drawbacks, a significant number of guests found the overall food and service to be good, making the hotel restaurant a convenient but somewhat unpredictable dining option.
The guest reviews for Gran Hotel Los Angeles consistently highlight the generous size and comfort of the rooms. Many guests appreciated the spaciousness, making it ideal for families or groups with rooms large enough to accommodate up to five people comfortably. Cleanliness is another recurring positive note with many guests finding the rooms very clean and well-maintained.
The unique layout with rooms resembling small houses or townhouses and the convenience of having a private garage directly beneath each room, were highly valued features. This setup offers a sense of privacy and independence that many guests enjoyed. The large, well-equipped bathrooms and comfortable beds add to the overall comfort of the stay.
However, the reviews also point out several areas needing improvement. Many rooms are reported to be outdated with old furniture and occasional maintenance issues such as broken doors, dim lighting in bathrooms and musty or smoky odors. Some guests found the amenities and room service lacking compared to what one might expect from a four-star hotel.
Despite these drawbacks, the overall consensus is that the spacious, quiet and family-friendly rooms provide a comfortable and pleasant stay with the added benefit of convenient, private parking directly at the room's door.
The reviews of the beds at Gran Hotel Los Angeles are mixed. Many guests praised the comfort, highlighting that beds were very comfortable, large, cozy and equipped with comfortable mattresses. Remarks such as comfortable double beds, super king bed and perfect bed reflect positive impressions regarding the overall sleep experience.
However, there were several recurring complaints. A number of guests found the beds uncomfortable with adjectives like hard and very uncomfortable frequently mentioned. Issues with the mattresses were also noted with some reviews stating they were old, hard or too thin. Specific grievances included mattresses that were spring-based and worn out, leading to an uncomfortable sleep experience.
Similarly, the pillows drew criticism with descriptions like thin, low and uncomfortable coming up repeatedly. Some reviewers mentioned that the pillows caused discomfort, like sore necks and could benefit from additional cushioning.
Additionally, guests expressed dissatisfaction with specific bed types like bunk beds, which were often described as noisy and unstable. A few reviews noted that requests for double beds were met with singles, contributing to a less ideal sleeping arrangement.
In summary, while many guests found the beds at Gran Hotel Los Angeles to be comfortable and large, there were notable issues with mattress firmness, outdated bedding and pillow quality that affected the overall comfort for several visitors.
Gran Hotel Los Angeles has received generally favorable reviews regarding its cleanliness. Many guests commend the hotel for its high level of cleanliness in rooms, bathrooms and other facilities, noting that everything appeared very clean and tidy. The staff's efforts in maintaining cleanliness are frequently appreciated, contributing to a pleasant experience for numerous visitors. The hotel's clean and comfortable environment, coupled with spacious rooms, seems to be a commonly praised attribute.
However, not all reviews were positive. Some guests reported issues such as dirt under beds, remnants from previous guests and occasional bugs in the rooms. Instances of dust and dirt in corners, as well as unpleasant odors like tobacco and dampness, have also been reported. Additionally, areas like the pool and surrounding gardens have been pointed out as needing better maintenance and more thorough cleaning.
In summary, while the general reception of cleanliness at Gran Hotel Los Angeles is positive with many guests highlighting the cleanliness of rooms and hotel facilities, some areas still require improvement. Enhanced attention to detail and more consistent cleaning efforts could help address the concerns raised by a segment of visitors.
The staff at Gran Hotel Los Angeles receives overwhelmingly positive feedback for their friendliness, professionalism and attentiveness. Many reviews highlight the exceptional service provided by the reception staff with specific mentions of individuals like Raúl and Cedric who went above and beyond to ensure guests felt welcomed and well attended. The waiters and restaurant staff also receive praise for their amiable and helpful demeanor, contributing to a pleasant dining experience.
Guests frequently mentioned the warm and kind service across various departments, from the reception to the cleaning staff. This consistent friendliness and helpfulness created a homely atmosphere with some guests stating that the staff's treatment made them feel very comfortable and at ease throughout their stay. Problem-solving skills, particularly in the reception, were noted to be efficient and professional, enhancing the overall guest experience.
Despite minor criticisms regarding occasional rudeness and unpreparedness, the vast majority of the feedback paints a picture of a dedicated and friendly team committed to providing excellent service. This positive interaction with the staff significantly contributed to guests' satisfaction, making their stay at Gran Hotel Los Angeles a memorable one.
Gran Hotel Los Angeles appears to have a mixed reputation regarding its Wi-Fi service with comments varying from acceptable and good to unreliable and inadequate. Some guests appreciated free Wi-Fi and noted it as convenient and even perfect in certain areas. However, numerous reviews highlight significant issues with the Wi-Fi, such as poor coverage in rooms, non-functional internet connection and frequent failure of the network. The lack of reliable Wi-Fi extends to not having access in certain rooms and common areas, compelling some visitors to rely on mobile data. Additionally, the hotel lacks a business center, leading guests needing internet access to work in communal spaces. Despite occasional positive feedback, the overall sentiment indicates that Gran Hotel Los Angeles could benefit from enhancing its Wi-Fi infrastructure to meet guest expectations.
The pool at Gran Hotel Los Angeles frequently garnered mixed feedback although it has its merits. Many guests noted the pool as a lovely, well-maintained feature, appreciating its cleanliness and suitability for a refreshing swim. Families found the pool child-friendly, equipped with lounge chairs and umbrellas and it was deemed a great spot to combat the Madrid heat. The size also impressed some, describing it as large and accommodating.
However, the pool's availability was a recurring issue. It often remained closed outside the peak summer months, much to the disappointment of guests arriving before mid-June or after mid-September. Maintenance seemed inconsistent with some visitors encountering dirty water, neglected areas and wasp infestations. The operational hours were also limited, which occasionally frustrated guests.
Overall, while the pool at Gran Hotel Los Angeles has the potential for a great experience, its inconsistent maintenance and limited availability can affect guests' enjoyment.
'Gran Hotel Los Angeles' stands out for its exceptional parking facilities, which have garnered positive feedback from guests. The majority of reviews highlight the convenience and accessibility of parking right under or next to the room, offering easy loading and unloading of luggage. Each accommodation comes with its own private, covered parking space, often described as secure and reliable. This unique setup allows guests to park directly at the door of their room, which is particularly appreciated for its convenience and ease.
Furthermore, the inclusivity of parking in the room cost and the availability of spaces without additional charges make it even more appealing. Guests find it incredibly practical, especially those traveling with their own vehicles and it simplifies transportation logistics, making it effortless to explore Madrid and its surroundings.
The parking system is described as fantastic with many reviews praising the ample, spacious spots that ensure comfort and peace of mind. Overall, the individual, sheltered parking provided right at the doorstep of each room significantly enhances the guest experience, making it a highly recommended feature of Gran Hotel Los Angeles.
Gran Hotel Los Angeles stands out as an excellent choice for families, particularly those planning a visit to nearby Warner Park. The hotel's family rooms are highly praised for their spaciousness and comfort, accommodating up to five people with configurations that include bunk beds, extra beds and regular beds. The presence of high chairs, kid-friendly menus and a baby station further cements its reputation as a family-oriented establishment. The pool, although closing at 8:00 p.m., is a significant draw for families, providing a secure and enjoyable space for children.
The hotel's location is ideal, offering easy access to both Warner Park and the train to Madrid, making it a convenient base for exploring the area. Guests have noted the hotel's suitability for short family stays and its ample parking facilities. The attentive staff, particularly in the cafeteria, contribute positively to the family-friendly atmosphere.
However, there are a few areas for improvement. Some guests found the bathtub design challenging for bathing young children and the noise from large groups of families and school children can be a disturbance. Despite these minor issues, the overall consensus is that Gran Hotel Los Angeles is a superb option for families seeking a comfortable and convenient stay near Warner Park.
Gran Hotel Los Angeles has sparked a range of opinions from its visitors regarding its 4-star rating, facilities and services. While some guests feel that the hotel fits four star standards, citing the luxury, quality and facilities that meet the criteria associated with such ranking, many others express dissatisfaction.
A significant number of reviews suggest that the hotel falls short of maintaining a true 4-star status. The common criticism revolves around the outdated and deteriorating condition of the property with mentions of broken items, the need for renovation and a dated overall appearance. Certain remarks point out that for the high price of a 4-star hotel, the provided services and amenities do not meet expectations. Elements such as basic breakfast offerings, lack of entertainment and insufficient toiletries provision were seen as below the standard typical of a 4-star establishment.
Many reviewers argue that Gran Hotel Los Angeles operates more like a 2 or 3-star hotel with basic details overlooked and numerous areas requiring a facelift. The discrepancy between the promised star rating and the reality of the experience has resulted in a general sentiment that the hotel does not defend its advertised status. Despite its four-star claim on the facade, the interior and overall service have left much to be desired for many guests.
Gran Hotel Los Angeles presents itself as a practical choice for business travelers with numerous reviews highlighting its suitability for work-related stays. The hotel's location is frequently praised, particularly for its proximity to Warner Park, the highway and the airport, making it convenient for those with busy travel schedules. The hotel offers good business facilities, including conference rooms and quiet workspaces, which are deemed ideal for meetings and work tasks.
Guests find the facilities and cleaning staff to be up to par, suggesting a well-maintained environment. Additionally, the simplicity of check-in and check-out procedures adds to the convenience for business people on tight schedules. The venue also receives commendation for its privacy and quiet atmosphere, crucial for effective work and relaxation after hours.
However, not all experiences are flawless; some reviews mention the lack of a business center and poor internet connectivity, which could necessitate the use of personal data plans for work. Additionally, there's feedback regarding the handling of payment discretion, hinting at room for service improvement.
Overall, while the hotel may lack some luxurious touches expected of a four-star establishment, it remains a reliable, functional option for business travel.
The Gran Hotel Los Angeles receives positive remarks for its excellent accessibility features, making it a convenient choice for guests with disabilities. Guests appreciate the easily accessible rooms and parking, along with the convenience of simple check-in processes. The hotel’s location is well-regarded for its easy access from the highway.
Noteworthy is the availability of wheelchair access throughout the premises, accompanied by excellent disabled facilities in the bathrooms. The hotel's design ensures easy movement for children and the elderly alike, contributing to a very comfortable and accessible stay. Overall, the Gran Hotel Los Angeles stands out for its well-considered accessibility, offering a stress-free experience for all its visitors.
The Gran Hotel Los Angeles offers a large, well-maintained outdoor pool that guests especially appreciate during the summer months. Surrounded by green areas that enhance the serene atmosphere, the pool area provides a refreshing escape with sunbeds and umbrellas for relaxation. The clean water and outdoor hot tub add to the allure of this amenity. Families find the pool particularly suitable for children due to its size and inviting nature.
However, some guests faced disappointment with the pool's operating hours and seasonal closures, suggesting a need for greater flexibility, especially during warm weather. In addition, the presence of wasps around the pool area has been noted as a concern. Despite a few criticisms about cleanliness on occasion, the overall impression of the outdoor pool remains positive, making it a valued feature of the hotel for many visitors.
Gran Hotel Los Angeles is recommended as an ideal destination for honeymoon trips. The hotel offers a very peaceful and clean environment, featuring a nice pool that adds to the romantic atmosphere. Guests have praised the serene landscape and the romantic ambiance throughout the property. The rooms are noted for feeling like individual apartments, providing an intimate and private experience. Overall, it is considered a good choice for a honeymoon stay.
Gran Hotel Los Angeles offers a modern and clean environment, featuring luxurious rooms with high-quality materials and elegant bathrooms. The parking facility is conveniently located right under the rooms, which adds a touch of luxury and ease for guests. The pool is another highlight, being described as luxurious and providing great value for the price.
Despite some mixed reviews about the hotel's star rating with some suggesting that it falls short of its 4-star claim, many guests still found it to be a charming place. The dining area received praise for its spaciousness and the breakfast buffet, although some felt it could be improved to better reflect a 4-star quality.
The general consensus points to a satisfying and luxurious experience, though it may not meet the standards of a higher star rating for some guests. Overall, the hotel offers a great value for its amenities, making it a commendable choice for travelers seeking luxury on a moderate budget.
Gran Hotel Los Angeles has impressed many guests with its romantic ambiance, making it an ideal destination for couples seeking a tranquil escape. The hotel's balcony restaurant provides an amazing backdrop for an intimate dining experience. The serene, private environment is consistently highlighted, offering a quiet and discreet place perfect for peaceful couple's stays. Guests appreciate the spacious rooms and bathrooms, ensuring comfortable and independent living.
The hotel’s hot tub adds an extra element of romance, inviting couples to unwind together. The natural, garden-like surroundings contribute to the sense of being in a secluded, peaceful haven. While it might resemble a motel for romantic encounters, the overall environment feels like a lovely escape amidst nature. Many find it the perfect spot to rest, recharge and enjoy some quality time together, away from the daily hustle.
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Location
Guests frequently highlight the ease of access to the highway, ensuring simple navigation to and from downtown Madrid. Despite being close to major roads, many reviews praise the hotel's tranquility and peacefulness once inside. This balance of accessibility and quiet offers a comfortable respite for travelers.
For those traveling by car, the hotel's private parking, often located right under the rooms, is a major advantage, providing convenience and a sense of security. Additional perks include proximity to various shopping centers and dining options, enhancing the stay's overall convenience.
Although located on the outskirts of Madrid, the hotel's setting means less congestion and traffic, even on busy weekdays. Public transport options, such as the nearby Getafe-Industrial train station, offer a straightforward route into the city center, allowing guests to enjoy the attractions of Madrid without the hassle of city driving.
In summary, Gran Hotel Los Angeles is praised for its excellent location, particularly for those visiting Warner Park and those traveling by car. With easy highway access, peaceful accommodations and useful amenities, it stands out as a practical choice for families and road travelers alike.
Breakfast
Guests frequently describe the breakfast as very good and exceptional with some even going as far as calling it spectacular and a dream. The variety, including choices like delicious eggs with bacon available at the bar, contributes to the overall positive perception. The breakfast also features a typical continental spread with a good range of items including savory offerings of high quality and fresh pastries, although some noted a lack of homemade products.
However, there are several critiques as well. Some guests report that the quality can be inconsistent with a few describing experiences of overly salty and watery dishes or a buffet that was not restocked adequately. A handful of reviews mention the coffee as watery and flavorless with some guests finding the overall breakfast to be basic or low quality.
Despite a few instances of unfriendly staff and high prices, many guests appreciate the good value for money and find the breakfast more than satisfying for a four-star hotel. Overall, while there are areas in need of improvement, such as better restocking and food freshness, the breakfast at Gran Hotel Los Angeles remains a strong point for many travelers.
Dinner
However, several guests bring up concerns regarding the dining experience. There are frequent mentions of expensive menu prices, slow service and instances of unfriendly or inattentive staff. Some guests have faced issues with the food quality, noting that certain dishes were pre-cooked, poorly prepared or in rare cases, not what was ordered. Additionally, discrepancies in billing and limited food options at the cafeteria have been a point of dissatisfaction. Despite these drawbacks, a significant number of guests found the overall food and service to be good, making the hotel restaurant a convenient but somewhat unpredictable dining option.
Rooms
The unique layout with rooms resembling small houses or townhouses and the convenience of having a private garage directly beneath each room, were highly valued features. This setup offers a sense of privacy and independence that many guests enjoyed. The large, well-equipped bathrooms and comfortable beds add to the overall comfort of the stay.
However, the reviews also point out several areas needing improvement. Many rooms are reported to be outdated with old furniture and occasional maintenance issues such as broken doors, dim lighting in bathrooms and musty or smoky odors. Some guests found the amenities and room service lacking compared to what one might expect from a four-star hotel.
Despite these drawbacks, the overall consensus is that the spacious, quiet and family-friendly rooms provide a comfortable and pleasant stay with the added benefit of convenient, private parking directly at the room's door.
Beds
However, there were several recurring complaints. A number of guests found the beds uncomfortable with adjectives like hard and very uncomfortable frequently mentioned. Issues with the mattresses were also noted with some reviews stating they were old, hard or too thin. Specific grievances included mattresses that were spring-based and worn out, leading to an uncomfortable sleep experience.
Similarly, the pillows drew criticism with descriptions like thin, low and uncomfortable coming up repeatedly. Some reviewers mentioned that the pillows caused discomfort, like sore necks and could benefit from additional cushioning.
Additionally, guests expressed dissatisfaction with specific bed types like bunk beds, which were often described as noisy and unstable. A few reviews noted that requests for double beds were met with singles, contributing to a less ideal sleeping arrangement.
In summary, while many guests found the beds at Gran Hotel Los Angeles to be comfortable and large, there were notable issues with mattress firmness, outdated bedding and pillow quality that affected the overall comfort for several visitors.
Cleanliness
However, not all reviews were positive. Some guests reported issues such as dirt under beds, remnants from previous guests and occasional bugs in the rooms. Instances of dust and dirt in corners, as well as unpleasant odors like tobacco and dampness, have also been reported. Additionally, areas like the pool and surrounding gardens have been pointed out as needing better maintenance and more thorough cleaning.
In summary, while the general reception of cleanliness at Gran Hotel Los Angeles is positive with many guests highlighting the cleanliness of rooms and hotel facilities, some areas still require improvement. Enhanced attention to detail and more consistent cleaning efforts could help address the concerns raised by a segment of visitors.
Staff
Guests frequently mentioned the warm and kind service across various departments, from the reception to the cleaning staff. This consistent friendliness and helpfulness created a homely atmosphere with some guests stating that the staff's treatment made them feel very comfortable and at ease throughout their stay. Problem-solving skills, particularly in the reception, were noted to be efficient and professional, enhancing the overall guest experience.
Despite minor criticisms regarding occasional rudeness and unpreparedness, the vast majority of the feedback paints a picture of a dedicated and friendly team committed to providing excellent service. This positive interaction with the staff significantly contributed to guests' satisfaction, making their stay at Gran Hotel Los Angeles a memorable one.
Wi-Fi
Pool
However, the pool's availability was a recurring issue. It often remained closed outside the peak summer months, much to the disappointment of guests arriving before mid-June or after mid-September. Maintenance seemed inconsistent with some visitors encountering dirty water, neglected areas and wasp infestations. The operational hours were also limited, which occasionally frustrated guests.
Overall, while the pool at Gran Hotel Los Angeles has the potential for a great experience, its inconsistent maintenance and limited availability can affect guests' enjoyment.
Parking
Furthermore, the inclusivity of parking in the room cost and the availability of spaces without additional charges make it even more appealing. Guests find it incredibly practical, especially those traveling with their own vehicles and it simplifies transportation logistics, making it effortless to explore Madrid and its surroundings.
The parking system is described as fantastic with many reviews praising the ample, spacious spots that ensure comfort and peace of mind. Overall, the individual, sheltered parking provided right at the doorstep of each room significantly enhances the guest experience, making it a highly recommended feature of Gran Hotel Los Angeles.
Family
The hotel's location is ideal, offering easy access to both Warner Park and the train to Madrid, making it a convenient base for exploring the area. Guests have noted the hotel's suitability for short family stays and its ample parking facilities. The attentive staff, particularly in the cafeteria, contribute positively to the family-friendly atmosphere.
However, there are a few areas for improvement. Some guests found the bathtub design challenging for bathing young children and the noise from large groups of families and school children can be a disturbance. Despite these minor issues, the overall consensus is that Gran Hotel Los Angeles is a superb option for families seeking a comfortable and convenient stay near Warner Park.
4 Star
A significant number of reviews suggest that the hotel falls short of maintaining a true 4-star status. The common criticism revolves around the outdated and deteriorating condition of the property with mentions of broken items, the need for renovation and a dated overall appearance. Certain remarks point out that for the high price of a 4-star hotel, the provided services and amenities do not meet expectations. Elements such as basic breakfast offerings, lack of entertainment and insufficient toiletries provision were seen as below the standard typical of a 4-star establishment.
Many reviewers argue that Gran Hotel Los Angeles operates more like a 2 or 3-star hotel with basic details overlooked and numerous areas requiring a facelift. The discrepancy between the promised star rating and the reality of the experience has resulted in a general sentiment that the hotel does not defend its advertised status. Despite its four-star claim on the facade, the interior and overall service have left much to be desired for many guests.
Business
Guests find the facilities and cleaning staff to be up to par, suggesting a well-maintained environment. Additionally, the simplicity of check-in and check-out procedures adds to the convenience for business people on tight schedules. The venue also receives commendation for its privacy and quiet atmosphere, crucial for effective work and relaxation after hours.
However, not all experiences are flawless; some reviews mention the lack of a business center and poor internet connectivity, which could necessitate the use of personal data plans for work. Additionally, there's feedback regarding the handling of payment discretion, hinting at room for service improvement.
Overall, while the hotel may lack some luxurious touches expected of a four-star establishment, it remains a reliable, functional option for business travel.
Accessible
Noteworthy is the availability of wheelchair access throughout the premises, accompanied by excellent disabled facilities in the bathrooms. The hotel's design ensures easy movement for children and the elderly alike, contributing to a very comfortable and accessible stay. Overall, the Gran Hotel Los Angeles stands out for its well-considered accessibility, offering a stress-free experience for all its visitors.
Outdoor Pool
However, some guests faced disappointment with the pool's operating hours and seasonal closures, suggesting a need for greater flexibility, especially during warm weather. In addition, the presence of wasps around the pool area has been noted as a concern. Despite a few criticisms about cleanliness on occasion, the overall impression of the outdoor pool remains positive, making it a valued feature of the hotel for many visitors.
Honeymoon
Luxury
Despite some mixed reviews about the hotel's star rating with some suggesting that it falls short of its 4-star claim, many guests still found it to be a charming place. The dining area received praise for its spaciousness and the breakfast buffet, although some felt it could be improved to better reflect a 4-star quality.
The general consensus points to a satisfying and luxurious experience, though it may not meet the standards of a higher star rating for some guests. Overall, the hotel offers a great value for its amenities, making it a commendable choice for travelers seeking luxury on a moderate budget.
Romantic
The hotel’s hot tub adds an extra element of romance, inviting couples to unwind together. The natural, garden-like surroundings contribute to the sense of being in a secluded, peaceful haven. While it might resemble a motel for romantic encounters, the overall environment feels like a lovely escape amidst nature. Many find it the perfect spot to rest, recharge and enjoy some quality time together, away from the daily hustle.
Yes, Gran Hotel Los Angeles has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Gran Hotel Los Angeles.
No, Gran Hotel Los Angeles doesn't allow dogs.
Yes, parking facilities are available at Gran Hotel Los Angeles.
No, Gran Hotel Los Angeles doesn't have a gym.
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